Four star alliance. Luxury Hotels: Your Ultimate Guide to Five Star Alliance Accommodations Worldwide

Where can you find the most luxurious hotels around the globe. How does Five Star Alliance curate its selection of premium accommodations. What amenities and experiences can you expect at a Five Star Alliance hotel. Discover the world of high-end hospitality with our comprehensive guide.

Exploring the Essence of Five Star Alliance

Five Star Alliance stands as a beacon in the world of luxury travel, offering a curated selection of the finest hotels and resorts across the globe. But what exactly sets this alliance apart in the crowded field of high-end hospitality?

At its core, Five Star Alliance is more than just a booking platform; it’s a gateway to exceptional experiences. The alliance meticulously vets each property in its portfolio, ensuring that only those establishments that meet the most stringent criteria for luxury, service, and amenities are included. This rigorous selection process guarantees that travelers can book with confidence, knowing they’ll be stepping into a world of unparalleled comfort and sophistication.

The Five Star Promise

What can guests expect when they choose a Five Star Alliance hotel? The promise is simple yet profound: an experience that transcends the ordinary. From the moment of arrival to the final farewell, every aspect of a guest’s stay is designed to delight and exceed expectations. This commitment to excellence manifests in various ways:

• Impeccable service that anticipates needs before they arise
• Luxurious accommodations featuring the finest furnishings and amenities
• Cutting-edge technology seamlessly integrated into the guest experience
• World-class dining options showcasing local and international cuisines
• Exclusive access to unique experiences and attractions

The Global Reach of Five Star Alliance

One of the most impressive aspects of Five Star Alliance is its vast network of properties spanning the globe. From bustling metropolises to secluded island paradises, the alliance offers luxury accommodations in nearly every corner of the world. But just how extensive is this network?

Five Star Alliance boasts an impressive roster of over 4,000 luxury hotels and resorts across more than 1,000 destinations worldwide. This expansive reach ensures that no matter where your travels take you, a Five Star Alliance property is likely within reach.

Diverse Destinations

The alliance’s portfolio includes properties in:

• Iconic cities like New York, London, Paris, and Tokyo
• Tropical retreats in the Caribbean, Maldives, and Southeast Asia
• Alpine escapes in Switzerland, Austria, and Canada
• Cultural hubs in Italy, Spain, and Japan
• Emerging luxury destinations in Eastern Europe, Africa, and South America

This diversity allows travelers to experience the height of luxury in virtually any setting they desire, from urban sophistication to natural splendor.

Unveiling the Five Star Alliance Selection Process

How does Five Star Alliance maintain its reputation for excellence across such a vast network of properties? The answer lies in its rigorous selection and vetting process. Each hotel or resort must meet a stringent set of criteria to be considered for inclusion in the alliance.

Criteria for Excellence

While the specific details of the selection process are closely guarded, it’s known that Five Star Alliance considers factors such as:

1. Overall quality of accommodations and facilities
2. Level and consistency of service
3. Uniqueness of guest experiences offered
4. Reputation within the industry and among travelers
5. Commitment to sustainability and ethical practices

Properties that meet these exacting standards are invited to join the alliance, ensuring that guests can book with confidence, knowing they’ll experience the pinnacle of luxury hospitality.

The Five Star Alliance Experience: More Than Just a Room

What truly sets Five Star Alliance properties apart is their commitment to providing a holistic luxury experience that goes far beyond a comfortable bed and attentive service. These hotels and resorts strive to create memorable moments that linger long after checkout.

Signature Experiences

Many Five Star Alliance properties offer unique, destination-specific experiences that allow guests to immerse themselves in local culture and natural wonders. These might include:

• Private tours of world-renowned museums after hours
• Exclusive wine tastings in centuries-old cellars
• Helicopter tours of breathtaking landscapes
• Cooking classes with Michelin-starred chefs
• Wildlife encounters in protected reserves

These bespoke experiences are often available only to guests of Five Star Alliance properties, adding an extra layer of exclusivity to each stay.

Technological Innovation in Luxury Hospitality

In an era of rapid technological advancement, how do Five Star Alliance properties integrate cutting-edge technology without compromising the warmth of human hospitality? The alliance encourages its member properties to embrace innovation in ways that enhance the guest experience without becoming intrusive.

Smart Rooms and Beyond

Many Five Star Alliance hotels now feature:

• Voice-activated room controls for lighting, temperature, and entertainment
• Mobile check-in and keyless entry systems
• Personalized in-room tablets for service requests and local information
• High-speed Wi-Fi and seamless device integration
• Virtual concierge services available 24/7

These technological enhancements are designed to complement, rather than replace, the personal touch that defines luxury hospitality. The goal is to provide guests with the perfect blend of high-tech convenience and high-touch service.

Sustainability and Social Responsibility in Luxury Travel

As global awareness of environmental and social issues grows, how does Five Star Alliance address these concerns within the context of luxury travel? The alliance recognizes the importance of sustainability and social responsibility, encouraging its member properties to adopt practices that minimize their environmental impact and contribute positively to local communities.

Green Initiatives and Community Engagement

Many Five Star Alliance properties have implemented programs such as:

• Energy-efficient systems and renewable energy sources
• Water conservation and recycling programs
• Farm-to-table dining experiences using locally sourced ingredients
• Partnerships with local conservation organizations
• Cultural preservation initiatives and support for local artisans

These efforts allow guests to indulge in luxury while knowing that their stay is contributing to the wellbeing of the planet and local communities.

The Future of Luxury Hospitality with Five Star Alliance

As the travel industry continues to evolve, what can we expect from Five Star Alliance in the coming years? The alliance is committed to staying at the forefront of luxury hospitality, anticipating and adapting to changing traveler preferences and global trends.

Emerging Trends and Innovations

Some areas of focus for the future of Five Star Alliance include:

• Increased emphasis on wellness and holistic health experiences
• Integration of virtual and augmented reality technologies
• Expansion into emerging luxury markets in Africa and Asia
• Development of ultra-personalized guest experiences
• Enhanced focus on privacy and exclusive-use properties

By staying ahead of these trends, Five Star Alliance aims to continue providing unparalleled luxury experiences that meet the evolving needs and desires of discerning travelers.

As we’ve explored the world of Five Star Alliance, it’s clear that this network of luxury properties offers far more than just a place to rest your head. From its global reach and rigorous selection process to its commitment to innovation and sustainability, Five Star Alliance represents the pinnacle of luxury hospitality. Whether you’re planning a romantic getaway, a family vacation, or a business trip, choosing a Five Star Alliance property ensures an experience that goes beyond mere accommodation to create lasting memories and unparalleled comfort.

The alliance’s dedication to excellence, combined with its adaptability to emerging trends, positions it well to continue leading the luxury hospitality sector into the future. As travelers increasingly seek out unique, personalized experiences that align with their values, Five Star Alliance stands ready to meet and exceed those expectations, offering a world of luxury at your fingertips.

So, the next time you’re planning a trip and yearning for that extra touch of luxury, consider exploring the Five Star Alliance portfolio. With its vast array of stunning properties in diverse locations around the globe, you’re sure to find the perfect setting for your next unforgettable adventure. After all, in the world of Five Star Alliance, every stay is more than just a hotel experience—it’s a journey into the heart of luxury itself.

Luxury Hotels | Five Star Alliance

City

— SELECT — Aberdeen Abha Abu Dhabi Acapulco Accra Adairsville, GA Addis Adelaide Agadir Agra Aitutaki Al Ain Albany, NY Albuquerque, NM Alexandria Algarve Almaty Amalfi Coast Amman Amsterdam Anchorage, AK Andorra Andros Island Anguilla Ankara Annapolis, MD Antalya Antigua Aosta Valley Aqaba Arenal Volcano National Park Arequipa Aruba Arusha Ascona Asheville, NC Asolo Aspen, CO Astana Athens Atlanta, GA Auckland Austin, TX Avignon Ayers Rock Azores Baden Baden Baku Bali Baltimore, MD Bandar Seri Begawan Banff, AB Bangalore Bangkok Baotou Barcelona Basel Bath Bayeux Bazaruto Island Beaulieu Sur Mer Beaune Beaver Creek, CO Beijing Beirut Belfast Belgrade Belize Bend, OR Bentonville, AR Berchtesgaden Bergen Berlin Bermuda Berne Biarritz Big Island, HI Bilbao Biloxi, MS Bimini Birmingham Birmingham, AL Bishkek Boca Raton, FL Bocas del Toro Bodrum Bogota Boise, ID Bologna Bonn Bora Bora Boracay Bordeaux Boston, MA Bourgas Bratislava Bremen Bridgeport, CT Bridgetown Brindisi Brisbane Bristol Bruges Brussels Bucharest Budapest Buenos Aires Burlington, VT Busan Bussaco Cairns Cairo Calgary, AB Cali Cambridge, MD Campeche Canary Islands Cancun Cannes Canouan Island Cape Town Cappadocia Capri Caracas Carcassonne Cardiff Carlsbad, CA Cartagena Casablanca Cascais Cebu Chamonix Chandigarh Changchun Changsha Changzhou Channel Islands Charleston, SC Charlotte, NC Charlottesville, VA Chengdu Chennai Chiang Mai Chiang Rai Chicago, IL Chichen Itza Chongqing Christchurch Cincinnati, OH Cleveland, OH Coeur D Alene, ID Cologne Colombo Colorado Springs, CO Columbus, OH Copenhagen Cork Cornwall Corsica Costa de la Luz Courchevel Cozumel Crested Butte, CO Crete Curacao Cuzco Dalian Dallas, TX Damascus Dar Es Salaam Davenport, IA Deauville Dehradun Del Mar, CA Delhi Denver, CO Desaru Detroit, MI Dijon Dinard Divonne-les-Bains Djibouti Doha Dominica Donegal Donetsk Dorset Downs Douro Valley Dresden Dubai Dublin Dubrovnik Durban Dusseldorf East Sound, WA Easter Island Edinburgh Edmonton, AB Eilat El Calafate Erfurt Exeter Fajardo Farmington, PA Fes Fethiye Fort Myers, FL Foz do Iguacu Francois Frankfurt Freeport Freiburg Ft Lauderdale, FL Funchal Fuzhou Galapagos Islands Galle Galway Gateway, CO Geneva Genoa George Town Gerona Glasgow Goa Gold Coast Granada Grand Cayman Island Grand Rapids, MI Gravenhurst, ON Great Barrier Reef Greenwich, CT Guadalajara Guam Guangzhou Guatemala City Guayaquil Halifax, NS Hamburg Hangzhou Hanoi Harare Harbin Harrisburg, PA Hartford, CT Hawkes Bay Hawley, PA Helsinki Hilton Head, SC Hiroshima Ho Chi Minh City Hobart Hong Kong Hot Springs, VA Houston, TX Hua Hin Hue Huhhot Hunter Valley Hurghada Hyannis, MA Hyderabad Indianapolis, IN Innsbruck Inverness Islamabad Istanbul Izmir Jackson, WY Jacksonville, FL Jaipur Jakarta Jasper, AB Jeddah Jerusalem Jodphur Johannesburg Kampala Kangaroo Island Kansas City, MO Karachi Karlovy Vary Kauai, HI Kerry County Key West, FL Khajuraho Kiev Kigali Kita Kyushu Kitzbuhel Knoxville, TN Koh Samui Kolkata Kota Kinabalu Kovalam Krabi Krakow Kuala Lumpur Kuwait City Kyoto La Jolla, CA La Romana Lagos Laguna Beach, CA Lahore Lajitas, TX Lake Como Lake Maggiore Lake Powell, UT Lake Tahoe, NV Lanai, HI Langkawi Las Vegas, NV Lausanne Lecce Lech Leipzig Lenox, MA Leon Lhasa Liberia Lijiang Lima Limassol Limerick Limon Lisbon Little Rock, AR London London Surrounding Area Los Angeles, CA Los Cabos Louangphrabang Louisville, KY Lucerne Lugano Lusaka Luxembourg Luxor Lviv Lyon Maasai Mara Maastricht Macau Mackinac Island, MI Madagascar Madinah Madrid Mahe Island Malaga Male Malta Island Managua Manama Manchester Manila Manzanillo Marathon, FL Marigot Marrakech Marseille Marshall Islands Mataram Maui, HI Maun Mauritius Medellin Melbourne Memphis, TN Mendocino, CA Mendoza Merida Mexico City Miami, FL Milan Milwaukee, WI Minneapolis, MN Minsk Miskolctapolca Missoula, MT Monte Carlo Montego Bay Monterey, CA Monterrey Montevideo Montreal, PQ Montreux Moorea Moscow Muharraq Mulhouse Mumbai Munich Murcia Muscat Mykonos Myrtle Beach, SC Nadi Nairobi Nanjing Nantes Nantucket, MA Napa, CA Naples Naples, FL Nashville, TN Nassau Natal Natchez, MS Negril Nevis New Orleans, LA New York, NY Newcastle Newport Beach, CA Newport, RI Nha Trang Niagara Falls, ON Nice Nimes North Eleuthera Nyungwe Forest National Park Oahu, HI Oaxaca de Juarez Ocho Rios Odessa Oklahoma City, OK Orlando, FL Osaka Oslo Ottawa, ON Oxford Palanga Palm Springs, CA Palma Mallorca Pamplona Panama City Panama City, FL Paphos Paris Paro Paros Pattaya Peloponnese Penang Perth Perugia Peter Island Petra Phan Thiet Phangan Philadelphia, PA Phnom Penh Phoenix, AZ Phuket Pinehurst, NC Pittsburgh, PA Playa del Carmen Plettenberg Bay Pointe Aux Piments Port Antonio Port Elizabeth Portland, ME Portland, OR Porto Porto Seguro Portofino Portoroz Prague Providence, RI Providenciales Provo, UT Puerto Natales Puerto Plata Puerto Vallarta Pune Punta Cana Punta Del Este Qingdao Quebec, PQ Queenstown Quirimbas Islands Quito Raleigh, NC Rancho Santa Fe, CA Rarotonga Ravello Reading Reims Reno, NV Reunion Island Reykjavik Rhodes Richmond, VA Riga Rio De Janeiro Riyadh Roanoke, VA Rome Rotorua Rutland, VT Saint Martin Saint Tropez Salt Lake City, UT Salta Salvador Salzburg Samana San Antonio, TX San Carlos Bariloche San Diego, CA San Francisco, CA San Isidro de El General San Jose San Jose, CA San Juan, PR San Pedro de Atacama San Pedro Sula San Salvador San Sebastian Santa Barbara, CA Santa Cruz Huatulco Santa Fe, NM Santa Teresa Santander Santiago Santo Domingo Santorini Sanya Sao Paulo Sapporo Sarasota, FL Sardinia Savannah, GA Scarborough Scottsdale, AZ Sea Island, GA Seattle, WA Sedona, AZ Seoul Sevilla Shanghai Shangri-La Shannon Sharm El Sheik Shenyang Shenzhen Sicily Siem Reap Sihanoukville Simla Singapore Sint Maarten Sir Bani Yas Island Skukuza Sochi Sofia Sonoma, CA South Tyrol Dolomites Split Srinagar St Barthelemy St John, NB St Johns, NL St Louis, MO St Petersburg St Petersburg, FL St Thomas, VI St Vincent St. Georges St. John St. Kitts Stockholm Strasbourg Stuttgart Sumbawa Sun City Suzhou Swiss Alps Sydney Sydney, NS Syracuse, NY Taba Tahiti Taipei Tallinn Tamarindo Tampa, FL Tangalle Tangier Taos, NM Tashkent Taupo Tegucigalpa Tel Aviv Telluride, CO Temuco Tenerife Tengchong The Hague The Midlands Thessaloniki Tianjin Tierra del Fuego Tivat Tofino, BC Tokyo Toronto, ON Tortola Tours Tucson, AZ Tunis Turin Tuscany Udaipur Umag Vail, CO Valencia Valparaiso Vancouver, BC Venice Verona Victoria Falls Victoria, BC Vienna Vieques Vigo Vilinius Virgin Gorda Volcanoes National Park Warsaw Washington, DC Waterford Wellington Wenzhou West End West Palm Beach, FL Whistler, BC White Sulphur Springs, WV Wiesbaden Williamsburg, VA Wilmington, DE Windsor, ON Winnipeg, MB Wolfsburg Xian Xiangshan Yangon Yarmouth, NS Yogjakarta Yokohama York Yosemite, CA Zagreb Zakynthos Zanzibar Zhongshan Zihuatanejo Zurich Zurs Lech

America’s Warrior Partnership Launches Four Star Alliance

WASHINGTON, March 22, 2018 /PRNewswire/ — America’s Warrior Partnership, a national veteran-serving nonprofit, today launched the Four Star Alliance, a program that leverages national and local resources to help member organizations maximize reintegration opportunities for military service members, veterans, and their families and caregivers. The Four Star Alliance continues the mission of the R4 Alliance, a nonprofit that transferred its assets to America’s Warrior Partnership in 2017.

“The R4 Alliance provided outstanding resources and services without passing undue costs to its members for years,” said Jim Lorraine, president and CEO of America’s Warrior Partnership. “However, the Alliance grew to a point where it couldn’t continue to operate on its current capital base, so the board sought another organization that could adopt its mission and sustain future growth. Our team at America’s Warrior Partnership is honored for the opportunity to carry on this mission, which we’ve relaunched as the Four Star Alliance.”

The Four Star Alliance will maintain the R4 Alliance’s focus on providing veteran-serving organizations with access to a national network of resources and service providers to ensure all transitioning service members, veterans, and their families and caregivers receive the care and support they need. The Alliance specializes in connecting warriors with opportunities to participate in programs centered on adaptive sports, therapeutic recreation and health and wellness rehabilitation.

Organizations that join the Four Star Alliance and pass a vetting process receive a Program of Excellence seal, which increases members’ visibility and recognition among other veteran-serving organizations. Members are listed in the Four Star Alliance online directory and receive assistance in obtaining and sending referrals to and from other service providers both locally and nationally. Organizations will also have the opportunity to attend members-only sessions and workshops at America’s Warrior Partnership’s annual Warrior Community Integration Symposium, a gathering of hundreds of veteran-serving professionals from across the nation to connect with new resources and collaborate with other veteran-serving organizations.

To learn more and apply to join the Four Star Alliance, visit www.AmericasWarriorPartnership.org/Four-Star-Alliance.

About America’s Warrior Partnership

America’s Warrior Partnership is committed to empowering communities to empower veterans. We fill the gaps that exist between current veteran service organizations by helping nonprofits connect with the veterans, military members and families in need: bolstering their efficacy, improving their results and empowering their initiatives. America’s Warrior Partnership is a force multiplier for warrior community integration that enhances communities where great Americans choose to live and contribute. For more information on the organization and how to get involved, visit www.AmericasWarriorPartnership.org.

Media Contacts:

Joe Wolf, Dalton Agency
904.910.4454; [email protected]

Anthony Popiel, Dalton Agency
404.876.1309; [email protected] 

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Four Star Alliance Launch Press Release_FINAL.pdf

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SOURCE America’s Warrior Partnership

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http://americaswarriorpartnership.org/Four-Star-Alliance/

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Star Alliance

26 Member Airlines

One Network

Offering Global Recognition

Constantly Innovating

For Today’s Traveller

Combining strength and innovation

Five airlines created Star Alliance as the first global aviation alliance back in 1997. We’re still pioneering – dedicated to innovation and excellent customer service, with a track record of success. So our customers experience the best of both worlds: absolute reliability coupled with constant innovation.

Today, Star Alliance has 26 member airlines, each with its own distinctive culture and style of service. Alliance members come together to offer smooth connections across a vast global network. A project company based in Frankfurt, Germany, coordinates Star Alliance activities. These include co-locations at airports, infrastructure, communication initiatives and other services to improve your travel experience.

Our member airlines include many of the world’s top aviation companies as well as smaller regional airlines. Together, they offer easy connections to almost any destination in the world. Each airline maintains its own individual style and cultural identity, bringing the richness of diversity and multiculturalism to the alliance. At the same time each airline shares a common dedication to the highest standards of safety and customer service.

Click on a logo to learn more about them:

Introducing the senior management at Star Alliance Headquarters, which is formally incorporated in Germany as Star Alliance Services GmbH.

Jeffrey Goh

Chief Executive Officer

Jeffrey Goh is Chief Executive Star Alliance Services GmbH, based at the company’s headquarters in Frankfurt. Star Alliance, created in 1997 as the world’s first global airline alliance, provides smooth transfers across an extensive global network, together with rewards and recognition for frequent international travellers.

Previously, Jeffrey Goh was Chief Operating Officer and General Counsel for the Alliance, with responsibilities spanning human resources, sourcing and fuel-related projects, legal, finance and project management. Before moving to Frankfurt, he had lived in Singapore and Melbourne and held positions at the International Air Transport Association in Montreal and at Beaumont and Son, a leading aviation law firm in London.
He has a doctorate in the principles and policies of regulating airline competition and has published widely in the field of aviation law and regulation.

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Christian Draeger

Vice President Customer Experience

Christian Draeger is Vice President Customer Experience. He joined Star Alliance HQ in 2015 from Swissport International, a leading supplier of aviation services. As Managing Director he was in charge of business units at various locations in the worldwide network.

With over 25 years` experience in the aviation industry, he has also held senior positions at different airlines. He worked in airport operations for American Airlines, British Airways and Lufthansa and  as the Head of Ground Services for SWISS during its founding years. He completed his studies in St. Gallen.

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Martin Müller

Director Strategy and Finance

Martin Müller is Director Strategy and Finance at Star Alliance HQ, responsible for strategic development of the Alliance as well as finance, controlling and sourcing matters of Star Alliance Services GmbH. His area of responsibility includes Alliance governance as well as all fleet and network related topics.

His strategic focus lies in the identification of opportunities based on analysis of the overall competitive landscape, and evaluation of the impact of cooperations, such as codeshares and joint ventures, on overall competitive strength.

Martin joined Star Alliance in 2007 from LSG Sky Chefs, where he was Vice President In-Flight Management Solutions. He has extensive experience in the aviation and travel industry having previously worked with Airbus, Lufthansa eCommerce and Thomas Cook. He started his career with Roland Berger Strategy Consultants as a project manager in the aviation and transportation practice group.  

He holds a degree in aeronautical engineering as well as an MBA from the Technical University in Munich and has a doctorate from Rostock University. He is an associate lecturer at the University of Munich.  

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Alska Scherer

General Counsel and Director Human Resources

Alska Scherer is General Counsel and Director Human Resources at Star Alliance HQ. Her department is responsible for the recruitment and development of the culturally diverse employee team at Star Alliance’s headquarters in Frankfurt, Germany. Her legal team provides the framework for the alliance’s business operations. She is also responsible for the project and change management division.

Scherer joined Star Alliance in 2005 as part of the legal team and was gradually promoted to Senior Legal Counsel, where she specialised on competition law.  She developed broader leadership skills not least through her participation in the Alliance’s Change Leadership Programme.

She has a law degree from the University of Trier and has studied law for one year in Norway at the University of Bergen. She completed her Post Graduate Studies at the University of Lund (Sweden) where she gained a Master of European Affairs (LLM).

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Jeremy Drury

Director Digital & Technology Services

Jeremy Drury is Director Digital and Technology Services at Star Alliance Headquarters. In this position he holds responsibility for digital product development, infrastructure, operations and security of all Star Alliance applications. He manages the partnership relations with innovation hubs and start-up communities, and is in charge of overseeing all activities relating website and mobile implementations.

Drury joined Star Alliance in 2002 as project manager and was promoted to Director Project Management in 2004. From 2007 to 2017 he held various director positions at Star Alliance Headquarters, including Interline and Revenue Development, Innovation Services as well as Commercial and Membership Development. In 2017 he was named Director Customer Experience, primarily in charge of making use of digital technology to improve the customer journey. In January 2018 his portfolio was expanded to include E-Services and further in 2019 to include Information Technology development and operations.

Earlier in his career he worked in engineering-based companies, both in Europe and the Far East.

Drury has a first class degree in chemical engineering from Imperial College London
 

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Richard Carret

Director, Marketing & Communications

Richard Carret is Director Marketing & Communications at Star Alliance HQ, with focus on Integrated Marketing Communications, comprising global marketing, social media and both corporate and internal communications. His portfolio includes branding and corporate identity, customer relations, emergency response & crisis communications, and joint corporate sales for both global and local markets.

Richard joined Star Alliance in 2007 from United Airlines in Canada, where he held leadership roles in both sales and airport operations after various career functions at Canadian Airlines International. Richard also held a two-year pro bono role as president & CEO for the American Chamber of Commerce in Canada, in addition to leading airline and tourism organisations in Canada.

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When you work for Star Alliance you become part of a dynamic global team. You will find exceptional working conditions and have the opportunity to develop your career in a key function in a small but effective organisation prominent within the aviation industry.

Everyone is expected to subscribe to our corporate values that make work a rewarding experience. We offer a wide variety of roles either on a full time, permanent basis or as a six or twelve month internship. We believe in training and developing our people and creating an open and honest environment where each and every individual is respected for what he or she contributes and where everyone can thrive.

Our corporate values

Excellence

We strive to be the best in what we do and to be professional, dynamic and adaptable in the manner in which we do it.

Openness

We are committed to an environment that promotes honest and constructive communication.

Leadership

We strive to be progressive in our work to secure leadership in the industry.

Innovation and change

We embrace change and embed innovation in what we do.

Trust and respect

We aim to create a respectful and meaningful workplace that fosters high ethical standards and that is free of discrimination and harassment, and where employees take pride in their work.

Teamwork

We recognise that teamwork is critical to our success and strive to promote a workplace where ideas and talents are shared.

Talent development

We are committed to continuous learning to realise the full potential of our employees and to retain the best-qualified people.

View Career Opportunities

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Today in Aviation: Star Alliance Is Founded

MIAMI – Today in Aviation, five leading airlines founded the Star Alliance, the world’s first and largest airline alliance, in 1997. The alliance is headquartered in Frankfurt, Germany, near Frankfurt Airport (FRA).

The five founders of Star Alliance were then the world’s leading airlines Air Canada (AC), Lufthansa (LH), Scandinavian Airlines (SK), Thai Airways International (TG), and United Airlines (UA).

“The Star Alliance is Born” – airliners of the five founding members (United Airlines, Scandinavian Airlines, Thai Airways, Air Canada and Lufthansa) of the alliance gathered together, May 1997. By Source (WP:NFCC#4), Fair use

Star Alliance History

The Star Alliance network was established on May 14, 1997, as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition, and seamless service. Since its inception, it has offered the largest and most comprehensive airline network. The establishment of the alliance is considered a milestone for the industry and for international travel.

The alliance chose Young & Rubicam for ads, with a budget of US$25m (€18m). From the start, all of the airlines used the same star logo, which had five points to reflect the founding airlines. The alliance’s first slogan was “The Airline Network for Earth,” with the intention of creating an alliance that can transport passengers to any major city on the planet. Its current slogan is “The Way the Earth Connects.”

On October 22, 1997, the now-defunct Brazilian airline VARIG joined the Star Alliance network, bringing the alliance into South America. Star Alliance then expanded to Australia and the Pacific with the addition of Ansett Australia (AN) and Air New Zealand (NZ). With the latter two carriers, the alliance now served 720 destinations in 110 countries with a combined fleet of 1,650 aircraft.

On October 15, 1999, All Nippon Airways (NH), the group’s second Asian airline, became the group’s third member. In the coming years, more airlines would join the alliance, taking the membership number to 26.

Four United Airlines planes at San Francisco International Airport. One is painted the Star Alliance special livery. Photo: Bostonalejandro – Own work, Public Domain

Star Alliance Members, Network

Current member airlines are Aegean Airlines, AC, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, LH, SK, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, TG, Turkish Airlines, and UA.

Back in November 2020, Asiana Airlines (OZ) considered plans to exit the alliance after the Korean Government confirmed that the airline would be acquired by Korean Air (KE), a SkyTeam member for US$1.6bn.

Overall, the Star Alliance network currently offers more than 12,000 daily flights to almost 1,300 airports in 197 countries, according to the alliance website. Further connecting flights are offered by Star Alliance Connecting Partners Juneyao Airlines (HO) and THAI Smile Airways (WE).

With 762.27 million passengers as of April 2018, Star Alliance is the biggest of the three global alliances, surpassing both SkyTeam (630 million) and oneworld (600 million) (528 million). Pre-pandemic, the 26 members operated a combined fleet of approximately 5,033 aircraft that serve over 1,290 airports in 195 countries on over 19,000 daily departures.

Visual overview of the Star Alliance Global Network. Image: Star Alliance

Star Alliance Benefits, Organization

The Star Alliance has a Silver and Gold rewards scheme, with benefits such as priority boarding and upgrades. Other benefits of Star Alliance include:

• Priority Airport Check-in.
• Priority Baggage Handling.
• Airport Lounge Access.
• Priority Boarding.
• Extra Baggage Allowance.
• Gold Track.
• Priority Reservations Waitlist.
• Priority Airport Stand-by.

Jeffrey Goh is the current CEO of the Star Alliance, whose headquarters are in Frankfurt am Main, Germany. Scott Kirby, CEO of UA, was elected as the new Chairman of the Star Alliance Chief Executive Board (CEB) last December. He succeeded Pedro Heilbron, CEO of Copa Holdings and of Copa Airlines (CM), who held the post for four years.

Featured image: Star Alliance 5 year anniversary. Photo: Star Alliance

Why Catch 22 has nothing on Lufthansa or its Star Alliance IT glitches

Airlines are selling tickets from the US to Greece, but IT glitches still exist from the pandemic.

Back in late March, two clients who had gotten their vaccination decided to book a trip to Athens in hopes of Greece being open in July. They booked a codeshare flight on Star Alliance with United Airlines and Lufthansa and IT glitches almost spoiled the return flight.

This story serves as a warning about booking a flight on an airline alliance codeshare flight in these days of massive uncertainty. The story also illustrates the importance of having a seasoned and committed travel agent assisting you if your plans begin to unravel because of an IT glitch or any other problem.

The fares at that time were very inexpensive, about $1,200 roundtrip from San Francisco, so while this is not germane to their current travel nightmare, they were tickets that despite our agency’s preferred relationship with Lufthansa had zero commission. We charged them $50 a ticket to issue.

Sure enough, Greece opened to Americans. While there have been some hiccups along the way, the clients reported a very good vacation. They got their COVID tests to return to the US. All seemed well until they tried to check in the night before their flight.

United Airlines/Lufthansa alliance IT glitches in computer communications fouled the system

The outbound flight had been on United Airlines from San Francisco to Athens via Newark. The return showed as a United ticket, Athens to Munich to San Francisco. The Athens to Munich flight, while a United flight number, was actually operated by Lufthansa, a Star Alliance member. The flight change scheduled a four-hour layover in Munich with a 6 a.m. departure.

In April, after ticketing was complete, United Airlines canceled their outbound via Newark and rerouted the clients via Washington, Dulles. Again, no problem. Then in May, Lufthansa changed their Athens-to-Munich flight time from 6 a.m. to 8 a.m. At the time, it seemed like a good thing. Only a two-hour layover and no need to be at the Athens airport at 4 a.m. United’s ticket showed updated accordingly, too. So all seemed well.

IT glitches would not allow the two passengers to board the flight

About 24 hours before their flight, however, I got an email from the clients. Lufthansa wouldn’t let them check in and claimed the United ticket was wrong. The ticket looked fine in our system, and our Lufthansa agency desk was closed —  it was 1 a.m. in San Francisco.  Eventually, I reached a supervisor at United. She saw nothing wrong with the ticket, either. So, I forwarded copies to the clients and emailed the Lufthansa preferred travel agency desk explaining the problem.

Mind you, this is the “key accounts desk” for Lufthansa’s top travel agencies that most travelers cannot access. According to Lufthansa, United needed to change the ticket because in Lufthansa’s system the United code-share flight showed a 6 a.m., not an 8 a.m., departure.

Here comes the United said/Lufthansa said back and forth 

Called United again. Their response — how can we change a ticket when we already show the right flight number and the 8 a.m. flight? Then called Lufthansa to report the answer and to ask since the flight number is right, what does it matter what your system shows on the United ticket, as long as clients and you know the right time?

The Lufthansa response (and I called twice to verify): if the ticket doesn’t match exactly — flight number AND time — the passengers can be denied boarding. One agent said they probably WOULD be denied boarding.

United Airlines finally reissued the ticket with the correct information — but the check-in process according to the computers was already in progress.

Called United yet again to report. Finally got an agent who said they thought Lufthansa was, to put it mildly, full of “it.” United agreed to reissue the ticket to itself in hope of fixing the problem. Except, lo and behold, the clients had gotten partway through the check-in process. United said, “We cannot reissue a ticket that shows checked in. Please call Lufthansa to uncheck them in.”  I called and now had BOTH airlines on the phone. At this point Lufthansa’s supervisor said, we can’t do it. We will send it to our head office, call back in an hour. It was now about 10 p.m. in Athens. The flight departure was in 10 hours.

After an hour, nothing; after an hour and a half, nothing. After two hours, Lufthansa said we have undone it on our end. But United showed the flight still checked in and said they couldn’t do anything. Finally, at this point, the clients, who I’d been updating, had an internal flight back to Athens and went to the Lufthansa airport ticket counter, where they got paper boarding passes.

FINALLY, one Lufthansa agent, who said I could give the clients her name, said, “The flight number is fine, the boarding passes match the flight. They should be allowed to board.” I documented this for clients.

Alliance codeshare flights make an already complex system even less understandable.

Apparently, there were enough comments in their record that Lufthansa didn’t give them any problems at the airport in Athens. And they had enough time in Munich for United to actually check them in on the United flight. So they made it home.

Suffice it to say, my clients’ flight records are filled with a novel’s worth of comments. This long post is a condensed version.

The moral of the story is to avoid code-share flights. Short version: there is nothing simple whenever you deal with IT glitches. If you’re traveling now, you might want a travel agent on your side, especially for international flights. Also, never begrudge travel agent fees. You might be that very lucky person who pays a fee for a relatively quick amount of work. Or, you might end up paying your agent about 50 cents an hour. And, you can sleep peacefully while your agent works through the night.

But if you’re exhausted just reading this post, here is a reminder — whatever else you do while traveling these days, pack your patience.

Janice Hough is a California-based travel agent a travel blogger and a part-time comedy writer. A frequent flier herself, she’s been doing battle with airlines, hotels, and other travel companies for over three decades. Besides writing for Travelers United, Janice has a humor blog at Leftcoastsportsbabe.com (Warning, the political and sports humor therein does not represent the views of anyone but herself.)

90,000 A floating hotel was opened in St. Petersburg – Newspaper Kommersant No. 178 (401) from 17.09.1993

& nbsp A floating hotel was opened in St. Petersburg

The new hotel should become an entertainment center
St. Petersburg, as it should be for northern Venice, is gradually becoming the base of Russian hotel ships. One more (the third in a row) large floating hotel – the four-star Commodore – opened there yesterday. In terms of the level of service, it may well claim the title of the flagship of the hotel squadron of St. Petersburg.

The Commodore Hotel (****) belongs to the Russian-Swedish joint venture Commodore Hotel, which signed an agreement in August 1993 for the lease of the Enchanted Isle cruise ship with the international company Eff John. The hotel has 365 rooms, the rates for which vary depending on their class (from $ 120 for a standart single to $ 280 for a suite) and on the season, decreasing by 50% in winter

Yesterday, the last of a three-day (September 14-16) presentation tour of the Commodore Hotel took place on board the Enchanted Isle liner.According to the general manager of the hotel, Christian F. Schunack, the rooms-cabins of the Commodore are equipped with satellite communications, which allows, in addition to three local TV programs, to receive 9 more satellite channels. For business people, the hotel provides a business center and three conference rooms.
The hotel employees note that the Commodore is the first American-style hotel in St. Petersburg, where you can listen to a band playing country music and taste traditional American cuisine (in restaurants New York, Los Angeles and four bars).Afternoon at the hotel will begin, continuing until the morning, concerts, shows, discos. Thus, according to the plans of the managers, “Commodore” should become another entertainment center in St. Petersburg. You can get to the hotel by a shuttle bus belonging to the joint venture that runs from Anichkov Bridge to the “Commodore”.

Address of the hotel “Commodore”: pl. Sea glory, 1. Phone (812) 119-66-66.

LYUDMILA KOVALEVA
90,000 Attack on a hotel in Ouagadougou: 20 dead

January 16, 2016

Photo by Reuters

63 hostages were released during the night assault on the Splendid hotel in the Burkina Faso capital of Ouagadougou, the Minister of Information of the West African country Remy told the AFP news agency Dangin.

33 of them were injured.

Among those released – the Minister of Labor and Social Protection of Burkina Faso, Clement Sawadogo.

“Our forces, with the support of the French special forces, continue to fight,” said Remy Dangin.

“There are people killed, but we do not have exact numbers yet,” he added.

The director of the University Hospital in Ouagadougou, Robert Sangare, previously told Reuters that at least 20 people were killed.

Data on the nationality of the dead and injured are not yet available.

The four-star Splendid Hotel, home to UN staff and Western tourists, was attacked late Friday.

According to eyewitnesses, first two cars exploded nearby, then a group of armed people in masks attacked the building and seized it, despite the armed resistance of the guards.

The attackers also broke into the Cappuccino café, which is popular with foreigners, and, as one of the waiters told AFP, shot several people there.

Photo author, AFP

Photo caption,

Shortly before the assault

The assault by two groups began about five hours after the seizure of the hotel. As a result, the building caught fire.

There is no information about the fate of the attackers yet.

News agencies reported, citing the SITE Intelligence Group, which monitors jihadist movements, that Al-Qaeda in the Islamic Maghreb claimed responsibility for the attack on the hotel.

Photo author, Reuters

Photo caption,

The building caught fire

In December, one of its al-Qaeda leaders called for jihad among Muslims living in several African countries, including Burkina Faso.

A month earlier, the group announced its involvement in an attack on a hotel in neighboring Mali.

In April 2012, the Royal Institute for Strategic Studies in London in its report

predicted al-Qaeda activation in Africa on a wide front from Mali in the west, through Niger and Nigeria to Somalia and Kenya in the east, and its alliance with local Islamic radicals.

About a month ago, the Al-Murabitun group operating in Mali and Burkina Faso, which was for a long time headed by the one-eyed Algerian Mokhtar Belmokhtar, who had fought with Soviet troops in Afghanistan, announced a merger with al-Qaeda.

According to experts of the SITE Intelligence Group, it was the Al-Murabitun militants who directly carried out the attack on the Splendid hotel.

Burkina Faso is a former French colony in West Africa with a population of 15.7 million, one of the poorest countries in the world.Until 1984 it was called Upper Volta. The current name is translated from the Moore language as “the country of honest people”. 90,027 90,000 Intourist, in alliance with Corinthia, will build a 4-5-star hotel chain: Home: Lenta.ru

Intourist and International Hotel Investments (IHI), which owns the Corinthia Hotels International brand, will invest in the construction of hotels of category four and five stars on the territory of Russia 330 million dollars, according to “Vedomosti”. Four-star hotels will enter the market under the Intourist brand, and five-star hotels – Corinthia.
The agreement on a joint project signed by the parties implies investment over three years in five hotels in Moscow, St. Petersburg, Rostov-on-Don, Novosibirsk, Nizhny Novgorod and Sochi with a total room stock of at least a thousand beds.
The Corinthia brand, which belongs to IHI, is not well known in Russia. The company has only one hotel here – “Nevsky Palace”, which was acquired in 2001. The new owner assumed obligations for a loan issued by the Austrian Kreditanstalt Bank in 1989.The amount of debt, including penalties, was more than $ 130 million.
Nevertheless, market experts consider the alliance of companies promising. According to Marina Smirnova, senior vice president of Jones Lang LaSalle, the alliance is not only investment, but also operational. After all, IHI owns a well-known brand, standards and staff reserve. According to analysts, the western operator will help Intourist solve problems with hotel management.
Currently, the hotel fund “Intourist” is more than 2.4 thousand rooms.The company plans to build a network of 55 3-4-star hotels in cities with a population of over one million. In addition, the operator plans to build five hotels in the cities of the Golden Ring under the program of the Moscow government, the Altai-Resort health complex in the Altai Republic. The operator owns hotels in the Czech Republic and Italy and operates the Justiniano Hotels chain in Turkey.
International Hotel Investments is an investment company created by the Maltese Corinthia Palace Hotel Company. The company invests in and operates luxury hotels under the Corinthia and Ramada Plaza brands.

90,000 what is known about the poisoning of Russians in a hotel in Hurghada – RT in Russian

The Egyptian Prosecutor’s Office closed a four-star hotel in the resort city of Hurghada, where there was a massive poisoning of Russian citizens. According to the latest data, 40 people have applied for medical help. The Association of Tour Operators of Russia (ATOR) said with reference to the insurance company that the state of health of the injured Russians does not cause concern. It is reported that the Egyptian prosecutor’s office has opened an investigation into the incident at the hotel.

The Egyptian Prosecutor’s Office closed a four-star hotel in the resort town of Hurghada, where there was a massive poisoning of Russian citizens.

According to the Federation of Tourism Chambers of Egypt, by order of the department, the hotel was closed for an indefinite period for violating sanitary safety standards. They added that the tourists were settled in other hotels.

“40 people turned to the hospital,” a representative of the federation told TASS.

According to him, the condition of the victims is satisfactory, there is no threat to life, they can be discharged as early as Monday.

The department added that the prosecutor’s office opened an investigation at the hotel.

“For non-compliance with sanitary safety requirements for food, drinks and services provided, the hotel faces not only large financial fines, but also complete closure with revocation of the license,” the federation said.

Consul General of Russia in Hurghada Viktor Voropaev also confirmed that the local sanitary authorities had decided to close the AMC Royal Hotel, whose guests sought medical help due to poisoning.The Consul General also reported that Governor Amr Hanafi has set up a commission of regional health and tourism officials to conduct a check on the hotel.

Earlier, a TASS source in the Federation of Tourism Chambers of Egypt reported that after lunch at the hotel, ten Russians felt unwell and were taken to the hospital. Later, the number of victims increased.

The head of the tourist guides of Hurghada, Bashar Abu Taleb, said that several more cases of poisoning were detected at the hotel, but without symptoms.

“Such violations are subject to prosecution. The closure of the hotel is a strict legal measure for non-compliance with sanitary standards for food and drink, as well as the spread of the new coronavirus, ”he said.

Executive Director of the Alliance of Travel Agencies of Russia Natalia Osipova, in a conversation with RT, expressed the opinion that what happened was a hotel problem and the situation itself would not affect the tourism industry in any way.

“This is a local event in one hotel.The hotel’s reputation may be temporarily damaged until order is restored, ”she said.

In turn, the Association of Tour Operators of Russia (ATOR), with reference to the insurance company ERV, said that the state of health of the injured Russians does not cause concern.

“Medical assistance is offered to all tourists. Some of the tourists are in the clinic. Others refused hospitalization and doctors’ services. The situation is under control. There are no serious cases, ”said the associations at the ERV insurance company.

At the same time, Rospotrebnadzor announced its readiness to provide legal support to Russian tourists poisoned at the hotel, in particular, in filing claims and class actions.

“Inquiries on the situation have been sent to the Republic of Egypt through the Ministry of Foreign Affairs,” the department said.

Victims can send an appeal by filling out a special form on the Rospotrebnadzor website, the press service of the department noted.

Death of Russian tourists in Albania

On October 16, Albanian media reported that the bodies of four Russian citizens were found in a hotel sauna in the village of Kerret, Kavaya district.According to the police, the dead – two men and two women aged 31 to 58 years old, they were in Albania on vacation. According to information from other sources, one of the victims was 60 years old.

Also on the topic

Found in the sauna: what is known about the death of Russian tourists in Albania

In Albania, the bodies of four Russian citizens were found in a hotel. According to police, the victims are two men and two women who…

The consular section of the Russian Embassy in Albania reported that it is clarifying the circumstances of the death of the Russians.

According to some media reports, the dead Russians were in the sauna for longer than the permitted time. However, the publication ABC News Albania suggested that death could have occurred as a result of poisoning.

On October 22, the Russian Embassy in Tirana reported that the bodies of Russian tourists were sent by plane to Russia.

“In accordance with Russian law, an additional examination can be carried out to find out the causes of their death.We count on the earliest possible receipt of official conclusions from the Albanian side on this issue and further close cooperation of Russian and Albanian law enforcement agencies to clarify the circumstances of the tragedy, ”the embassy stressed.

On the fact of the incident, the General Prosecutor’s Office of Albania decided to initiate a criminal case under the article “Murder”. At the same time, the investigation into the deaths of the Russians did not reveal traces of violence on their bodies. 90,027 90,000 Airlines 5 stars skytrax. Aeroflot receives four-star Skytrax

rating

International airlines do not get tired of improving their service, trying to win the first positions.Passengers are not impressed by the “best of the best”: chairs with massagers, menus from chefs, the opportunity to learn the weather from robots and even babysitting services for children. Qatar Airways is renowned for its superior Business Class and First Class Lounge. Lufthansa stands out among European air carriers. And most importantly, each airline has its own “face” and its own philosophy. In this review we have collected – top 10.

10. Garuda Indonesia

Opens the ranking of the best airlines in the world Garuda Indonesia, which has been operating since 1947.The unusual name is associated with the mythical bird of the god Vishnu – Garuda (a symbol of Indonesia). The airline carries passengers to 12 countries around the world. Customers note the high level of cleanliness and friendly service. The headquarters of the Indonesian airline is located in the capital’s Soekarno-Hatta airport. There are private lounges where you can have a snack and connect to the Internet.

Lufthansa is the national carrier of Germany, one of the largest and best airlines in the world.It has been operating since 1926 and owns the world’s second largest fleet of 700 aircraft. The airline’s route network is also wide enough – 410 points where flights are carried out (Europe, Asia, Africa, America).

Clients can use one of three classes: first, business and economy. There are a number of promotions and additional services. For corporate clients – “Star Alliance Company Plus”, for private passengers – “Star Alliance”. Lufthansa was honored in 1997 by inviting it to the prestigious StarAlliance.

Qantas Airways is one of the best airlines in Australia, nicknamed the Flying Kangaroo. It is one of the oldest in the world (founded in the 1920s), second only to KLM and Avianca. Qantas Airways began with air travel. Today the company is based in Sydney and ranks second among Australian carriers (ahead of KLM). The average age of the aircraft is 10 years. The route is laid in 140 cities. Qantas Airways is considered one of the safest airlines in the world.The planes are equipped with video and audio systems for the entertainment of customers. An interesting service for passengers is the opportunity to taste the dish of the country where they are going.

EVA Air is a Taiwanese airline established in the 80s. Located at Tai’an Taoyuan Airport and operates domestic and international flights. EVA Air destinations include Asia, Europe, North Africa and Australia (about 70 destinations). It is Taiwan’s second largest airline.

EVA Air has implemented robotic customer service at Taoyuan and Songshan airports.After scanning the coupon, the robot Robert can communicate with the client – provide data on departure, weather, promotions and bonuses of the company. You can dance with the robot, take photos or play games. It is also interesting that on some planes, airline employees fly in liveries with cartoon characters. For example, Hello Kitty.

EVA Air aircraft provide 3 service classes: economy, premium economy and business. Flight safety is also worth noting – EVA Air aircraft were not involved in major accidents.

One of the most popular airlines in the world, Turkish Airlines began operating in 1933 and is based in Istanbul. At first it was a national carrier, but today 49% of the shares are owned by the state and 51% by private owners. There are two service options to choose from: economy and business. The geography of the routes covers 220 foreign airports in Europe, America, Asia and Africa (80 countries in total). The company has the youngest aircraft fleet with an average age of 3.5 years.During the flight, passengers are offered snacks, Turkish meze and dessert. Turkish Airlines is focused on medium-haul flights.

5. Etihad Airways

Etihad Airways is in the middle of the ranking of the world’s airlines. It is a national UAE company operating since 2003. It was created by decree of the sheikh. The headquarters is located in Abu Dhabi. In just 5 years of existence, Etihad Airways has increased the number of passengers by 6 million. It is the fastest growing airline in the world, which was facilitated by the Skytrax award: in 2016 the airline was awarded for first class quality (including in-flight meals and seats).

The name Etihad Airways means union, meaning the relationship between passengers and an airline. The Arabian understanding of luxury is reflected in travel comfort: in first class – a two-meter chair-bed and a chef, in economy – a touch screen and three meals to choose from. During long trips, they give out a travel kit (socks, toothpaste and a brush, ear plugs, a sleep mask). Passengers with children can order babysitting services.

4. Cathay Pacific

Hong Kong Airlines flying to 51 countries (200 routes) in Asia, Africa, New Zealand and Australia.Cathay Pacific is one of six carriers to be ranked high on Skytrax (5 stars). The airline has been operating since 1946 – it was opened by former Air Force pilots, an American and an Australian. Cathay Pacific was initially based in Shanghai, then moved to Hong Kong. The air fleet includes over 90 aircraft (average age is 10 years). Entertainment for passengers includes movies, music, magazines, and an aviation boutique. On long flights, passengers are offered an overnight sleep kit.

Singapore Airlines opens the top three airlines in the world.It has been operating since 1947 and provides services for flights to 35 countries (more than 60 cities). Changi Airport (Singapore) is the base. If the passenger transits through it, they will be offered a free two-hour tour. Singapore Airlines is guided by the philosophy: the passenger should get the most comfortable rest on board the aircraft. Even economy class passengers will appreciate the high level of comfort during the flight: plenty of legroom, multimedia, monitors. You can use the internet or watch a movie.The airline has more than a hundred aircraft in its fleet, but not a single aircraft has been in operation for more than five years.

Qatar Airways is ranked 2nd in the list of the best air carriers in the world. It is the national airline of Qatar and is headquartered in Doha. Flights are carried out to five continents – more than 130 destinations (all international). The average age of the aircraft is 5 years. In 2017, Qatar Airways launched the world’s longest flight from Qatar to New Zealand.

According to the rating of the British resource Skytrax, Qatar Airways is a 5-star airline.Passengers are accommodated in wide seats with massage function. Everyone has their own blanket, pillow and headphones. There is an entertainment center with the ability to watch movies, listen to music and use the Internet.

Qatar Airways customers celebrate the variety of menus: rice, stews, salads, sandwiches. Transit passengers are offered to spend time not at the airport, but at the hotel – the airline helps to issue a temporary visa and provides a transfer (the service can be paid or free).

Emirates Airline tops our ranking of the top 10 “best airlines in the world”. The company was founded in the 80s in Dubai to develop tourism in the UAE. Emirates Airline’s 250 aircraft fleet is one of the youngest in the world. The average transport age is 5.6 years.

The airline positions itself as a global carrier, making regular flights to all continents of the planet. From the base airport “Dubai” you can fly to 140 cities. Emirates Airline ranks first in terms of total international flights.

Emirates Airline does not forget about the quality of service. Most planes are equipped with entertainment centers: you can watch a movie, listen to music, play a game or follow an interactive flight map. Passengers with children are also taken care of: little ones can watch takeoff and landing through the eyes of a pilot thanks to the Airshow channel, and parents with babies are given an essential kit with hygiene products.

What, first of all, does a passenger want from an air carrier? These are comfort, reliability and safety.Also, he will not refuse an acceptable level of service and, of course, will not be against the punctuality of the company’s employees: hardly any of us will like long flight delays.

Based on these requests from airline customers, we have compiled a rating of the best Russian airlines
, which is based on the expert opinion of several independent consulting agencies and the opinion of passengers who have already used the services of carriers.

TOP-10: Best Russian airlines rating for 2020

To make the rating the most truthful and versatile, we used mixed statistics in the article.Firstly, it is a direct survey of customers, and secondly, an assessment of experts. Employees of some consulting agencies, disguised as “secret passengers”, personally checked the level of service: the cost of tickets, the quality of food on board the aircraft, the general level of service and the time of delays on flights (if any). The total score was summarized by us in the “Overall rating” column of our table.

90,241 ⭐ 3.21 out of 5

90,241 ⭐ 3.79 out of 5

90,241 ⭐ 3.97 out of 5

10th place.”Nordavia”

Regional carrier, based in Arkhangelsk. It specializes in transportation within the Russian Federation, but there are also foreign flights to Norway. Due to the specifics of the weather, the number of flights in winter is much less than in summer. The aircraft fleet is quite old, domestic aircraft are used to service close regional flights: AN-24

? Where are the routes?

In the 14 largest Russian regional centers, also in Trems (Norway).

Departures without delay: 2.63

Power quality: 3.16

Onboard Service Level: 3.53

9th place. Red Wings Airlines

The company is one of the fifteen largest air carriers in Russia. It has been on the market for eighteen years, in 2009 it went through a rebranding, after which it is known under its current name. It is considered one of the main tourist charter carriers. Most of the aircraft fleet is made up of domestic aircraft.

? Where are the routes?

Overseas charter flights on the most popular tourist routes from Moscow, St. Petersburg and several other regional centers.

✅ Assessment issued by the agency “SKYTRAX”

Departure without delay: 3, 08

Power quality: 3.2

Onboard Service Level: 3.5

8th place. “Nordwind Airlines”

Another charter passenger carrier offering charter flights to Europe, Mediterranean countries and Asia. The aircraft fleet is based in Moscow and consists of 24 Airbus, Boeing aircraft. It actively renews and purchases new aircraft, some of which were purchased this year.

? Where are the routes?

On tourist routes from Moscow: Europe, India, Thailand, the countries of the Arabian Peninsula, Egypt.

✅ Assessment issued by the agency “SKYTRAX”

Departures without delay: 3.46

Power quality: 2.97

Onboard Service Level: 3.65

7th place. “Utair”

A company with partial foreign capital, specializing in air and helicopter transportation.The main ports of registration are in Tyumen and Moscow. It operates not only charter, but also regular flights: every day the company’s liners make about three hundred flights. Over the past two years, more than 17 million passengers have been transported on its aircraft.

? Where are the routes?

Domestic regional flights, foreign flights on tourist routes to the countries of Europe, Africa, Asia.

✅ Assessment issued by the agency “SKYTRAX”

Departures without delay: 3.32

Power quality: 3.18

Onboard Service Level: 3.83

6th place.Metrojet

The main activity of the air carrier is charter flights on most tourist routes in Europe. Since 2012, he has been working closely with a large German travel company, therefore, the liners carry out part of their flights under the TUI brand.

? Where are the routes?

EU countries (Spain, France, Italy, Bulgaria, Austria), also to Egypt and Turkey.

✅ Assessment issued by the agency “SKYTRAX”

Departures without delay: 3.88

Power quality: 3.69

Onboard Service Level: 4.07

5th place.Aeroflot

The largest air carrier in Russia. The aircraft fleet reads almost 200 airliners, which includes aircraft of both domestic and foreign production. It is regularly updated with an average aircraft age of 4.3 years. Routes are laid in 51 countries of the world. The attitude of clients is quite negative, although, according to many consulting companies, the level of service is at an acceptable level.

? Where are the routes?

Internal regional routes to all regional centers, all countries of Europe, most of Asia, to some of the countries of Africa and America.

✅ Assessment issued by the agency “SKYTRAX”

Four stars is a very good indicator

Departures without delay: 3.72

Power quality: 3.83

Onboard Service Level: 3.89

SKYTRAX Rating is an objective assessment of airline services from a private, independent British company. Five-point rating – from one to five stars. Among hundreds of global companies, only a few have received 5 stars at the moment.

4th place.S7 Airlines

The former name of the company is Siberia, it is engaged in regular and charter flights within Russia, and its liners also carry out regular international flights: routes are laid to 26 countries of the world. Over the past few years, it has been carrying more than 10 million passengers annually. The fleet consists of 70 aircraft, the average age of the liners is 10 years.

? Where are the routes?

Countries of Europe, neighboring countries, Egypt, Turkey, Asian countries (China, Japan, South Korea)

✅ Assessment issued by the agency “SKYTRAX”

Departures without delay: 3.89

Power quality: 3.64

Onboard Service Level: 3.92

3rd place.”Russia”

Subsidiary of the Aeroflot company, based in St. Petersburg, from where most of the carrier’s aircraft departures. Carries about 5 million passengers annually. Domestic flights are organized throughout the country, there are also regular flights to European countries. The fleet consists of 62 liners, the average age is 13 years.

? Where are the routes?

European countries (France, Germany), domestic flights to most regional centers of the country.

✅ Assessment issued by the agency “SKYTRAX”

Departures without delay: 4.02

Power quality: 3.46

Onboard Service Level: 4.01

2nd place. Yamal

West Siberian air carrier with a fairly large fleet of 60 airliners. The main place of registration is Salekhard, the average age of the aircraft is 11 years. Operates on 42 routes, most of which are domestic. Also deals with charter flights to Europe and the Mediterranean.

? Where are the routes?

Regional centers of Russia, neighboring countries, Europe, UAE, Bangkok.

✅ Assessment issued by the agency “SKYTRAX”

Departures without delay: 3.88

Power quality: 4.02

Onboard Service Level: 4.16

1st place. “I-Fly”

The best charter carrier today according to passengers and experts. The port of registration of the aircraft fleet is Moscow. The main field of activity is charter transportation on foreign tourist routes.Cooperates with the travel company “TEZ-Tour”.

? Where are the routes?

Mediterranean countries, Spain, UAE, Asian countries (China, Thailand)

✅ Assessment issued by the agency “SKYTRAX”

Departures without delay: 4.19

Power quality: 3.81

Onboard Service Level: 4.06

Which airline is the best to use?

The final choice depends on your preferences.For example, if safety is first of all important to you, then try to choose companies using new airliners. Such, conventionally, can be considered any aircraft with the age of up to 12 years (after this period, they must undergo a mandatory overhaul). Also, do not forget that the smaller the company, the lower its financial turnover, therefore, they spend less money on the maintenance of aircraft. Additionally, before making the final choice, do not be lazy and look at the statistics of accidents and incidents on the airline: these data can be found on many public Internet resources.

“received a four-star rating from British Skytrax for the level of service. 38 airlines in the world now have a similar rating, seven airlines have a higher five-star rating, according to the correspondent website.

Aeroflot received four stars for the level of service in all classes and

In the economy class airport services, only three stars were awarded the services of check-in, arrival service, transfer service, and the organization of boarding was awarded only two s half.Only baggage delivery is rated four stars.

On board in Economy Class, four stars were rated for cleanliness in the cabin and in toilets, onboard entertainment system, Internet access on long-haul flights, and quality of food on short flights. Three and a half points were awarded to Aeroflot for the comfort of seats, pillows and blankets, the quality of food on long-haul flights, and three points for entertainment on short flights. The worst is the situation with the press – two points on long-distance routes and three points on the rest.

Crew performance rated four stars in terms of efficiency and customer service (but only 3-3.5 stars in terms of interaction with them), friendliness, consistency of service, fulfillment of passengers’ requests, knowledge of languages, adherence to standards by all crew members. Overall, cabin crew performance ratings are the most even and highest among all areas of service.

In the premium economy class, in terms of airport services, transfer service, arrival service and baggage delivery are rated four stars. three and a half – check-in and boarding arrangements. On board in Premium Economy Class, four stars are exhibited in all parameters – from the comfort of the seat to the availability of the press.The same goes for crew performance, with the exception of two aspects: three and a half stars for customer interaction, and attention throughout the flight.

The usual airport service for business class turned out to be even better – four stars in almost all parameters, except for check-in (three and a half). But in the service in business lounges, passengers have complaints: four points were received only for cleanliness, the attitude of the staff and the quality of food (but not for its choice). Comfort and general atmosphere in the halls, accessibility and convenience of chairs, privacy, choice of food, Internet access, efficiency of problem solving, hospitality of service, friendliness of staff and command of foreign languages ​​were rated three and a half points.

On board in business class all parameters are assessed with four stars – both on long-haul and on short flights. Among these parameters, in addition to those previously mentioned in economy class, there is also meals at any time at the request of the passenger. The flight attendants also received four points in all respects.

At the moment in the Skytrax rating, in addition to Aeroflot, there are two Russian airlines – its subsidiary carrier Rossiya (two stars) and Siberia (S7 Airlines) (three stars). Seven airlines in the world have the highest 5-star rating – ANA All Nippon Airways, Cathay Pacific, Garuda Indonesia, Asiana Airlines, Hainan Airlines, Qatar Airways and Singapore Airlines.Only the last four of them have flights to Russia.

Apart from Aeroflot, 38 carriers have four stars. These are Air Astana, Air Canada, Air Dolomiti, Air France, Air Mauritius, Air New Zealand, Air Seychelles, Austrian Airlines, Azerbaijan Airlines, Bangkok Airways, British Airways, China Airlines, China Southern Airlines, Dragonair, Edelweiss Air, Emirates, EVA Air, Finnair, Hong Kong Airlines, JAL, JetBlue, KLM, Korean Air, Lufthansa, Oman Air, Porter Airlines, Qantas, Royal Air Maroc, Saudi Arabian Airlines, Silkair, South African Airways, SWISS, Thai Airways, Tianjin Airlines, Turkish Airlines, Virgin Atlantic, Virgin America, Virgin Australia.Only 14 of them fly regularly to Russia.

Traveling in an airplane allows you to cover thousands of kilometers in just a few hours; nevertheless, active travelers spend quite a lot of time in the cabin of the airplane, and they want it to be pleasant, comfortable and consistent with their cost.

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Summing up the results of 2017, the Federal Air Transport Agency published brief statistics on the work of civil aviation in the Russian Federation. In general, the picture for the participants of the rating of Russian airlines in 2018
looks good. The air transportation market continues to develop, and almost all reliable Russian airlines included in the list showed an average increase in the number of passengers and kilometers flown by 15%.At the same time, the weight of the top five airlines continues to grow. If in 2017 they accounted for 67.4% of the total, then in 2018 it was already 85%.

Travel with a reliable tour operator:
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Read also:
, Skytrax’s Best Carrier of the Year.

Opens the rating of the largest Russian airlines Nordwind Airlines, also known as “North Wind”. Over the past year, the number of passengers amounted to 3.5 million people and compared to 2016 increased by 95%.Passenger turnover also showed growth, increasing by 44%.

One of the largest charter carriers in Russia, which carried more than 2.2 million passengers in 2017, was summoned to the carpet by the Federal Air Transport Agency in the summer of 2016 due to constant long delays of flights up to several tens of hours. The carrier promised to take action. In case of inability to establish regular flights at the exact time, the company is threatened with restrictions on transportation.

Azur Air was a subsidiary of UTair, but two years ago set off on an independent voyage. In 2017, the number of passengers of the company amounted to 3.6 million people, almost 2/3 more compared to 2016.

Globus is part of the S7 Group, being a subsidiary of the Siberian aviation giant, which took second place in the ranking of the best airlines. 2017 turned out to be favorable for the company – the number of passengers increased by 20.2%, amounting to 4.1 million people.

A subsidiary of Aeroflot, which took over from Dobrolet, which died as a result of the sanctions of the UES, is positioned as a budget company. Although the first tickets for flights of the new airline were sold only two years ago, it confidently entered the top 10 airlines in Russia.

90,024 The number of passengers in 2017 amounted to 4.3 million people, an increase of 5% compared to 2016. Despite his youth, the flights of “Victory” have already become overgrown with scandals. User dissatisfaction is caused by the policy of hiding the real price for the flight, demands to pay for the opportunity to sit together with families, flight delays and cases when tickets for a flight are sold more than the number of seats.

The fifth place in the rating of Russian airlines in 2018 is taken by Ural Airlines, which carried 7.5 million people in 2017, showing an increase of 25%. In the meantime, the company is demanding from the Federal Air Transport Agency to pay for the transportation of WWII veterans to celebrate the anniversary of the Victory in 2015. The Federal Air Transport Agency rejected the application for payment, finding fault with the fact that it lacks the words “including VAT” and other points of the same degree of importance.

The owner of the world’s largest operating helicopter fleet appears to have recovered from the crisis of late 2014.In 2017, the number of passengers carried by this company amounted to 6.8 million, an increase of 9.1% compared to 2016.

Giant Aeroflot’s second subsidiary, ranked among the top ten Russian airlines in 2018, carried more than 10.6 million people last year, demonstrating an impressive 41.5% passenger growth, the highest among the participating airlines. At the same time, the passenger turnover indicator increased by 55.3%.

In second place in the rating of the largest airlines in Russia is Siberia, aka S7 Airlines, which carries out flights to 83 destinations both in Russia and abroad. Most of the latter, however, are served by partner airlines. In total, 9.3 million passengers were transported in 2017.

Russians continue to fly Aeroflot planes. In 2017, the company transported more than 30.5 million people, exceeding by this indicator the second-ranked Siberia by more than 3 times.It is not surprising, since Aeroflot is the largest and oldest Russian airline, which has been carrying passengers since 1923. Although the company was included in the black sanctions list of Ukraine, this does not prevent an increase in the number of traffic.

According to such criteria as the number of passengers and passenger turnover, the company recorded an increase of 12% over the past year. By the way, Aeroflot can also be called one of the safest airlines in 2018 in Russia
– not a single major plane crash occurred on its lines, counting, of course, subsidiaries and accidents caused by the actions of third parties.In the airline safety rating published in 2017 by the audit company JACDEC, Aeroflot is in 37th place.

World Airlines Safety Rating 2017 (JACDEC)

Best Western Plaza Hotel Rhodes

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The Miles + Bonus program is partnering with the Best Western Plaza Hotel Rhodes .This 4-star hotel is ideally located in one of the best areas of Rhodes Town, close to all the cultural and entertainment facilities and the main attractions of the island. Stay at the Best Western Plaza Hotel Rhodes and earn 250 award miles for each night of your stay simply by presenting your Miles + Bonus card at check-in.

You can also redeem your miles online for free stays. Log in to your Miles + Bonus account and submit your online redemption request no later than 2 business days before your stay, according to the rates in the table below.The hotel will then inform you if your request was accepted or rejected. If the request is accepted, the corresponding number of bonus miles will be automatically deducted from your account.

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“Business Hotel Asia” was the first in Abakan to receive official 4 “stars” Thus, “Asia” is now not only the only four-star hotel in the city, but also the only hotel that officially wears its stars, with a documented right.

The Commission from the Accredited Organization for the Classification of Hotels and Other Accommodation Facilities of the Administrative Department of the President of the Russian Federation carried out a comprehensive survey of the building, the adjacent territory and the engineering and technical equipment of the hotel and recognized it as fully consistent with the requested category.

The hotel, operated by Alliance Hotel Management, opened its doors to guests less than a year ago, in June 2015, and has already become not only a hallmark of the city, but also a center of urban activity thanks to a wide variety of thematic events that are regularly held in the hotel restaurant Food & Bar 114. In the near future, the hotel will open a SPA zone, which will also work for guests and residents of the city. Also this summer it is planned to open another restaurant located in the complex.Details have not yet been disclosed, but it should be a concept that is radically different from the already operating restaurant.

The hotel sees its mission as not just providing recreational opportunities for business clientele and tourists. “Business Hotel Asia” proudly represents Abakan and the amazing nature of its surroundings, local cuisine and traditions – thus acting as the Ambassador of Khakassia at the national and international level.

“The official status of a four-star hotel will certainly help us in working with guests who are accustomed to comfort and are guided by international standards.