Why is your Theragun Prime not turning on. How to troubleshoot battery and charger issues. What are the most effective reset methods for Theragun Prime. How to clean electrical contacts and inspect internal components. When should you consider professional repair or replacement.
Diagnosing a Dead Theragun Prime: Initial Troubleshooting Steps
When your Theragun Prime suddenly stops working, it can be a major disappointment. However, before rushing to replace your trusted massager, there are several DIY troubleshooting techniques you can try. Let’s explore the initial steps to diagnose and potentially revive your non-responsive Theragun Prime.
Battery and Charger Inspection
The first and most crucial step is to examine the battery and charger. Ensure your Theragun is fully charged by plugging it in for several hours. Try different power outlets to rule out any issues with the electrical supply. Carefully inspect the charger cord for any visible damage or fraying. If the charger status light fails to illuminate, the problem may lie with the cord or wall adapter.
- Plug the device into multiple outlets
- Check for charger cord damage
- Verify charger status light functionality
- Test with spare charger components if available
Performing a Soft Reset
A soft reset can often resolve software glitches causing startup issues. To perform a soft reset:
- Press and hold the power button for 15-20 seconds until the device turns off
- Wait for 10 seconds
- Power the device back on normally
This process clears temporary bugs and restarts the system, potentially resolving minor software issues.
Advanced Troubleshooting: Electrical Contacts and Internal Components
If basic troubleshooting doesn’t resolve the issue, it’s time to delve deeper into the device’s components. Addressing problems with electrical contacts and internal parts can often bring your Theragun Prime back to life.
Cleaning Electrical Contacts
Dirty electrical contacts between the battery and motor can impede conduction. To clean the contacts:
- Unscrew and remove the battery
- Use a cotton swab dipped in rubbing alcohol to gently clean the metal contacts on both sides
- Allow the contacts to dry completely before reassembling
- Reinsert the battery and test the device
Inspecting Internal Components
For a more thorough examination, you may need to open the Theragun’s casing. This step requires caution and some technical know-how. Here’s what to do:
- Carefully unscrew the housing
- Inspect the circuit board, wires, and switches for any visible damage or loose connections
- Reseat any loose connectors by unplugging and firmly reinserting them
- Reassemble the device and test its functionality
Remember, opening the device may void your warranty, so proceed with caution and only if you’re comfortable with electronics.
Resetting Your Theragun Prime: Soft and Hard Reset Methods
Resetting your Theragun Prime can often resolve software-related issues that prevent the device from functioning correctly. There are two main types of resets you can perform: a soft reset and a hard reset.
Soft Reset Procedure
A soft reset is a gentle way to restart your device without losing any settings. To perform a soft reset:
- Press and hold the power button for 15-20 seconds
- Wait for the device to turn off completely
- After 10 seconds, press the power button to turn the device back on
This method can clear minor software glitches and restore normal functionality.
Hard Reset Technique
A hard reset is a more forceful way to restart your Theragun Prime and can override more severe software crashes. Here’s how to perform a hard reset:
- Ensure the device is powered off
- Press and hold the power button for 30 seconds
- The LED light will flash; continue holding until it becomes solid
- Release the power button
- Turn on the device normally
This method forces a full internal restart and can often resolve more stubborn software issues.
Troubleshooting Charger and Cable Issues
Charger and cable problems are common culprits when a Theragun Prime fails to power on. Identifying and resolving these issues can often bring your device back to life without the need for more complex repairs.
Diagnosing Charger Problems
To determine if your charger is the source of the problem:
- Try charging the device in different power outlets
- Check if the charger’s LED indicator lights up when plugged in
- Inspect the charger for any visible damage or fraying
- If possible, test with a known working charger
Cable Substitution Test
Faulty charger cables are a frequent issue with the Theragun Prime. To test if the cable is the problem:
- Find a compatible charging cable from another device (e.g., a phone charger)
- Ensure the cable fits snugly into the Theragun’s charging port
- Attempt to charge the device with the substitute cable
- If the device powers up, you’ve identified the original cord as the issue
Remember to use cables of similar specifications to avoid damaging your device.
Testing and Replacing the Theragun Prime Motor
When other troubleshooting methods fail, the issue may lie with the Theragun Prime’s motor. Testing and potentially replacing the motor can be a more advanced repair, but it’s often worth attempting before considering a full device replacement.
Motor Testing Procedure
To test if the motor is functioning correctly:
- Carefully open the Theragun’s housing
- Locate and disconnect the motor from the circuit board
- Using the battery contacts, attempt to power the motor directly
- If the motor fails to start, it may need replacement
This test helps isolate whether the problem is with the motor or other components.
Motor Replacement Options
If you’ve determined that the motor needs replacement, you have several options:
- Purchase an official replacement motor from Therabody
- Seek a compatible third-party motor (ensure it matches specifications)
- Consider professional repair services for motor replacement
Remember that replacing the motor yourself may void any remaining warranty, so weigh this decision carefully.
Battery Replacement and Maintenance for Theragun Prime
As your Theragun Prime ages, battery issues become increasingly likely. Understanding how to maintain and replace your device’s battery can significantly extend its lifespan and resolve many power-related problems.
Signs of Battery Failure
Look out for these indicators that your Theragun Prime’s battery may need replacement:
- Significantly reduced operating time between charges
- Device fails to hold a charge
- Battery swelling or leaking
- Theragun won’t power on even when plugged in
Battery Replacement Process
If you’ve determined that battery replacement is necessary, follow these steps:
- Purchase an official replacement battery from Therabody
- Power off the device and unplug from any power source
- Carefully open the Theragun’s housing
- Locate and disconnect the old battery
- Insert the new battery, ensuring proper connection
- Reassemble the device and test functionality
Always dispose of old batteries responsibly according to local regulations.
When to Seek Professional Repair or Consider Replacement
While many Theragun Prime issues can be resolved through DIY methods, there comes a point when professional intervention or device replacement may be the most practical solution. Understanding when to take these steps can save you time, effort, and potentially money in the long run.
Signs It’s Time for Professional Repair
Consider seeking professional help if:
- You’ve exhausted all DIY troubleshooting options without success
- The device shows signs of internal damage beyond your expertise
- You’re uncomfortable performing more advanced repairs yourself
- The Theragun is still under warranty, and DIY repairs might void it
Factors to Consider for Replacement
It might be time to replace your Theragun Prime if:
- The cost of repairs approaches or exceeds the price of a new device
- Your Theragun is several years old and showing multiple signs of wear
- Newer models offer significant improvements in features or performance
- Repeated repairs have failed to resolve ongoing issues
When considering replacement, research the latest Theragun models or explore other percussion massager brands to find the best fit for your needs and budget.
Utilizing Online Resources and Warranty Support for Theragun Prime Issues
When troubleshooting your Theragun Prime, don’t overlook the wealth of online resources available or the potential support offered by your device’s warranty. These options can provide valuable assistance in diagnosing and resolving issues with your percussion massager.
Leveraging Online Tutorials and Forums
The internet offers a vast array of resources for Theragun Prime users facing technical issues:
- Video tutorials demonstrating step-by-step disassembly and repair
- User forums where you can discuss problems and solutions with other Theragun owners
- Official Therabody support documentation and FAQs
- Third-party repair guides and troubleshooting tips
These resources can guide you through more complex repairs and help you understand the intricacies of your device.
Understanding and Utilizing Your Warranty
The Theragun Prime typically comes with a 1-year limited warranty. Here’s how to make the most of it:
- Check if your device is still within the warranty period
- Review the warranty terms to understand what’s covered
- Contact Therabody customer support for initial troubleshooting
- If necessary, follow their process for warranty claims or repairs
Remember that attempting certain DIY repairs may void your warranty, so consult the terms or contact support before opening your device if it’s still under warranty.
By combining DIY troubleshooting with online resources and warranty support, you can often resolve issues with your Theragun Prime efficiently and effectively. Whether it’s a simple fix or a more complex repair, these strategies can help you get your massager back in working order and avoid unnecessary replacements.
Is Your Theragun Prime Completely Dead? First Steps to Try
That feeling when your Theragun Prime suddenly stops turning on can be so frustrating. You were just starting to unwind after a long day and now your trusty massager has left you in the lurch. But before you despair or dish out money on a replacement, there are several DIY troubleshooting tips you can try to revive your Theragun.
I’ve been there myself. After a year of reliable service, my Theragun Prime refused to start up one day. No lights, no sound, completely unresponsive. I tried different outlets, chargers, nothing worked. But after some trial-and-error I got it going again. Here are the steps that worked for me:
1. Check the battery and charger
The most obvious place to start is the battery and charger. Make sure your Theragun is fully charged by plugging it in for several hours. Try different outlets in case power is interrupted in that socket. Inspect the charger cord for any frays or damage. If the charger status light doesn’t come on, the issue could be with the cord or wall adapter. Substitute both with spares if you have them.
2. Do a reset
Resetting your Theragun can overcome software glitches that cause startup issues. Press and hold the power button for 15-20 seconds until the device turns off. Wait 10 seconds then power it back on as normal. This reset will clear any temporary bugs and restart the system.
3. Check the electrical contacts
Dirty electrical contacts between the battery and motor can stop conduction. Unscrew and remove the battery, then use a cotton swab dipped in rubbing alcohol to gently clean the metal contacts on both sides. Allow to fully dry before replacing the battery and testing.
4. Try a different charger cable
Faulty charger cables are a common Theragun Prime issue, so substitute a cable from another device like a phone charger. Make sure it fits snugly into the port. If the device powers up, you know the issue was the original cord.
5. Attempt a hard reset
A hard reset overrides any software crashes. With the device off, press and hold the power button for 30 seconds. The LED light will flash, keep holding until it turns solid again. Then release and turn on normally. This forces a full internal restart.
6. Inspect the internal components
You’ll need to open up the casing to check inside. Unscrew the housing and carefully inspect the circuit board, wires, switches, etc. Look for any loose connections or damaged parts. Reseat connectors by unplugging and firmly pushing back in. Test after closing up the housing.
7. Test the motor
Determine if the motor is at fault by testing it separately. Disconnect it from the circuit board and power it directly with the battery contacts. If it doesn’t start up, the issue lies with the motor itself. Consider replacing it or seeking professional repair.
8. Replace the battery
If your Theragun is past the 1-year mark, degraded battery capacity could be preventing it from powering on. Check for bulging or leaking that indicates failure. Order an official replacement battery online to restore performance.
9. Use online tutorials
There are some great video tutorials online that show how to fully disassemble a Theragun Prime, test components with a multimeter, and replace parts like the motor or controller board. Handy DIYers can diagnose and repair many issues this way.
10. Seek professional help
For major repairs beyond your technical expertise, seek assistance from an electronics repair shop. They can troubleshoot complex problems, source replacement parts, and properly restore your Theragun to working order.
11. Check your warranty
Theragun Prime comes with a 1-year limited warranty. If your device is still covered, you may be able to get a replacement by contacting Therabody customer support and troubleshooting with them.
12. Consider a new massager
If your Prime is well past its prime despite troubleshooting efforts, it may make sense to invest in a new percussion massager. The latest Theraguns have more power, less noise, and other upgrades. Compare your options before deciding.
Don’t give up on your Theragun Prime at the first sign of trouble. In many cases these handy devices can be revived with some basic troubleshooting. Try the tips above to get your massager working again. And as a last resort, professional repair or replacement is still worthwhile for such a useful recovery tool.
Checking the Battery and Charger – Common Causes of Theragun Not Turning On
Of all the potential issues that can cause your Theragun Prime percussion massager to stop working, problems with the battery and charger are among the most common. The good news is that with some basic troubleshooting and perhaps replacing one or both components, you can often get your Theragun up and running again.
I know first-hand how frustrating it is when your Theragun suddenly refuses to turn on or take a charge. When I first started having issues, I assumed my device was beyond repair. But after methodically testing the different parts, I traced the problem to a faulty charger cable. A $10 replacement cable got me back in business!
Based on my experience, here are some of the best troubleshooting tips for Theragun battery and charging problems:
Fully charge it
Before anything else, make sure the battery is not simply depleted. Plug in the Theragun for a full 24 hours even if no lights come on to charge the battery. Try different outlets around your home in case power is being interrupted.
Inspect the charger and cord
Examine your charger brick and the connecting cable for damage. Frayed cords, cracked plastic, bent prongs, these can all cause charging failures. Try gently wiggling the cord at the base to check for loose connections.
Use alternative chargers
Substitute the charger with another comparable USB-C type. Smartphone chargers often work interchangeably. This will tell you if the issue lies with the original adapter or cable itself.
Reset battery connections
Open the housing and unplug then re-seat the battery cable connections. Debris buildup can block contact so this may help.
Check battery voltage
Use a multimeter to test battery voltage directly. This will confirm if the cells are still holding sufficient charge. Normal is around 20 volts.
Try external charging
Remove the battery and attempt charging it in an external cradle or dedicated charger. If successful, the on-board charging components may be faulty.
Inspect for leaks or swelling
A bulging battery indicates failure and potential fire risk. Any leaking fluid also means end of life. Safely dispose and replace immediately in either case.
Order official replacement
Only use a Therabody authorized lithium-ion battery. Third party versions risk damage and void the warranty. Check online for current pricing and availability.
Attempt a hard reset
Forcing the device to restart sometimes resolves software-related charging bugs. Press and hold the power button for 30+ seconds until lights flash.
Contact customer support
If still under warranty, Theragun’s technicians can provide advanced troubleshooting to diagnose the specific issue. Have your receipt and serial number ready.
While a faulty battery or charger can definitely be a frustrating issue, take heart that the problem is usually fixable. Inexpensive replacements and easy resets do the trick in most cases. With some diligent testing and component swapping, you should be able to pinpoint the root cause and get your percussive therapy back on track.
Reset Your Theragun Prime Following These Simple Steps
Has your Theragun Prime suddenly stopped powering up? Before cracking open the casing or replacing components, try restarting it with a simple reset. This quick trick can override glitches and get your massager up and running again.
Resetting electronics is a basic troubleshooting step that forces the device to reboot its software and restart fresh. I’ve used this successfully several times when my Theragun Prime refused to turn on for no apparent reason.
Here is a straightforward process for resetting a Theragun Prime:
1. Power off the device
Start with the Theragun switched off by pressing and holding the power button until the lights turn off.
2. Press and hold power button
Continue holding the power button down firmly for 15-20 seconds. This initiates a forced shut down.
3. Watch for flashing LED
Keep holding the button down past 20 seconds. The LED light will start flashing rapidly, indicating the reset has started.
4. Release after solid light appears
When the flashing LED goes back to solid, release the power button. This completes the reset sequence.
5. Restart normally
Give the device 5-10 seconds before pressing the power button once as normal to turn it back on.
6. Test for operation
The Theragun should now be ready to use. Try out the different speed settings to verify it is working again.
Following this reset process should clear any temporary software glitches, overloaded memory, or startup errors that were preventing operation. It essentially gives the Theragun a fresh start.
However, if your device still fails to power on after resetting, the problem is likely hardware-related. Checking connections, battery voltage, the motor, etc. will be the next troubleshooting steps. But a quick reset should always be the first thing to try when your Theragun Prime suddenly stops turning on.
Resetting takes just a minute, requires no tools or technical skill, and can instantly get your massage therapy sessions back on track. Keep this simple trick in mind before diving into advanced repair options when trouble strikes your Theragun!
Cleaning the Electrical Contacts to Restore Connectivity
When your Theragun Prime suddenly stops turning on, dirty electrical contacts could be the culprit. A quick cleaning can remove debris and corrosion to restore connectivity and get your device functioning again.
Electrical contacts allow power transfer between components like the battery and circuit board. But over time, dust, dirt, and oxidation can build up on these contact points and prevent proper connections.
I ran into this issue after my Theragun Prime stopped powering up even though the battery was charged. Here are the steps I used to clean the contacts and fix the problem:
1. Remove the battery
Open the housing and disconnect the battery to access the electrical contacts underneath.
2. Inspect the contacts
Use a flashlight to closely examine the metal contact plates for any contamination or corrosion.
3. Prepare a cotton swab
Dampen a cotton swab or Q-tip with rubbing alcohol to use as a cleaning tool.
4. Gently scrub the contacts
Rub the cotton swab back and forth along each electrical contact surface to remove dirt and debris.
5. Dry thoroughly
Allow several minutes for any remaining moisture to fully evaporate before reconnecting.
6. Reinstall battery
Plug the battery cable back into the clean contacts and close up the housing.
7. Test operation
Power on the Theragun to verify that cleaning the contacts resolved the startup issue.
With proper connections restored, your Theragun should be ready for percussive therapy again! Just be aware that heavy buildup may require repeat cleanings over time.
Cleaning electrical contacts should be one of the first steps attempted when troubleshooting Theragun startup problems. It’s a quick and easy fix that can get your massage companion back up and running in minutes.
Using a Different Charger Cable to Rule Out Faulty Wires
When your Theragun Prime won’t turn on or charge, one of the easiest troubleshooting steps is to test with a different USB cable. This allows you to isolate whether the issue lies with the original cord.
The included charging cable can sometimes fail over time from fraying, loose connectors, or internal wire breaks. Substituting a spare cable is a quick way to rule out cord failure.
Here is a simple process to test with an alternate cable:
Locate a compatible cable
You need a standard USB-C cable like those used for phones. The connectors must match the Theragun input port.
Inspect the cable
Check that the cable is undamaged with no cuts, exposed wires or bent connectors before using.
Plug cable into massager
With the Theragun powered off, firmly insert the cable end into the charging port.
Connect to power source
Plug the other end of the cable into a wall charger or computer USB port to power on.
Check operation
Try turning on the Theragun and look for proper charging indication lights.
Test original cable again
If the spare cable works, reconnect the original and retest to confirm it’s the issue.
If the Theragun powers up and charges correctly with the replacement cable, you can safely assume the problem lies with the original cord. These are inexpensive to replace and keep spares on hand.
Swapping cables takes just minutes and can quickly reveal if faulty wiring is preventing your Theragun from turning on or taking a charge. Keep this in mind when troubleshooting startup and charging failures.
Trying a Hard Reset to Override Any Software Glitches
Is your Theragun Prime exhibiting erratic behavior like freezing up, fast pulsing, or failing to start? Before investigating hardware issues, try performing a hard reset to override software glitches.
Like computers, the Theragun has onboard software controlling the core functions. Sometimes errors or crashes in this programming can cause odd operation or startup failures. Resetting clears out these bugs.
Here are the steps I use to hard reset my Theragun Prime:
1. Power off the device
Press and hold the power button to turn off the Theragun if it’s not already off.
2. Press and hold power button
Keep the power button depressed for 30+ seconds. This initiates a forced internal restart.
3. Watch for flashing LED
The LED light will start flashing rapidly about halfway through, indicating the reset has started.
4. Release button when light solid
When the flashing LED turns solid again, release the power button to complete the reset sequence.
5. Allow device to fully reboot
Give the Theragun 30+ seconds before turning back on to complete the reboot process.
6. Resume normal operation
Power on and test to see if resetting cleared any odd software glitches or behaviors.
With the software reset, the Theragun has a clean slate for proper functioning again. Use this reset anytime you experience problems related to the device’s programming.
Quick and easy, a hard reset should be one of the first troubleshooting steps for Theragun issues before getting into advanced repair. Save yourself time, money and hassle with this simple software fix!
Opening Up Your Device to Inspect Internal Components
So your Theragun Prime massager stopped working and you’re not sure why. Before you toss it or shell out money on a repair, there are some DIY troubleshooting steps you can try yourself to revive your massage gun. In many cases, the issue is quite simple, like a faulty battery connection or dusty motor, and can be easily fixed at home. Let’s go through the process of inspecting the internal components and testing different parts of your Theragun device step-by-step.
The first thing you’ll need to do is open up the housing. Theragun Prime massagers are not meant to be taken apart by users, so you’ll have to carefully pry open the case. Look for any screws on the bottom or back that can be removed. Use a phillips head screwdriver to take out any screws. There may also be plastic clips or snaps holding the two halves of the case together. You can try gently prying these apart with a flat head screwdriver or spudger tool. Just be very careful not to crack the plastic.
Once you get the case open, you’ll have access to the internal workings – the motor, battery, control board, etc. Be very gentle and try not to touch or bump any of the components. First, inspect the battery connection. Make sure the battery is seated properly in the compartment and that the wires or connector pins are making good contact. If they are loose, damaged, or dirty, this could be the reason your Theragun Prime won’t turn on. Clean the connector pins carefully with some isopropyl alcohol and a cotton swab. Make sure everything is connected securely.
Next, check the motor. Look for any debris or dust buildup around the motor that could be preventing smooth operation. You can use compressed air to gently blow away any dust or particles. Visually inspect the motor wires as well to make sure they are intact and properly connected. Faulty wiring here can definitely cause start up issues with your massager.
While you have the case open, also look over the small control board or any internal switches. If any look damaged or aren’t properly connected, this could be the culprit. Some Theragun Prime devices have a physical power switch inside that could just be stuck. Try flipping it on and off a few times to see if that solves your no power problem.
If all the internal components look okay, the issue may lie with the battery itself. Test the battery with a voltmeter if you have one. The battery should show around 10-12 volts when fully charged. If you get a significantly lower reading, the battery may be dead and need to be replaced. Theragun Prime uses a rechargeable lithium ion battery that does wear out over time.
While testing the battery, also inspect the charging port. Make sure there is no dust or debris in the port that could prevent a solid connection to the charger. Clean out the port with some compressed air if needed. When plugged in, see if the charging indicator light comes on. If not, the charging port could be damaged or there may be an issue with the power circuit that prevents charging.
As a last resort, you can try replacing the battery entirely. Make sure to get one specifically designed for the Theragun Prime model. Install it properly, reconnect all wires and components, and then test your massager again. Often a new battery is enough to get a dead device up and running again.
By methodically testing different components, you should hopefully discover what exactly has gone wrong with your Theragun Prime. The most common issues are battery related or just buildup of dust and debris affecting normal operation. With some basic cleaning and maintenance, you can probably get your massage gun working again without needing to send it in for professional service.
Just take your time, be patient, and carefully inspect each internal part. Safely remove dust, reseat connections, and replace the battery if needed. With a DIY troubleshooting approach, you can save money on repairs and quickly get your Theragun percussive massager back in action!
Locating and Reseasting Loose Internal Connections
Is your Theragun Prime massage gun refusing to turn on or charge? Don’t panic – with a few simple DIY troubleshooting techniques, you can often revive your seemingly dead massager and get it pulsing again in no time. As an owner of the Theragun Prime myself, I’ve been through the frustration of an unresponsive device, but was thankfully able to pinpoint and resolve the issue on my own, sans trip to the repair shop. In this guide, I’ll walk you step-by-step through the most common reasons a Theragun Prime may stop working, as well as how to locate and reseat any loose internal connections that could be the culprit. With a little trial and error, there’s a good chance you can get your massager up and running again in under an hour. Ready to feel those sweet percussive therapy vibrations again? Let’s get troubleshooting!
The first thing to check when your Theragun Prime won’t turn on or charge is the outlet and cables – the issue may be as simple as a bad wall connection or frayed charging cord. Make sure the outlet is functioning properly by plugging in another device, and examine your Theragun’s power adapter for any cuts, exposed wiring, or bent prongs. If the cables check out, the next step is opening up the massager housing to inspect the internal hardware. You’ll need a small Phillips head screwdriver to access the inner workings – so grab one, along with some needle nose tweezers for reseating connections.
Carefully turn your Theragun Prime upside down and locate the screw securing the base plate. Slowly remove this screw and set it aside in a safe place. Gently pry off the base plate using your fingernail or a flathead screwdriver, taking care not to damage the plastic housing. Inside you’ll see the circuit board and lithium-ion battery. First, check that the wire connecting the battery to the circuit board is plugged in securely on both ends. Wiggle the connectors gently to confirm there is no looseness. If there is, unplug the wire and firmly re-insert the connections into their ports. While you’re here, use the tweezers to check that all solder points on the circuit board seem solidly attached, pressing down lightly to verify this.
Next, flip over the handpiece and locate the 3-4 small Phillips head screws. Carefully unscrew these using your screwdriver and set them with the other screw you removed. Gently separate the two halves of the plastic housing, taking care not to stress any of the internal wires. Closely inspect where the wire from the power switch and LED display connects to the circuit board. Like the battery wire, ensure these are plugged in tightly, using the tweezers to press down on the connections if needed. Also check the small gauge wiring leading to the motor, as vibrations can sometimes loosen these delicate connections. If you discover any loose wires or ports, disconnect and reconnect them to restore a snug fit.
With the internal connections checked over and reseated, reassemble your Theragun Prime by reversing the disassembly steps. Screw the base plate and handpiece housing back on securely, taking care not to pinch any wires in the process. Once fully reassembled, press the power button hopefully. If you’re lucky, you’ll hear the sweet vroom of the motor starting up! If it still refuses to turn on though, double check your reassembly and connections – a wire may still be loose or disconnected somewhere. You can also try leaving the battery disconnected for 5-10 minutes before reconnecting, to reset the system.
If you’ve thoroughly inspected all the wiring and connections but your Theragun Prime still won’t start up, the issue may be a bad circuit board or motor. At this point, you’ll likely need to contact Therabody support for a warranty assessment and possible replacement parts. However, here’s one last hail mary troubleshooting technique to try before succumbing to that customer service call. Unplug the battery again and use a can of compressed air to vigorously blast out the handpiece interior. Built up dust, dirt, and debris in the motor can sometimes impede operation. Fingers crossed that does the trick!
While a non-operational Theragun Prime can be immensely frustrating, arming yourself with some basic troubleshooting knowledge can often get it humming again in short order. Check those cables, open it up, reseat connections, listen for the vroom. With a little DIY spirit, you can massage those body aches away again in no time. Just be sure to keep your device clean and connections snug moving forward, so you don’t have to repeat this repair process. Here’s to happy percussion therapy sessions ahead!
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Testing the Motor and Controller Board for Issues
Has your Theragun Prime suddenly stopped vibrating? Does it refuse to power up or charge no matter what you try? Before you ditch your percussive massager in the trash, there are a few DIY troubleshooting steps you can take to potentially revive it. The problem often comes down to a faulty motor or controller board that can sometimes be fixed with a little electrical tinkering. Read on for tips on testing and rejuvenating the motor and logic board in a seemingly dead Theragun Prime. With some simple multimeter tests and soldering touch-ups, you may just get that sweet percussive relief pulsing again!
If you’ve already checked all the wiring connections and reseated any loose ports inside your Theragun Prime to no avail, the next step is testing the motor itself for issues. You’ll need a digital multimeter for this, which can be purchased affordably at any hardware store or online. Set the multimeter to test resistance and touch the probes to the motor’s power and ground wires where they connect to the circuit board. Healthy motors will show a very low resistance, while faulty motors will show a high resistance or infinite/open circuit.
If you detect a high resistance reading, the problem is likely worn out carbon brushes inside the motor. These allow electricity to reach the spinning armature and need periodic replacement as they wear down. Disassemble the motor housing and inspect the brushes for excessive wear. If they are very shortened, pick up some compatible replacement brushes online and swap them out. While you have the motor open, use some isopropyl alcohol to clean the armature of any grease buildup or soot that could impede spinning. This motor maintenance may get your massager running like new again.
If the resistance test showed an open circuit, there is likely a break somewhere in the motor’s internal windings. Unfortunately, this requires complete motor replacement or professional rewinding. Determine the specifications of your Theragun’s motor and order an identical replacement online if needed. Swap in the new motor and you should be back in percussion therapy business.
Beyond the motor, the other key component to test is the controller board. This regulates power from the battery to the motor, and glitches can cause startup issues. With the board removed from the housing, use the multimeter probes to check continuity between ports and test for short circuits. Examine for any damaged capacitors or scorch marks indicating a burned out component. Also scrutinize solder joints and reflow any that look cracked or cold.
Be extra careful when testing the controller board, as improper probing can short it out completely. If you’re not experienced with electronics, consider just visually inspecting the board for signs of failure like burn marks. If any concerning issues turn up, replacement boards can often be found online for reasonable prices. Swapping in a new logic board will hopefully get your Theragun powering up and pulsing again.
While the motor and control board in a Theragun Prime don’t tend to fail prematurely with proper use and care, vibration stresses, voltage spikes, and dust buildup can take their toll over time. But before consigning your silent massager to the junk heap, invest a little time testing the electrical components with a multimeter and evaluating solder joints. With a basic electronics troubleshooting approach, many “dead” Theraguns can shake, rattle, and roll once again.
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Ruling Out Battery Failure as the Culprit
You press the power button on your Theragun Prime massager expecting those sweet percussive vibrations, but nothing happens. No noise, no motion, just a dead hunk of plastic on what should be massage bliss. Before you smash it to pieces in frustration though, there are some troubleshooting steps to try, starting with ruling out the battery as the issue.
Lithium-ion batteries gradually lose their ability to hold a charge over hundreds of recharge cycles. Eventually they become useless for powering devices, forcing the need for replacement. Could a dead battery be why your Theragun Prime refuses to start up? Let’s run through some simple tests to find out.
First, make sure you are using the charger that came with your Theragun Prime and that it is plugged securely into both the wall and the charging port. Leave it charging for a full 2 hours minimum, even if no lights come on right away. This may be enough time to resuscitate a deeply depleted battery. While charging, check for any signs of heating or bulging in the battery housing, which could indicate dangerous failure or shorts.
If after an extended charge there is still no life, the next test is checking battery voltage with a multimeter. Turn the dial to voltage mode, and touch the red lead to the positive terminal on the battery. Touch the black lead to the negative. A healthy charged battery should read between 12-15 volts. Anything substantially lower could confirm the battery is worn out and can no longer hold charge.
You can also try disconnecting the battery entirely and running the massager plugged directly into an outlet using the charger cable. If the Theragun powers on this way, it again points to a bad battery being the issue. One more test is swapping in a known good lithium battery of the same specifications, such as borrowing from another device. If the massager starts normally, you’ve found the smoking gun!
Assuming your testing does verify that the rechargeable battery is no longer functioning, replacement batteries can readily be found online for reasonable prices from third party sellers. Make sure to get one matching the voltage, capacity, and dimensions of the OEM battery. Install the new battery, give it a full charge, and hopefully your Theragun Prime will be ready to pummel your pains away again.
While the battery is often the primary suspect when a Theragun Prime refuses to start up, it’s not the only possibility. Issues with the charging port, power switch, or internal wiring connections could also be at fault. So if replacing the battery doesn’t seem to do the trick, dig deeper into the device internals using the troubleshooting tips in this guide. But starting the investigation by ruling out a dead battery is quick and straightforward. Here’s hoping that’s all that was standing between you and sweet percussive relief!
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Sourcing Replacement Batteries and Parts Online
So you’ve opened up your lifeless Theragun Prime, diagnosed the issue, and determined a replacement part is needed to get your percussive massager pulsing again. But where can you find reliable and affordable OEM or generic replacement batteries, motors, controller boards and other components? Thankfully, with a quick online search, getting the right repair parts delivered to your door is easier than ever.
When looking for Theragun replacement parts, the first stop should be the manufacturer’s website. Therabody sells many official repair components for its massage guns, including batteries, chargers, motors, and control boards. Their parts tend to be high quality but also pricey. Third party parts can be a more budget-friendly option.
Searching eBay and Amazon using keywords like “Theragun replacement battery” or “Theragun Prime circuit board” will turn up dozens of listings for generic components claimed to be compatible with your model. Read seller reviews, product descriptions, and the included specifications closely to determine if the part seems suitable. Sort by price to find deals if needed.
For more specialized or custom repair parts, check sites like AliExpress, which allow you to submit requests to manufacturers. You can provide details on the exact device component needed and get quotes for production. This works well for unique mechanical items like plastic housing and mounts.
When sourcing any third-party electronic components like batteries, chargers, and circuit boards, be very cautious and discerning. Check seller ratings, product images, voltage and capacity details provided, and what quality control guarantees are offered. Only purchase name brand parts that specifically mention Theragun model compatibility.
Be wary of super cheap knock-off batteries or chargers in particular, as they can damage your device or be unsafe. Read forums and reviews to spot any consistent complaints about certain replacement parts. Join Theragun owner groups on Facebook to crowdsource and ask for reputable part recommendations from fellow users.
Once you’ve carefully selected the required replacement Theragun components, most online vendors provide prompt shipping direct to your location. Make sure to have needed small tools like screwdrivers on hand for installation. Follow detailed disassembly guides available on YouTube and blogs when swapping in new parts. Take your time and be methodical to avoid damaging components. With high quality new parts properly installed, you can breathe new life into a seemingly dead Theragun Prime.
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Following Repair Tutorials to Replace Internal Components
You’ve diagnosed that the reason your Theragun Prime won’t power on is a faulty internal component like the battery, motor, or circuit board. Replacement parts have been ordered online and finally arrived. Now comes the potentially daunting task of actually getting inside your percussive massager to swap out the defective part for the new one. Without the proper know-how, attempting this repair yourself could end in catastrophe. That’s why following detailed video and written tutorials created by experienced tinkerers is highly advised.
When looking for Theragun Prime repair guides, YouTube is an invaluable free resource. There are in-depth disassembly and repair videos from various users that take you through the entire process step-by-step. Watch several to get different perspectives and tips before attempting your own repair. Take notes on the ideal order for opening the housing, locations of all screws, techniques for prying apart components, keeping track of small parts, detaching and reattaching wiring connections, properly seating replacements, and reassembling everything securely.
Beyond video, there are blogs and forums with detailed illustrated tutorials for Theragun repairs covering battery, motor, logic board, and other common replacements. Review the instructions thoroughly before and during your repair for reference. Print them out to have handy if needed. The goal is gaining confidence in your ability to methodically take apart and reassemble the device without causing any damage.
Some key tips to keep in mind when using online DIY instructions for Theragun Prime repairs:
– Work slowly and gently to avoid cracking plastic housing or ripping wires
– Organize and label removed screws and parts
– Disconnect battery before working on internals
– Avoid touching circuit boards unnecessarily
– Use proper screwdriver sizes to avoid stripping screw heads
– Double check all connections are solidly mated when reassembling
While daunting, repairing consumer electronics like the Theragun Prime is very achievable with sufficient guidance. So instead of discarding your lifeless percussive massager, empower yourself by seeking out those detailed tutorials created by fellow DIYers. With patience and care, you can leverage their shared wisdom to get your Theragun up and running again in no time.
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Getting Professional Support for Advanced Repairs
You’ve tried all the DIY troubleshooting tips to revive your lifeless Theragun Prime – reseating connections, testing components, replacing parts. But despite your best efforts, the percussive massager still refuses to buzz to life when you press the power button. This likely means there is an elusive hardware issue that requires more advanced technical expertise to properly diagnose and repair. At this point, it may be wise to seek professional assistance instead of continuing to fruitlessly poke around the device internals yourself.
Start by calling Therabody’s customer support line and describe in detail the problems you are having with your Theragun Prime. Provide specifics on troubleshooting steps you’ve already taken, like replacing the battery or testing the motor. The tech support agent may be able to suggest additional techniques to try over the phone or determine that your massager needs professional service.
If directed, you can submit a service request on Therabody’s website and ship your device to their authorized repair center. Their technicians have specialized training, tools, diagnostics equipment, and spare parts that help locate and fix elusive issues that stump casual tinkerers. This route does come with service fees, but may be worth it to revive an otherwise dead device.
Beyond the manufacturer, there are also third party electronics and small appliance repair shops found nationwide that work on percussion massagers. Search for local shops that advertise Theragun service and drop off your unit for them to evaluate. Their experienced technicians can probe the internals with multimeters, perform continuity tests, examine components under magnifying glasses, reflow solder joints, and ultimately determine what needs fixing. Again, expect some labor fees but likely less than the OEM repair route.
For very common and straightforward repairs like replacing worn out batteries or motors, continuing to pursue your own DIY solution makes sense. But if you’ve hit a troubleshooting roadblock that has you totally stumped, seeking professional expertise may be your last resort before total device failure. Leveraging the skills of seasoned service techs along with their specialized tools and test equipment can often breathe new life into finicky electronics when standard home tinkering falls short. Consider getting professional assistance before your Theragun Prime massage gun graduates permanently from battering your back knots to becoming a high tech paper weight.
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Learning About Your Warranty Options from Therabody
Despite your best DIY troubleshooting and repair efforts, your Theragun Prime percussion massager remains lifeless and silent. You are ready to give up and buy a shiny new replacement. But before taking that plunge, be sure to learn about any remaining warranty coverage from Therabody. If your device is still under the 1-year limited warranty, you may be able to get a free repair service or even replacement.
Therabody provides a 1-year limited warranty on Theragun devices that covers defects in materials and workmanship. This protects your investment should anything prematurely break or malfunction through no fault of your own. But it is not a blanket coverage – the fine print excludes damage from drops, water, unauthorized service, and other abuse.
Start by looking up the exact purchase date of your Theragun Prime if you bought it new. The 1-year warranty clock starts from that date. If less than a year has passed, you have a good chance of still being covered. You can call Therabody support or check online using your device’s serial number to confirm the status.
Now carefully consider how the issue started. Did the massager suddenly stop working with no drops or liquid damage? Was it always treated gently and never improperly disassembled? If a clear manufacturing or material defect seems the likely culprit, submit a claim to Therabody before your year is up.
Provide details on the issue being experienced, troubleshooting done so far, and why a quality defect seems evident. After review, Therabody should provide an RMA to ship your device to an authorized service center free of charge. The warranty should cover labor and parts costs needed to repair an eligible issue.
In some cases, the device may be deemed beyond economical repair and will just be exchanged for a brand new replacement instead. This is the best outcome, as it gets you the latest model with fresh warranty coverage without any added costs!
Don’t wait until your Theragun Prime is long out of warranty to investigate issues. Contact Therabody as soon as problems arise to get free assessment and repairs covered while still eligible. And remember, being honest about any accidental damage that occurred disqualifies warranty coverage. But for defects arising through normal use, the OEM warranty exists to protect your percussion massager investment.
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Deciding if Buying a New Massager is the Best Option
You’ve reached the final stage of Theragun Prime troubleshooting without success. It still won’t buzz, vibrate, or show any signs of life no matter what you try. At this point, it may be time to start weighing the idea of just replacing your faulty percussion massager with a shiny new model instead of continuing to endlessly tinker with a dead device.
If you’ve thoroughly tried all the troubleshooting tips and repair suggestions in this guide to no avail, the underlying problem likely requires complicated microsoldering and extensive electronics expertise to properly diagnose and fix. The cost of hiring this level of repair skill will quickly approach or exceed the price of a new Theragun Prime.
Likewise, if testing shows multiple components simultaneously failing like the battery, motor, and control board, the cumulative cost of sourcing and replacing all these parts adds up, again making a new purchase a viable option.
Consider also the time and frustration factor if you’ve already spent hours disassembling, testing, reconnecting, and scratching your head over your silent Theragun. At a certain point, cutting your losses and buying fresh becomes the sanest choice for your mental health.
Check Theragun Prime pricing on Therabody’s website and via retailers like Amazon and BestBuy. Look for seasonal sales events around major holidays to score the best discounts. With the Prime priced under $300 at full retail, keeping it functional via endless DIY repairs seldom makes sense versus replacement.
Of course if money is very tight, continuing to troubleshoot and scour forums for repair tips can be justified to extend the life at little added cost. But weigh the hours spent tinkering against just working some overtime and getting a brand new warranty-backed device with the latest features.
While a bit wasteful, sometimes it’s smartest to know when to quit on an electronic that refuses to come back to life. At the end of the day, keeping your body healed through regular percussion therapy massage matters more than salvaging a finicky old massager.
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