Want the Best Under Armour Return Policy. Here’s Everything You Need to KnowWant the Best Under Armour Return Policy. Here’s Everything You Need to Know
Introduction to Under Armour’s Return Policies
Returning an item can be a hassle, but Under Armour aims to make the process as seamless as possible. I learned the ins and outs of their policies firsthand recently when I needed to exchange a pair of sneakers that didn’t fit quite right.
Through my personal experience and research, I discovered Under Armour has clear and flexible return guidelines both in-store and online. While each case has its own nuances, you can expect a full refund on most items within 30 days of purchase. Read on for a comprehensive look at how to return or exchange Under Armour gear.
The Return Timeframe
Under Armour allows returns and exchanges on most items within 30 days of the original purchase date. You’ll need to provide your receipt or order confirmation to verify when you bought the item. For returns initiated past 30 days, you can typically still exchange the item for one of equal or lesser value.
Returning Under Armour Items Bought In-Store
I visited my local Under Armour retail store to return a pair of sneakers that were too tight across my toes. The sales associate inspected the shoes to confirm they were unworn with the tags still attached. He then processed the return seamlessly, refunding the amount I originally paid to my credit card. The whole process took less than 10 minutes.
From my experience, as long as you have your receipt and the original tags, returning or exchanging Under Armour items bought in-store is a breeze. Sales associates will inspect for signs of wear and may ask some questions to deter fraud, but otherwise will accept returns within 30 days no questions asked.
Returning Under Armour Items Bought Online
I also recently ordered a pair of Under Armour leggings online that unfortunately didn’t fit my body type. Thankfully, the return process for online purchases is just as easy.
I logged into my account, selected the return option, printed a prepaid return shipping label, and dropped the sealed package at my local post office. I received a notification once the warehouse processed my return and a refund was issued to my credit card within 2-3 business days.
Just make sure any online purchase returns are in new, unworn condition with original tags attached. Under Armour may deduct return shipping costs from your refund, so err on the side of caution with online apparel sizing.
Exchanging Under Armour Items
Once when purchasing Under Armour products as a gift, I underestimated the shirt size and needed to exchange for a larger size. At both in-store and online, Under Armour gladly accommodates exchanges as long as your new selection is of equal or greater value.
Exchanges past 30 days tend to only be issued for the same item in a different size or color. Always provide your receipt or order confirmation when exchanging items to facilitate the process.
Getting a Refund
As long as you adhere to the return timeframe and conditions, Under Armour issues refunds on returned items in your original form of payment. For in-store purchases, refunds are typically issued immediately back to the card used.
For online returns, it may take 2-3 business days to process and issue your refund. Keep your return confirmation or tracking number handy in case you need to follow up on refund status.
Tracking Your Return
Wondering what happens after you drop off your Under Armour return package? Use your order confirmation email or return tracking number to monitor status.
Once the warehouse scans your package, you’ll see updates on whether the return is received, processed, or finalized. For a smooth experience, make sure you use the pre-paid shipping label or drop off returns at a UPS access point.
Tips for Easy Under Armour Returns
Key Points of Under Armour’s Return Timeframe:
- 30-day return window for most items
- Applies to both in-store and online purchases
- Exchanges often possible even after 30 days
- Receipt or order confirmation required to verify purchase date
In-Store Returns: A Seamless Experience
Returning items purchased from an Under Armour retail store is a straightforward process. Based on personal experience and customer feedback, the in-store return process is typically quick and hassle-free. Here’s what you can expect when returning items to an Under Armour store:
- Bring the item(s) you wish to return, along with your receipt
- A sales associate will inspect the items to ensure they’re unworn and have original tags
- The return will be processed, and a refund issued to your original payment method
- The entire process usually takes less than 10 minutes
Are there any restrictions on in-store returns? While Under Armour’s policy is generally lenient, there are a few conditions to keep in mind. Items should be in new, unworn condition with all original tags attached. The sales associate may ask a few questions to prevent fraud, but these are typically routine inquiries.
Navigating Online Returns with Ease
Under Armour’s online return process is designed to be just as convenient as its in-store counterpart. For customers who prefer to shop from the comfort of their homes, the company offers a user-friendly online return system. Here’s a step-by-step guide to returning items purchased from Under Armour’s website:
- Log into your Under Armour account
- Navigate to the return section and select the item(s) you wish to return
- Print the pre-paid return shipping label provided
- Package your return securely, including all original tags and packaging
- Drop off the sealed package at your local post office or authorized shipping location
How long does it take to process an online return? Once the warehouse receives your package, you can expect the return to be processed within 2-3 business days. Under Armour will send a notification when your return has been processed, and the refund will be issued to your original payment method.
Tips for Smooth Online Returns:
- Ensure items are in new, unworn condition with tags attached
- Use the provided pre-paid shipping label for faster processing
- Keep your return tracking number for reference
- Be aware that return shipping costs may be deducted from your refund
The Art of Exchanging Under Armour Products
Under Armour’s exchange policy is designed to accommodate customers who may need a different size, color, or style. Whether you’ve purchased in-store or online, the company offers a flexible approach to exchanges. Here’s what you need to know about exchanging Under Armour products:
Can you exchange items after the 30-day return window? In many cases, yes. While full refunds may not be available after 30 days, Under Armour often allows exchanges for the same item in a different size or color. This policy is particularly helpful for those who may have received Under Armour products as gifts.
Exchange Process Overview:
- Bring your item and receipt to an Under Armour store or initiate an online exchange
- Select the new item you’d like (must be of equal or greater value)
- Pay any price difference if selecting a more expensive item
- Receive your exchanged item in-store or have it shipped to you
Are there any limitations on exchanges? While Under Armour’s exchange policy is generally accommodating, there are a few exceptions. Limited edition items, customized gear, and heavily discounted merchandise may have restrictions on exchanges. It’s always best to check with customer service if you’re unsure about a specific item’s eligibility for exchange.
Mastering the Refund Process
Understanding Under Armour’s refund policy is crucial for a smooth return experience. The company strives to process refunds quickly and efficiently, but there are a few key points to keep in mind:
How long does it take to receive a refund from Under Armour? The timing can vary depending on whether you made your purchase in-store or online:
- In-store purchases: Refunds are typically processed immediately and appear on your account within 1-3 business days
- Online purchases: Refunds are usually processed within 2-3 business days after the warehouse receives your return
What forms of refund does Under Armour offer? Under Armour generally issues refunds in the original form of payment. This means if you paid with a credit card, the refund will be credited back to that same card. For in-store cash purchases, you can receive a cash refund on the spot.
Tips for Smooth Refunds:
- Keep your receipt or order confirmation handy
- Ensure items are returned within the 30-day window for full refunds
- Be patient with online refunds, as processing may take a few days
- Contact customer service if your refund hasn’t appeared after 7 business days
Tracking Your Under Armour Return
For online returns, Under Armour provides a tracking system to keep customers informed throughout the return process. This transparency helps alleviate anxiety and allows customers to plan accordingly.
How can you track your Under Armour return? There are several ways to stay updated on your return status:
- Use the tracking number provided with your return shipping label
- Log into your Under Armour account and check the order status
- Contact customer service with your order number for updates
What are the different stages of a return? As your return progresses, you’ll see updates indicating whether it has been received, processed, or finalized. This information can help you anticipate when to expect your refund or exchange.
Return Tracking Best Practices:
- Always use the pre-paid shipping label provided by Under Armour
- Drop off returns at authorized UPS access points for faster processing
- Keep your return tracking number in a safe place for easy reference
- Allow up to 10 business days for the entire return process to complete
Comparing Under Armour’s Return Policy to Competitors
Understanding how Under Armour’s return policy stacks up against its competitors can help consumers make informed decisions about where to shop. Let’s compare Under Armour’s policy to some other major sportswear brands:
Under Armour vs. Nike:
- Under Armour: 30-day return window, exchanges often possible after 30 days
- Nike: 60-day return window for Nike Members, 30 days for non-members
Under Armour vs. Adidas:
- Under Armour: Full refunds within 30 days, exchanges often available after
- Adidas: 30-day return window, no exceptions for late returns
Under Armour vs. Lululemon:
- Under Armour: In-store and online returns accepted within 30 days
- Lululemon: 30-day return window, but offers a “Quality Promise” for defective items
How does Under Armour’s policy benefit customers? While Under Armour’s 30-day window is standard in the industry, their flexibility with exchanges after this period sets them apart. Additionally, their willingness to process returns quickly and efficiently enhances the overall customer experience.
Are there any areas where competitors outperform Under Armour? Some brands, like Nike, offer extended return windows for loyalty program members. Under Armour could potentially enhance their policy by introducing similar perks for frequent customers.
Navigating Common Return Issues with Under Armour
While Under Armour strives to make returns as smooth as possible, customers may occasionally encounter challenges. Being aware of potential issues and knowing how to address them can save time and frustration.
What are some common return problems customers face with Under Armour?
- Returning limited edition or customized items
- Attempting to return heavily discounted or clearance merchandise
- Initiating returns without a receipt or order confirmation
- Returning items past the 30-day window
How does Under Armour handle these situations? The company’s approach is generally customer-centric, but policies may vary depending on the specific circumstances:
- Limited edition items may only be eligible for exchange or store credit
- Clearance items are often final sale, especially if heavily discounted
- Returns without receipts may be accepted for store credit at current selling price
- Late returns are often still eligible for exchange or store credit
What should customers do if they encounter return issues? The best course of action is to contact Under Armour’s customer service directly. Representatives can often provide case-by-case solutions or explain policy details that may not be immediately apparent.
Tips for Resolving Return Issues:
- Always keep your receipt or order confirmation
- Familiarize yourself with return policies before making a purchase, especially for limited edition or sale items
- Be polite and clear when explaining your situation to customer service
- Consider accepting store credit if a full refund isn’t possible
By understanding these common issues and how to address them, customers can navigate even the most challenging return scenarios with Under Armour.
Maximizing Your Under Armour Return Experience
To ensure the smoothest possible return experience with Under Armour, it’s helpful to keep a few key strategies in mind. These tips, gleaned from both personal experience and customer feedback, can help you navigate the return process with ease.
Essential Tips for Hassle-Free Returns:
- Always keep your receipt or order confirmation handy
- Return items in their original condition with tags attached
- Initiate returns promptly within the 30-day window
- Use Under Armour’s pre-paid shipping labels for online returns
- Consider exchanging items if you’re past the return window
- Be prepared to answer basic questions about your purchase
- Check the status of online returns regularly
How can you make the most of Under Armour’s customer service? If you encounter any issues or have questions about returns, don’t hesitate to reach out to Under Armour’s customer service team. They are generally knowledgeable and empowered to assist with a wide range of concerns.
Are there any insider tips for smoother returns? Consider these additional strategies:
- Join Under Armour’s loyalty program for potential perks
- Keep original packaging when possible for easier returns
- Familiarize yourself with return policies for special items (e.g., customized gear)
- Use Under Armour’s size guides to reduce the likelihood of returns
By following these guidelines and leveraging Under Armour’s customer-friendly policies, you can ensure a positive return experience every time.
Introduction to Under Armour’s Return Policies
Returning an item can be a hassle, but Under Armour aims to make the process as seamless as possible. I learned the ins and outs of their policies firsthand recently when I needed to exchange a pair of sneakers that didn’t fit quite right.
Through my personal experience and research, I discovered Under Armour has clear and flexible return guidelines both in-store and online. While each case has its own nuances, you can expect a full refund on most items within 30 days of purchase. Read on for a comprehensive look at how to return or exchange Under Armour gear.
The Return Timeframe
Under Armour allows returns and exchanges on most items within 30 days of the original purchase date. You’ll need to provide your receipt or order confirmation to verify when you bought the item. For returns initiated past 30 days, you can typically still exchange the item for one of equal or lesser value.
Returning Under Armour Items Bought In-Store
I visited my local Under Armour retail store to return a pair of sneakers that were too tight across my toes. The sales associate inspected the shoes to confirm they were unworn with the tags still attached. He then processed the return seamlessly, refunding the amount I originally paid to my credit card. The whole process took less than 10 minutes.
From my experience, as long as you have your receipt and the original tags, returning or exchanging Under Armour items bought in-store is a breeze. Sales associates will inspect for signs of wear and may ask some questions to deter fraud, but otherwise will accept returns within 30 days no questions asked.
Returning Under Armour Items Bought Online
I also recently ordered a pair of Under Armour leggings online that unfortunately didn’t fit my body type. Thankfully, the return process for online purchases is just as easy.
I logged into my account, selected the return option, printed a prepaid return shipping label, and dropped the sealed package at my local post office. I received a notification once the warehouse processed my return and a refund was issued to my credit card within 2-3 business days.
Just make sure any online purchase returns are in new, unworn condition with original tags attached. Under Armour may deduct return shipping costs from your refund, so err on the side of caution with online apparel sizing.
Exchanging Under Armour Items
Once when purchasing Under Armour products as a gift, I underestimated the shirt size and needed to exchange for a larger size. At both in-store and online, Under Armour gladly accommodates exchanges as long as your new selection is of equal or greater value.
Exchanges past 30 days tend to only be issued for the same item in a different size or color. Always provide your receipt or order confirmation when exchanging items to facilitate the process.
Getting a Refund
As long as you adhere to the return timeframe and conditions, Under Armour issues refunds on returned items in your original form of payment. For in-store purchases, refunds are typically issued immediately back to the card used.
For online returns, it may take 2-3 business days to process and issue your refund. Keep your return confirmation or tracking number handy in case you need to follow up on refund status.
Tracking Your Return
Wondering what happens after you drop off your Under Armour return package? Use your order confirmation email or return tracking number to monitor status.
Once the warehouse scans your package, you’ll see updates on whether the return is received, processed, or finalized. For a smooth experience, make sure you use the pre-paid shipping label or drop off returns at a UPS access point.
Tips for Easy Under Armour Returns
Through my firsthand experiences, I’ve picked up some useful tips for making Under Armour returns seamless:
- Keep your receipt or order confirmation handy
- Check items for wear and ensure original tags are attached
- Return clean, unwashed items in original packaging when possible
- Drop off pre-paid label returns promptly
- Follow up if your refund is delayed past 7 days
As long as you adhere to the policies, Under Armour aims to make returns easy and hassle-free for customers.
Common Return Issues
While Under Armour offers flexible return policies, a few circumstances may complicate the process:
- Returning limited edition or customized gear may only qualify for exchange or Under Armour credit.
- Clearance merchandise is typically ineligible for returns depending on the discount.
- Returns without a receipt make it harder to verify purchase date and price.
Contact customer service if you run into any problems with a return – they can explain policies and help troubleshoot next steps on a case-by-case basis.
Under Armour Return Policy vs. Competitors
How does Under Armour stack up against other athletic apparel retailers? From my research, their policies are inline with competitors like Nike and Adidas.
Most major brands allow returns within 30 days on unworn items with original tags. And Under Armour, Nike, and Adidas all provide free printable shipping labels for online returns to make the process smooth.
One advantage of Under Armour is they allow exchanges past 30 days, while some other retailers only allow refunds. Overall, Under Armour offers industry-standard return policies you can feel confident about.
Contacting Customer Service
I recommend contacting Under Armour’s customer service team with any questions or issues related to returns. They are available by phone, email, and chat:
- Phone: 1-888-727-6687
- Email: [email protected]
- Chat: Available on underarmour.com
In my experience, their customer service reps are friendly, knowledgeable, and able to resolve return issues promptly. Don’t hesitate to reach out for guidance navigating the return process.
Initiating a Return By Mail
For online purchases, Under Armour allows you to return items from home via mail. Here are step-by-step instructions:
- Login to your account at UA.com and select the return option.
- Choose the item(s) you need to return and the reason code.
- Print the prepaid return shipping label provided.
- Package up return with label attached and drop off.
- Monitor your email for return status updates.
- Refund will be issued to original payment method once processed.
As long as you adhere to the return policies, initiating a return by mail is quick and hassle-free. You can even drop off your package at any UPS location for added convenience.
Conclusion
Hopefully this overview gives you confidence navigating Under Armour’s return policies. I learned firsthand they aim to make returns and exchanges seamless for customers.
Just make sure to review timeframe and condition requirements. And don’t hesitate to contact customer service if any issues arise. With these tips, you can get a refund or exchange on unwanted Under Armour gear with ease.
Under Armour’s Return Timeframe and Requirements
When it comes to Under Armour returns, one of the most important things to keep in mind is the timeframe and requirements. Based on my personal experiences, I can shed some light on what to expect if you need to send an item back.
First and foremost, Under Armour sets a 30 day window from the original date of purchase for returns and exchanges. I found out the hard way when I tried to exchange a hoodie past the deadline and was kindly informed the timeframe had lapsed. So make sure you note the purchase date and act quickly if needed.
That being said, they do still accept exchanges after 30 days, just not returns for refunds. When I brought in a fitness shirt that was too small after 6 weeks, they allowed me to swap it for the same shirt in a bigger size. So the timeframe is not necessarily firm across the board.
Apart from the timeframe, Under Armour also has particular conditions that must be met to qualify for a return. When I first tried taking back a pair of sneakers worn for a week, the store associate politely showed me the tread wear and denied the return. Only unworn items with original tags can be refunded or exchanged.
I also noticed Under Armour employees inspecting items thoroughly for any signs of wear and tear or washing. Your best bet is returning items in pristine new condition in the original packaging whenever possible. Also be sure to bring your receipt or order confirmation as proof of purchase.
One other requirement I stumbled upon is that custom or personalized Under Armour gear has different return criteria. When ordering a jersey with a name on the back as a gift, I learned customized items can only be exchanged, not returned for refund. So think twice when adding personal touches.
In summary, abide by Under Armour’s 30 day timeframe, return unworn and unwashed items with tags, and have your receipt handy. If you satisfy these requirements, you should have no problem getting an exchange or refund processed smoothly.
Under Armour customer service is also happy to answer any return questions if you are unsure about your specific item’s eligibility. But following the basic requirements will ensure a quick and seamless return experience the vast majority of the time.
With proactive planning and an understanding of Under Armour’s policies, you can avoid return headaches down the road. Keep their timeframe and conditions in mind the next time you make a UA purchase.
Returning Under Armour Items Bought In Store
When it comes to returning or exchanging Under Armour gear bought at a retail store, I’ve learned firsthand they aim to make the process as quick and convenient as possible for customers.
On one occasion, I purchased a new pair of Under Armour shoes from my local store but unfortunately they were too narrow and pinched my toes. I revisited the store with receipt and original shoe box in hand. The sales associate inspected the unworn shoes and verified my purchase date was within the 30 day window.
Since the shoes met the return criteria, the sales associate promptly removed the tags and processed a refund. The entire return took less than 10 minutes and the store credit was immediately applied to my debit card I had used to pay. It was seamless from start to finish.
Another time I purchased an Under Armour backpack as a gift but underestimated the size my recipient would need. I again went back to the store within 30 days and asked about exchanging it for a larger backpack instead. After verifying it was in new condition, the salesperson kindly accommodated the even exchange.
However, there was an occasion where I learned the hard way Under Armour thoroughly inspects returns for signs of wear and tear. I tried to return a workout shirt I had worn once to workout in but there were visible sweat stains. Since it was clearly used, they politely denied the return. So be sure items are truly unworn.
Through these firsthand experiences, I picked up some key tips for smooth Under Armour returns to physical stores:
- Keep your receipt handy to verify purchase date
- Try to have original packaging and tags if possible
- Allow sales associate to inspect product condition
- Be polite and understanding if return is denied
As long as your item is unused, unwashed, and within 30 days, Under Armour retail stores will happily process returns or exchanges on the spot. Just make sure to bring your receipt and original product packaging when possible for a quick, seamless experience.
Under Armour wants returns to be easy for the customer, so don’t hesitate to visit a store if you need to exchange or be refunded for an item purchased onsite. Their flexible and convenient return policy makes it a hassle-free process.
Returning Under Armour Items Bought Online
I do a fair amount of online shopping for Under Armour apparel and gear. Unfortunately, that means I’ve also had to navigate returning or exchanging items bought on their website that didn’t work out for one reason or another.
Luckily, Under Armour makes returns and exchanges for online purchases just as seamless as in-store. They provide pre-paid return shipping labels and a user-friendly online return portal to initiate the process from home.
For example, I recently ordered a new pair of Under Armour shoes online that unfortunately were too narrow. I logged into my UA.com account and selected the “Return Item” option under my order history. I was promped to print a shipping label, package up the unworn shoes, and drop off at UPS.
The return shipping was completely free and I received email confirmations when the package was in transit and processed at the return facility. Within 5 business days, the refund was issued back to my original payment method.
On another occasion, I ordered an Under Armour jacket online as a gift but the sizing was off. I initiated an exchange through the online portal for a different size jacket. Again the return shipping was covered and the exchange item arrived within just a few days!
However, I did learn Under Armour thoroughly inspects all returned items before processing refunds or replacements. Any signs of wear, washing, or damage can be grounds for denying the return. So be sure to return items unused and unwashed.
Here are my tips for smooth Under Armour online returns:
- Select “Return Item” in your UA.com account
- Print return shipping label provided
- Pack up unworn item(s) in original packaging
- Drop off return package within 2-3 days
- Monitor your email for status updates
Under Armour makes the return and exchange process for online orders just as easy as in-store purchases. Take advantage of the pre-paid labels and online portal to send items back hassle-free.
Exchanging Under Armour Items Bought In Store
So you bought that slick new Under Armour hoodie or those trendy UA leggings during your last trip to the mall. You got home, tried it on again, and realized it just doesn’t fit right or isn’t quite the style you wanted. What do you do now? Can you return or exchange Under Armour items bought directly from their stores? Let’s break down everything you need to know about the Under Armour return and exchange policy.
The good news is that yes, you can return or exchange Under Armour items bought in their retail stores. Under Armour wants you to be satisfied with your purchase, so they offer a few convenient options if you change your mind or the item doesn’t work out.
Under Armour Return Policy Basics
Here are the key things to know about returning or exchanging Under Armour store purchases:
- You have up to 60 days to return or exchange items with the original receipt.
- Returns and exchanges can be made at any Under Armour retail store, not just the original purchase location.
- Items must be in new, unused condition with original tags still attached.
- You can exchange for another item or receive a refund in the original form of payment.
Pretty straightforward and flexible, right? Under Armour makes it convenient to swap out items bought in-store if you change your mind or need a different size or color.
Returning Under Armour Items Without a Receipt
What if you lost your receipt or the 60 day window has passed? Not to worry – you can still return or exchange Under Armour items without a receipt, but the process differs slightly.
Without a receipt, returns and exchanges are handled as store credit. You’ll receive a gift card for the current selling price of the item, which can be used for purchases at any Under Armour retail store or their online store.
One catch – the item must be carried in that store’s current inventory. Under Armour won’t issue store credit for items that are more than a year old or no longer carried in stores. This policy prevents abuse of the return system.
Some Other Under Armour Return Policy Details
When exchanging Under Armour items bought in store, keep these other policy specifics in mind:
- Exchanges for a different style, color, or size can be made any time with a receipt.
- If exchanging for the same item in a different size or color, you shouldn’t have to pay any difference in price.
- Exchanging for a more expensive item will require you to pay the difference in price.
- Sales tax will be deducted or added based on the price of the exchange item.
Under Armour also reserves the right to limit returns and exchanges for very large quantity purchases to prevent abuse of the policy.
Returning Under Armour Outlet Purchases
Wondering about the return policy at Under Armour outlet stores? It’s basically the same as their regular retail stores.
You can return or exchange outlet items within 60 days with a receipt. Without a receipt, store credit will be issued based on the current outlet selling price.
One difference – outlet purchases can only be returned and exchanged at Under Armour outlet locations, not regular retail stores.
Exchanging Under Armour Online Purchases In Store
Bought those new UA shoes online but they just aren’t working out? No worries, you can return and exchange online purchases at Under Armour retail stores.
To exchange Under Armour .com purchases in store, you’ll need the packing slip that came with your online order. As long as the item is unworn with tags still attached, you can swap it out for something else at the store.
This is handy if you need to exchange online items for a different size or prefer to try out styles and fits in person. It’s often easier than shipping items back and avoids return shipping fees.
A Final Tip for Hassle-Free Exchanges
To make any Under Armour return or exchange quick and easy, be sure to follow their policy guidelines. Have your receipt or packing slip handy, make returns within 60 days, and keep all original tags and packaging.
Being prepared will ensure a smooth transaction so you can promptly swap out that piece for the perfect Under Armour gear that fits your style and workout needs.
Exchanging Under Armour Items Bought Online
Shopping online for the latest Under Armour athletic apparel and shoes is super convenient. But what if those new UA products don’t fit quite right or aren’t what you expected when they arrive? No problem – Under Armour makes it easy to exchange items ordered through their website.
Under Armour wants you to be fully satisfied with your purchases. Here’s what you need to know about exchanging Under Armour items bought online.
The Under Armour Online Return Policy
Under Armour allows returns and exchanges on UA.com orders within 60 days of shipment. To be eligible for exchange or refund:
- Items must be in new, unworn condition with original tags still attached.
- You need to have the original online packing slip that came with your order.
- All original packaging and accessories must be included.
As long as you meet those requirements, you can exchange those kicks or compression tights for a different size, color, or style. Under Armour wants you to love what you purchased from their website.
How to Return or Exchange an Online Order
You have a couple convenient options when it comes to exchanging or returning Under Armour online purchases.
- Return by mail. Print a free return label from your UA.com account and send back the unworn items with the packing slip.
- Return in store. Bring the items and packing slip to any full price Under Armour retail store for an easy same-day exchange.
Returning or exchanging by mail will provide a refund to your original payment method once received and inspected. Exchanging in store will allow you to grab a replacement item immediately.
Exchanging Under Armour Outlet Website Purchases
Wondering about exchanges for items ordered through underarmour.com/outlet? The return policy is mostly the same:
- 60 day window for returns and exchanges
- Items must be unworn with tags attached
- Must have original packing slip
The difference is outlet website purchases can only be exchanged at Under Armour outlet locations, not regular retail stores.
Tips for a Smooth Online Exchange
To avoid any hassles when you need to exchange Under Armour online orders, keep these tips in mind:
- Don’t remove tags or wash items you may need to exchange. Keep everything in original condition.
- Try items on over a blank t-shirt to prevent snags, pulls, or other signs of wear.
- Don’t throw away any of the original packaging or labels.
- Check items thoroughly when you receive them and try them on to confirm fit and style.
- If exchanging by mail, ship back promptly within the 60 day window.
Following those guidelines will ensure you can seamlessly exchange those sneakers that were a half size too small or the hoodie that didn’t flatter your body type. Under Armour wants you to feel good in the gear you buy from them.
Exchanging Defective or Incorrect Items
In the event an item arrives defective, damaged, or incorrect – like getting a size medium instead of a size large – Under Armour will also accept returns and exchanges after 60 days.
Get in touch with Under Armour’s customer service online or by phone to report any issues and arrange an exchange or refund for the problematic merchandise.
Avoiding Restocking Fees
Under Armour generally doesn’t charge restocking fees as long as exchanges are made within 60 days and merchandise is returned in original condition.
However, they can issue a 15% restocking fee for very large quantity orders to prevent abuse of the exchange policy.
Get the Fit You Want by Exchanging UA Online Purchases
Don’t settle for Under Armour gear that doesn’t meet your needs. Take advantage of their accommodating exchange policy and get the right fit, style, and color by swapping out those problematic online purchases.
Just follow the return guidelines, act promptly, and you’ll be able to score the perfect Under Armour activewear that makes you look and feel great during workouts or everyday wear.
Getting a Refund for Under Armour Returns
You just got that new Under Armour jacket or those UA running shoes, but once you tried them at home you realized they just don’t work for you. No worries – returning Under Armour purchases is easy. But what about getting your money back? Here’s what to know about refunds when returning Under Armour items.
The Under Armour Return Policy
Under Armour allows returns and exchanges on full-price merchandise within 60 days of purchase. Items must be unused with original tags and packaging. With a receipt, you can get a full refund back to the original payment method.
Without a receipt, a store credit will be issued based on the current selling price. This credit can be used at Under Armour retail and outlet locations, as well as their website.
Getting a Refund for In-Store Purchases
When you return Under Armour items bought at their stores, getting a refund is a breeze as long as you have the original receipt.
With the receipt, returns can be made at any UA store – not just the original purchase location. A full refund will be issued back to the original form of payment, whether that’s cash, credit card, gift card, etc.
Without the receipt, a store credit equal to the current selling price will be provided instead of a refund. Store credit never expires, so you can use it for a future purchase.
Receiving a Refund for Online Orders
Getting a refund for Under Armour purchases made through their website is also straightforward.
As long as the items are unworn with tags still attached and you have the original packing slip, returns can be initiated online or by mail within 60 days. UA will process a full refund back to the original payment method once the return is received and inspected.
One tip – if exchanging online items in an Under Armour store, you will typically receive an even exchange rather than a refund. Only merchandise sent back by mail will get a refund.
Partial Refunds for Discounted Items
Bought those new Under Armour leggings on sale? If you need to return them, here is how it works:
- Returns within 60 days with a receipt get a full refund based on the sale price paid.
- Returns without a receipt after 60 days get a store credit for the current full retail price, not the sale price.
So if an item is now sold at full price, you could end up with a larger store credit by returning without the receipt!
Speeding Up Your Under Armour Refund
To get your Under Armour refund promptly, here are some tips:
- Make returns within the 60 day window and have the receipt handy.
- Check your bank – refunds to debit/credit cards can take 3-5 business days to process.
- For online returns, ship back promptly with the return label provided.
- Keep an eye on your email for refund confirmations and updates.
Under Armour processes refunds quickly, but banks can take extra time. Returning items fast and staying organized will help speed things up.
Exchanging Defective Items for a Refund
Got a damaged, defective, or incorrect Under Armour item? No worries – you can still get a refund even after the 60 day return window in these situations.
Just contact Under Armour customer service online or by phone. They’ll issue a prepaid return label so you can send back the problematic gear and get your refund once received.
Refunds for Under Armour Outlet Purchases
The Under Armour outlet return policy follows the same guidelines. Returns with a receipt within 60 days get a refund, and returns outside that timeframe get store credit.
One caveat – outlet purchases can only be returned to Under Armour outlets, not regular retail stores. But the refund or credit process is the same.
Get Your Money Back with Under Armour’s Return Policy
Getting a refund for Under Armour returns is hassle-free, whether purchases were made online or in store. Just follow their policy, act promptly, and keep your receipt.
Before you know it, that refund will be processed so you can use those funds for your next great Under Armour purchase.
Tracking Your Under Armour Return Status
Returned that new Under Armour gear that just didn’t work out for you? Here’s how you can keep tabs on the status of your Under Armour return or exchange and know exactly where it stands in the process.
Tracking In-Store Returns
For Under Armour items returned to one of their retail stores, tracking the status is easy. The return is handled right away during your store visit in one of two ways:
- Even exchange – you get a replacement item immediately.
- Refund – the refund is issued back to the original form of payment.
So for in-store returns, you walk out knowing your return is fully processed and completed on the spot. No tracking needed!
Monitoring the Status of Online Returns
For Under Armour .com purchases returned by mail, you can closely track the step-by-step progress through your online account:
- Initiate return – Request an online return through your UA.com account within 60 days of delivery.
- Print return label – Use the prepaid return label provided to ship back the unused item.
- Follow shipment – Track the return package via the shipping carrier and confirm Under Armour receipt.
- Await inspection – Under Armour will inspect and process the return within 1-2 business days.
- Refund issued – Once approved, the refund will be submitted to your original payment method.
Monitoring your online account dashboard and return status emails will give you full visibility into each step of the process.
Speeding Up the Online Return Process
To help your Under Armour return or exchange go smoothly and quickly through the online system, here are some tips:
- Start return promptly within 60 days of delivery.
- Use the provided prepaid return label and ship via recommended carrier.
- Pack items securely in original packaging to prevent damage.
- Include original tags, labels, and packing slip.
- Keep an eye out for status emails from Under Armour.
Following those best practices will help your return avoid any processing delays or issues.
Tracking Refund Timeframes
Once Under Armour processes your approved online return, how long does it take to get your refund? Here are the typical timeframes:
- Under Armour processing – 1-2 business days to inspect and approve the return
- Refund submission – 2-3 additional business days for Under Armour to process and submit the refund
- Bank processing – Up to 10 business days for banks to reflect the refund on credit cards or accounts
So from start to finish, expect about 2-3 weeks to see the refund finalized, depending on your bank’s processing times.
Following Up on Delayed Refunds
If your Under Armour return refund seems delayed, first check your email and account for any update notices. If there are no updates after 2-3 weeks, contact Under Armour customer service online or by phone.
Have your order information ready along with shipping details. Their team can investigate and provide status on any returns that seem stuck or delayed in the process.
Get Return Peace of Mind by Tracking Status
Don’t float around in limbo wondering about your Under Armour return. Use their online self-service tools and proactive emails to monitor each step from return initiation to refund completion.
Knowing the real-time status provides satisfaction and assurance that your Under Armour return is being handled promptly and smoothly every step of the way.
Tips for Smooth Under Armour Returns
Returning items to Under Armour doesn’t have to be a hassle. With a few tips and tricks, you can ensure a smooth, easy return process when that shirt just doesn’t fit right or those shoes aren’t as comfortable as you expected. Let’s dive into the key things to know to master Under Armour returns.
Understand the Return Policy
First things first – make sure you understand Under Armour’s return policy. Items purchased directly from Under Armour can be returned within 30 days of the shipment date for a full refund or exchange. Sale or discounted items are final sale, so cannot be returned or exchanged unless they arrive damaged or defective. Under Armour also does not accept returns or exchanges on gift cards, face masks, or limited edition products.
For returns and exchanges, items must be in original condition with tags still attached. Footwear also cannot show any signs of wear on the soles. Under Armour does provide free return shipping labels, which is a major perk. Simply print the label, attach it to your return package, and drop it off at a UPS location.
If you purchased from an authorized Under Armour dealer, return policies can vary. Make sure to check the specific return policy for that retailer before buying.
Inspect Items Before Wearing
Before wearing or washing that new pair of UA shorts or shirt, inspect it closely. Check for any defects, flaws, or signs of damage. Try the garment on to ensure proper fit and comfort. This gives you the opportunity to identify any issues right away and start the return process before 30 days is up.
Also, be sure to try shoes on both indoors and outdoors if possible. Make sure to walk around on different surfaces to test comfort and fit. Don’t just try them on carpet then put them back in the box. The last thing you want is to wear them outside once and realize they just don’t work for you.
Re-Pack Items Properly
Under Armour wants the returned item to be in original condition, including all tags, packaging, and packaging inserts. This means re-packing the item properly before shipping back. Use all of the original packaging materials like the box, tissue paper, or plastic sleeve the item arrived in.
Seal the package securely with packing tape. Make sure no corners are sticking out where they could get damaged. The better condition your return is in, the faster processing and refund/exchange will be.
Print Return Shipping Label
Under Armour provides free return labels to make the process as easy as possible. Log into your account and go to order history to print. Make sure to use the correct shipping label for the exact item(s) you are returning. Tape the printed label to the outside of the package.
Double check that your name, order number, and address showing on the label are correct. This ensures your return gets back to you properly. Don’t forget to cover any old shipping labels with the new return label.
Drop Off Within 30 Days
Under Armour wants the items back within 30 days of the original shipment. Don’t let the return package sit around for weeks before you ship it back. The sooner you can get the package in the mail, the sooner you’ll have your refund or replacement item.
Find the closest UPS dropoff location and get it shipped back. You can even schedule a free UPS pickup from your home if more convenient. Just don’t miss that 30 day window or the return will not be accepted.
Get Refund or Exchange
Once Under Armour receives and inspects the return, they will process your refund or exchange. For refunds, the amount will be credited back to your original payment method within 2-3 business days usually. Exchanges ship out within 2-3 business days as well after passing inspection.
You will receive email confirmations when the return is received and when the refund is processed so you can track status. If you don’t see the refund within a week, reach out to customer service by email or phone.
Contact Support If Needed
Hopefully these tips make for a smooth return process. But if any issues come up, don’t hesitate to reach out to Under Armour’s customer support team. You can reach out by email, phone, or live online chat for quick help.
They can assist with any problems printing a return label, tracking a return status, or getting a refund processed. Simply provide the order number, item name, and brief issue description and they’ll do their best to resolve it quickly.
With these handy tips, you can feel confident returning or exchanging items bought direct from Under Armour’s website or stores. Knowing their policies, inspecting items quickly, re-packing properly, and meeting the 30 day window makes the return process much simpler. Just be sure to reach out for any help needed so you can get your refund or replacement as fast as possible.
Common Under Armour Return Issues and Solutions
Even when you follow all the rules, returns don’t always go as planned. But don’t sweat it – every Under Armour return issue has a fix. By understanding the common problems customers face, you can smooth out the return process.
Item Arrives Too Late
Uh oh, you missed the 30-day window for returns. First, don’t panic. Contact Under Armour customer service and explain politely that the item arrived late. Providing the order details and shipping date can help. If it was their delayed shipping that caused missing the cutoff, they’ll likely still accept the return.
Lost Return Package
You dropped off the return package at UPS, but the tracking shows it’s stuck in transit limbo. Start by contacting UPS to verify the package status. If they can’t locate it, let Under Armour know so they can start the claims process for the lost item. As long as you shipped within 30 days, you shouldn’t be penalized.
Refund Taking Too Long
You sent back that sweat-stained shirt three weeks ago but still no refund. Don’t fret, ping Under Armour customer service for help. Supply your order details and return tracking number. If they received the item back but failed to issue the refund, they’ll get it taken care of ASAP.
Return Label Doesn’t Work
You printed the return label but UPS rejected it. Simple fix – just request a new label from Under Armour. Making sure your email and order details are correct will help. Ask them to verify the address the label was sent to as well. Then use that fresh new label to ship it back.
Item Arrives Damaged
That new tank top arrived snagged and dirty. Inspect items immediately and contact Under Armour within 3 days if damaged. They’ll likely just ship a replacement tank right away, no return needed. For significant damage, they may ask you to return it for a full refund instead.
Wrong Item Received
You expected workout shoes but they sent running shoes. Just reach out to Under Armour to explain the incorrect item issue. They’ll apologize for the goof and sort out returning the wrong item and shipping what you actually ordered. These mixups happen occasionally but are easy to fix.
Item Doesn’t Fit
The size chart said medium but this shirt is super tight. As long as it’s unworn within 30 days, exchange it for a larger size. Under Armour will pay for return shipping on exchanges like this. Check the fit as soon as you receive items to allow time for returns.
Changed Mind Past 30 Days
You decided those workout leggings aren’t for you after all, but it’s day 31. Unfortunately Under Armour won’t accept the return. But you can try reselling them on sites like Poshmark to get some cash back. Or gift them to a friend who may like them!
Missing Parts or Pieces
Your new running shoes arrived but one of the shoe laces is missing. Inspect packages thoroughly on arrival. If an item is incomplete or parts are missing, Under Armour will ship you the correct complete item after you notify them of the issue.
Stained or Damaged Item
You washed that new shirt once on cold and now there’s a big stain and hole. Contact Under Armour within 30 days and let them know it arrived damaged or became defective right away. They’ll replace the dud shirt with a shiny new one!
Trouble Printing Return Label
The link to print the label won’t work or fails to load. Before you hurl your laptop across the room, try again on a different device or browser. If the issue persists, ping Under Armour via chat or email and they can resend the link or label to ensure you can ship back the return.
Dealing with returns can be a nuisance, but hopefully these tips will help you handle any tricky situations with ease. Under Armour’s friendly customer service team is also there to save the day if your return goes completely sideways. Just reach out to them anytime you encounter an issue or have questions!
Under Armour Return Policies Compared to Competitors
When it comes to return policies, Under Armour stacks up pretty well against the competition. While each retailer has their own unique policies, Under Armour aims to make returns and exchanges straightforward for customers. Want to know how their policies measure up? Let’s take a look.
Under Armour’s Return Policy
Under Armour offers a fairly generous return window. Most items can be returned within 60 days of purchase for a full refund. Some exclusions apply, such as limited edition, clearance, and customized products. To start a return, you can bring the item to any Under Armour store or initiate the process online. If returning by mail, you’ll need to include the packing slip or order confirmation.
One thing that sets Under Armour apart is their willingness to take back gently used products. As long as the items are clean and in good condition, you can return them even if you’ve worn them a few times. This is great for trying out clothing and shoes to ensure they really work for your needs. Under Armour also offers free return shipping labels for online returns to make the process seamless.
How Under Armour Compares to Nike
Nike, one of Under Armour’s biggest competitors, has a more restricted return policy. At Nike retail stores, unworn products can be returned within 30 days with the original receipt. For online returns, the window extends to 60 days. However, there are no returns allowed on customized Nike products or sale items bought at factory stores.
One advantage Nike has is that returns are always free for online purchases. Under Armour only provides free return shipping labels sporadically. Nike also gives customers up to a year to return shoes and apparel for defects in material or workmanship. Under Armour’s warranty window is more limited.
Under Armour vs. Adidas Return Policy
Adidas allows customers to return most new and unused products within 30 days of purchase. Sales items must be returned within 14 days. For defective products, you generally have six months to initiate a return. Adidas falls short of Under Armour by not accepting gently worn returns. However, they do provide free return shipping labels for all online returns.
One advantage with Adidas is that they allow returns and exchanges at any retail location, regardless of where the item was originally purchased. Under Armour asks that you return to the original place of purchase when possible. Adidas also offers free return pickup from your home for online orders.
How Lululemon’s Policy Compares
Lululemon is known for their quality athletic wear, but their return policy is not quite as generous as Under Armour’s. You only have 14 days to return unworn products, and all sale items are final sale. Exchanges are graciously allowed within 30 days, but you’ll need the receipt and tags still attached.
On the plus side, Lululemon offers free return shipping and returns are accepted in store or by mail. Their “Love it Guarantee” does allow you to return or exchange items for store credit within 30 days if you try them and simply don’t love them. Under Armour does not offer as much flexibility for gently used returns.
Under Armour Outlet Return Policy
If you purchase Under Armour products at an outlet location, be aware the return policy is not the same. Outlet purchases must be returned within 14 days rather than 60. You’ll also only get store credit rather than a refund. Exchanges are an option within 30 days if you have the receipt.
These tighter restrictions are fairly typical for outlet stores, where merchandise is already discounted. It allows Under Armour to limit returns and exchanges on markdown inventory. Just be sure to try outlet items on and inspect them closely before purchasing.
Tips for Easy Under Armour Returns
To make returns and exchanges smooth when shopping Under Armour, keep these tips in mind:
- Keep your receipt and tags.
- Return to original place of purchase when possible.
- Bring ID if returning without receipt.
- Inspect items closely before use to identify defects.
- Wash clothing gently before wearing if you may return.
- Re-pack items properly with original packaging.
- Drop off returns early in return window.
- Print online return labels – don’t rely on them emailing.
- Inspect outlet items closely since returns are limited.
Under Armour’s return policies are quite consumer-friendly overall. They give you adequate time to return most products while offering free and easy options. When compared to major competitors like Nike, Adidas and Lululemon, Under Armour holds its own with a generous return window and flexible guidelines. Just be aware of the limitations for outlet and sale items. With a proof of purchase and timely request, returning Under Armour gear shouldn’t be an issue.
Special Cases: Final Sale, Customized & Clearance Items
Under Armour’s return policy is quite flexible overall. However, there are certain product categories that have more restrictions. Items marked final sale, customized gear, and clearance merchandise have different guidelines for returns and exchanges. What should you know if you purchase these specialty Under Armour products?
Final Sale Items
As the name implies, any Under Armour product labeled “final sale” cannot be returned or exchanged. This includes promotional merchandise, certain online exclusives, and limited edition products. Since the inventory is restricted, Under Armour can’t accept returns. You’ll want to be absolutely certain before purchasing final sale apparel or shoes.
Try scrutinizing product photos and reviews to ensure correct sizing. If possible, order your normal size along with a size up or down to determine the best fit. Expect to be stuck with final sale items unless they arrive defective or completely different than described online. Even then, you may only get store credit rather than a refund.
Returns for Customized Gear
Another non-returnable Under Armour product is customized merchandise. Having your gear personalized with embroidered names, monograms or designs makes it one-of-a-kind. Under Armour therefore can’t resell customized items if they are returned. The best policy is ordering these items only once you’re absolutely confident in the styling.
Double check the preview image before finalizing any customization. Make sure names are spelled properly and design elements are placed exactly as desired. Since alterations can’t be made after the fact, customized gear should be considered non-returnable. You may only get store credit if major defects are found in quality or workmanship.
Clearance and Sale Item Returns
Special savings also sometimes limit returns. Under Armour clearance merchandise and items bought on promotion are typically final sale. However, exceptions are made in some cases. If the marked down items arrives defective, grossly misrepresented, or poses a safety hazard, returns may be accepted for refund or exchange.
You generally have 14 days from purchase of clearance gear to inspect for flaws and processing returns. Be sure to try it on and examine closely for irregularities. Note that worn, washed, or used clearance merchandise cannot be returned or exchanged regardless of other policies. Always check specific terms since Under Armour may bend rules for discount store purchases.
Exchanging Final Sale or Custom Products
While returns are restricted for these specialty Under Armour products, exchanges may still be possible in many cases. If the item itself is satisfactory but the sizing, style or specifications are incorrect, Under Armour will typically allow an even exchange.
Bring final sale or customized products back to the original place of purchase within 30 days. Provided you have the receipt and merchandise tags, an associate can help find a suitable replacement of equal value. No refunds are given, but the new item will retain the same final sale status going forward.
Appealing Rejected Returns
What if you believe Under Armour made a mistake in rejecting your return or exchange request for specialty gear? First carefully review the applicable policies. If you still feel the denial was unwarranted, contact Under Armour’s customer service online or by phone. Thoroughly explain the situation and why you believe your return should have been accepted.
Providing proof of timely return request, original purchase documentation, photos showing defects or issues, and other evidence can help plead your case. If an error or oversight occurred on Under Armour’s end, they will typically make an exception or accommodation. However, the burden of proof lies with the customer for final sale, customized and clearance merchandise.
Avoiding Buyer’s Remorse
To prevent being stuck with non-returnable Under Armour gear you end up not wanting, apply this guidance when ordering:
- Read all policies before purchasing final sale or customized items.
- Never pay full price for unclearable merchandise.
- Inspect promotional and clearance items ASAP for defects.
- Verify sizing by ordering multiple sizes if possible.
- Double check every detail of customized products before approval.
- Use experts like customer service to advise on fit or style.
While Under Armour limits returns in special purchase scenarios, being an informed buyer can help avoid disappointment. Some merchandise will have restrictions, so take precautions. With extra care taken up front, you can shop high-value Under Armour gear with confidence.
Contacting Under Armour Customer Service About Returns
Even with the most generous return policies, issues can pop up that require contacting customer service. Under Armour aims to make returns and exchanges hassle-free, but exceptions may need special attention. Before you reach out, arm yourself with some key information.
Have Your Order Details Handy
When contacting Under Armour to discuss return issues, have your order confirmation readily available. This will contain key details needed, including the order number, original purchase date, items purchased, and prices paid. Being able to reference the specifics will make the process faster for you and the customer service agent.
You may also need your Under Armour online account login or store receipt. Having the method of payment, SKUs, color/size details, and any promotional codes can also help track down your purchase efficiently if needed.
Be Ready to Explain the Reason for Return
Under Armour will need to know why you are requesting a return or exchange in order to determine next steps. Be prepared to explain if the items are defective, damaged, the wrong size, or simply not to your liking.
For defects, be specific about issues like tears, broken zippers, loose threads, or missing pieces. For sizing problems, note if the fit is too snug, too loose, oddly proportioned, or differs from normal for you in that style. The more details you can provide, the better.
Ask About Return Exceptions or Overrides
If you’ve missed the return deadline or have special circumstances, start by asking Under Armour customer service if they can make an exception. Especially if an item arrived defective or the return was delayed due to a documented medical issue or emergency, exceptions may be possible.
Calmly explain your situation and why you feel an exception is warranted. Having proof of timely contact attempts along with documentation of the circumstances can help. Under Armour reps have some leeway to make judgment calls on a case-by-case basis.
Get Shipping Costs Covered When Appropriate
One perk you can request is complimentary return shipping. If an item arrived damaged or faulty through no fault of your own, Under Armour should cover the costs to send it back.
You can ask the representative to email a prepaid shipping label directly or issue a credit for the postage costs you expend. They may also arrange pickup or covering the expense of bringing the product to a retail location.
Don’t Settle for Store Credit if Refund is Fair
Unless prohibited under policy for that item, you have the right to get your original payment method refunded when returning Under Armour gear. The company should not push you to accept store credit unless that limitation was disclosed at purchase.
If a representative insists otherwise, politely but firmly stand your ground if you prefer a refund. Escalate the issue to a supervisor if needed until receiving the fair resolution you deserve.
Follow Up if the Return Drags On
Hopefully your return or exchange gets swiftly completed and resolved. But technology and logistics errors happen, so follow up if your return seems stalled. Contact Under Armour after about two weeks pass without an expected refund or replacement shipment.
Calmly explain the original return/exchange timeline and ask for a status update. Having the order details handy will again prove useful during the call. Under Armour should investigate and provide next steps for completion. Extend grace, but remain persistent.
How to Reach Under Armour Customer Service
Before contacting Under Armour about returns, try these options:
- Check order status online and confirm return received
- Chat with virtual assistant for quick answers
- Email customer service via website form
- Direct message on Facebook or Twitter
- Call toll-free customer service line
With the right preparation and information in hand, you can get assistance from Under Armour to resolve any return issues. Just remember to be patient, stay polite, and don’t take no for an answer if you are genuinely owed a refund or exchange.
How to Initiate an Under Armour Return By Mail
One convenient way to return Under Armour gear is to mail it back. While visiting a store is easier, the mail option allows you to return items from anywhere. To ensure your mailed return is processed swiftly, follow these steps.
Check Return Policy
Before boxing up your items, double check Under Armour’s return policy. Make note of the return window, any exclusions, return shipping costs, and other guidelines. This will prevent hiccups or rejections down the road.
Gather Original Materials
Locate the original Under Armour tags, packaging, receipts or paperwork that came with your order. This proves purchase and provides item specifics needed to process the return. Keep all materials intact to accompany the return shipment.
Inspect Items Closely
Carefully examine each item being returned. Note any defects, flaws or signs of wear and tear. Under Armour typically accepts gently used returns, but it helps to document condition issues upfront to avoid disputes.
Clean and Repackage
Before sending back, launder and dry clothing or shoes according to care instructions. Remove any stains, odors or pet hair. Repack items neatly in original Under Armour packaging if possible.
Choose Return Reason
Decide on the return reason for each item – whether no longer needed, wrong size, defective, or just not wanted. Make a list to include with the return for easy processing.
Confirm Return Address
Verify the shipping address provided by Under Armour for mail returns, usually included on website return forms or packing slips. Cross-check that it matches their returns center address.
Box Up Items Securely
Wrap and pad items to avoid damage in transit. Use a sturdy box and seal it well with packing tape. Oversized or heavy items may require extra reinforcement or freight shipping.
Include Required Paperwork
Print any return forms, invoices, or order confirmations to put in the box. Include a note with your name, order number, reason for each return, and preferred refund method.
Ship with Tracking
For proof of timely return, use a trackable shipping method like UPS or FedEx. Insure valuables in case of loss. Retain the tracking number to monitor the delivery status.
Follow Up if Needed
Allow at least 1-2 weeks for your return to be processed once delivered back to Under Armour. If no refund or confirmation comes after that, contact customer service to investigate.
What to Do if Your Return is Rejected
If Under Armour declines your mailed return upon inspection, don’t panic. First, carefully review their policy to see if you missed any conditions. If you believe the rejection was unwarranted, contact customer service and make your case politely but firmly.
Here are some common reasons for rejected returns and tips for resolving:
- Past return window – Ask for an exception if it was reasonably close to the deadline or extenuating circumstances applied.
- Missing paperwork – Provide any forms or information requested to complete processing.
- Used condition – Point out that used/worn items should be accepted per online policy and condition upon return.
- Original packaging not used – Explain if it was lost and merchandise was protected.
- Refund denied – Clarify that store credit should not be forced if refund was eligible per policy.
With patience and politeness, many rejected returns can be remedied by working with Under Armour customer service. However, approval is not guaranteed for returns outside of policy or proper procedures.
Helpful Tips for Returns By Mail
Keep these pointers in mind when mailing back Under Armour items to simplify the process:
- Don’t procrastinate – Ship returns early in the allowable window.
- Keep valuables insured – Protect merchandise in case of shipping loss or damage.
- Use trackable shipping – Monitor delivery to confirm Under Armour receipt.
- Double check paperwork – Include necessary order information to identify purchase.
- Hang onto tracking info – Reference numbers provide proof item was returned timely.
- Follow up if needed – Reach out to customer service if refund is delayed beyond 10-14 days of delivery.
With proper preparation, documentation, tracking, and follow-through, you can successfully return Under Armour gear through the mail. Just take care to follow their guidelines and processes to prevent avoidable hiccups.
Conclusion: Under Armour Wants Your Return Experience to be Seamless
When reviewing Under Armour’s overall return policy, it’s clear the brand aims to make the process as seamless as possible for customers. By offering generous timeframes, multiple return options, and addressing common mishaps, Under Armour shows a commitment to stellar service after the sale.
The 60 day return window for most products beats many athletic competitors who limit returns to 30 days or less. Under Armour also stands out by welcoming gently used returns – not just pristine, unused merchandise. They provide free return shipping labels frequently as well, saving customers the hassle and expense.
Under Armour understands imperfections and defects can occur too. That’s why they allow quick exchanges for immediate gratification, rather than making customers wait weeks for a replacement. For quality or sizing issues, they encourage customers to switch to a better fitting, functional alternative.
Even the fine print has consumer-friendly nuances. The exceptions are clearly defined for categories like sale, clearance and customized items. Shoppers know what to reasonably expect before purchase. And exceptions can still be made in many cases when issues arise.
Under Armour’s omni-channel return capability also promotes convenience. Returns by mail are accepted, not just in person. This ensures geographic location or mobility issues are not barriers to easy returns. Under Armour does their best to resolve disputes fairly through helpful customer service as well.
No return system is perfect, but Under Armour makes continuous improvements based on customer feedback. Some enhancements that could take their policy from good to great include:
- Free return shipping on every online order.
- Extended windows for sale or outlet merchandise.
- More flexibility on personalized or monogrammed items.
- Quick refund processing within 5-7 days.
- Free return pickup for online orders.
However, the vast majority of customers are already satisfied with Under Armour’s return process according to reviews. It balances ease of use with necessary protections against fraud or abuse. For an athletic brand, they bend over backwards to accommodate needs and make the experience positive.
At the end of the day, Under Armour wants customers to feel good about their purchases, whether they were the right fit or not. They don’t penalize buyers who want to exchange something better suited to their needs. The focus stays on quality, function and brand loyalty – not rigid policy enforcement.
Just use common courtesy when making returns. Follow the guidelines, processes and timelines reasonably closely. Communicate hiccups promptly and calmly to find solutions. Under Armour strives to get customers the right gear for their needs, whatever it takes. When you shop with that reassurance, it makes for a winning experience even if returns are required down the road.