What is Under Armour’s return policy. How can you contact Under Armour customer service. What are the exceptions to Under Armour’s warranty. How long does it take to process a return at Under Armour. What technologies does Under Armour use in their products.
Understanding Under Armour’s Return Policy
Under Armour offers a generous return policy for its customers. Items purchased from Under Armour.com, the UA app, or UA Brand House and Factory House store locations can be returned or exchanged for free within 60 days of purchase. To be eligible for a return, items must be in their original condition and accompanied by the original Under Armour proof of purchase.
How does the return process work? To initiate a return, customers can visit the Under Armour website and request a return label. Once the item is received at the returns facility, it typically takes 10-14 business days to process the return. After processing, customers will receive an email confirmation of their refund. The refund may take an additional 3-5 business days to post, depending on the customer’s financial institution.
Exceptions to the Standard Return Policy
- UA Gift Cards and eGift Cards: These cannot be returned or canceled after purchase.
- Items purchased from other retailers: These should be returned to the original retailer, not to Under Armour directly.
- Returns after 60 days or without proof of purchase: These are reviewed on a case-by-case basis.
Exchanging Under Armour Products
Under Armour offers size and color exchanges through UA.com within 60 days of purchase. To request an exchange, customers can visit ua.com/returnlabel, print a free return label, and send back the item they wish to exchange.
Are there any limitations on exchanges? Yes, exchanges are not available for purchases made with gift cards, ApplePay, or Klarna. Additionally, gifts and retail purchases must be processed as returns rather than exchanges.
Dealing with Quality and Performance Issues
Under Armour is committed to customer satisfaction and stands behind the quality of its products. If a customer receives an incorrect or damaged item, or experiences issues with the quality or performance of their gear, Under Armour pledges to “make it right.”
How can customers report quality issues? For assistance with quality or performance concerns, customers are encouraged to contact Under Armour’s Customer Service team at 1-888-727-6687.
Contacting Under Armour Customer Service
Under Armour provides multiple channels for customers to reach out with queries, complaints, or feedback.
Contact Information
- Phone: 1-888-727-6687 (US)
- Email: [email protected]
- UK Email: [email protected]
For international customers, Under Armour provides dedicated customer service lines in several countries, including Australia, Canada, China, France, Germany, Singapore, Malaysia, and the UK.
Under Armour’s Global Presence
Founded in 1996 by Kevin Plank, Under Armour has grown into a global sports apparel and goods retailer. Headquartered in Baltimore, Maryland, the company has expanded its presence worldwide with corporate offices in major cities across the Americas, Europe, and Asia.
How extensive is Under Armour’s international reach? The company has established a significant global footprint with offices in New York City, Austin, Houston, Toronto, Panama City, Sao Paulo, Mexico City, Shanghai, Guangzhou, Hong Kong, Jakarta, Tokyo, and Sydney.
Innovative Fabric Technologies by Under Armour
Under Armour’s success can be attributed in part to its innovative fabric technologies that enhance performance and comfort for athletes and active individuals.
Key Technologies
- Coldblack: Reflects heat and IR rays to keep fabrics cool
- Coolswitch: Pulls heat away from the skin
- Iso-Chill: Dissipates heat
- Heatgear: Wicks sweat and regulates body temperature
- Armour Fleece: Provides warmth without weight
- ColdGear Infrared: Retains body heat
- PrimaLoft: Offers superior insulation
- UA Base: Provides a second-skin fit
- UA Storm: Repels water while remaining breathable
- Gore-Tex: Offers waterproof, windproof, and breathable protection
How do these technologies benefit athletes? By incorporating these advanced fabric technologies into their products, Under Armour ensures that athletes can perform at their best in various weather conditions and activities, whether it’s staying cool in hot weather or warm in cold conditions.
Shopping for Under Armour Products
Under Armour offers multiple ways for customers to purchase their products, catering to different shopping preferences.
Retail Stores
Customers can visit Under Armour’s brick-and-mortar stores to shop in person. To find the nearest store, customers can use the store locator tool on the Under Armour website.
Online Shopping
The official Under Armour website offers a comprehensive online shopping experience. Customers can browse products by categories, including:
- Shoes
- Shirts and T-shirts
- Jackets
- Trousers and pants
- Shorts
- Hats
- Belts
- Sunglasses
- Fitness devices
What information is provided for each product? Each product listing includes details about materials used, available sizes and colors, pricing, and product highlights. Additionally, customer reviews are available to help shoppers make informed decisions.
Under Armour’s Financial Performance
Under Armour has established itself as a major player in the sports apparel and goods industry. In 2014, the company was ranked among the top five most valuable sports business brands, highlighting its rapid growth and market influence.
How has Under Armour’s financial performance evolved? By 2015, Under Armour reported an operating income of $3.96 billion, demonstrating its strong market position and financial health. This growth can be attributed to the company’s innovative product lines, effective marketing strategies, and expanding global presence.
Under Armour’s success story serves as an inspiration for entrepreneurs and showcases the potential for growth in the highly competitive sports apparel industry. The company’s journey from a startup founded in 1996 to a global brand with billions in revenue exemplifies the impact of innovative product development and strategic expansion.
The Evolution of Under Armour’s Product Lines
Under Armour’s product portfolio has expanded significantly since its inception, catering to a wide range of athletic needs and preferences.
Signature Product Lines
- HeatGear: Designed for hot weather, this line keeps athletes cool and dry.
- ColdGear: Engineered to keep athletes warm in cold conditions without adding bulk.
- AllSeasonGear: Versatile products suitable for various weather conditions.
How do these product lines cater to different needs? By offering specialized gear for various weather conditions and activities, Under Armour ensures that athletes can perform at their best year-round. This diverse product range has been instrumental in building brand loyalty and expanding the company’s customer base.
Expanding Beyond Apparel
While Under Armour initially focused on performance apparel, the company has successfully diversified its product offerings. Today, Under Armour’s catalog includes:
- Footwear for various sports and activities
- Accessories such as bags, gloves, and headwear
- Digital fitness products and connected fitness platforms
This expansion into different product categories has allowed Under Armour to become a one-stop-shop for athletes and fitness enthusiasts, strengthening its position in the market.
Under Armour’s Commitment to Innovation
Innovation has been at the core of Under Armour’s success since its founding. The company continually invests in research and development to create products that push the boundaries of performance wear.
Research and Development
Under Armour maintains state-of-the-art research facilities where teams of scientists, engineers, and designers work collaboratively to develop new materials and technologies. This commitment to innovation ensures that Under Armour stays at the forefront of the sports apparel industry.
How does Under Armour’s innovation process work? The company often partners with elite athletes to test and refine its products, ensuring that they meet the highest standards of performance and comfort. This feedback loop between athletes and designers helps Under Armour continuously improve its offerings.
Sustainability Initiatives
In recent years, Under Armour has also focused on developing more sustainable products and manufacturing processes. This includes:
- Using recycled materials in product manufacturing
- Developing more energy-efficient production techniques
- Creating products with longer lifespans to reduce waste
These sustainability efforts not only help reduce the company’s environmental impact but also appeal to environmentally conscious consumers.
Under Armour’s Marketing and Branding Strategies
Under Armour’s rise to prominence in the sports apparel industry can be attributed in part to its effective marketing and branding strategies.
Celebrity Endorsements and Partnerships
Under Armour has strategically partnered with high-profile athletes across various sports to enhance its brand visibility and credibility. Some notable partnerships include:
- Stephen Curry (Basketball)
- Tom Brady (American Football)
- Jordan Spieth (Golf)
- Misty Copeland (Ballet)
How do these partnerships benefit Under Armour? By aligning with top athletes, Under Armour not only gains valuable exposure but also benefits from the athletes’ insights in product development. This strategy has helped the brand compete with more established competitors in the sports apparel market.
Digital Marketing and Social Media
Under Armour has embraced digital marketing channels to connect with its target audience. The company maintains an active presence on social media platforms, engaging with customers and sharing inspiring content related to fitness and athletics.
What role does digital marketing play in Under Armour’s strategy? Through targeted digital campaigns and influencer partnerships, Under Armour has been able to build a strong online community of brand enthusiasts. This digital-first approach has been particularly effective in reaching younger, tech-savvy consumers.
Under Armour’s Global Expansion Strategy
As Under Armour has grown, the company has pursued an aggressive global expansion strategy to tap into international markets.
Key International Markets
While the United States remains Under Armour’s primary market, the company has made significant inroads in several key international regions:
- Europe
- Asia-Pacific
- Latin America
How does Under Armour approach international expansion? The company often enters new markets through strategic partnerships with local retailers and distributors. This approach allows Under Armour to leverage local expertise while maintaining control over its brand identity.
Adapting to Local Markets
Under Armour recognizes the importance of tailoring its products and marketing strategies to suit local preferences and cultural nuances. This localization effort includes:
- Developing region-specific product lines
- Partnering with local athletes and influencers
- Adapting marketing messages to resonate with local audiences
By balancing global brand consistency with local relevance, Under Armour has been able to successfully establish itself in diverse markets around the world.
The Future of Under Armour
As Under Armour continues to evolve and grow, the company faces both opportunities and challenges in the competitive sports apparel market.
Emerging Technologies
Under Armour is investing in emerging technologies to enhance its product offerings and customer experience. Some areas of focus include:
- Wearable technology integration
- 3D printing for customized products
- Augmented reality for virtual try-ons
How might these technologies shape Under Armour’s future? By embracing cutting-edge technologies, Under Armour aims to create more personalized and innovative products that cater to the evolving needs of athletes and fitness enthusiasts.
Market Challenges and Opportunities
As the sports apparel industry becomes increasingly competitive, Under Armour must navigate several challenges:
- Intensifying competition from established and emerging brands
- Changing consumer preferences and shopping habits
- The need for greater sustainability in product development and manufacturing
Despite these challenges, Under Armour’s strong brand identity, commitment to innovation, and global expansion efforts position the company well for future growth. By continuing to focus on product innovation, enhancing its digital presence, and expanding its international footprint, Under Armour aims to solidify its position as a leading global sports brand.
In conclusion, Under Armour’s journey from a startup to a global sports apparel powerhouse is a testament to the company’s innovative spirit, strategic vision, and commitment to athlete performance. As the company continues to evolve and adapt to changing market dynamics, it remains focused on its core mission of empowering athletes worldwide through cutting-edge products and technologies.
Under Armour Customer Service
Returns and exchanges for items purchased from Under Armour.com, UA app, or UA Brand House and Factory House store locations are FREE within 60 days with proof of purchase. Items must be in their original condition and accompanied by the original Under Armour proof of purchase.
How Do I Make A Return?
Some products have a separate return policy:
- UA Gift Cards & eGift Cards
No returns or cancellations after purchase.
Timeframe
It takes 10-14 business days to process all returns. Please note, it may take 3-10 business days for your return to arrive at our returns facility before it can be processed. Upon processing your return, you will receive an email confirming we have issued your refund. It can take an additional 3-5 business days for your refund to post depending on your financial institution.
Return Policy Exceptions
After 60 days or without Under Armour proof of purchase, we review each request on a case-by-case basis. We remain committed to empowering athletes everywhere and we always want to play fair. So our official policy is that we’ll make it right as long as your request is reasonable.
If we accept your return, you can ship it back to us with your original UA proof of purchase for a refund. Without the original UA proof of purchase, the value of your return will be based on the last known selling price of the item and your refund will be issued as a UA eGift Card. If there appears to be fraud or abuse of policy, we may choose to decline your return.
Exchanges
We’re happy to offer size/color exchanges through UA.com within 60 days of your purchase. And we’ve made it easy. If you’d like to swap an item for another size or color, simply go to ua.com/returnlabel to request the exchange, print your free return label, and send back the item you want to exchange.
NOTE: We’re not able to offer exchanges for purchases made with, gift cards, ApplePay, or Klarna. Gifts and retail purchases will need to be processed as a return rather than an exchange.
Returns From Other Retailers
The best way to handle a return for purchases made through any of our partner retailers is to take your gear back to the original retailer. Our Customer Service team is only able to accept returns for items purchased from UnderArmour.com, UA app, or UA Brand House and Factory House store locations.
Quality & Performance
In the rare case that your gear is incorrect or damaged in transit, or that you experience issues with quality or performance of your gear, we’ll make it right. Please contact our Customer Service team at 1-888-727-6687 for assistance.
Contact of Under Armour customer service (phone, email)
Contact Under Armour: Find below customer service details of Under Armour, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the Under Armour customer service below for queries, complaints or feedback.
Head Office
Under Armour, Inc
1020 Hull Street
Baltimore, MD 21230-2080
United States
Customer Service
Phone: 1-888-7-ARMOUR
Phone: 1-888-727-6687
Email: [email protected]
Email: [email protected] (UK)
International Contacts
Australia: 1800 863 372
Canada: 1-888-666-1182
China: 400-021-8989
France: 00800-82766871
Germany: 00800-82766871
Singapore: 1800-8276687
Malaysia: 1800-806764
UK: 00800-82766871
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About Under Armour
Under Armour is an American apparel and sports goods retailer founded by Kevin Plank in the year 1996. Headquartered in Baltimore, Maryland, Urban Armour also has corporate offices in New York City, Austin, Houston, Toronto, Panama City, Sao Paulo, Mexico City, Shanghai, Guangzhou, Hong Kong, Jakarta, Tokyo and Sydney. Ranked among the top five most valuable sports business brands in 2014, the company’s famous gearlines include HeatGear, ColdGear and AllSeasonGear. In 2015, the company had operating income of $3.96 billion.
Under Armour’s fabric technologies keep their products top-notch and help beat the competition. For instance Coldblack reflects heat and IR rays so fabrics don’t heat up; the Coolswitch pulls heat away from your skin; the Iso-Chill dissipates heat; and Heatgear sucks sweat and regulates body temperature. Other technologies include Armour Fleece, ColdGear Infrared, PrimaLoft, UA Base, UA Storm and Gore-Tex.
Under Armour products can be purchased from brick and mortar stores or online on its official website. To locate a store nearest to your address click here. On the website, you can shop by categories that include shoes, shirts, t-shirts, jackets, trousers, pants, shorts, hats, belts, sunglasses, fitness devices, among others. On each product listing, you have details of material used, sizes, colors, price and product highlights. There are also reviews from users to help with your decisions. If you are not sure about the sizes, there is a Size Charts section on the website that will help you with your choice.
Payment for online purchases can be made using Visa, MasterCard, American Express or JCB cards. After product confirmation, you can track same online. Under Armour offers free shipping on all orders over a certain value. You can also use FedEx services to expedite your order by 2 day or 1 day. All products ship from Baltimore. Customers enjoy 60 day return policy. For more information or queries on payment, refund, cancellation, shipping, warranty, or others, reach the Under Armour customer service.
Kevin Durant offered massive deal by Under Armour; Nike has right to match
Kevin Durant’s representation Roc Nation Sports informed Nike on Wednesday that he has a deal on the table with Under Armour worth between $265 million and $285 million over 10 years, sources told ESPN.com.
The deal includes Under Armour stock and other incentives, such a community center built in his mother’s name, whose exact worth will not be known for some time.
Nike, which saw its signature business related to the Oklahoma City Thunder forward grow to roughly $175 million at retail last season, will have the right to match, which is a condition of Durant’s current contract with the brand. Durant can still choose Nike if it doesn’t match but can’t legally choose Under Armour if Nike does.
Kevin Durant can’t legally choose Under Armour if Nike decides to match UA’s 10-year deal worth between $265 million and $285 million for the star forward. Ethan Miller/Getty Images
Nike’s last offer, sources said, would have given Durant a base and a minimum royalty guarantee that would equal no less than $20 million a year.
If Under Armour wins the services of Durant, it would be the largest sponsorship deal the company has ever committed to. The average of $26.5 million to $28.5 million means that Under Armour would be devoting nearly 10 percent of its current annual marketing budget on him. Although Under Armour has given investors guidance that it might hit $3 billion in revenues this year, only about 1 percent of that is from basketball shoes.
Because Under Armour has such a small basketball business, the company has to guarantee Durant his money up front, instead of the typical shoe deals that offer a minimum guarantee plus up to 5 percent royalty on the wholesale revenues. Michael Jordan, for example, made more than $100 million last year from Nike largely from royalties on sales of his Jordan brand.
Durant’s potential move to Under Armour, despite the lure of more guaranteed money, is surprising if only for the fact that he was one of the most loyal Nike athletes.
In 2007, before he played in his first NBA game, Durant wanted to sign with Nike badly enough that the $60 million contract he signed with the Swoosh was more than $20 million less than what Adidas had offered.
But sources say his move to Jay Z’s Roc Nation last summer started to turn the tables. His new agents were interested in a stronger negotiation including both Under Armour and Adidas, which dropped out last week.
Durant’s shoe deal free agency to Under Armour turned out to be a bigger deal because of the interest expressed by the company’s founder and CEO Kevin Plank. Sources say Plank felt Durant could accomplish two major goals: growing its small shoe business and improving its international presence that has been lagging behind its North American sales growth.
Making things more appealing was the fact that Under Armour is a Baltimore-based company.
Durant grew up in Seat Pleasant, Maryland, 36 miles southwest of Under Armour’s headquarters, and the company has a record of spending marketing dollars in the community.
The company sponsors the Baltimore Marathon, put its name on the Baltimore Ravens’ practice facility and training center, backed native and Olympic great Michael Phelps and recently added nearby Navy and VMI to its stable of schools, which includes Plank’s alma mater Maryland, for which it makes shoes and uniforms.
As LeBron James returned to his native Ohio to play with the Cleveland Cavaliers, there’s talk of Durant perhaps returning to his native Maryland to play for the Washington Wizards when his contract with the Thunder expires after the 2015-16 season.
Should Nike pass and Under Armour win the battle for Durant, one has to wonder how much of a role Under Armour will play in Durant’s decision where to play next. After all, in money alone, Durant would be more an employee of Under Armour than he is of the Thunder.
Durant is due $41.2 million over his next two seasons with the team; his Under Armour deal would pay him at least $10 million more over that period.
On Aug. 13, Durant went to Under Armour’s headquarters and was said to be blown away by its pitch. Scheduled to be there only a couple hours, Durant stayed the day and worked out in its shoes.
The pitch, at the time, didn’t include talk of specific numbers, sources said, but it impressed Durant with attention to detail about his life, the hometown flair and the return on investment of its stock, which makes up part of his compensation.
During the presentation, Under Armour executives showed the $4.5 million worth of stock it gave NFL owners in 2006 (as part of its deal with the league) and what it was worth today — north of $100 million.
Under Armour shares are up 96 percent over the past year, compared to those of Nike, which are up only 21.5 percent. Among public athletic shoe brands, no company has performed better than UA over that time period. The Durant deal is so big that if it is consummated, one has to wonder if it will have material impact — for better or worse — on shares of the company’s stock.
When Durant dropped off the national team earlier this month, speculation was that some of it had to do with developments in Under Armour negotiations. Team USA is heavily sponsored by Nike. Durant said he just needed the rest after a long season.
As Durant has flourished in the NBA, so, too, did his line of “KD” Nike products, which grew from shoes to socks to backpacks. With James and Kobe Bryant, Durant became a force behind the company’s and the category’s resurgence in basketball.
But these negotiations have caused some tension between Durant’s interests and Nike. On Thursday, Roc Nation is putting on a basketball game at Barclays Center in Brooklyn, New York, with the charities of clients CC Sabathia of the New York Yankees and Robinson Cano of the Seattle Mariners. Even though both are sponsored by Nike and Durant is an honorary captain, sources say Under Armour is providing product for the game.
If Nike passes on matching, Durant would be the second high-profile endorser Nike has lost to UA in the past two years. Last year, UA outbid Nike for the endorsement services of Golden State Warriors guard Stephen Curry, who will get his own signature shoe with the company for the first time in February.
If Durant’s relationship with Nike ends, it will be interesting to see how it liquidates his latest shoe, the KD7. Colorways are planned and have been sold through to retailers through the end of the year, and sources say Nike has the contractual right to liquidate its current line.
How it even has gotten to this point for Nike is a mystery. The company usually likes locking up its top talent and teams before those players can even go elsewhere. While its deal with Manchester United also came down to a situation where it declined the match Adidas’ bid, it’s more the norm that Nike renews before the competition can get a crack. Six years into James’ seven-year, $87 million contract, Nike and James agreed to terms on the next deal.
But once Durant hired Roc Nation Sports last year, negotiations became more intricate. The upstart agency was under pressure to deliver the biggest money deals to Durant, and while he re-signed with partners like Sprint and BBVA Compass, he was willing to ditch Gatorade last summer. Durant recently signed with Talking Rain, which is behind the Sparkling Ice brand, a deal that not will only give him more money but that he says is more authentic to what he likes to drink.
Moving to Under Armour likely would mean Durant would have to adopt a new logo. Nike had used “KD” as early as 2008 but was actually granted the trademark for it in January. Durant doesn’t own any trademarks, though in February he did file an application with the U.S. Patent & Trademark Office to trademark “Sniper Jones,” his rap name, on such items as fragrances, shoes and apparel.
Under Armour also has the largest shoe and apparel deal in college sports as it enters a 10-year deal with Notre Dame worth $90 million. The company debuted its new jerseys for the Fighting Irish on Tuesday.
Under Armour’s shoes aren’t cool right now
Under Armour’s third-quarter sales might have topped expectations, but one glaring shortcoming in Monday’s release was the company’s shoe sales.
Under Armour said footwear revenue tumbled 12% to $250.6 million from $284.9 million a year ago.
During a post-earnings conference call with analysts, the company admitted those results were “lower than planned.” It said it still expects its footwear business will be up for the year. It said third-quarter shoe sales were hit, in part, because of fewer purchases through off-price channels, from which it has been actively trying to pull some products.
“I think this is part of the process we have had in the go-to-market [strategy] of truly setting up this funnel of technology and innovation…” CEO Kevin Plank said about Under Armour’s footwear business. He called out its Curry and Rock products and its HOVR cushioning technology as bright spots. “Building product for [athletes] that will help them train, compete, and recover in is going to really be our difference, I think.”
Still, the majority of shoppers appear to be voting differently with their wallets, as they’re searching for shoes. And it shows.
Fashion-forward shoe brands like Fila, Puma, Athletic Propulsion Labs and Vans have been surging in popularity. Adidas and Nike have teamed up with the likes of singers Kanye West and Beyonce, and designer Virgil Abloh, to make more stylish sneakers, not necessarily meant to be worn during sports.
Instead, Under Armour has maintained its focus on “performance.” And it’s hurting the brand.
“For the last four years, every performance footwear category has been trending negatively … running, basketball, training,” NPD Group analyst Matt Powell said. “We are very much in an athleisure cycle today. Wearing athletic-inspired products but not intending to use them for sport.”
It doesn’t look like that’s changing anytime soon, either, Powell said. “There is no indication in the near term that performance is coming back into fashion.”
Plank on Monday’s call spoke to what it was like to “adjust” from an apparel company to a business that also sells shoes. When Under Armour started in 1996, it was only selling sweat-wicking shirts. “The investment we have made [in footwear] is extraordinary, and we’re now set to run,” he said. “Frankly, [it has] taken us 15 years to get to this point.”
Plank said to expect more innovation in the category moving forward. Time will tell if Under Armour can make its shoes cool again.
Under Armour shares fell more than 18% Monday, after the company confirmed Sunday it’s facing a federal probe of its accounting practices. The stock, which once hovered near $50, closed the day at $17.14. Nike’s stock ended the day up a little less than 1%. Lululemon shares fell 2%.
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Cost for co-owner customers only applies for non-business travel. Accommodation payment must be made in cash or by individual payment card.
S-Card
If you are a member of the loyalty program for loyal customers, choose “S-Card”.When you press the “Book a room” button, the S-Card client authorization window will open. Authorization is performed using the login and password of the “My S-card” service. Bonus placement may also be available to you. Bonus accommodation can only be issued if, at the time of booking, you have the minimum S-Points required for the reservation in your account.
Booking codes
Company and travel agency code
Enter the code in the field if your company or travel agency has a code for online booking.When booking with a company code, cash or credit card is accepted for payment.
Reservation code
Enter the reservation code in the field, if it is specified in the online booking offer. The booking code must be entered as indicated in the offer.
Book a room
After pressing the “Book a room” button, the system will check the availability of rooms for the period you specified and the number of people in the city or hotel you have chosen.If you search by city name, the system will display all hotels in the city that have free rooms, as well as the initial cost for the period you specified.
If the hotel has options that match the search conditions you specified, then an available starting price will appear. The system can offer several price products for the requested period. You can limit the number of numbers displayed on the screen by selecting the number options in the Show Numbers Included menu located at the top of the page.A more detailed description of the room types can be seen by selecting the room type.
You can always choose in the system the most favorable price corresponding to the purpose of your trip.
Make your stay even more enjoyable. You can choose for your reservation paid additional services offered by the hotel. When booking for the current day, ordering additional services online is not available. In this case, you should inquire about additional services directly at the hotel.
You can also express your wishes regarding the number. Please note that the hotel takes into account the wishes of the hotel depending on the situation with the booking. Some wishes may not be realized in all types of rooms.
Continue and go to personal data
Having chosen the desired cost and type of room, proceed to the next stage of booking by pressing the button “Continue and go to personal data”.
Carefully fill in the information about the client in the “Personal data” section:
– Name
– Surname
– Address
– Index
– Locality
– Country of residence
– Phone (phone number with all codes)
– Email and (optional) Email # 2
The booking system will automatically send an email confirmation of the reservation, change or cancellation to the address specified in this field.Only one e-mail address must be entered in the field, without extra characters and spaces. Only the booking confirmation is sent to the address indicated in the “E-mail address No. 2” field; information about the change or cancellation of the reservation will not be sent to it.
The contact information of the authorized user is automatically entered in the booking form in accordance with the data you specified. Check the information and add any missing information to your reservation. If the data is incorrect, you can edit it in the “Personal data” section after booking or contact the customer service center, co-owners of the S-group by phone.010 76 5858 Mon-Fri 8-20 hours (0.084 € / min.) Or S-Card customer service, tel. 010 76 82 777 (8.35 cents / link + 12.09 cents / min.).
I will arrive before 6 pm
On the day of arrival, the room remains booked until 6 pm, unless a later arrival has been confirmed separately. After that, the hotel has the right to sell the room to another client. If you are unable to arrive at the hotel, you must in any case cancel your booking on our website, even if arrival after 6 pm has not been confirmed.(The room is provided to the client on the day of arrival from 3 pm or 4 pm. Check-out must be done before 12 noon.)
I confirm my arrival at the hotel after 6 pm with a credit card
Confirm late arrival with credit card details. Select your card type in the booking block, enter your credit card number, expiration date and cardholder’s name. Confirmed room reservations are retained after 6 pm.If the confirmed reservation remains unused and has not been canceled in accordance with the cancellation conditions, the cost of one night of accommodation will be deducted for the unused room.
The details of the card used for confirmation are automatically verified when the booking is confirmed. If you are using a Visa Electron or debit card, your account will display a guarantee of one (1) Euro upon confirmation. This guarantee of funds will not be deducted from the account, it will automatically disappear no later than three weeks later.
I pay for the reservation with simultaneous confirmation of arrival
Room reservation can be paid upon confirmation. The booked room after payment is retained for you and after 6 pm, until the next morning. Payment can be made in advance during the booking process. Payment is accepted via internet bank and all major credit cards. Payment methods in Russia and Estonia may differ. You will see the available payment options when booking.
Some price categories require prepayment at the stage of booking.Refunds of payments made may be limited for some price categories. The terms and conditions can be found when booking in the section “Content and conditions for the provision of cost”.
Bonuses can be earned for reservations paid at cost to co-owner customers. Bonuses cannot be received retroactively or when paying with a firm’s credit card. Bonuses, discounts for payment methods, dividends and S-points are not accrued for alcoholic beverages (Alcoholic Beverages Law AL 51.2 §).
A paid reservation cannot be changed or canceled through the web service. Please contact the hotel if necessary.
I have read and agree to the booking conditions and pricing
Reservations can be confirmed after reading and confirming the booking conditions.
Continue confirmation
After pressing the “Continue confirmation” button, the booking conditions will appear for review. You can correct your reservation data by going to the appropriate section using the top menu.You can also return to the previous page by pressing the “Back” key. After checking the information, press the button “Confirm booking” at the bottom of the page.
Save your booking number, you will need it upon arrival at the hotel. The booking number will also be required in order to change or cancel your booking. Please note that you can only change or cancel your reservation on the sokokoshotels.fi website, in our sales department or in the hotel. If you have lost your booking number, please contact Sokos Hotels Sales.
Online Check-In
S-Card holders can electronically check in on their booking on the day of arrival. Log in to the “My S-Card” Internet service using your S-Card username and password, and you will see your reservation for the current date in the “My Booking” section. There will be a Tee Check-in button inside the reservation. Provide the hotel with your estimated time of arrival and contact information (phone or email address) to receive a message about the availability of the room.If you wish, during check-in, you can also pay for the reservation in advance via the Internet service. Collect your key at the front desk. Online check-in applies to S-Card bookings made through the S-Group’s own channels (online service, sales or hotel reception).
Online Check-Out
S-Card holders can electronically check-out on the day of check-out on their booking, regardless of the booking and check-in channel.Log in to the “My S-Card” Internet service using your S-Card username and password, and you will see reservations for the current date in the “My Booking” section. Select the “Tee check-out” button and proceed to paying bills for the room. If necessary, you can credit the minibar products you have used yourself. Pay the bill and give your estimated time of departure. Payment is accepted via internet bank and all major credit cards. Payment receipt will be sent to your email address at the time of your check-out.
SOKOS HOTELS EDIT AND CANCELLATION INSTRUCTIONS
My Booking
After the client has authorized, their bookings are displayed in the menu item “My Booking” in the upper right corner of the screen.
If you have not been authorized, enter the booking number and the last name indicated during booking in the “Find booking” field. If more than one room has been booked, please use the last name of the booking person from the first room. When searching for a reservation, please indicate your surname and first name in the same order in which they were indicated at the stage of booking.Then click “Find”.
Information about your reservation will appear on the screen. You can change the following booking parameters: cost, date, number of people, personal data, room type, additional services, wishes, as well as the reservation guarantee and payment. For other changes, you will need to make a new reservation with the cancellation of the previous one via the Internet. Changes to accommodation information may result in a change in the cost of accommodation. The system will send confirmation of the change to the reservation by e-mail.The booking number will remain the same after making changes.
Voucher and Trip Report
The voucher contains all the details of the reservation. Information can be printed.
Pay for the reservation
You can pay for the reservation using the internet bank or payment card.
Cancel the entire booking
Select “Cancel the entire booking” if you want to cancel the booking. If several rooms have been booked, then if the first one (Number 1) is canceled, all the others will be canceled.If you want to cancel only part of the booked rooms, then for this you need to use the section “Edit reservation information”. The system will send confirmation of the cancellation by email. By pressing the “Back” button, you can return to the information about the reservation. If you are unable to arrive at the hotel, you should in any case cancel your booking on our website.
Edit personal information
By choosing “Edit personal information” you can change the address of the booking person.
Confirm your booking using your bank card
You can keep your room after 6 pm on the day of arrival by confirming your booking with a credit card.
Edit date
If necessary, you can change the date of booking. Please note that changing the date may affect the cost and availability of the room.
Edit additional services
You can order new or cancel additional services.You can add wishes for your booking.
Edit the number of people
You can increase or decrease the number of people in the reservation. Please note that changes in the number of people will affect the cost and availability of the room.
Edit number
If you wish, you can change the type of the booked room. Please note that changing the type may affect the cost and availability of the room.
Non-guaranteed reservation
Guaranteed Reservation – Refundable Rate
Guaranteed Reservation – Non-Refundable Rate
Please note
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90,000 Yamal student detachments tried on the Russian Guard armor
Employees of the non-departmental security department for the city of Gubkinsky (Yamalo-Nenets Autonomous Okrug), headed by the interim chief of the unit, Major Andrei Sergeev, met with the guys from the local student labor brigade to tell them about their service in the Russian Guard and introduce them to the special equipment necessary in the fight against crime.
Young men and women tried on bulletproof vests and protective helmets with interest, asked how they help to protect themselves from bullets, and also asked questions about the conditions of admission to service in the Russian Guard.
“During school years, representatives of various law enforcement agencies often came to us – police officers, the Ministry of Emergency Situations, military personnel of the Ministry of Defense. Today I learned a lot about the Russian Guard, and this information interested me. I had heard about this structure before, but did not fully understand what it was doing.Now everything is clear and understandable for me ”, – shared his impressions of the meeting from student brigade Gleb Novosyolov.
“Today the guys learned what the Russian Guard is, when and why this department was created. Thanks to the open format of communication with young people, we managed to establish contact, exchange views on the problem of promoting a healthy lifestyle and the formation of persistent rejection of various forms of illegal acts, the responsibility for which is provided for by both administrative and criminal legislation.We plan to make such a format of communication with the student audience permanent and we hope that for many it will serve as a motivation in choosing a further professional path, ”commented the event of the head of the Gubkin department of non-departmental security.
Private security
9543
Press Service of the Ural District of the National Guard of the Russian Federation
Booking rules / Booking of apartments and hotels in St. Petersburg
On this page you will find detailed information on how to correctly book online through our website and upon request (via e-mail, by phone, skype or ICQ), what methods of payment exist and the rules for staying in our apartments and hotels.
Rules for booking apartments / rooms:
Rules for online booking from the website
Rules for booking by request / phone / e-mail
Cancellation rules
Tariffs
9030 payment
Reservation of our room stock automatically means your agreement with all of the above points, which means that you accept the terms of the company for booking, cancellation of the reservation and the rules for making payment.
If you do not agree with any of the above conditions, please contact our managers for clarification.
Online Booking Rules
When booking online, as a rule, you are offered a choice of two types of rates – refundable and non-refundable, as well as special rates, such as the price when booking on the same day, the price for a long stay, the price taking into account discounts “4 nights for the price of 3”, etc. Depending on the type of fare, payment / prepayment terms, cancellation rules, booking changes and penalties are different.All these conditions are spelled out in the note to the fare – it is important to carefully study them before booking.
How to book online?
You can book rooms online directly from our website: fill out the online booking form, indicating the required dates of stay, and you will receive a list of available apartments for booking and rates.
Online reservations must be guaranteed by credit card or any other method suggested by the system. Choose from the offered reservation guarantee options the most convenient for you, fill out the online booking form, indicating your personal and contact information.If you provide incomplete or inaccurate information on-line, the booking may be canceled.
Before making a reservation, please read the rate and cancellation rules carefully.
After filling out all the forms, you will receive a booking confirmation to your e-mail, as well as after some time a letter from the booking department with information on additional services (excursions, transfers).
When booking or at least one day before arrival, please let us know the time of your check-in at the hotel / apartment.
If in case of force majeure or for any reason the booked room / apartment is not available, we reserve the right to provide you with alternative accommodation. We will move you either to an equivalent room (of the same level and in the same price range), or to a room of a higher and / or higher level (and no additional money is taken from guests.)
Pay attention
Reservation of our room stock automatically means your agreement with all of the above points, which means that you accept the terms of the company for booking, cancellation of the reservation and the rules for making payment.
Reservation on request
When reserving upon request, as a rule, you are offered a choice of several types of rates: standard refundable and non-refundable, as well as special rates, such as the price when booking the same day, the price for a long stay, the price including discount “4 nights for the price of 3”, etc. Depending on the type of fare, payment / prepayment terms, cancellation rules, booking changes and penalties are different. All these conditions are spelled out in the note to the fare – it is important to carefully study them before booking.
Booking rules upon request
To book an apartment / room, you can send an application from the website, write us an e-mail, call the indicated phones, contact our managers via Skype, What’sApp, Telegram, Viber, ICQ. The managers will answer all your questions, confirm the availability of rooms / apartments for the dates you need, clarify the details of booking / arrival, make a preliminary reservation.
Depending on the dates of booking and accommodation, the manager will determine the need for a guaranteed booking, i.e.e. prepayment / guarantee by credit card.
If a reservation guarantee is not required, then you come to us and pay for everything on the spot. If you need to guarantee your arrival, then you need to make a deposit in any of the listed ways (usually the amount for the first day of stay) or provide your credit card details by filling out a special form. Beforehand, please, carefully read the rules of cancellation of the reservation and return of the prepayment.
Please check your email – you will receive an email confirming your reservation.
When booking or at least one day before arrival, please let us know the time of your check-in at the hotel / apartment. Non-guaranteed reservations without specifying the time of arrival can be canceled by managers if the guest does not answer letters and phone calls from the booking department.
If in case of force majeure or for any reason the booked room / apartment is not available, then we reserve the right to provide you with alternative accommodation.We will move you either to an apartment / room of equal value (of the same level and in the same price range), or to an apartment / room of a higher and / or higher level (in this case, no additional money is taken from guests.)
Pay attention
Reservation of our room stock automatically means your agreement with all of the above points, which means that you accept the terms of the company for booking, cancellation of the reservation and the rules for making payment.
Cancellation policy
Cancellation / amendment of booking is accepted only in writing.
If in case of force majeure or for any reason the booked room / apartment is not available, then we reserve the right to provide you with an alternative accommodation: an equivalent apartment / room of the same level and in the same price range, or in an apartment / the room is more expensive and / or of a higher level without additional payments from the guests.
If for any reason, not the guest, but the company cancels the application, then the prepayment will be returned to you in full, regardless of the method of making the prepayment and the type of tariff.
Non-guaranteed booking
For non-guaranteed booking, you do not make a prepayment / do not provide credit card details, therefore, no penalties are imposed in case of cancellation / no-show.
When booking or at least one day before arrival, please let us know the time of your check-in at the hotel / apartment. Non-guaranteed reservations without specifying the time of arrival can be canceled by managers if the guest does not answer letters and phone calls from the booking department.
Guaranteed booking – Refundable rate
With a refundable rate, you can make any changes to the booking (transfer the dates of the booking and the names of guests) and can cancel the booking without penalties 3 days before arrival (unless otherwise agreed upon additionally).
Guarantee of booking by credit card with a refundable rate: when booking, we block the amount on your card for 1 day of stay. Cancellation of a reservation without a penalty and a refund of this amount to the card is possible 3 days before the date of arrival; in case of late cancellation / no-show, this amount will not be refunded.On the day of arrival, the block is removed, and you pay for all accommodation in full.
Guarantee of reservation in other ways with a refundable rate: in case of cancellation of a guaranteed reservation made by making a prepayment in any way other than a credit card, or in case of no-show, the prepayment made is not refundable, but the managers of the booking department will offer you to postpone the reservation to other dates in order to You have not lost this money.
Guaranteed booking – Non-refundable rate
With a non-refundable rate, you cannot make changes to the reservation (transfer of arrival dates, guest names), and if the booking is canceled, the prepayment (full cost of stay) is non-refundable.
For any method of depositing funds at a non-refundable rate, you book a room / apartment with the condition of full payment of the accommodation at the time of booking, and upon arrival you do not pay anything extra.
Please note that when making a non-refundable credit card reservation, we will immediately charge your card for the entire amount for the entire stay. If your card does not have enough funds to pay in full at the time of booking, you will not be able to book a room / apartment at this rate.
Note
Reservation of our room stock automatically means your agreement with all of the above points, which means that you accept the terms of the company for booking, cancellation of the reservation and the rules for making payment.
Tariffs
Tariffs are refundable and non-refundable. Depending on the type of fare, payment / prepayment terms, cancellation rules, booking changes and penalties are different. All these conditions are spelled out in the note to the fare – it is important to carefully study them before booking.
- Refundable rate
Refundable rate implies standard conditions for booking, cancellation and change of booking, i.e. full refund of prepayment in case of cancellation of booking 3 days before arrival (unless otherwise agreed upon additionally) and the possibility of making changes to the booking (transfer of arrival dates, names of guests, etc.).
With a refundable rate, you can book a room / apartment with the condition of full payment of accommodation upon arrival, or with partial payment at the time of booking – as a rule, you make an advance payment for 1 day of accommodation, and pay the rest upon arrival.
Refundable rates have time limits for cancellations / changes. If the booking is canceled after the date specified in the booking, no refund will be made / the corresponding amount will be debited from the bank card account.
Please note: the refundable rate also has restrictions on the method of making the prepayment. In case of cancellation of a reservation made through prepayment in any way other than a credit card, or in case of no-show, the prepayment made is not refundable under any circumstances.
- Non-refundable rate
A non-refundable rate implies stricter conditions for booking, cancellation and modification of the reservation, but the prices are lower.
In case of a non-refundable rate, you book a room / apartment with the condition of full payment of the accommodation at the time of booking, and do not pay anything extra upon arrival.
In case of cancellation of the reservation, penalties are imposed – the prepayment made (full cost of living) is non-refundable.
With a non-refundable rate, it is impossible to make changes to the reservation (transfer of arrival dates, names of guests, etc.).
Note
Reservation of our room stock automatically means your agreement with all of the above points, which means that you accept the terms of the company for booking, cancellation of the reservation and the rules for making payment.
Payment Methods
For maximum convenience of our clients, we offer a choice of different methods of payment for services:
- Bank card
Payment by credit card through the PayKeeper payment platform is the fastest and most convenient payment method! We accept Visa, MasterCard, Diners Club, American Express, MIR.To pay for our services in this way, after making a reservation, follow the link that your personal manager will send you and press the “PAY” button. After successful payment, an electronic check with information about the order and data on the payment made will be sent to the e-mail indicated in the payment form.
Security guarantees
The security of PayKeeper processing is confirmed by the PCI DSS certificate of the data security standard of the payment card industry.The reliability of the service is ensured by an intelligent system for monitoring fraudulent transactions, as well as the use of 3D Secure, a modern technology for the security of Internet payments.
All card transactions are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, special security technologies are used for online card payments; data processing is carried out on a secure high-tech processing server.
PayKeeper does not transfer your card details to the store and other third parties!
The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our web server. If your card supports 3D Secure technology, to make a payment, you will need to go through an additional user verification at the issuing bank (the bank that issued your card).To do this, you will be directed to the page of the bank that issued the card. The type of check depends on the bank. As a rule, this is an additional password that is sent by SMS, a card of variable codes, or other methods.
This method is used to make an advance payment: you or your representative in St. Petersburg can come to the office of our company and make an advance payment. In case of cash payment, all necessary accounting documents are issued
- Cashless payments for legal entities
room / apartment.All necessary accounting documents are provided upon departure or sent by mail to the customer. Please contact our managers for detailed advice on this payment method.
- Payment on receipt of Sberbank
When booking, the system will create a completed receipt form, you need to make a payment on this receipt at any branch of the bank. Please contact our managers for detailed advice on this payment method.
- Money transfers
We accept Contact, Western Union. This method is used to transfer prepayment. Indicate in the comments to the booking that you want to choose this method, and an email will be sent to you with the details of the recipient of the transfer.
Please note: when paying for accommodation or additional services directly at the hotel using a bank card, an additional 5% is charged (bank commission), which is why it is more convenient and more profitable to pay in cash upon arrival.
90,000 How to securely book a hotel on Booking
Six months ago I was traveling across the USA and booked the last hotel from a friend’s American card.
Irina Nikolaeva
travels a lot
The hotel found it suspicious that the room was booked by one person and paid for by another. To confirm that everything is in order, we had to indicate in a special form all the card data, up to the CVV code.
I was sure that only scammers were asking for CVV, so I called the hotel. The conversation with the hotel operator dragged on, she got tired of explaining and said in her hearts: “Well, in short, enter the numbers 578 in this field.” It was the CVV of a bank card, which we entered an hour ago on “Booking”.
So I learned that “Booking” transfers all the data of the bank card to the hotels. Let me tell you what else I found out about booking hotels and how I now protect my money.
The best protection for money is an additional card
In any incomprehensible situation, pay and indicate the details of the additional card.Submit it to your main account, set a limit and relax.
Set the limit as much as you are willing to spend on a hotel. When the card is not needed, set the limit of 10 R.
If fraudsters receive your card details and try to cash out, they will not be able to withdraw anything, and you will receive an SMS.
The additional card is free of charge. It is issued in the Internet bank.
The principle of “Booking”
“Booking” is an exchange. Hotels put their proposals on it, tourists choose and book.”Booking” receives a commission from the hotel to which it attracted a client.
Most of the client’s booking actions take place on the Booking website. Therefore, clients sometimes believe that they “ordered a hotel from“ Booking ””, “paid to“ Booking ””. This is not true. There are two independent entities on the “Booking” – the hotel and the client.
The hotel sets the cost and other living conditions, is responsible for the correctness and relevance of these data and receives information about the booking from “Booking”.It is the hotel, and not the “Booking”, that confirms the reservation, communicates with the client about the conditions, transfers or cancels the stay and accepts payment. “Booking” only provides a platform and tools for interaction between the hotel and the client.
Booking.com Terms & Conditions
Why does the hotel need your card
If you chose prepayment when booking, then the card details are needed for the hotel to write off the money for the stay.
How hackers steal information from hotel guests
If you do not want to pay right away, the term “booking guarantee” comes into play.The hotel promises to provide you with a room in exchange for your promise to pay for that room.
The hotel’s guarantee is backed up by its business reputation and the Booking System. Unfortunately, the client’s word of honor is not enough for a guarantee.
If the client changes his mind and forgets to inform about the cancellation of the reservation, the room will remain empty and the hotel will receive less profit. Therefore, hoteliers want to receive a financial guarantee: if the client cancels the booking later than the specified date, he will have to pay a fine.
To be able to take a fine, the hotel needs your bank card details. These data “Booking” provides the hotelier immediately at the time of booking.
Who knows your data
When you enter card details on the site, “Booking” transmits them over an encrypted protocol – if they are intercepted by an attacker, he will not be able to read them. The vulnerability occurs when your data is received by a hotel.
“Booking” has two-factor authentication for access to the hotel’s personal account: only an authorized hotel employee can see the client’s data.In theory, he should only withdraw or freeze the amount due according to the terms of the reservation and cannot use the card data for other purposes. As a result, the fate of the money on your card depends only on the decency and responsibility of this employee.
In the agreement between the hotel and Booking, the hotel undertakes to process card data in accordance with the data security standard of the payment card industry. However, the agreement does not specify any verification methods or sanctions for violation of the security standard.
If the hotel carelessly stores printed reservations, for example, leaves them at the check-in counter, then these cards may become the property of not only the hotel staff, but also other guests. If, a couple of months after the trip, someone in China buys a bike from your card, you won’t even immediately understand where the attacker got your data from.
At the moment when the hotelier saves your data to his computer or prints it out, “Booking” declines responsibility.
Official position of “Booking”
How to securely book a hotel
If you do not want to transfer card data to the hotel, you can do without it. I’ll tell you about several methods that I tried.
Self-prepayment to the hotel. On “Booking” there are ads marked “You can make a reservation without a credit card.” To find them, select the “Booking without credit card” filter from the menu on the left.
To guarantee your reservation, the hotel will offer to make a bank transfer, PayPal or bank card transfer.The booking will only be confirmed after receiving such prepayment.
The advantage of this method is that the hotel does not recognize your card details.
After such a booking, the hotel manager will contact the client and ask for an advance payment
Personal agreement. In some cases, in the correspondence with the hotel, it is possible to save the reservation without financial guarantees. Two guest houses in the Seychelles, after my letter, agreed to keep a room for me without preliminary transfers and freezing money.
This assignment is a right, not an obligation of the hotel. If the hotelier has already encountered dishonest or unnecessary guests, he may refuse to book a room for another tourist without prepayment.
A summary of the correspondence with the hotel in the Seychelles: “Please reserve a room without prepayment.” – “Good. Pay upon arrival. ” – “Thanks! Are you sure you have reserved this room for me? ” – “Yes, exactly”
Separate card for booking. I chose this method because this way I do not have to perform unnecessary actions every time and enter into correspondence with hotels.At the same time, I am completely confident in the safety of money on the main card.
Before booking a room, I transfer the required amount to a separate bank card and make sure that after the trip there is no money left on it. Even if an intruder gets my data, my savings will remain safe. I only use this card for hotel reservations.
The main thing in 30 seconds
Immediately after booking, “Booking” transfers to the hotel all the bank card details you entered.Even CVV, if you specified it.
This occurs regardless of the terms of payment and cancellation. Even if the hotel does not withdraw or block your money, all your card details appear at its disposal at once.
Authorized hotel staff have access to the card data. If they neglect the security rules, an intruder can find out the card details.
You can book a hotel without a card, but this does not work with every hotel and will require more steps than paying with a card.
A rational way to protect your money is to use a separate card for booking.
90,000 Instant payment for your reservation from anywhere in the world.
Cyber Check Limited Liability Company in
the person of General Director Yakubov Damir Shamilevich, acting on the basis of the Charter, referred to in
hereinafter the “Service Provider”, and the Individual, hereinafter referred to as the “Payer”, on the other
the parties, collectively referred to as the “Parties”, have entered into this Agreement, which is a public offer agreement
for individuals, about the following:
1. Terms and definitions
Reservation –
the obligation of the Customer to provide the Payer with goods (works, services), subject to payment.
Customer – a legal entity or individual entrepreneur providing the Payer with a Booking.
Guarantee – the obligation of the Service Provider to the Customer to pay for the Payer the cost of the Booking service,
if the Payer fails to fulfill its obligations to pay for it. Identification of Payers and provided
The guarantees are carried out according to the Code.The validity period of the issued guarantee – until the Payer fulfills its obligations
on payment of the Booking, but not more than 3 working days from the date of issue. The guarantee is issued to the Payer electronically
form, on the basis of an agreement concluded between the Service Provider and the Payer.
Code – unique
identifier assigned by the Customer of the Booking, in the format: TTTT-NNNNNNNNNNN, where TTTT is the number of this
contract, and NNNNNNNNNNN is the serial number of the identifier.
2. Subject of the Agreement
2.1. In accordance with the terms of the Agreement, the Service Provider provides the Payer with
services for the provision of the Guarantee.
3. Guarantee rules
3.1.
The service provider provides a Guarantee based on the data (Code and amount of the guarantee) provided by the Payers.
3.2. The service provider has the right to charge a fee from the Payer for the provision of the Guarantee.
3.3. The service provider provides the Guarantee after full payment of the guarantee security amount and payment of it
services.
3.4. The service provider has the right to refuse the Payer to provide the Guarantee without explanation.
reasons.
3.5. If the Payer does not use the Booking service, the Customer as agreed with the Payer
undertakes:
3.5.1. Inform the Service Provider about the fact of non-use of the Reservation service by the Payer
indicating the amount to be returned to the Payer.
3.5.2. At the request of the Service Provider, the Customer shall list
the amount necessary to return to the Payer to the settlement account of the Service Provider.
3.5.3. Provider
services returns to the Payer in any way convenient for him the amount intended for return.
3.5.4. The remuneration of the Service Provider provided for in clause 3.2 of this Agreement to the Payer is not
returns.
3.5.5. The term for the return of funds to the Payer is from 3 (three) to 20
(twenty) banking days.
4. Rights and obligations of the Parties
4.1. Provider
services are entitled to:
4.1.1. Independently determine the circle of persons for the conclusion of contracts for the purpose of execution
actual agreement. At the same time, the Service Provider has the right to independently determine the forms and conditions of such
agreements, taking into account the interests of the Payer.
4.2. The service provider undertakes:
4.2.1.
Provide a Guarantee to the Payer in the amount requested by the Payer within 1 hour from the date of payment in
in accordance with p.3.3.
4.2.2. Transfer information to the Customer about the issued Warranty within 1 hour from
the moment of such issuance.
4.2.3. Provide information services for Payers.
4.2.4.
Provide the Payer, upon his written request, with information on the circumstances of the issuance of the Guarantee,
necessary for consideration of applications (claims) of the Customer, within 5 (five) working days from the date
receiving a written request.
4.3. The payer has the right to:
4.3.1. Request from the Service Provider
information about the circumstances of the receipt of funds.
4.4. The payer undertakes:
4.4.1.
Provide the Service Provider with the amount and the Code for issuing the guarantee.
4.4.2. Make payment until
receipt of the Guarantee, the Service Provider in accordance with clause 3.3.
4.5. The payer agrees:
4.5.1. With the possibility of assignment of the rights of the Customer’s claims for payment of the Booking by the Payer.
4.5.2. WITH
the possibility of offsetting counterclaims and obligations arising between the Service Provider and
Payer.
5. Liability of the Parties
5.1. For failure to comply or
improper fulfillment of obligations under the Agreement The Parties are liable in accordance with the terms
Of the Agreement and the legislation of the Russian Federation.
5.2. The service provider is not responsible for
disputes and disagreements arising between the Customer and the Payer in all cases when such disputes and
disagreements do not relate to the subject of the Agreement, as well as disputes and disagreements regarding quality, volume
and the timeliness of the provision of services to the Payer by the Customer.
6. Force majeure
6.1. The parties are exempt from liability for full or partial failure to fulfill obligations under
this Agreement, if such failure is the result of force majeure (“force majeure”),
that is, extraordinary and unavoidable circumstances under the given conditions, including mass riots,
prohibitive actions of the authorities, natural disasters, fires, catastrophes and other circumstances of insuperable
strength.
6.2. The parties are obliged to notify each other in writing about the existence of force majeure
circumstances within 7 (seven) days from the moment of their occurrence.
6.3. If the onset of the relevant
force majeure circumstances directly affected the fulfillment of obligations by the Parties on time,
established in this Agreement, this period is proportionally extended for the duration of the relevant
circumstances.
7. Confidentiality
7.1. The parties retain
confidentiality of all information received during the execution and in connection with the execution of this
Contract for an unlimited period of time.
7.2. In addition to organizational processes
confidentiality applies to all information related to confidential in accordance with
the legislation of the Russian Federation, and on that information that is a commercial secret of a company or business. Parties
do not share any records or messages with any third parties.
7.3. Confidentiality may not
be stored in relation to information that is publicly available.
7.4. The parties undertake to keep
confidential information of the other Party, including business and corporate documents, in a place inaccessible
for third parties and take all necessary measures to prevent third parties from accessing this information.
7.5. The obligation to maintain the confidentiality of information applies to third parties,
which may be involved in the execution of this Agreement.
7.6. The parties guarantee with
due diligence that all persons engaged in the performance or implementation of this contract,
comply with the terms of the agreement regarding confidentiality and protection of data and information.
8.
The term of the Agreement and the procedure for its termination
8.1. The contract is valid until execution
parties to all their obligations, but no more than 3 working days.
8.2. Any Party to the Agreement does not
has the right to terminate it unilaterally
Company: Limited Liability Company “Cyber Check”
INN 9715386246, KPP
771501001
OGRN 1207700234642
127473, St.Moscow, Seleznevskaya street, 30, bldg. 2, basement,
cab. 014
Bank details:
Name: JSC
ALFA-BANK
P / s 40702810101810000880, K / s 30101810200000000593, BIK 044525593
Contact information:
E-mail:
[email protected]
Support phone:
8 (495) 205-59-09
Payment and details
Room reservation by credit card guarantee or payment by credit card
Refundable tariff
The online payment service is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and the MIR Payment System on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission over closed communication channels are used.Bank card details are entered on the secure payment page of ALFA-BANK JSC.
On the page for entering bank card data, enter the bank card details: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR).
Next, you will be redirected to the page of your bank to enter the security code, which will come to you via SMS. If the security code did not come to you, then you should contact the bank that issued you the card.Credit card guarantee means the reservation of funds on your card, thereby guaranteeing the guest’s booking. There is no withdrawal of funds from your account at the time of booking, the amount will be charged upon check-in at the hotel or for the application of a penalty due to late cancellation of the booking (/ no-show). You can find the cancellation rules in this section below.
Cases of refusal to make a payment:
1) Your bank card is not intended for making payments via the Internet, which can be found out by contacting your Bank.As a rule, this category includes electronic cards (Visa Electron, Maestro, Mastercard Electronic, Union Pay International, etc.), for which only the sale operation is possible not via the Internet (via a POS terminal with a stable connection).
2) there are not enough funds to pay on the bank card. You can find out more about the availability of funds on a bank card by contacting the bank that issued the bank card;
3) the bank card details were entered incorrectly;
4) the bank card has expired.The validity period of the card is usually indicated on the face of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the bank that issued the bank card;
For payment with a bank card and other issues related to the operation of the site, you can contact the following phones: +7 910 590-37-38, +7 910 609-09-36.
The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and not subject to disclosure.Your credit card information is transmitted only in encrypted form and is not stored on our web server.
Cancellation policy
In case of timely cancellation of the reservation less than 72 hours before the date of arrival, there is a free cancellation of the reservation:
1) when choosing a booking method by means of a bank card guarantee, the booking amount is unlocked and becomes available.
2) if you choose to pay by credit card, the amount is returned to your account.
In case of untimely cancellation of the reservation, a penalty in the amount of 100% of the cost for the first day of booking will be debited from your bank card.In case of cancellation, but no show at the confirmed time, we will keep the booked room for you within 24 hours from the time of arrival. However, the amount of the stay on the day of arrival will be charged for the full first night.
In case of no-show after 24 hours from the estimated time of arrival, a penalty will be charged for 1 day of stay. The room reservation in this case will be canceled, except for the dates you have confirmed in the future. (For example, the initial booking is from August 1, 14:00 to August 10, 2019.You did not call on August 1, but you notified that you would be on August 3. Therefore, you will be charged for August 1st and bookings from August 3rd to August 10th will be retained).
Cancellation Policy Exceptions:
Book your room less than 72 hours in advance, but more than 24 hours before arrival.
In case of booking a room, when the free cancellation is no longer applicable according to the cancellation policy, that is, less than 72 hours, then you are given 24 hours before arrival for free cancellation.
Payment by bank transfer on account
For legal entities, individual entrepreneurs, and individuals, payment by bank transfer is available at the specified details according to the hotel account in Belkino.
