Troubleshooting Theragun Prime Issues Fixing a Theragun That Wont Turn On or ChargeTroubleshooting Theragun Prime Issues Fixing a Theragun That Wont Turn On or Charge
Checking the Battery and Power Indicator Light
When your Theragun Prime won’t turn on or charge, the very first thing to check is the battery itself. Examine the power indicator light on the bottom of the device – if it’s blinking or not lighting up at all when plugged in, that’s a telltale sign of an issue.
Start by inspecting the battery pack closely – look for any visible damage, swelling or leaks that could prevent the device from powering on. Gently wiggle the battery and make sure it’s seated properly in the housing. A loose connection could be interrupting the ability to charge.
While examining the battery, also look at the small LED power indicator light. When functioning normally, it should glow solid green when fully charged, and solid amber when the battery has some charge left. If the light is flashing or not coming on at all, the battery may be completely drained and unable to take a charge.
To troubleshoot further, try removing the battery entirely and plugging it directly into the charger, separate from the massager. If the indicator light still won’t illuminate, the issue is likely with the battery itself and it may need to be replaced. Contact Theragun customer support and they can assess the problem and send a replacement battery if needed.
Checking this simple but essential component first can help pinpoint if the issue with your Prime stems from the battery or charging system. Diagnosing any problems early on can potentially save you from more headaches down the road. With a powerful battery that’s properly charged, your Prime should be ready to deliver those deep tissue percussive therapy benefits once again.
Testing Different Outlets to Charge
If your Theragun Prime is having issues charging, one of the easiest troubleshooting steps is to try plugging it into different outlets around your home. While it may seem simple, sometimes the problem lies with an outlet itself rather than the device.
Start by unplugging the Prime from its current outlet, also make sure the charger is disconnected from the device itself. Examine both ends of the charging cable and make sure there is no damage or bent pins. If the cable looks intact, move on to testing different wall outlets.
Try outlets in separate rooms, on different floors, or even in an entirely different building if possible. Plug just the charger into each outlet first to see if the indicator light comes on, showing power is flowing properly. If the light comes on, then reconnect the Prime and see if it begins charging normally.
Pay attention to any outlets that are loose, cracked, overloaded with devices, or on the same circuit as large appliances. These may have issues supplying consistent power to effectively charge the Theragun. Also look for GFCI outlets which have a reset button – these can sometimes trip and need to be reset to restore power flow.
If your Prime charges successfully in some outlets but not others, the problem may be with your home’s electrical wiring rather than the device itself. Contact an electrician to inspect your circuits and repair any issues like loose connections or overloaded lines. They can also check for proper grounding which is necessary for some electronic devices.
But if your Prime fails to charge in multiple outlets throughout your house, car, or office, then the issue likely lies with the battery, charger or the device itself. Contact Theragun customer support and explain the steps you took to isolate the problem. They can help troubleshoot further and provide replacements if needed.
Taking the time to test different charging scenarios can help narrow down where the real issue lies. A bit of experimentation and process of elimination can get your Prime up and running again, or point toward an underlying electrical problem in your home’s wiring that needs addressing.
Inspecting the Charging Cable Connection
When a Theragun Primewon’t charge properly, one of the first things to inspect is the charging cable connection. Examine both ends of the cord closely to make sure they are not damaged and are seated securely in the device and wall outlet/power source.
Start by unplugging the cable from the Prime. Look at the connector tip and make sure none of the metal prongs are bent, broken, or clogged with debris. If the prongs look damaged, the device may not make a solid connection for charging. Carefully try to straighten bent prongs with pliers or replace the cable altogether if damage is extensive.
Also examine the port where the cable plugs into the Prime. Use a flashlight to look for any obstructions like dust or lint inside that could block the connection. Use canned air to clear out any debris. Make sure the port is completely dry before attempting to recharge.
Next, check that the connector tip is inserting fully into the port when plugged back in. It should click securely in place – a loose connection can disrupt power flow. If needed, gently adjust the port housing to realign it with the cable tip.
On the other end of the cable, inspect the plug that connects to the outlet/charger. Make sure the prongs are not bent or broken, and insert fully when plugged in. Try different extension cords or wall outlet adapters if needed to get a tight connection.
Also carefully examine the entire charging cable for any cuts, crimps, or damage. Any compromise to the cord can impact power delivery. Replace the cable if wear and tear is extensive. Consider using a cable wrap or sleeve to protect the cord from future damage.
By thoroughly inspecting your Theragun Prime’s charging setup from both ends – device and outlet, you can identify and fix any loose connections or damaged cables that may be preventing normal charging function. Proper cable care and maintenance will keep your Prime running optimally.
Cleaning the Charging Ports
Advanced Battery Troubleshooting
To further isolate the issue, try removing the battery and connecting it directly to the charger, separate from the massager. If the indicator light still fails to illuminate, the problem likely lies with the battery itself, potentially necessitating a replacement.
When should you contact Theragun customer support? If these initial diagnostics suggest a battery problem, reaching out to customer support is advisable. They can assess the situation and, if necessary, arrange for a replacement battery to be sent.
Exploring Power Source Options: Testing Different Outlets
Sometimes, the charging issue might not be with the Theragun Prime itself, but with the power source. Testing different outlets can help isolate the problem and potentially resolve it without further intervention.
How should you approach testing different outlets? Begin by unplugging the Prime from its current outlet and disconnecting the charger from the device. Inspect both ends of the charging cable for damage or bent pins. If the cable appears intact, proceed to test various wall outlets.
- Try outlets in different rooms
- Test outlets on separate floors
- If possible, attempt charging in a different building
What should you look for when testing outlets? First, plug only the charger into each outlet to see if the indicator light activates, confirming power flow. If the light comes on, reconnect the Prime to check if it begins charging normally.
Identifying Problematic Outlets
Which types of outlets might cause charging issues? Be wary of outlets that are:
- Loose or cracked
- Overloaded with devices
- On the same circuit as large appliances
- GFCI outlets (with reset buttons) that may have tripped
What if the Prime charges in some outlets but not others? This scenario could indicate problems with your home’s electrical wiring rather than the device. Consider contacting an electrician to inspect your circuits and address any issues such as loose connections or overloaded lines.
Charging Cable Connection: A Critical Component
The charging cable connection is a vital link in the power chain for your Theragun Prime. Proper inspection and maintenance of this component can often resolve charging issues.
How should you inspect the charging cable? Begin by unplugging the cable from both the Prime and the power source. Examine both ends of the cord closely, paying particular attention to the connector tips.
Connector Tip Examination
What should you look for when examining the connector tips?
- Bent or broken metal prongs
- Debris clogging the prongs
- Signs of corrosion or damage
How can you address minor connector issues? For slightly bent prongs, carefully attempt to straighten them using pliers. If the damage is extensive, replacing the cable entirely may be necessary.
Device Port Inspection
What about the port where the cable connects to the Prime? Use a flashlight to inspect the port for any obstructions like dust or lint. Compressed air can be helpful in clearing out debris. Ensure the port is completely dry before attempting to recharge.
Why is a secure connection important? A loose or partial connection can lead to intermittent charging or no charging at all. When plugging in the cable, make sure it inserts fully and securely into both the device and the power source.
Firmware Updates: Ensuring Optimal Performance
Keeping your Theragun Prime’s firmware up to date is crucial for maintaining optimal performance and resolving potential issues. Outdated firmware can sometimes lead to charging or power-on problems.
How can you check if your Theragun Prime needs a firmware update? The easiest way is through the Therabody app. Connect your device to the app via Bluetooth and check for any available updates.
Update Process
What steps should you follow to update your Theragun Prime’s firmware?
- Ensure your device has at least 50% battery life
- Connect the Prime to the Therabody app
- Navigate to the device settings in the app
- Look for any available firmware updates
- Follow the on-screen instructions to complete the update
Why is it important to maintain a stable connection during updates? Interrupting the update process can potentially cause more problems. Ensure your device remains connected to the app and has a stable Bluetooth connection throughout the update.
Reset and Recalibration: Restoring Functionality
When other troubleshooting methods fail, performing a reset or recalibration of your Theragun Prime can often resolve persistent issues.
How do you perform a soft reset on the Theragun Prime?
- Remove the battery from the device
- Wait for 30 seconds
- Reinsert the battery
- Attempt to power on the device
What if a soft reset doesn’t work? In this case, a hard reset or recalibration might be necessary. This process can vary depending on the specific model and firmware version. Consult the user manual or contact Theragun support for precise instructions tailored to your device.
Post-Reset Considerations
What should you do after performing a reset? After successfully resetting your device:
- Attempt to charge the device fully
- Test all speed settings and functions
- Reconnect to the Therabody app if applicable
- Check for any available firmware updates
Why might you need to reconfigure settings after a reset? A hard reset often restores the device to its factory settings, which means you may need to reconfigure any personalized settings or reconnect to paired devices.
Professional Repair and Warranty Considerations
If all troubleshooting efforts fail to resolve the issues with your Theragun Prime, it may be time to consider professional repair or explore warranty options.
When should you seek professional repair for your Theragun Prime? Consider professional repair if:
- The device shows no signs of life after trying all troubleshooting steps
- There’s visible damage to the device’s exterior or internal components
- You hear unusual noises or detect burning smells during operation
- The device overheats or shuts off unexpectedly during use
Warranty Coverage
What does the Theragun Prime warranty typically cover? Most Theragun Prime devices come with a one-year limited warranty that covers defects in materials and workmanship under normal use. However, it’s essential to review your specific warranty terms as coverage can vary.
How can you initiate a warranty claim? To start a warranty claim:
- Gather your proof of purchase and device serial number
- Contact Theragun customer support
- Explain the issues you’re experiencing and the troubleshooting steps you’ve taken
- Follow their instructions for potential repair or replacement
What if your device is out of warranty? Even if your Theragun Prime is no longer under warranty, contacting Theragun support can still be beneficial. They may offer repair services for a fee or provide guidance on authorized repair centers.
Preventive Maintenance: Extending Your Theragun Prime’s Lifespan
Proper maintenance of your Theragun Prime can prevent many issues and extend the device’s lifespan. Implementing a regular maintenance routine is key to ensuring optimal performance and longevity.
How often should you clean your Theragun Prime? It’s recommended to clean your device after each use, especially if you’ve used it with lotions or oils. Use a slightly damp cloth to wipe down the exterior and attachments, being careful not to let moisture enter any openings.
Battery Care
What are the best practices for battery care?
- Avoid completely draining the battery before recharging
- Store the device in a cool, dry place when not in use
- If storing for an extended period, maintain a charge level of about 50%
- Avoid exposing the device to extreme temperatures
How can you maximize battery life during use? To get the most out of each charge:
- Use the appropriate speed setting for your needs
- Avoid applying excessive pressure, which can strain the motor and battery
- Turn off the device when not in active use
Regular Inspections
What should you look for during routine inspections of your Theragun Prime?
- Check for any loose parts or attachments
- Inspect the charging port for debris or damage
- Examine the battery for any signs of swelling or leakage
- Test all speed settings to ensure smooth operation
How can regular inspections benefit your device? By catching potential issues early, you can address them before they develop into more serious problems that could affect the device’s functionality or require costly repairs.
Implementing these preventive maintenance practices can significantly extend the life of your Theragun Prime and ensure it continues to provide effective percussive therapy for years to come. Regular care and attention to your device’s condition will help maintain its performance and reliability, making it a valuable long-term investment in your wellness routine.
Checking the Battery and Power Indicator Light
When your Theragun Prime won’t turn on or charge, the very first thing to check is the battery itself. Examine the power indicator light on the bottom of the device – if it’s blinking or not lighting up at all when plugged in, that’s a telltale sign of an issue.
Start by inspecting the battery pack closely – look for any visible damage, swelling or leaks that could prevent the device from powering on. Gently wiggle the battery and make sure it’s seated properly in the housing. A loose connection could be interrupting the ability to charge.
While examining the battery, also look at the small LED power indicator light. When functioning normally, it should glow solid green when fully charged, and solid amber when the battery has some charge left. If the light is flashing or not coming on at all, the battery may be completely drained and unable to take a charge.
To troubleshoot further, try removing the battery entirely and plugging it directly into the charger, separate from the massager. If the indicator light still won’t illuminate, the issue is likely with the battery itself and it may need to be replaced. Contact Theragun customer support and they can assess the problem and send a replacement battery if needed.
Checking this simple but essential component first can help pinpoint if the issue with your Prime stems from the battery or charging system. Diagnosing any problems early on can potentially save you from more headaches down the road. With a powerful battery that’s properly charged, your Prime should be ready to deliver those deep tissue percussive therapy benefits once again.
Testing Different Outlets to Charge
If your Theragun Prime is having issues charging, one of the easiest troubleshooting steps is to try plugging it into different outlets around your home. While it may seem simple, sometimes the problem lies with an outlet itself rather than the device.
Start by unplugging the Prime from its current outlet, also make sure the charger is disconnected from the device itself. Examine both ends of the charging cable and make sure there is no damage or bent pins. If the cable looks intact, move on to testing different wall outlets.
Try outlets in separate rooms, on different floors, or even in an entirely different building if possible. Plug just the charger into each outlet first to see if the indicator light comes on, showing power is flowing properly. If the light comes on, then reconnect the Prime and see if it begins charging normally.
Pay attention to any outlets that are loose, cracked, overloaded with devices, or on the same circuit as large appliances. These may have issues supplying consistent power to effectively charge the Theragun. Also look for GFCI outlets which have a reset button – these can sometimes trip and need to be reset to restore power flow.
If your Prime charges successfully in some outlets but not others, the problem may be with your home’s electrical wiring rather than the device itself. Contact an electrician to inspect your circuits and repair any issues like loose connections or overloaded lines. They can also check for proper grounding which is necessary for some electronic devices.
But if your Prime fails to charge in multiple outlets throughout your house, car, or office, then the issue likely lies with the battery, charger or the device itself. Contact Theragun customer support and explain the steps you took to isolate the problem. They can help troubleshoot further and provide replacements if needed.
Taking the time to test different charging scenarios can help narrow down where the real issue lies. A bit of experimentation and process of elimination can get your Prime up and running again, or point toward an underlying electrical problem in your home’s wiring that needs addressing.
Inspecting the Charging Cable Connection
When a Theragun Primewon’t charge properly, one of the first things to inspect is the charging cable connection. Examine both ends of the cord closely to make sure they are not damaged and are seated securely in the device and wall outlet/power source.
Start by unplugging the cable from the Prime. Look at the connector tip and make sure none of the metal prongs are bent, broken, or clogged with debris. If the prongs look damaged, the device may not make a solid connection for charging. Carefully try to straighten bent prongs with pliers or replace the cable altogether if damage is extensive.
Also examine the port where the cable plugs into the Prime. Use a flashlight to look for any obstructions like dust or lint inside that could block the connection. Use canned air to clear out any debris. Make sure the port is completely dry before attempting to recharge.
Next, check that the connector tip is inserting fully into the port when plugged back in. It should click securely in place – a loose connection can disrupt power flow. If needed, gently adjust the port housing to realign it with the cable tip.
On the other end of the cable, inspect the plug that connects to the outlet/charger. Make sure the prongs are not bent or broken, and insert fully when plugged in. Try different extension cords or wall outlet adapters if needed to get a tight connection.
Also carefully examine the entire charging cable for any cuts, crimps, or damage. Any compromise to the cord can impact power delivery. Replace the cable if wear and tear is extensive. Consider using a cable wrap or sleeve to protect the cord from future damage.
By thoroughly inspecting your Theragun Prime’s charging setup from both ends – device and outlet, you can identify and fix any loose connections or damaged cables that may be preventing normal charging function. Proper cable care and maintenance will keep your Prime running optimally.
Cleaning the Charging Ports
If your Theragun Prime has issues charging or won’t turn on, taking the time to clean the charging ports can often get it working properly again. Dust, debris and lint can easily accumulate and block the necessary electrical connections.
Carefully use a toothpick, toothbrush, or other small non-metallic tool to gently loosen and remove any visible debris from the charging port on the device itself. Don’t force anything into the port to avoid damaging the electrical pins. You can also use a can of compressed air held upside down to freeze and dislodge particles.
Next, dip the toothbrush in some rubbing alcohol and gently brush around the port opening to scrub away any grime buildup. The alcohol will evaporate quickly and won’t harm the internal components. You can also use electronics contact cleaner spray for a more thorough cleaning.After scrubbing, hold the Prime at an angle or lightly shake it to help dislodge any remaining dust or dirt through the port. Compressed air can also help blow out any final particles. Just be sure the port is completely dry before attempting to recharge the device.
For the other end, examine the charger plug that connects to the Prime. Carefully clean around the metal prongs using a cotton swab and rubbing alcohol to remove any corrosion that could impede connectivity.
As a last step, inspect the USB port on the wall charger itself, and use the same cleaning methods above to clear any built-up debris. A functioning charger is key to delivering power consistently to your Theragun.
Take care not to push any cleaning tools too far into the ports to avoid internal damage. Patience and gentle persistence will clear out most particles. Keeping the charging ports clean and clear of debris can prevent many charging issues with your Theragun Prime.
Resetting the Massager
If your Theragun Prime is unresponsive or acting erratically, performing a reset can often get the device working properly again. Resetting clears any software glitches and reboots the system.
Start by holding down the power button for 15-20 seconds until the LED light blinks. This forces the device to power off. Release the button and wait a few moments before pressing it again to turn the Prime back on. Listen for the startup chime which indicates a successful reset.
If that doesn’t work, you can also reset the device by removing the battery for 60 seconds. This completely cuts power and forces a reboot when reinserted. Unclip the battery, wait one minute, then reattach it. Press the power button and see if the device turns on as expected.
Resetting can also be done by pressing and holding the top arrow button above the digital display while switching the Prime on. Keep holding the button down until you see the LED settings reset. This clears any customized speed/force settings.
After resetting, check that your preferred device settings are still enabled in the menu, and that the percussion motion functions properly at different speeds. Also make sure the battery is charging fully.
If your Theragun Prime is still not responding normally, contact customer support. They can troubleshoot further and may recommend sending the device in for service if a software issue is detected. Resetting is a good first step before exploring more complicated repairs.
Performing a simple reset can often resolve a host of glitches and inconsistencies that may be preventing normal operation. Allowing the device to fully power down and reboot clears any processes stuck in memory and gives a fresh start.
Using a Backup Massage Gun When Unusable
If your Theragun Prime is malfunctioning or unable to be used for any reason, having a backup percussion massage device on hand can be invaluable for your ongoing self-care routine.
A secondary massage gun allows you to continue receiving the recovery and therapy benefits of percussive treatment while your Theragun is out of commission or being repaired. Look for a similar stroking action and force levels so you experience consistent muscle relaxation.
Affordable massage guns from companies like Renpho, Aduro and Ekrin all offer powerful percussion with multiple attachments. Check consumer reviews to find a reputable brand that provides a comparable experience to the Prime.
Consider keeping an extra massager in your gym bag or office so it’s always on hand if needed. That way you can still use percussion therapy while traveling or at work if your primary Theragun is unavailable.
If purchasing another massage gun is not feasible, you can try alternative recovery modalities like foam rolling, massage therapy or stretching while awaiting repair or replacement of your Theragun. But percussion treatment provides unique benefits that are hard to replicate with other methods.
Look at any device malfunction as an opportunity to explore new massage guns you may like even more than your Theragun. Many budget-friendly options provide surprising power and versatility. Test out different handles, force levels and speed settings to tailor the percussive treatment to your needs.
Having a contingency plan to maintain your muscle recovery routines ensures you don’t lose progress if your Theragun becomes temporarily unavailable. With a backup percussion device, you can keep moving forward on the path toward your fitness goals.
Considering an Extended Warranty for Protection
If you are experiencing frequent issues with your Theragun Prime, purchasing an extended warranty can provide valuable protection beyond the standard limited coverage.
Extended warranties give you a longer period of repair or replacement coverage in case of device malfunction or defects. This can save on costly Fixes if problems emerge after the 1-year included warranty expires.
Check if Theragun offers extended warranty options directly. Also consider third-party warranties from retailers like Amazon for 2+ years of added coverage. Just ensure exclusions are clearly outlined so you know what is covered.
Evaluate the price of extended warranty plans and weigh the potential repair costs they may mitigate. Keep in mind batteries, handles and other wear items are often exempt from warranty claims.
If your Prime is malfunctioning frequently within the original warranty period, an extended plan likely makes sense for your situation. Weigh the peace of mind of having backup coverage against any additional fees.
Also consider how intensive your usage is – heavy daily use over several years may warrant extended protection. For lighter or sporadic use, the standard 1-year warranty may be sufficient.
Make sure to register your Theragun upon purchase and keep your receipt to streamline any future warranty-covered repair requests. Document all technical issues experienced as well.
While no one expects problems with a premium therapeutic device, extended warranties account for that possibility. Carefully weigh the costs and benefits when choosing additional coverage for your Theragun Prime.
Researching Consumer Reviews on Reliability
If you are experiencing technical issues with your Theragun Prime, spending some time researching consumer reviews related to the device’s reliability can provide useful insight.
Look at reviews from both experts and buyers across major retail sites like Amazon, BestBuy and Target. Pay special attention to any recurring issues reported around powering on, charging, or general malfunctions.
See if problems you are encountering are common complaints among reviewers. Patterns of certain components failing or defects occurring can indicate larger quality control issues to be aware of.
Conversely, a lack of reviews mentioning the specific issues you are having may suggest your particular device is defective. Checking community feedback provides context around whether your experience is typical.
Also evaluate the overall sentiment toward the Prime’s reliability and longevity after months or years of ownership. This can offer perspective on the expected lifespan for an average device with normal usage.
Take note of any troubleshooting tips and advice from fellow users who have encountered and resolved the same technical problems. Hands-on solutions from real owners can be more useful than generic customer support responses.
While individual experiences may vary, honest reviews based on real-world, long-term usage provide helpful data points as you troubleshoot your Theragun Prime. Feedback directly from other customers who purchased the device can empower you as a consumer.
Buying from Authorized Retailers for Support
When purchasing a Theragun Prime, consider sourcing it from an authorized retailer for the best assurance of responsive customer support if any technical issues emerge.
Authorized sellers like Amazon, Target, Best Buy, and Therabody’s own website all offer full product support from the manufacturer and clear processes for troubleshooting or replacing defective units.
Purchasing through third parties like eBay, Craigslist or unknown websites can mean you are buying an unauthorized “grey market” product that may not have a valid warranty. Confirm sellers are approved distributors before buying.
Register your Theragun’s warranty immediately upon purchase and keep your receipt from the authorized retailer. This will ensure you can smoothly initiate support requests if functionality problems occur down the road.
Reaching out to customer service directly via phone or email right when an issue arises can also help expedite repairs or replacements while your device is still under warranty.
Knowing your purchase is backed by responsive support and guaranteed returns for defective merchandise provides peace of mind. The last thing you want when experiencing problems is no clear recourse.
While rare with a premium brand like Theragun, technical glitches can occur. Buying from reputable authorized sellers helps assure your satisfaction is prioritized if any device issues ultimately arise.
Learning About Limited Manufacturer Warranties
If your Theragun Prime is malfunctioning, take some time to understand the limited manufacturer’s warranty that comes with the device so you can exercise your rights as a consumer.
The Theragun Prime is covered by a 1-year limited warranty on defects in materials and workmanship. This means Therabody will repair or replace defective components free of charge within the first year of ownership.
However, the warranty has exclusions – normal wear items like attachment heads and batteries typically are not covered. Damage from accidents, drops or unauthorized repairs are also usually excluded.
Review Theragun’s warranty terms and conditions for specifics on what is and isn’t covered, plus instructions for submitting claims. Keep your original purchase receipt to verify the warranty validity period.
For warranty repairs, you will need to cover shipping costs to send the device to Therabody. They cover return shipping after completing the service. The process typically takes 7-10 business days.
If Therabody deems damage is not covered by the warranty, they will contact you with repair quote options before servicing. These out-of-warranty repairs will involve fees.
Understanding warranty limitations and claim procedures will help streamline repairs. Make sure to register your warranty online as soon as your purchase your Prime.
Understanding Common Technical Problems
To troubleshoot issues with your Theragun Prime not turning on or charging properly, it helps to understand some of the most common technical problems these devices can face.
One prevalent issue is the battery no longer holding a charge. Lithium-ion batteries degrade over time and use, eventually needing replacement. Typical battery lifespan is around 500 charges or 2-3 years.
Motor issues like a jammed or defective internal component can also prevent power-on. Theragun’s high-torque motors wear down over time, especially with heavy daily use.
Electrical faults in the wiring or PCB control boards may develop, disrupting normal function. Drops or impacts can also loosen internal connections over time.
Charging problems are often due to frayed charge cords or defective power supplies. A bad wall outlet connection or electrical issue in your home can also cause charging failures.
For any deeper technical diagnosis, Therabody’s service department has specialized tools and testing capabilities to pinpoint internal issues. But learning the basic anatomy of common failures helps you self-diagnose initial problems.
Isolating whether the issue stems from the battery, motor, electronics, or charging system is the first step toward getting your Theragun Prime up and running again.
Deciding if a Refund or Exchange is Needed
If you are experiencing ongoing technical problems with your Theragun Prime that service repairs cannot seem to resolve, you may need to request a refund or exchange for a functioning replacement device.
First document all the issues you have had with the device, including multiple repair attempts. Note how the problems impact use of the Theragun and your ownership experience. This creates a record you can provide to the seller.
Check how long you have owned the Prime. Most retailers allow returns within 30 days from purchase. For defective items you may have 90 days or longer to initiate a return.
If within the return window, contact the seller to start the refund or replacement process. Discuss the multiple failed repairs and emphasize you need a properly functioning device. Politely request an exchange or your money back.
If past the standard return window, try contacting Theragun customer service to see if they will make an exception or offer a replacement. Explain the demonstrated product defect.
As a last resort if all else fails, consult your credit card company about doing a chargeback due to receiving a defective product not resolved with the seller. But try all other options first.
While a hassle, returning major defective purchases for a full refund or functional replacement ensures you ultimately receive what you paid for – a high-quality therapeutic massage device.