Account Manager – USA at STATSports – Job Board
Account Manager– USA
STATSports North America
About STATSports…
STATSports has grown from its humble origins in Ireland to be the world-leading provider of GPS player tracking and analysis equipment.
The STATSports APEX System is a customer driven platform. The unique, user-friendly interface was designed and shaped alongside some of the world’s top strength coaches, medics, and sports coaches. It is the only system to offer sports specific software for Football, Basketball, American Football, Rugby, and Athletics.
We have recently added to our product range with Apex Athlete Series – the highest powered and sophisticated consumer-based GPS tracking device on the market. This product allows people of every age and ability to track their data just like their favourite sports stars.
Our Pods have been tried and tested by many of the top teams and research facilities the world over and time and again results prove our system to be the most accurate, reliable, and consistent device on the market.
Check us out at www.statsports.com
What you will do…
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long lasting client relationships.
- Ensure the timely and successful delivery of our solutions accordingly to customer needs and objectives.
- Ensure prompt and accurate answers to clients’ queries and assist with challenging requests or issues escalations as needed.
- Recording interactions with clients daily to create a timeline of service provided.
- Visit clients throughout the year to ensure client’s needs and objectives are being met.
- Prepare reports on account status.
- Clearly communicate the progress of monthly/quarterly initiatives to internal/external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Collaborate with sales team to identify and grow opportunities within territories.
- Deliver on-line and onsite demonstrations of STATSports’ new products and services products, to prospective clients and existing customers.
- Be an advocate for our brand and products, Live the STATSports Values
- Daily testing of hardware and software both internally and externally.
- Contribute to internal projects, led by the R&D team which may involve, data collection, analysis and presentation of results.
- Relay ideas/suggestions for new features and system improvements, gathered from clients to the development team.
- Continued contribution to the sports science department.
- Represent STATSports at external engagements.
Essential
About you…
- Sports and Exercise Sciences degree or equivalent.
- Minimum 1-year experience working within the sporting industry
- Demonstrated understanding and application of effective service and selling strategies.
- Ability to travel 30-40% of the time.
- Eligible to work in the United States
Desirable
- Experience working with GPS.
Why work for STATSports…
Our work and our industry is exciting, vibrant and fast paced. We combine the technology and sport industries to provide a world leading product and service to our elite clients and consumers. We are incredibly proud of our success to date and our continuous growth.
Our team- Each member of STATSports has been handpicked to the highest standard. Each staff member is passionate about STATSports and the work we do. We work hard but have plenty of fun too.
Benefits
Salary- competitive/ negotiable
31 days leave (inclusive of 10 federal days)
Birthday leave
Health Care
Sickness Pay
Job type
Full-time
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Account manager – who is it, what does it do and how to become one
Account manager is a profession for those who like to communicate a lot. 80% of working time should be spent on negotiations with the client and the project team. At the same time, you often have to act as a “double agent”: the account manager defends the interests of the company in front of the client and the interests of the client in front of the company.
From this article you will learn who an account manager is, how much he earns, how to become one. We will tell you what types of account managers exist, what are the pros and cons of this specialty, and what qualities are needed for work.
Table of contents
- Who is an account manager
- Where to study to become an account manager
- Salary of an account manager
- Where can an account manager work
- Career prospects
- Types of account managers
- Duties of an account manager
- Required qualities and skills
- Advantages and disadvantages of the profession
Who is an account manager
Account manager is the link between the company and the client. He must set up the workflow so that the team is comfortable and the client is satisfied with the result.
Let’s take an example of how an account manager works. A customer contacted a marketing agency, he wants to conduct an advertising campaign.
Step 1. The account manager collects the wishes of the client and passes them on to the team.
Step 2. Together with the team, he develops and presents the idea of order fulfillment.
Let’s say that the concept was liked by the client. But he suddenly realized that the deadlines did not suit him. Now, instead of a month, the agency has only a week to work.
Step 3. At this moment, the account manager starts to think how to get out of the situation – the team cannot complete a month’s work in a week. At the same time, he must ensure the quality of the implementation of the idea, not lose the client and defend the interests of the people working on the task.
Step 4. The account manager can offer the client several solutions: simplify the work, increase the deadlines, hire more employees to help the team.
For example, if the client chose the “make it easier” option, then the manager may advise against creating freehand art and suggest that the team use neural networks that generate images by words. So the work will not increase in price and the team will meet the deadline.
Where to study to become an account manager
The profession of an account manager is not taught in universities, and there are few courses in this profession. A lot is tied to the personal qualities of a person. So we can say that an account manager is a calling.
Courses
Check out our selection of courses for project managers. Especially if you are sure that you already have the qualities necessary for an account manager, but you lack professional skills. Professions and requirements for these employees are very similar. Read more in our article about the work of a project manager.
Course
School
Rating
Cost
Installment plan
Duration
Reference
Project Manager
Edison Academy
5.0
66 500 ₽
Yes
3 months
School website
Project Management Quick Start
Product Star
4.6
39 900 ₽
Yes
2 months
School website
Project management
Skillbox
4.5
100 306 ₽
Yes
4 months
School website
Fundamentals of project management
Geek Brains
4.4
School website
Project Manager
Yandex Practicum
4.4
102 000 ₽
Yes
6 months
School website
Project management. Organization and management of the project life cycle
NIIDPO
0.0
18 930 ₽
Yes
5 months
School website
More courses
Colleges
You can become an account manager after graduation. In your work, you will need knowledge from economics, psychology, marketing, sociology, etc. Therefore, you can take the position of an account manager with an economic, psychological, sociological higher education or education in the field of advertising and PR.
Account manager salary
An account manager’s income depends on his/her personal qualities, responsibilities and the company he/she works for. For example, an account manager who likes clients and does “farming” will receive more than just an intermediary between the customer and the contractor.
“Farmers” are professionals who develop the existing customer base and attract new ones.
Salary of an account manager in Russia at the beginning of 2023 according to GorodRabot. ru
Vacancies for beginners and experienced account managers on hh.ru
At the initial stage, for example, in the position of account manager assistant, you can receive about 45,000 ₽. Then the income will grow to 100,000–200,000 rubles if you bring clients to the company.
Where an account manager can work
An account manager can build his career in areas where he will communicate with individuals.
Account managers are needed where business deals with customers.
These can be:
- service centers,
- small design studios,
- printing centers and so on.
You can also work in companies that work with other organizations: an advertising agency, a trucking company, a business process automation agency, and so on.
Career prospects
Account manager career can develop in two directions.
Standard way – a client manager can go through all the steps of the career ladder from a novice specialist to the head of the client department.
Client scaling path – an account manager may not grow in position, but more and more famous companies and people will become his clients.
Types of account managers
In a business environment, there are several types of relationships that develop between market participants.
B2C (Business – End Consumer) – A legal entity sells goods for end use to a consumer.
В2В (business to business) – a company sells goods to another company for further sale.
The work of an account manager, his salary and duties depend on which of these schemes the business operates on and which clients the specialist will communicate with.
B2B and B2C account manager
B2C manager | B2B manager | |
Customers | Individuals | Companies |
Client base | Extensive because the clients are individuals. For example, if an account manager works in a service center for the repair of equipment, different people can apply for the services of the company, regardless of their field of activity. | The client base is limited by the number of companies that are suitable for cooperation. For example, a woodworking firm can only work with companies that sell wood and buy wood products. |
Purpose of work | Resolve a customer’s problem: act as an administrator if the customer requested the company’s services. | Solve the client’s problem: dive into his business, help with development. |
Work tasks | Helps clients to make an application, complete the necessary documents, receive their order. | Comes up with a strategy to work with the client, can influence his business. |
Salary | Salary is lower (from 20,000 ₽). | The salary is higher (from 40,000 ₽). |
Education and experience | Suitable for people without education and experience. | Need education, more experience and skills. |
Read also:
What is the difference between sales in B2B, B2C and B2G segments
Svetlana Savelyeva
9 min.
Responsibilities of an account manager
An account manager, as the link between the client and the team, has a wide range of responsibilities. We will tell you what the account manager is responsible for and what he does.
Responsibilities of an account manager when working with a client:
- negotiate,
- advise on services,
- plan and agree on a pool of work,
- form reliable relationships,
- report on progress,
- create attractive loyalty programs,
- analyze the results of work.
Responsibilities of an account manager when working with a team:
- create a brief,
- distribute tasks among team members,
- jointly prepare proposals and present them to the customer,
- consult on tasks and deadlines,
- monitor the execution of tasks,
- prepare reports for the company.
Almost all the tasks of an account manager are related to scheduling work and building good relationships with people. Most often, a specialist works from the office or comes to clients, but sometimes he can work remotely.
In some small companies, the role of an account manager can be taken over by a team leader or project manager.
Top 19 courses on communication with people, business communications and negotiation
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19 courses
KPI account manager
The account manager has his own KPI, which indirectly help to monitor the quality of work.
KPI:
- relationship prolongation – how many times the customer prolongs the contractual relationship with the company;
- customer churn – how many customers left;
- cross-selling indicator – how many more products or services were sold during the cooperation.
The longer the collaboration lasts, the more satisfied the customer is and the more money he brings to the company. This is the main metric of the account manager.
Required qualities and skills
Much of the work of an account manager is based on soft skills. These are key skills for successful development in this specialty. Therefore, we will tell you more about them.
Soft skills
What you need to know:
- to negotiate – will help to find a compromise between the client’s desires and the company’s capabilities;
- feel people – so the manager can understand how to interact with different people;
- be a team player – an account manager cannot lead a project alone;
- work hard and fast – the work can be very intensive, and the schedule is irregular;
- be stress-resistant – there are force majeure on projects that you need to be able to cope with;
- to speak and write correctly – will help to convey thoughts and ideas more accurately.
Useful personal qualities:
- creativity – sometimes you need non-standard approaches and solutions for client tasks;
- broad-minded – it is important for a manager to understand various issues in order to understand what the client is talking about;
- leadership qualities – will help to effectively manage a team;
- organizational skills – will help to assemble a team for the project and complete it on time;
- strategic thinking – the account manager must understand in advance how the proposed options for solving the problem will affect the client’s business.
It is important for every manager to work on soft skills, because they often determine his income. Below is a table with courses that will help you pump in this area.
Course
School
Rating
Cost
Installment plan
Duration
Link
Soft skills for women leaders
Edison Academy
5. 0
37,000 RUB
Yes
2 months
School website
Soft Skills online course for managers
Teachline
4.8
23 000 ₽
Yes
2 months
School website
Emotional intelligence and leadership
Skillbox
4.5
30 698 ₽
Yes
2 months
School website
Soft skills for IT beginners
SkillFactory
4.4
4 990 ₽
–
0.5 months
School website
More courses
Hard skills
The required professional skills of an account manager depend on the scope of the project they are working on. An account manager must dive deep into the client’s business to bring results. For example, in order to successfully work with Western SEO projects, the manager himself must have experience with SEO and be fluent in English.
It will be useful for a manager to understand schedulers and trackers. With their help, it is easier to control the work and send reports to clients.
Task scheduling software:
- Trello
- Jira
- Week
- Yandex.Tracker
- PlanFix
- Hygger
- MeisterTask
An account manager can manage different projects: online and offline. To make it easier for him to collect statistics and analyze data, he needs to master special programs:
- CRM systems,
- Yandex.Metrica,
- Google Analytics,
- 1C,
- Excel.
Read also:
What are hard skills, how to develop them and how they differ from soft skills
Ruzana Anchek
12 min.
Advantages and disadvantages of the profession
Beginners without experience and special education can be taken into this profession. Charisma and leadership qualities are very important. At first, no one will offer you to work with large businesses, but gradually, improving your skills and knowledge, you will be able to grow in salary. Before looking for vacancies, weigh the pros and cons of this profession.
Benefits
If you decide to work as an account manager, you will meet many different people. What are the other advantages of the specialty “customer manager”:
- you can get a job without experience,
- gain valuable experience that will help in the future in a leadership position,
- purchase useful contacts,
- work in a demanded specialty,
- to move up the career ladder,
- increase income,
- work remotely,
- does not need to deal with cold sales.
Disadvantages
Among the disadvantages are:
- irregular working hours,
- responsibility for the result of the team’s work,
- responsibility to the team,
- you may have to manage several projects at the same time,
- possible burnout,
- high probability of stress,
- if you do not like to communicate, then the profession will not suit you,
- salary mainly consists of a bonus part.