Under Armour Customer Service
UA.com Returns & Exchange
UA.com returns and exchanges are FREE and accepted within 60 days of purchase. Items must be in their original condition and accompanied by the original Under Armour packing slip.
It takes 10-14 business days to process all returns. Please note, it may take 3-10 business days for your return to arrive at our returns facility before it can be processed. Upon processing your return, you will receive an email confirming we have issued your refund. It can take an additional 3-5 business days for your refund to post depending on your financial institution.
How Do I Return or Exchange My UA.com Or UA App Purchase?
If Your Packing Slip Includes A Return Label:
You can follow the instructions on the packing slip to complete your return. Or you can choose the option below as we may be able to expedite your refund if you use a FREE SHIPPING return label printed at ua.com/returnlabel. For exchanges, please go to ua.com/returnlabel to mark your item for exchange and print your free return label.
If Your Packing Slip Does NOT Include A Return Label Or You Don’t Have A Packing Slip:
No problem! Go to ua.com/returnlabel and follow the directions on the screen to print a FREE SHIPPING return label and Return Authorization Form. Put the Return Authorization Form inside your package and tape the return label to the outside of the box. Drop your package at your nearest post office or FedEx Location.
Start Your Return or Exchange >
All UA.com returns are processed for a refund issued to the original method of payment.
When returning your online orders in-store please include the original packing slip. The original form of payment is required for a full refund. Shipping is non-refundable. We are unable to process returns in-store for purchases made with PayPal, ApplePay, or Klarna at this time. Purchases from UA.com (U.S.) must be returned to a U.S. store.
Under Armour Customer Service
All returns and exchanges should be handled through the Local Site you ordered from originally. Please visit the Returns & Exchanges page of the Local Site you ordered from originally, and follow the instructions for making a return. You can find the Local Site for your country by visiting our Location Selector.
If you purchased through Borderfree, you must obtain a return authorization before you can make a return. Here’s how:
Please email our International Customer Service team at [email protected] to request a return authorization. You will need to include the following in your email:
- Order number
- SKU or Style Number for each item being returned
- Quantity being returned
You will receive an email response from a Borderfree email address which will include:
- Return instructions
- 3 copies of a commercial invoice
- 2 copies of the DHL Air Waybill for the return parcel
You will be responsible for arranging a pickup of your return parcel, OR dropping it off at a local DHL facility. You must give all copies of the commercial invoice and DHL Air Waybill to the DHL representative accepting your return parcel.
Please note, the return of your parcel has two shipping legs: 1) from your local DHL facility to Borderfree’s domestic hub, and 2) from Borderfree’s domestic hub to the designated returns facility.
More about Borderfree Returns
- All returns will be processed for a refund.
- All refunds are issued to the original method of payment.
- Any cost associated with returning gear will be deducted from the refund.
- If your original method of payment is no longer valid, we will contact you about a refund method.
- We are currently unable to process exchange requests for Borderfree returns.
- If you would like to receive a different color, size, or style from your original order, you will need to make a return and place a new order.
Laying It All Out—Under Armour Return Policy
If you’ve purchased sports apparel or accessories from Under Armour and the item doesn’t match your expectations, you have the right to return it.
This article will guide you through the nitty-gritty of the Under Armour return policy. We will also show you how DoNotPay’s AI solution can act as a booster to make your return process faster and less stressful.
How Does the Under Armour Return Policy Work?
All Under Armour (UA) items—online or in-store purchases—must be returned within 60 days of delivery.
There are a few more conditions to note about the Under Armour return policy:
- You can exchange items based on size or color via the website within 60 days of purchase
- Items bought using ApplePay, gift cards, or Klarna cannot be exchanged
- To exchange your gift or retail purchase, you should first send it back then place a new order
- Purchases from any UA partner retailer must be returned to the original retailer—UA only accepts returns for purchases on their website, in the app, or at store locations
If you receive wrong or defective items or the order gets damaged in transit, call UA customer care at 1-888-727-6687 to get assistance.
Can You Return UA Items After 60 Days?
Under Armour still makes exceptions for items without proof of purchase or items sent back after the return window has elapsed. The company reviews these returns on a case-by-case basis and accepts or declines them at its discretion.
If your return is accepted after the expiration of the return window, you’ll have to ship the item yourself with the proof of purchase for a refund. If you don’t have the proof of purchase, Under Armour will refund you in the form of a UA eGift Card based on the item’s last known selling price.
Under Armour Return Policy—How To Return an Online Purchase
The correct method for returning an online purchase via mail depends on whether the order arrived with the return label or not. If you got the return label, then follow the instructions on the packing slip.
Otherwise, you can get the return label on Under Armour’s official website and follow these steps:
- Print the free shipping return label and the Return Authorization Form—if you want a replacement item, make sure to mark the item for exchange before printing the return label
- Pack the form and your return item together
- Stick the return label on the box.
- Send the package to your nearest FedEx location or post office.
If you’re returning your online purchase to a UA store, make sure it comes with its original packing slip, and you’ll be reimbursed to your original payment method. In-store returns are not possible for PayPal, ApplePay, or Klarna orders.
Under Armour Outlet Return Policy—Returning In-Store Purchases
To take the item yourself to a physical store, make sure it is in its original condition and packaging. Bring your original Under Armour receipt—if you don’t have that, go with a valid photo ID.
You can bring your item to any UA Brand House or Factory House.
To return your store-bought item via mail, you’ll need to get a free return label and return form in the same way as for an online purchase return. Make sure to include your original receipt in the packaging before sending it out.
In-store purchases will be refunded to the original payment method if they are returned to a store. In-store purchases returned by mail will be refunded in the form of a UA eGift Card. Under Armour will send it to the email you provide on your return form.
How Long Does Under Armour Take To Process Returns?
The Under Armour return policy states that processing returns takes 10–14 business days. This time frame doesn’t include the 3–10 business days it will take your returned item to reach UA’s return facility before processing.
After your return is processed, you will get an email notification confirming that your refund has been issued. It could still take another 3–5 days for your refund to show up on your statement, depending on the bank.
DoNotPay Can Help You Smooth Out the Return Process!
If you want to make sure customer support doesn’t ignore your return request, use DoNotPay’s AI service.
Just follow these simple steps:
- Log in to your DoNotPay account via any web browser
- Select the Item Return Request service
- Answer a few questions, and include photos (if applicable)
- Submit the request
DoNotPay will generate a time-sensitive custom return request and send it to the merchant.
We have helped our customers return disappointing items to hundreds of other companies, including other popular clothing brands—like Zara or H&M.
If you would like to understand the return policies of other brands you deal with, check out some of our easy-to-read guides in the table below:
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Under Armour – Store Return Policy
Under Armour Return Policy
Returns and exchanges are FREE and accepted up to 60 days after purchase with original receipt or shipment summary.
All refunds are issued to the original method of payment.
If you have your shipment summary:
1) Complete the return form attached to your shipment summary and include it in your return shipment. You can send items from multiple orders in the same return shipment, just make sure you complete a form for each order. 2) Print this FREE return label to place on your return shipment and send it back to them.
If you lost your shipment summary:
- Go to your online account history to find the order number assigned to the item you’re returning.
- Print and complete this return form and include it in your return shipment.You can send items from multiple orders in the same return shipment, just make sure you complete a form for each order.
- Print this FREE return label to place on your return shipment and send it back to us.
Refund or Exchange Timeframe
If you requested a refund, you will be notified via email within 7 business days of receipt that your refund has been processed. It can take up to an additional 3-5 days for the funds to post to your account depending upon your financial institution.
Exchanges will be shipped out to you within 10-14 days of receipt and you will be notified via email once your requested exchange has been processed. At this time, they are unable to process exchange requests for gear purchased through Amazon, Ebay, Shoprunner, or paid for using PayPal, PayPal Credit, or Apple Pay.
If you received Under Armour as a gift and need to return it, we would be happy to accept the items back and issue an exchange for some new gear or a UA Gift Card for the value of the items returned. Cash or credit refunds cannot be issued when returning a gift.
1) Print and complete this return form and include it in your return shipment. If your gift came with a receipt or shipment summary, please also include it with your return shipment.
2) Print this FREE return label to place on your return shipment and send it back to them. Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information
COVID-19 RETURN POLICY
What shipping options can I choose from? We’re making this easy for you: FREE Standard Shipping on all orders over $60+ and, as always, you can expect FREE Returns and Exchanges every day. Please note: Due to COVID-19 impacts and increased order volume, orders may be delayed.
How Can I Track My Better World Books Order?
Customers who order from Better World Books can track their packages through the website. Log in to your account or check the status of your package as a guest if you don’t have an account. The status page shows all of the information associated with your package as well as the option to track the package through the Better World Books website. International orders cant be tracked fully. However, the status of international orders is updated through the website and tracked based on the stage in the order fulfillment process.
If you’re interested in tracking your Better World Books order you can take several steps to do so. Better World Books ships to customers all over the world. However, the tracking process varies depending on your location.Track Domestic Better World Books Orders
After you make your purchase, a tracking number is sent in a confirmation email with a subject line titled Your Order Has Been Shipped! Use this tracking number to locate your package. The Better World Books website shows the date of your order and order number. The order total, shipping status, and tracking number are displayed as well. Log into your account and navigate to your orders page. The tracking numbers and status for all of your orders can be found on this page.
- Enter Your Email and Password
- Tap Log in
You can also visit the Better World Books website to find the standard shipping times for information regarding your package as well. If you don’t have an account and made your purchase as a guest, visit the Better World Books site and locate the order status page.
- Enter your order number and ZIP code
- Tap Check Status
- View the Status of Your Package
- Tap Track Shipment in Status Field
- Track Your Package (opens in a new window)
- Select Details (opens in a popup window)
- Displays detailed information regarding your package
If you paid for standard shipping, you can check the location of your package through United States Parcel Service website. You can visit the USPS website and enter your tracking number to find the exact location of your package.Expedited Shipping
If you paid for expedited shipping, which includes expedited, 2nd Day, or Next Day choices, use the tracking number in your confirmation email and visit the website provided in the confirmation email. The website allows you to track your package to find its exact location.Track International Better World Books Orders
Customers should note that international orders don’t include a tracking number. Instead, customers expecting international shipments can expect packages to arrive within 10-21 business days. Sometimes, deliveries can be affected or delayed by circumstances like the weather. If your packages haven’t arrived within 21 days, reach out to Better World Books Orders for more information. You can visit the website and submit a request. However, keep in mind that a refund can’t be issued after 60 days have passed. Reach out before 60 days have passed to ensure that the company can locate your package and secure its delivery.
Why Did GetHuman Write “How Can I Track My Better World Books Order?”?
After thousands of Better World Books customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Track My Better World Books Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Better World Books if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
Why does GetHuman Write How-to Guides for Better World Books Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Better World Books in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Track My Better World Books Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
What is the return policy for under Armour?
What is the return policy for under Armour?
Under Armour Return Policy. Returns and exchanges for items purchased from Under Armour.com, UA app, or UA Brand House and Factory House store locations are FREE within 60 days with proof of purchase. Items must be in their original condition and accompanied by the original Under Armour proof of purchase.
Can you return under Armour without receipt?
Under Armour Brand House or Factory House returns are processed for a refund issued to the original method of payment. If you are missing your receipt, we’ll ask you for valid photo ID.
Can you return under Armour online?
UA.com Returns & Exchanges UA.com Returns & Exchange UA.com returns and exchanges are FREE and accepted within 60 days of purchase. Items must be in their original condition and accompanied by the original Under Armour…
How long do under Armour returns take?
We aim to process refunds as soon as possible, however the complete process can take up to 14 days.
How do I print my under Armour return label?
Go to ua.com/returnlabel and follow the directions on the screen to print a FREE SHIPPING return label and Return Authorization Form. Put the Return Authorization Form inside your package and tape the return label to the outside of the box.
How do I email under Armour?
You can email Under Armour at [email protected] Under Armour also provides a live chat and an email contact form to reach customer services. It also has email contact forms about media relations, speaking requests, global philanthropy, custom orders, and investor relations, which can be accessed here.
Who does under Armour use for shipping?
Where is under Armour sold?
About 55% of the company’s products are made in China, Jordan, Vietnam, and Malaysia. Under Armour operates globally. Beyond North America, where it generates about 70% of sales. It also sells in Australia, India, Japan, Hong Kong, and South Korea through a third-party licensee.
Is under Armour a good brand?
Under Armour Shoe Quality The reputation of Under Armour, including Under Armour shoes, is generally good. Fans applaud the brand for their innovation and stylish designs.
Does Walmart sale under Armour?
Under Armour – Walmart.com.
How do I find my under Armour style number?
The style number of a product is located on a small, white, paper-like label located under the wash and care labels. The style number may be preceded by the label “STYLE” or the season initials “FW##” or “SS##.” The model number (or SKU) of a shoe can be found on a label located on the inside of the shoe tongue.
Can I machine wash my under Armour shoes?
Wash & Care Instructions for Shoes Hand wash your UA shoes by following these steps: Remove excess dirt and mud with a dry brush. Use a mild detergent and warm water to remove any stains with a sponge or towel. Generally, instructions are as follows: Machine wash cold with like color. Line dry, or tumble dry low.
What is a style number?
Style numbers are for people, primarily you but also buyers. UPC and SKU numbers are mostly for computers. One product will have several numbers assigned to it and you need to keep track of them. Style numbers are yours and can be whatever works for you.
What is an SKU number?
A stock-keeping unit (SKU) is a scannable bar code, most often seen printed on product labels in a retail store. The label allows vendors to automatically track the movement of inventory. The SKU is composed of an alphanumeric combination of eight-or-so characters.
How do you write a number style?
ZZZZ means color number. Each garment style can come in different colors. Create your own color code system. You can, for example, have white and beige colors in the range 0000 – 0999, yellow colors starting at 1000, red colors starting at 2000, and so on.
How many numbers are in a style number?
All style numbers were five digits.
How do I create a style code?
Adding a style sheet
- To add CSS style rules to an HTML page, you need to create a style sheet document.
- This is the style sheet.
- Link to your style sheet. The link goes inside the head tag and looks like this:
What is the difference between style and SKU?
The style item behaves as a model item while the SKUs behave as standard items. All business transactions occur at the SKU item level. The SKUs can either inherit or default certain item characteristics from the style item.
What is RN clothing number?
RN stands for Registered Identification Number. It is a number issued by the FTC to U.S. businesses that manufacture, import, distribute, or sell products covered by the Textile, Wool, and Fur Acts. Businesses can use this number on product labels instead of the company name.
What is clothing style code?
It is simply dressing and shopping for items that are correct for your body shape, in colours that enhance you and match your style personality. For example, I am a Neat Hourglass body shape, Clear colour code and my Style personality/taste is very much Classic.
How do I find out what year my clothes were made?
Know where the clothes were made. Look for the plain tag under the label or along a seam. Before the mid 80s, mass manufactured apparel was made in the U.S.A., often union-made (tagged as ILGWU for International Ladies Garment Workers Union). The union tag is sometimes on a different seam.
Under Armour Enters Into Exchange Agreements With Certain 1.50 Percent Convertible Senior Noteholders
BALTIMORE, May 27, 2021 /PRNewswire/ — Under Armour, Inc. (NYSE: UA, UAA) today announced that it has entered into exchange agreements with certain holders (the “Noteholders”) of its 1.50 percent Convertible Senior Notes due 2024 (the “2024 Notes”). The Noteholders have agreed to exchange $250 million in aggregate principal amount of Under Armour’s outstanding 2024 Notes for cash and/or shares of Under Armour’s Class C common stock, plus payment for accrued and unpaid interest.
The number of shares of Class C common stock to be issued by Under Armour to the Noteholders will be determined based upon a volume-weighted average price per share of Class C common stock during an averaging period commencing today.
The 2024 Notes to be exchanged represent 50 percent of the outstanding principal amount, with $250 million in aggregate principal amount remaining outstanding following the exchange. Under Armour’s annual interest payments will be reduced by approximately $3.75 million.
Concurrently with entering into the aforementioned exchange agreements, Under Armour entered into, with each of JPMorgan Chase Bank, National Association, Citibank, N.A. and HSBC Bank USA, National Association, termination agreements relating to a portion of the capped call transactions that were previously entered into by Under Armour in connection with the issuance of the 2024 Notes. Such termination agreements relate to a number of options corresponding to the number of 2024 Notes subject to exchange pursuant to the aforementioned exchange agreements. Pursuant to such termination agreements, each of JPMorgan Chase Bank, National Association, Citibank, N.A., and HSBC Bank USA, National Association will pay Under Armour a cash settlement amount in respect of the portion capped call transactions being terminated, which cash settlement amounts will be determined based upon the volume-weighted average price per share of Under Armour’s Class C common stock during an averaging period, commencing today.
This press release does not constitute an offer to sell or a solicitation to buy any of the securities described herein, nor shall there be any offer, solicitation, or sale of these securities in any jurisdiction in which such offer, solicitation or sale would be unlawful.
About Under Armour, Inc.
Under Armour, Inc., headquartered in Baltimore, Maryland, is a leading inventor, marketer and distributor of branded athletic performance apparel, footwear and accessories. Designed to empower human performance, Under Armour’s innovative products and experiences are engineered to make athletes better. For further information, please visit http://about.underarmour.com.
Forward Looking Statements
Some of the statements contained in this press release constitute forward-looking statements. Forward-looking statements relate to expectations, beliefs, projections, future plans and strategies, anticipated events or trends, and similar expressions concerning matters that are not historical facts, such as statements regarding the closing of the exchange agreements and expected reduction in our total outstanding debt and annual interest payments. In many cases, you can identify forward-looking statements by terms such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “outlook,” “potential” or the negative of these terms or other comparable terminology. The forward-looking statements contained in this press release reflect our current views about future events and are subject to risks, uncertainties, assumptions, and changes in circumstances that may cause events or our actual activities or results to differ significantly from those expressed in any forward-looking statement. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee future events, results, actions, activity levels, performance, or achievements. Readers are cautioned not to place undue reliance on these forward-looking statements. We discuss many of these risks in greater detail under the heading “Risk Factors” in the quarterly and annual reports filed with the Securities and Exchange Commission (SEC). The forward-looking statements contained in this press release reflect our views and assumptions only as of the date of this press release. We undertake no obligation to update any forward-looking statement to reflect events or circumstances after the date on which the statement is made or to reflect the occurrence of unanticipated events.
SOURCE Under Armour, Inc.
Frequently Asked Questions
Frequently Asked Questions
1. An order has been placed in my name. Should I redeem tickets? Do I need to show my passport when buying tickets?
Tickets for cash at the self-redemption box office can be redeemed by any person, having named the order number. You do not need to present your passport.
2. I paid for the tickets by bank transfer. I chose the method of obtaining “Self-purchase”. When and where can I get paid tickets?
Paid tickets can be received on any day up to the start date of the event, including the day of the event.
Paid tickets can be obtained at any of the KASSIR.RU ticket offices in Moscow.
The cashier needs to give the order number, present the passport of the owner of the bank card that paid for the order, and name the last 4 digits of the card itself (at the cashier’s request).
Addresses of cash registers with the designation (cash desk kassir.ru) here
3. I paid for the tickets by bank transfer. Can my friend / relative get paid tickets instead of me?
Tickets paid by bank transfer can be received by another person by presenting a power of attorney from the person who made the payment at the checkout (the owner of the bank card or bank receipt).
A sample power of attorney can be found here. Also, upon receipt of tickets, it is necessary to present a copy of the passport of the principal and the authorized person, the original or a copy of the paid receipt, in case of payment on the receipt through the Sberbank of the Russian Federation.
4. Are the tickets registered?
No, tickets on Forms are not named. Access to events is carried out by a barcode or QR code, which is on each ticket.
5. Bought e-tickets for the event, all tickets have my name on them.Will my relatives / friends be able to use these tickets? Will there be any problems logging in?
The e-ticket is not personalized, the barcode or QR code is important to enter the event. Anyone can use an e-ticket.
The main thing is not to upload a photo / scan of the ticket to social networks and not send it to third parties, in order to avoid fraudulent activities.
6. Can you order delivery of tickets?
No, delivery services in the KASSIR company.RU no. You can buy tickets at the box office or online at https://msk.kassir.ru/
7. What is a Service Fee and what is it charged for?
Service fee – money collected from the Buyer when selling him a Ticket (Strict Reporting Form, Electronic Ticket) for the services rendered by the Agent for booking, access to the System (in case of purchasing an Electronic Ticket), issuing, forming (printing) and selling Tickets (Form of strict reporting, Electronic tickets), as well as for information support of the Buyer, through the Site, as well as through other communication channels in connection with booking, issuing, forming (printing) and selling Tickets, canceling, replacing and (or) transferring Events, as well as on other issues;
8.Does KASSIR.RU have ticket offices where you can redeem tickets without a service fee?
Yes, if you buy tickets for events that take place at KZ Crocus City Hall or KZ Vegas City Hall, you can purchase tickets at the box office without a service fee.
9. Why is the booking period so short (30-40 minutes)? I want to book certain places, I don’t have time to get to the nearest ticket office. How to be?
The term of the reservation is set by the organizer of the event, or the venue.Thus, reducing the percentage of non-redemption of booked tickets.
You can purchase an e-ticket by paying by card via the Internet. In this case, after payment, the ticket will be sent to you to the e-mail address that you indicate when placing an order. If you want to get a ticket on the Blank, you can either drive up to the ticket office and buy a ticket on the spot.
10. When buying tickets, I mistakenly chose the wrong date of the event. Can you exchange tickets for me for a different date?
We do not exchange tickets, it is technically impossible.
You can purchase the tickets you need, and for those already purchased, we will refund you the money to the card with which the payment was made.
You must send a scan or photo of a completed and signed application for a refund for tickets already purchased to [email protected] The template can be downloaded on the website under the heading “Ticket refunds” https://msk.kassir.ru/pages/refund. You can also read the ticket return rules there.
11. I bought tickets, but for some reason I cannot attend the event.Can I return tickets and get the money back?
The rules and procedure for refunds can be found on the website in the section “Ticket refunds” https://msk.kassir.ru/pages/refund
12. Bought an Electronic ticket. I want to exchange it for a ticket on the Blank. How and where can I make an exchange?
The service is temporarily not provided!
13. I bought tickets in installments. Where and how to make payments?
For questions related to the terms of repayment by installments, you need to contact the KVIKU lending system, which provides this service to KASSIR clients.RU. Contacts – on the website https://kviku.ru/
14. When buying tickets online, I made a mistake in writing my email address, and therefore did not receive tickets. How to fix your email address and get tickets?
In order for us to send you tickets again, you must send it in a single letter to [email protected] and
– order number
– full name of the payer
– 4 last digits of the card itself
– correct e-mail, to which you need to send tickets
15.I don’t want to receive your newsletter. How to unsubscribe?
You can independently unsubscribe from the mailing list in two ways: by clicking on the “unsubscribe” link in the body of the mailing letter or in your personal account on our website by unchecking the box “Receive weekly information about current cultural events”.
16. How to return tickets for a canceled event?
– If tickets are on letterhead (BSO):
Spectators who bought tickets on the forms of ticket organizations or the platform at the box office of the city, the money will be returned within 180 days from the date of appeal, but not earlier than the date of lifting the high alert mode on the basis of the Decree of the Government of the Russian Federation of 03.04.2020, No. 422 (as revised on 06.06.2020, # 830, as revised on 08/10/2020, # 1203)
– If tickets are Electronic, bought online (EB):
Viewers who have bought Electronic tickets will be refunded their money within 180 days from the date of application based on the Decree of the Government of the Russian Federation dated 03.04.2020 No. 422 (as amended on 06.06.2020, # 830, as revised on 10.08. No. 1203)
17. How to return tickets for a postponed event? I cannot attend the event on a new date / at a different venue.
– New date known:
According to the PP of the Russian Federation No. 830 dated June 06, 2020, all tickets (including electronic tickets) will be valid for attending the event on a new date, unless otherwise specified.
In accordance with clause 3 of the RF Resolution No. 830 dated 06.06.2020, to attend the event, the buyer is not required to perform any actions related to the exchange for tickets with the current date / venue of the event or vouchers, unless otherwise specified.
According to the RF Resolution No. 830 dated 06.On 06.2020, there is no refund for the purchased tickets for the postponed event.
– New date unknown:
According to the RF Resolution No. 830 dated June 06, 2020, all tickets (including electronic tickets) will be valid for attending the event on the new date. If the organizer of the event, no later than 6 months from the date of cancellation of the high alert mode, did not determine the date and time of the postponed entertainment event and did not post information about this on its official website in the information and telecommunication network “Internet”, such an event is considered canceled and the organizer is obliged to carry out refund of the full cost of the ticket to the buyer.
The procedure for returning on the website in the section Returning tickets https://msk.kassir.ru/pages/vozvrat
18. Why was I not informed about the cancellation / postponement of the event?
Information about the cancellation / postponement of the event is sent to the viewer to the email address specified when purchasing tickets only if the client subscribes to the e-mail newsletter from the site https://msk.kassir.ru/, or in some cases to the number the phone number specified when placing the order in the form of an SMS message.
Also, the viewer must independently track information about changes in the schedule on the site in the section “Changes in the schedule” https://msk.kassir.ru/news/changes
On the website in the Public offer section https://msk.kassir.ru/pages/oferta it is indicated:
8.9. The Buyer accepts and agrees that the official information indicating the cancellation, replacement or postponement of the Event is the information provided by the Organizer / Principal to the Agent and sent to the Buyer’s email / phone contact details (if they were provided by the Buyer when purchasing the Ticket) or posted on the msk website.kassir.ru.
How can I change the departure dates?
Change of departure date
- Go to the “Manage ticket” section and indicate your passport number, or order number, or ticket number, as well as the passenger’s surname (as indicated on the ticket). Then click the “Find order” button.
- Press the button “Change flight dates”, then “Change date / flight” on the ticket management page.
- Select new parameters (flight / date) and check the box next to the flight you want to change.
- After selecting the date, select the passenger for whom you are making an exchange and click “Continue”.
- Select a flight from the proposed system. At this stage, the system will select available new flights in a given direction for new dates. To perform an action, click the “Select” button.
- Check the entered data and click “Pay”. At this stage, you need to carefully check the details of the new flight. If everything is correct, then click “Pay” and complete the procedure.If you need to make adjustments, click the “Back” button.
- After successful payment, you will receive a new itinerary receipt and confirmation email.
Useful Questions and Answers
Which tickets can be exchanged?
You can exchange tickets that have not expired.
How to determine the expiration date of a ticket?
Ticket validity period for changes is 12 months from the date of commencement of carriage, if it is started, or from the date of issue of the ticket, if carriage has not started.
How long can I transfer (exchange a ticket)?
You can transfer or exchange a ticket for any date, subject to availability of seats for the flight.
Is there a ticket exchange fee?
An additional fee is charged for the ticket exchange procedure.
Exchange (except no show *), price for 1 flight segment *
2000 ₽ / 30 €
2000 ₽ / 30 €
2000 ₽ / 30 €
6000 ₽ / 80 €
Exchange in case of no-show for the flight (no show), price for 1 flight segment
6000 ₽ / 80 €
6000 ₽ / 80 €
6000 ₽ / 80 €
6000 ₽ / 80 €
It is also necessary to pay the difference in the cost of the air ticket and the cost of providing the refund service (200 rubles for each segment of the route).
The tax withheld when issuing an air ticket in the amount of RUB 185 from each segment of the route is re-charged upon exchange.
The total cost of the exchange includes all the above fees: 2000 ₽ / 30 € or 6000 ₽ / 80 € + 200 ₽ + 185 ₽ + the difference in the cost of the ticket at the time of the exchange. The example shows prices for 1 flight segment.
What is a flight segment?
1 flight segment is a flight from one city to another.
For example: if you are flying from Kaliningrad to Sochi with a transfer in Moscow, then these are 2 flight segments.
What is no show or no show?
No show is a situation when the passenger did not show up for the flight and did not warn the airline about the cancellation of carriage 40 minutes before the flight departure.
How can I have to exchange a ticket if the airline has changed the departure time or canceled the flight?
For forced ticket exchange, contact the Utair passenger support chat. You can learn more about how to proceed in the event of a flight cancellation or schedule change on the website.
I can’t make a voluntary ticket exchange
If you have any difficulties with a voluntary exchange, you can fill out the form located at the bottom of the page, or contact the Utair support chat.90,000 How to accept prepayment from a guest online
Many reservations are made to the hotel by phone. They usually take place without prepayment, and this is a risk for the hotel: it is more difficult to plan the work of staff and predict the load, because cancellations happen.
The new “Pay by reference” function in the TravelLine personal account will allow you to take an advance payment with your reservation, even if they are issued offline. You will be able to guarantee more arrivals and reduce the number of cancellations.
What does payment by referencegive
The money goes directly to the hotel’s bank account. This saves you from the risks that may arise when transfers from card to card of individuals.
We send checks to the Federal Tax Service ourselves – you work within the law.
You do not need to register a cash desk and spend money on its rent or purchase.
Who is it for
Hoteliers using TL: WebPMS. The option works only for objects located on the territory of the Russian Federation.
Which reservations are paid in this way
How much does the option cost
You can read more about the cost of the option by following the link or check with the sales specialists at salesplus @ travelline.ru
How to connect
1. Follow the link and set up the taxation system. The details of the organization must completely match the data in the contract. The information is transmitted to the Federal Tax Service when the guest pays for the reservation with a bank card through TravelLine acquiring.
2. Open the client’s portal using the link, read the offer and, if you are satisfied with the conditions, confirm your consent.
3. Within one working day, the new functionality will start working – the “Deferred electronic payment” payment method will appear.You will find out about this from the message in your personal account.
How to get a prepayment from a guest
The guest will book a room by phone:
1. Create a checkerboard reservation.
2. Select the payment method “Electronic deferred payment”.
3. After saving the reservation, the guest will automatically receive an email with a link to pay by email.
A guest has booked on the website:
1. Contact the guest and agree on a prepayment.
2. Find the reservation in the chessboard and open the reservation card.
3. In the “Calculations” block, select the payment method “Deferred electronic payment”.
4. After saving the reservation, the guest will automatically receive an email with a link to pay by email.
How to resend a payment link to a guest
1.In the “Calculations” block, click on the envelope next to the “Email to send” field.
2. Confirm the submission.
3. To send the link to the guest in another way, copy it to the clipboard.
How to send a link to a guest from the Android application TL Extranet
1. Find the reservation you want and open “Booking Details”.
2. Click on the three dots at the top right of the screen and select “Send link for payment”.
3. Select the method of sending: Email, SMS or messenger installed on your smartphone.
How will the guest pay for the reservation
1. The guest will receive a link to the payment and go to the hotel website.
2. Clicking on the button will open the payment system window, where the guest will make an advance payment.
3. After payment, the guest will receive a check. The money will be credited to your account within 7 working days.
How to automatically cancel unpaid reservations
Sometimes guests do not pay on time and have to cancel the reservation.To avoid having to do this manually, use the automatic cancellation of unpaid bookings with “Deferred Electronic Payment”. Cancellation occurs if payment is not received by the date specified in the payment method settings.
To enable this option:
1. In the Hotel Settings section, open the Payment Methods page.
2. Find the Electronic Delayed Payment method.
3. Check the “Automatically apply rules to bookings from WebPMS” checkbox.
Questions and Answers
What do you sell on the site?
We sell travel packages from leading tour operators online. We show you the same things that travel agency managers see. You can choose your own tour that you like, read the information and book it. Also, you immediately see all the newly appearing “last minute” offers and you do not need to waste your time, come to the office of the travel agency to book it. You instantly book a trip on the website and wait for confirmation by phone.
I noticed that your prices are lower than in regular travel agencies. Why?
We have exclusive contracts with tour operators, we do not have a bloated staff, we do not have an office in the center of Moscow, and we are also very modern and technologically advanced. Thanks to our booking system, we managed to exclude the human factor, so the price you see on the site is exactly the same as what you pay.
What do you get money for? How do you make money?
We earn on agency fees from tour operators.The amount of remuneration depends on the tour operator and the volume of sales.
Where does all this information on your site come from?
This information is taken directly from tour operators, we have integrated our system with the system of each tour operator separately.
What are hotel ratings for? Who is Holidaycheck?
Based on the rating data, you can choose a hotel for yourself as objectively as possible, read reviews about it provided by our European partners, the Holidaycheck company.This company has established itself in Europe for the objectivity of its ratings and the quality of its reviews. Now you can get acquainted not only with the reviews of our tourists, but also those of tourists from Europe.
How often is the information updated?
Everything happens online, we are constantly working with the gateways of tour operators, and we give you the most relevant information.
What is included in the cost of the Tour?
We always show the total cost of the tour, which may change when updated, but this entirely depends on the tour operator.The tour price usually includes: a voucher for hotel accommodation, flight to the host country and back, transfer from the airport to the hotel and back, medical insurance. Additional fuel surcharges may be added – it depends on the airline of your choice. If you want to improve the conditions of your trip, for example, book a business class flight, you will also need to pay extra for this.
Why can’t I find some tours / hotels on your website?
There are 2 possible reasons: The tour / hotel did not get into the database of unloaded options, then you need to click the “I want more” button, or narrow the search circle.This tour is no longer relevant and of course, we already know!
How to make changes after searching on your site?
After you search for offers on the site, a panel will appear at the top, with which you can sort and change the request data. For example, choose a specific hotel star rating, type of food or cost.
Where can I enter the name of the hotel, meal option?
All this is set after performing a search in the form that is located at the top of the search page and on the main page on the search form.
Can I see my previous requests somewhere on your site?
All previous queries are saved at the top of the results form.
Is the payment for a child the same as for an adult?
It depends on the hotel and the airline. In most cases, hotels and airlines ask for a lower amount per child, but this is always individual. There are several age groups of children, in our system you can enter the age of the child and the system will give you the final cost including all discounts.Infants usually only pay for a boarding pass.
If I cannot fly away or for some reason change my mind and the tour has already been confirmed, what should I do?
You need to write a letter to e-mail. mail [email protected], after that we will inform you about the amount of penalties for cancellation of the reservation. If you agree, we will cancel your contract and return the money to you minus the fine.
How to pay for the selected tour?
On our website you can pay for the tour only by credit card.We accept bank cards issued for both individuals and legal entities. You can also pay for the tour in cash at the office, but then we cannot book the tour you have chosen right away, which means that its cost may change. ATTENTION! The proposals on the site are constantly changing, in real time!
Which cards are accepted for payment?
We accept cards of international systems Visa, Maestro and MasterCard of any type (Classic, Gold, Platinum, World and others) and any type (debit, credit, virtual, prepaid) of all banks.
Can I buy a tour for third parties?
Of course, you can pay for the tour with your card, as well as enter your data or third parties. At the same time, do not forget to inform tourists about the conditions and changes in the trip.
Do you store my card details?
No, this is technically impossible. All data is transmitted via a secure channel to the acquiring bank.
How secure is card payment on your website?
We use the most modern technologies at the moment.This is a completely secure procedure, all your data is encrypted and encrypted, payments are processed on the bank’s server.
Why doesn’t my card payment pass?
Your card may not have enough funds to pay for the order. In addition, make sure that:
- You did not make a mistake when entering data from your card
- Your bank did not set limits on the volume of transactions on the card during the day
- Your bank does not prohibit making payments via the Internet
What will be the proof of purchase on your site?
You will receive a waybill with instructions by e-mail.This indicates that we have booked your tour with a tour operator and have frozen the indicated amount on your card. You will receive an e-mail with a confirmation of your reservation and the order (reservation) number, this will be a confirmation of the purchase on our website, after which we will debit the reserved amount from your card.
Where and how will I receive documents (vouchers, tickets, insurance)?
We will send all documents required for travel to your email address 1-2 days before departure.When receiving documents, we ask you to carefully double-check all your personal data. If you have any questions, please contact our customer support center +7 (495) 134-44-11.
If I flew to the country of rest and no one met me, what should I do?
Call the phone number indicated in the voucher, and you will certainly be helped. Or contact our customer support center +7 (495) 134-44-11
What actions to take in the event of an insured event (illness, accident, death)?
Find the phone number in the insurance policy, call this number and register the insured event, after which you will be provided with all the necessary information and assistance.Operators speak Russian.
What documents do I need to arrange a tour on your website?
You will need a tourist passport valid for at least 6 months, in some countries at least 3 months after returning from a trip.
Is it possible to exchange or return the tour?
You can cancel the tour by following our instructions. You need to write an email to [email protected], after that we will inform you about a possible penalty for canceling your booking.If you agree, we will cancel your contract and return the money to you minus the fine.
Is it possible to change the data of the tourist?
When making changes to the data of tourists after confirming the booking, the tour operator has the right to demand penalties. For more information, contact the manager of the customer support center +7 (495) 134-44-11.
Is it possible to replace tourists?
When replacing tourists after confirming the booking, the tour operator has the right to demand penalties.For more information, contact the manager of the customer support center +7 (495) 134-44-11.
Unfortunately, I am canceling the tour. How long will it take to get my money back?
The ready refund amount, taking into account possible actual costs in accordance with the regulations of Visa / MasterCard payment systems, will be returned to the card from which the payment for the tour was made, even if your card is no longer valid due to the expiration date. Important! We will transfer funds to you only after the tour operator transfers them to our account.After we receive the money from the tour operator, they will return to you within 2 to 30 working days, depending on your bank. If you paid for the tour in cash at the office, please contact the manager of the customer support center +7 (495) 134-44-11.
How to contact you?
You can contact us by calling the customer support center +7 (495) 134-44-11 or write a letter to [email protected] We will be happy to answer any of your questions, listen to your suggestions, because we are constantly improving for you, our customers!
Flexibility and Change – Vueling
- Travel arrangements
- Flexibility and exchangeability
Important: all bookings made at any rate before April 21, 2021 (inclusive) provide forfree cancellation with a flight credit and one change of the flight date without charge for making changes (unlimited number of date changes at the TimeFlex rate) …If your booking is eligible, go to Manage My Booking to choose an option.
Since plans sometimes change at the very last moment, Vueling offers you the most flexible terms.
Flex Pack NEW
This service, which can be purchased together with the Basic tariff, allows:
- Cancel reservation and receive a flight credit refund.
- Change flight to another without paying a change fee, but paying only the difference in price, if any.
If you find yourself in any of the following circumstances, you can manage your booking directly on our website or app.
You tested positive for COVID-19
- If you test positive for COVID-19 (PCR or antibody), please go to the Reasonable Refunds section of our Customer Support page and follow the steps outlined.
There was a problem at your origin or destination
- If, after booking flight , entry restrictions are unexpectedly set at your destination or departure, or self-isolation or quarantine measures are taken that cannot be avoided due to a negative COVID-19 test result.
In these cases, you can make changes to your booking on our website or in the app.
If for any reason you are unable to manage your booking in this section and find yourself in a situation of being unable to travel due to force majeure , you can contact us using our standard customer support channels.
Please note that these options are only available in cases involving government compliance.
Flight cancellation options
Your flight was canceled
If you received email informing you of the cancellation of your flight , below are the options available to you.
Option A: select a new flight
You can choose a different time or date of flight on the same route for free (subject to availability). Re-routing is not allowed.
Option B: Request a voucher (flight credit)
If you still want to fly, but do not yet know when and where to go, you can get a voucher (flight credit).
Option B: request a refund
If you would like to request a refund, please go to the Manage My Booking section.Refunds will be issued within 7 days.
If you booked tickets with a travel agent, you can also request a refund in the Manage My Booking section.
You want to cancel your flight
If your flight is not canceled, but you decide not to fly , you can cancel it free of charge up to 48 hours before departure and receive a refund in the form of a flight credit (if you are traveling on Optima, Family or TimeFlex fares or have purchased Flex Pack ).
You would like to take advantage of trip cancellation insurance
If you have purchased travel cancellation insurance and need to request a cancellation of your flight, we will tell you how to get a refund.
Change of flight date
Questions and answers | PegasFly
How should I enter passenger data for a ticket: in Latin or Cyrillic?
You can purchase tickets for domestic flights using both international and general passport.You should enter name, surname and middle name:
– in Latin, if you use international passport;
– in Cyrillic, if you use general passport (in case of Russian Federation citizenship).
When you check-in please provide passport you used for your booking.
When you purchase tickets for domestic flights you should enter name, surname and middle name in Latin, as in your international passport.
How should I enter number of birth certificate for a ticket?
Number of birth certificate should be indicated as below: IRU898867 (first letter in Latin, second and third letters in Cyrillic, then numbers; no spaces and “-“ symbols allowed).
Can I choose my seat number during ticket booking?
At the moment you can choose seat number only during
Can I purchase a ticket for unattended child?
It is not possible to buy ticket for unattended child (children) via website.Please contact our partner agencies: here (agencies with icon “Air tickets”). Agency will send request to Ticket department Pegas Touristik, which will contact Air Company. After that you have to wait for confirmation. Your agency will advise you about that.
Can I buy a ticket for a child if his grown up relative (mother / father, adult sister / brother, grandmother / grandfather, etc) already got the ticket for the same flight?
To book a ticket for a child under 12 y.o. (25% discount from adult ticket price) please contact air tickets sales office in your city. Sales manager will make separate booking for a child and put number of child’s relative in notice. Unfortunately it is not possible to book such thickets via website.
You can book a ticket for a 12+ child on air company website nordwindairlines.ru
You need permission to accompany the child:
– no need for domestic flights ,,
– for international flights please provide notarized consent signed by both parents (if the child fly with adult relative) or signed by one parent (if child fly with one of parents).
Can I purchase subsidized tickets?
You can buy subsidized tickets in air tickets sales office in your city. You can find list of our partners here (icon “Air tickets”).
Can I pay for the ticket on the website?
You can pay for your ticket on the website using Visa, Visa Electron, MasterCard and Maestro cards.Please check commission and conversion rates with bank issuer. You need to verify your card for transaction.
I can’t pay by card for the ticket. Why?
– you don’t have enough funds or credit limit on your card;
– Online purchase can be not available for your card (please contact your bank),
– if you have enough funds and online purchase is available for your card, but you can’t buy the ticket, please send us screenshot or text of error.
Can I purchase ticket for charter flight on the website?
It is not possible. Please contact tour operator or sales offices
What time of departure / arrival is indicated in the ticket?
Local time for each airport.
How can I know fare for which my ticket is issued?
You can check you fare (booking class) via My ticket service:
– enter your ticket number and passenger surname,
– click “Find the booking”,
– open itinerary receipt.
In the field “Class” or “CL” you can find the letter indicating the fare.
Go to Fares and check all details, from baggage and hand baggage allowance to terms of change / cancellation of tickets.
Electronic ticket | Official website of Tolmachevo airport (Novosibirsk)
The booking module on the website allows for flexible search of flights according to the specified parameters with the possibility of booking and deferred payment by credit card or cash in one of the offices of Aviakass Tolmachevo.
You can issue an air ticket on the Tolmachevo airport website in the “Buy a ticket” section.
For the convenience of passengers, in the process of booking air tickets, it is possible to issue health insurance and baggage insurance for the duration of the flight, an Aeroexpress ticket and additional services of airlines.
Some airlines take no more than 30 minutes to create an order and pay for it. To successfully complete a booking with online payment, you need to complete all operations within the allotted time.
Otherwise, the order may not be completed and the seats will be automatically returned to the booking system.
When booking air tickets with further payment at the box office, the booking time is also limited, and differs from one airline to another. You will be informed about the time until which it is necessary to redeem the ticket by e-mail, which will be sent to the e-mail address you specified when booking.
Pay attention! Duplicate bookings will be canceled by the airline.
The automatic WATERMARK program recognizes all created orders with the same last name / first name of the passenger, with the same itinerary for different departure dates within an interval of up to 2 days. Such orders are identified as double orders and are canceled regardless of whether the ticket is redeemed or not. Only an order created later or with a later departure date remains in the system.
At the step of completing the booking, you will be asked to choose the appropriate payment method, after which you can book a ticket and proceed to pay for the order.
You can pay for the order in two ways:
- with a plastic card “VISA”, “MasterCard”, “JCB”, “UnionPay” or “MIR”;
- in cash at the sales offices of Airport Tolmachevo JSC.
Payment must be made before the time specified in the order sent to your e-mail address, otherwise the order will be automatically canceled by the airline.
Please note that some banks set Limits on card account transactions (limitation on the amount for which certain types of transactions can be carried out during a certain time).If it is necessary to issue tickets for several people at the same time, if there is a Bank Limit, it is better to create two orders and pay for them with different bank cards.
Unfortunately, online ticketing (on websites) is not available for special categories of passengers:
When booking air tickets for the specified categories of passengers, prior agreement with the airline is required. The air ticket is issued only after obtaining the consent of the carrier (airline).
For correct issuance of air tickets in such a case, we suggest contacting one of the air ticket offices of JSC Tolmachevo Airport.
The insurance policy is issued immediately after the ticket is issued and, together with the itinerary, the receipt is sent to the passenger’s e-mail.
If you did not receive an insurance policy or accidentally deleted it from your mail
You need to write a letter in any form to the email address pass @ alfastrah.ru with a request to duplicate the document to your mail.
Upon receipt of your request for a duplicate of the policy, the answer will be sent within 24 hours from the moment of contact, with the exception of applications received from 18.00 on Friday and weekends – such requests are processed first of all on Monday.
Flight date change
In case of a voluntary or forced change in the dates of carriage and / or flights specified in this policy and in the electronic ticket of the Insured (if the order number (PNR) and / or air ticket remain unchanged), this policy cannot be reissued and continues to apply to changed dates of transportation and / or flights.
Cancellation of insurance policy
If you want to cancel only the AlfaStrakhovania policy without refunding your ticket, you need to send a cancellation request to [email protected]
The insurance premium upon termination of the insurance contract is refunded in the same way as the payment for the air ticket and insurance premium was made earlier.
Attention! After the start of any of the transportation specified in the insurance contract (policy), the insurance premium is non-refundable.
Refund of the policy in case of cancellation of the ticket
In this case, additional documents are not drawn up by the parties. The basis for the return of the insurance premium is the fact of termination of the carriage contract. The insurance contract is automatically terminated before the expiration of the period for which it was concluded, due to the fact that after its entry into force the possibility of the occurrence of an insured event disappeared, and the existence of the insured risk ceased due to circumstances other than the insured event.