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Transform Your XRS Experience. 15 Essential Tips for Mastering Red Robin’s XRS System: Boost Efficiency and Customer Satisfaction

alexxlab 1 year ago 49 min read

How does Red Robin’s XRS system revolutionize restaurant operations. What are the key benefits of implementing XRS in your restaurant. How can managers leverage XRS data for better decision-making. What customization options does XRS offer for tailored restaurant experiences. How does XRS improve order accuracy and customer satisfaction.

Table of Contents

Revolutionizing Restaurant Operations with Red Robin’s XRS System

The restaurant industry has undergone a significant transformation with the introduction of advanced point-of-sale (POS) systems. Red Robin’s XRS system stands out as a game-changer, offering a myriad of benefits that streamline operations and enhance both customer and staff experiences. By embracing this digital solution, restaurants can bid farewell to the inefficiencies of paper-based systems and welcome a new era of productivity.

The End of Paper-Based Chaos

One of the most notable advantages of the XRS system is the elimination of handwritten paper orders. Instead of relying on potentially illegible scribbles, servers now input orders directly into touchscreen POS terminals. This digital approach not only saves time but also significantly reduces the likelihood of errors stemming from misinterpreted handwriting.

How does this digital transformation benefit the kitchen staff? Once an order is entered, it’s instantly transmitted to the kitchen, eliminating the need for servers to physically run order slips back and forth. This streamlined process allows for quicker order preparation and reduces the chances of lost or misplaced tickets.

Electronic Data Storage and Reporting

The XRS system’s electronic storage capabilities revolutionize data management in restaurants. Gone are the days of sifting through piles of receipts and tickets at closing time. All sales information is now stored digitally, allowing for easy access and analysis.

What kind of insights can managers gain from this data? The system enables managers to run comprehensive reports that reveal sales patterns, peak hours, and popular menu items. This valuable information empowers decision-makers to optimize staffing schedules, refine inventory management, and make data-driven choices to improve overall restaurant performance.

Enhancing Customer Experience through Streamlined Ordering and Payment

The XRS system significantly improves the dining experience by accelerating the ordering and payment processes. Customers can now enjoy a more efficient and personalized service, leading to increased satisfaction and loyalty.

Customization at Your Fingertips

How does XRS cater to individual customer preferences? The system allows for easy customization of menu items, enabling customers to modify their orders with special instructions or dietary requirements. Servers can quickly input these changes and send updated orders to the kitchen with just a few taps, ensuring that each dish is prepared exactly to the customer’s liking.

Effortless Payment Processing

The XRS terminals streamline the payment process, offering a range of convenient options for customers. Servers can easily split checks, apply discounts or promotions, and process various payment types without delay. This efficiency not only reduces wait times for customers but also allows staff to focus more on providing excellent service rather than grappling with complex payment procedures.

Boosting Accuracy and Reducing Errors with Digital Order Taking

Accuracy is paramount in the restaurant industry, and the XRS system significantly enhances order precision through its digital interface. By eliminating the ambiguity of handwritten orders, restaurants can drastically reduce errors and improve customer satisfaction.

Clear Display of Menu Items and Modifiers

The XRS terminals provide a clear, easy-to-read display of menu items, modifiers, and prices. This visual clarity helps prevent confusion and mistakes during the order-taking process. Additionally, customers can view their order information on a separate display terminal, allowing them to immediately identify and correct any inaccuracies.

Real-Time Inventory Checks

How does XRS prevent disappointing customers with unavailable items? The system performs real-time cross-checks against ingredient availability. This feature prevents situations where an item must be removed from the menu after an order has been placed, reducing customer disappointment and food waste.

Leveraging Sales Data for Informed Decision Making

The XRS system’s robust data tracking and reporting capabilities provide managers with invaluable insights to optimize restaurant operations. By analyzing this wealth of information, decision-makers can make informed choices that boost efficiency and profitability.

Comprehensive Sales Reports

What kind of data does XRS track? The system records every transaction, providing detailed sales reports that offer insights into customer ordering patterns, popular menu items, and server performance. Managers can analyze sales by specific time periods, allowing them to adjust staffing schedules and inventory purchasing based on identified busy periods.

Optimizing Operations and Reducing Costs

How can managers use XRS data to cut costs? By identifying popular menu items, managers can adjust ingredient orders to reduce spoilage and waste. The system also helps identify top-performing servers, allowing managers to reward and retain talented staff members. These data-driven decisions can lead to significant improvements in operational efficiency and cost reduction.

Customizing XRS to Fit Unique Restaurant Needs

While the XRS system comes packed with powerful features, its true strength lies in its flexibility. Restaurants can tailor the system to match their specific concept and operational needs, creating a seamless integration with their brand identity.

Branding and Terminology Customization

How can restaurants make XRS feel like a natural extension of their brand? The system allows for extensive customization of menu layouts, button functions, and terminology. This level of personalization ensures that the POS system aligns perfectly with a restaurant’s unique style and branding, creating a familiar and comfortable experience for both staff and customers.

Integration with Third-Party Tools

XRS doesn’t operate in isolation. The system integrates seamlessly with various third-party restaurant management tools, expanding its capabilities to include features like online ordering, labor scheduling, and inventory management. This integration allows restaurants to build a comprehensive technology ecosystem tailored to their specific operational requirements.

Harnessing the Power of Dynamic Menu Management

Static, printed menus can quickly become outdated, leading to customer confusion and potential disappointment. The XRS system’s dynamic menu capabilities ensure that customers always have access to the most up-to-date offerings and pricing.

Real-Time Menu Updates

How does XRS keep menus current? When ingredients run out or prices change, the system immediately reflects these updates across all terminals. This real-time synchronization ensures that customers always see accurate options and pricing, preventing situations where items are ordered but unavailable.

Showcasing Daily Specials

The dynamic nature of XRS menus allows restaurants to easily showcase daily specials or limited-time offers. These promotional items can be updated daily without the need for reprinting physical menus, giving restaurants the flexibility to test new dishes or capitalize on seasonal ingredients.

Empowering Customers with Easy Order Modifications

Modern diners often have specific dietary requirements or preferences. The XRS system caters to this need by making it simple for customers to modify their orders, ensuring a personalized dining experience.

Quick and Easy Customization

How does XRS accommodate customer preferences? The digital format allows servers to quickly make modifications such as adding extra toppings, removing ingredients, or swapping side dishes. This flexibility empowers customers to create meals that perfectly suit their tastes or dietary needs.

Transparent Order Tracking

To further enhance the customer experience, XRS provides a separate display terminal where diners can watch their order evolve in real-time. This transparency allows customers to monitor their order item by item, ensuring accuracy and giving them the opportunity to make last-minute changes if needed.

By implementing these essential tips for mastering the Red Robin XRS system, restaurants can significantly enhance their operational efficiency, improve customer satisfaction, and gain valuable insights for informed decision-making. The digital transformation offered by XRS not only streamlines day-to-day operations but also positions restaurants to thrive in an increasingly competitive and technology-driven industry.

Say Goodbye to Paperwork and Hello to Efficiency

The restaurant industry has come a long way from paper tickets and messy handwritten orders. With the advent of point-of-sale (POS) systems like Red Robin XRS, restaurants can now streamline operations and provide a better experience for both customers and staff.

One of the biggest benefits of XRS is the elimination of handwritten paper orders. With the digital system, servers simply enter orders on a touchscreen POS terminal. This saves time and prevents errors that can happen with messy handwriting. Digital orders are instantly transmitted to the kitchen – no more rushing slips of paper back to the cooks!

In addition, the XRS system stores all order information electronically. There’s no need to dig through piles of receipts and tickets at the end of the night. All sales data is tracked in the system for easy reporting. Managers can run reports to analyze sales patterns, helping them make smarter staffing and purchasing decisions.

Streamline Ordering and Payment Processing

The XRS POS system speeds up ordering by allowing customers to customize menu items, add special instructions, and modify their order on the fly. Servers can send orders and revisions straight to the kitchen with just a few taps. This acceleration improves customer satisfaction by reducing wait times.

The POS terminals also allow servers to split checks, apply discounts and promotions, and process multiple payment types with ease. Transactions are processed quickly, so customers don’t have to wait around through lengthy payment procedures. Staff can focus more time on providing excellent service instead of fumbling with payments.

Improve Accuracy with Digital Order Taking

With XRS terminals, servers enter orders directly into the system, reducing errors that stem from hard-to-read handwriting. The terminals clearly display menu items, modifiers, and prices, preventing confusion and mistakes. Customers can also view order information on a separate display terminal, allowing them to immediately flag any inaccuracies.

In addition, the system cross-checks orders against ingredient availability, preventing situations where an item must be 86’ed after an order is placed. With higher accuracy, restaurants can avoid disappointed customers and wasted food.

Get Valuable Insights from Sales Reports

The XRS system tracks every transaction and stores sales data that managers can leverage to make better decisions. Sales reports provide insights on customer ordering patterns, popular menu items, server performance, and more. Managers can analyze sales by daypart, allowing them to adjust staffing schedules and inventory purchasing based on busy periods.

These insights help managers optimize operations all while reducing waste and labor costs. For example, adjusting ingredient orders based on popular menu items can reduce spoilage. Identifying the most effective servers allows managers to reward top talent.

Configure Your XRS to Fit Your Restaurant Needs

While XRS is full of great features, the system allows extensive configuration so restaurants can customize it to fit their concept. Menu layouts, button functions, and terminology can all be tailored to match a brand’s style. Customers will appreciate the familiarity while staff can work comfortably with the system.

XRS also integrates with third-party restaurant management tools, allowing capabilities like online ordering, labor scheduling, and inventory management. With customization, restaurants can build a technology ecosystem optimized for their needs.

Take Advantage of Dynamic Menu Capabilities

Print menus quickly become outdated, but XRS menus stay up-to-date in real time. When ingredients run out or prices change, the menu immediately reflects those updates. Customers always see accurate options and pricing.

XRS also allows restaurants to showcase dynamic features like daily specials. Specials can change day to day without having to reprint menus. Servers can easily upsell the latest offerings.

Enable Easy Order Modifications for Customers

Thanks to the digital format, XRS makes it simple for customers to modify orders to suit their preferences. Servers can quickly accommodate changes like adding extra sauce, removing an ingredient, or swapping side dishes. Customers feel empowered to create a meal precisely to their liking.

The system also allows customers to watch their order evolve on a separate display terminal. They can monitor item-by-item and step in if anything looks inaccurate.

Speed Up Kitchen Operations with Digital Orders

XRS speeds up kitchen operations by displaying digital orders instantly as they’re entered by servers. No more wasted time deciphering handwriting – cooks can get right to work on the clearly formatted ticket. The systemprioritizes fire times according to item cook times, maximizing efficiency.

Kitchen staff can also monitor order progress and inventory levels in real time. With increased transparency, they can better coordinate to get food out quickly during the rush.

Integrate Loyalty Programs for More Value

XRS integrates directly with third party loyalty programs, allowing customers to accrue and redeem points right at the POS. Servers can apply loyalty discounts or rewards instantly when taking payment. Customers also receive a digital receipt documenting points earned.

By making the loyalty program seamless, restaurants encourage signups and repeat visits from patrons chasing rewards. Loyal customers become regulars.

Allow Staff to Provide Better Customer Service

With XRS streamlining ordering, payments, and backend processes, servers have more time to focus on customer service. They no longer have to spend time rushing tickets or tracking down menu prices – everything is right at their fingertips. This allows staff to be more attentive and provide better experiences.

In addition, the data provided by XRS helps managers identify high performing employees. They can then mentor others to help spread quality service standards.

Reduce Waiting Times with Online Ordering Integration

XRS integrates directly with online ordering platforms, letting customers place pickup and delivery orders remotely. Orders sync directly to the restaurant’s XRS system and display on kitchen screens just like dine-in orders.

With online ordering, guests can place an order before they arrive at the restaurant. Their food will be ready shortly after they walk in, reducing perceived wait times.

Benefit from Automatic Promotion Application

XRS automatically applies any available promotions to customer orders. Servers don’t have to remember the details of various specials or manually enter discount codes. The system handles that work behind the scenes.

Automatic application encourages promotion redemption and prevents losses when servers forget to apply a discount. Customers get the best value with no hassle.

Minimize Errors with Automatic Pricing Updates

Menu prices change, but XRS keeps pricing accurate in real time. Whenever an item’s price is updated in the backend, the change automatically reflects on the customer-facing menu. There’s no risk of servers charging old prices by mistake.

Accurate pricing prevents point-of-sale errors that frustrate customers and hurt the restaurant’s bottom line. Both parties can trust they are being charged correctly.

Leverage the Flexible Table Management Features

XRS offers flexible table management capabilities perfect for both casual and fine dining establishments. Servers can track table status, transfer checks, and pre-assign tables for reservations. The system makes it easy to manage large parties across multiple tables.

With optimized seating, restaurants can maximize table turnover while providing seamless service. The ambiance remains uninterrupted by confusing management processes.

Enjoy Seamless XRS Upgrades and New Features

Red Robin continuously improves the XRS software via seamless cloud-based updates. New features and upgrades occur in the background without any effort from the restaurant. This ensures restaurants stay up-to-date with the latest innovations.

The XRS roadmap prioritizes capabilities that drive sales, traffic, loyalty, and margin. Restaurants benefit from cutting-edge technology designed specifically for the industry.

By harnessing the many capabilities of the Red Robin XRS POS system, restaurants can provide exceptional experiences while optimizing operations. Staff will love the user-friendly software interface and managers will appreciate the valuable insights available at their fingertips. With XRS technology, restaurants position themselves for long-term success amidst a highly competitive landscape. The future looks bright and digital for the restaurant industry!

Streamline Ordering and Payment Processing

Let’s dive into how the XRS system can seriously improve the ordering and payment process for a better customer experience. In the traditional paper ticket days, taking customer orders was a disjointed process fraught with complexity. Servers had to scribble down orders, clarify messy handwriting with the kitchen, total up bills longhand, and complete payment transactions manually.

The XRS POS system streamlines this process through technology, upgrading outdated and fragmented procedures. Customers can relax and focus on dining while technology works behind the scenes to deliver convenience. Staff also benefits from the simplification of tasks, allowing them to provide top-notch service.

Cut Order Entry Time with Intuitive Interface

Servers can quickly enter customer orders into the XRS terminals thanks to an intuitive touchscreen interface. Icons and graphics representing each menu item eliminate confusion and reduce order entry time. Customizing orders with just a few taps adds efficiency while keeping the customer engaged in the process.

In addition, servers can easily send orders directly to the kitchen once entered. The digital format prevents delays or errors caused by handwritten tickets. Customers get their food faster when the order process is streamlined.

Empower Diners with Order Accuracy

How many times have you had your order come out wrong? It’s frustrating when avoidable mistakes delay a meal. With XRS, customers can clearly view their order on a display terminal as items are entered by the server. They can proactively correct or modify their order before submission.

This transparency empowers customers in the ordering process. They aren’t left wondering what might come out of the kitchen. The result is higher diner satisfaction through order accuracy.

Process Payments in Seconds

No more waiting around endlessly for the check. XRS POS terminals allow servers to quickly process credit cards, gift cards, and other electronic payment types. Signatures can even be captured digitally on the screen.

For large parties, servers can split checks right at the table and collect payment from multiple guests separately. Advanced tip calculation eliminates math errors and confusion when dividing the bill.

Quick payment processing means table turnover thrives. Customers aren’t left dangling when they are ready to leave. The restaurant benefits from more opportunity to serve other waiting guests.

Apply Discounts and Promotions Instantly

Does remembering various daily specials and coupon codes make your head spin? Servers have enough to juggle without keeping track of promotions. Luckily, XRS automatically applies any available discounts at order entry. Customers don’t have to present special codes or remind servers about specials.

Automated discounting prevents losses from forgotten coupons and accelerates ordering. Customers feel like loyalty is rewarded when technology remembers their perks.

Seamlessly Process Gift Cards and Loyalty Points

Scanning paper gift cards and stamping loyalty cards is very twentieth century. The XRS system fully digitizes these processes for seamless transactions. Customers can store gift card balances and loyalty points right in the system.

Servers simply access the customer’s digital wallet at payment to apply stored value or points. No more searching for plastic cards or keeping track of stamps. It’s all automated for easy redemptions.

Gain Insights from Detailed Sales Reporting

Ringing up orders and payments through XRS leaves behind a wealth of data that managers can leverage to improve operations. Detailed sales reporting provides insights on server performance, popular menu items and times, payment trends, and promotion effectiveness.

With data guiding better decision making, from labor scheduling to inventory management, the restaurant sees a positive ripple effect from an optimized ordering and payment process.

Appeal to Modern Customers with Technology

Let’s face it, paper tickets feel antiquated compared to the digital world diners live in today. Leveraging technology like XRS satisfies modern customers’ expectations for convenience and simplicity. They want dining experiences to match their tech-driven lifestyles.

A restaurant that keeps up with the times conveys a sense of innovation and forward-thinking. Patrons will be drawn to the seamless and intuitive ordering and payment interactions.

By transforming aged manual processes with streamlined digital capabilities, the XRS POS system delivers major benefits for patrons, staff, and the restaurant alike. Orders flow faster, payments process in seconds, and managers gain data-driven insights. Technology powers a smooth customer journey from order entry to payment and beyond.

Improve Accuracy with Digital Order Taking

Now let’s explore how the XRS system boosts order accuracy through its digital format. Fixing mistakes wastes time and hurts the customer experience. XRS prevents many common ordering errors through system design and automation.

Leverage an Intuitive Visual Interface

The XRS terminal interface brings menu items to life with vivid images, engaging graphics, and bold fonts. Icons make selections clear and help servers quickly tap the correct items. Servers gain confidence that they are entering items accurately.

The visual display also helps kitchen staff clearly interpret digital orders, unlike handwritten tickets where illegibility causes confusion. Better communication between front and back of house prevents misunderstandings.

Reduce Reliance on Memory with Menu Details

Servers often take orders from memory, leading to accidental omissions or incorrect details. XRS displays full menu item descriptions, available modifiers, and pricing right on the POS terminal. Servers can consult the system instead of relying on memory alone.

The system also clearly flags menu items that are sold out or unavailable, preventing orders for dishes that can’t be made. Accuracy improves when technology provides easy access to details.

Confirm Accuracy with Customer Order Display

Ever had your food come out wrong and think, “That’s not what I ordered?” XRS allows customers to view their order on a display terminal as items are selected by the server. They can proactively correct or modify their order before submission, improving accuracy.

This transparency keeps customers engaged in the ordering process instead of left wondering what might come from the kitchen. Confirmed orders mean satisfied customers.

Reduce Typos through Order Guidance

Typos happen, but XRS minimizes input errors by providing guides and suggestions as servers enter items. The system won’t allow impossible combinations or extras not available for a given dish. Checks and balances improve accuracy.

For repeat customers, servers can quickly assign favorite orders with just a few taps, reducing selection errors. Technology anticipates needs to drive precision.

Streamline Communication from Front to Back of House

Misinterpreting handwritten orders is a major source of mistakes in traditional ticket systems. With XRS, orders translate seamlessly from front of house terminals to kitchen displays. No decoding required.

This direct communication line between servers and cooks minimizes mistakes born from confusion. What leaves the terminal is what cooks will prepare – no telephone game.

By leveraging technology to remove points of human error and guesswork, restaurants can serve orders with confidence. Accuracy translates directly into happy customers and less wasted time and food. XRS prevents mistakes upfront through system design and automation. The result is orders executed right the first time, every time.

Get Valuable Insights from Sales Reports

Now let’s look at how data and reporting capabilities…[article continues]
Here is a 1000+ word article on improving accuracy with digital order taking in the Red Robin XRS system:

Improve Accuracy with Digital Order Taking

The restaurant industry has undergone a digital transformation in recent years. More and more restaurants are adopting digital order taking systems like Red Robin’s XRS system. While these new technologies provide many benefits, they also come with a learning curve. Mastering a system like XRS takes time, but the payoff in increased efficiency and order accuracy is worth it.

Here are 15 tips to help you and your team get the most out of the Red Robin XRS system and improve order accuracy:

1. Take the time to learn the system inside and out

Don’t try to skip or skim through the XRS training. It’s tempting to want to dive right in, but investing the time upfront to thoroughly learn the system will pay off exponentially down the road. Try to go through the training manual and online modules multiple times to cement your knowledge.

2. Practice makes perfect

During your restaurant’s rollout of the XRS system, take advantage of any practice time you’re given. Enter mock orders, add customizations, play with different buttons and screens. The more you play around in a low-stakes environment, the quicker you’ll feel comfortable when you start taking live customer orders.

3. Use table maps

Have table maps handy, either printed or on a monitor, to reference when taking orders. With a map, you can quickly match orders to the right table and avoid order mix-ups. Some XRS systems have digital table maps built in.

4. Repeat orders back to guests

To confirm order accuracy, always repeat the entire order back to guests, specifying customizations and exclusions. This gives guests a chance to correct any issues upfront before the order reaches the kitchen.

5. Keep an eye out for modifiers

It’s easy to miss extra modifiers added by guests like “no tomato” or “extra sauce on the side.” When entering orders, read back all modifiers to confirm accuracy. The XRS allows servers to enter detailed custom instructions.

6. Use alerts for allergies and dietary needs

For any allergy or dietary restrictions, be sure to select the correct alert buttons in the XRS so the kitchen staff is informed. Don’t rely solely on verbal communication for severe allergies.

7. Double check specialty orders

Items like salads, burgers and sandwiches that have multiple modifiers are prone to order inaccuracies. Read back the full order details for these specialty orders to get confirmation from the guest.

8. Utilize automatic suggestions

The XRS system offers automated suggested add-ons based on the items ordered. Suggest drink pairings, shareable sides, desserts and more to increase order sizes and enhance the guest experience.

9. Upsell strategically

With the XRS system’s upselling prompts, you can grow ticket sizes strategically. Avoid bombarding guests with excessive upsells, and instead focus on suggesting relevant addons tailored to the specific order.

10. Key in Open Food orders carefully

Items entered manually require close attention to get all details right. Double check Open Food orders for accuracy before sending to the kitchen. Repeat these orders back to guests as well.

11. Utilize alerts to avoid dupes

If you accidentally try to order a duplicate item, the XRS system will alert you so you can correct it. Pay close attention to these notifications to avoid sending the same item twice.

12. Manage modifications and substitutions

When items need to be modified or substituted, ensure you accurately enter the changes into the XRS system. Read the order back in full to confirm you captured everything correctly.

13. Coordinate with other staff

Communicate order details with food runners, expediters and other front-of-house staff to keep everyone on the same page. This ensures orders get to the right guests accurately.

14. Never assume

Even when you think you entered an order correctly, avoid making assumptions. Always take the extra time to read the full order back to guests word-for-word to confirm.

15. Stay focused

When entering orders into the XRS system, avoid distractions and stay focused. Rushing through or multitasking can lead to costly order inaccuracies. Take your time and give each order your full attention.

Mastering digital order taking with the Red Robin XRS system takes diligence and practice. But utilizing these tips will help your team significantly improve order accuracy. With experience, the XRS system will become second nature and allow you to deliver exceptional guest experiences.

Get Valuable Insights from Sales Reports

With a powerful point-of-sale (POS) system like Red Robin’s XRS, your restaurant has access to a wealth of sales data. But all that information is only useful if you can analyze it for trends and insights to improve operations. Sales reports are invaluable for identifying problems, tracking growth, and planning for the future.

Here are 15 tips to help you get the most out of XRS sales reports and extract key insights:

1. Track Overall Sales Trends

Regularly review weekly, monthly, and annual sales summaries to spot increases or decreases in revenue. This helps you identify positive and negative trends over time.

2. Analyze Sales By Daypart

Break down sales by daypart – breakfast, lunch, dinner, late night. See when you do the most business and which dayparts need boosting.

3. Compare Sales Across Locations

If you have multiple locations, compare sales reports to find your highest and lowest performing restaurants. You can identify benchmarks and apply winning strategies across all restaurants.

4. Dive Into Menu Performance

See which specific menu items are top sellers and which are slow movers. Refine your menu to double down on proven winners and cut underperformers.

5. Optimize Staffing

Align staff schedules and personnel budgets with the sales volumes on specific days and at different dayparts.

6. Identify Customer Trends

Reports showing average guest checks and party sizes help you understand customer behaviors. You can tailor marketing and menus accordingly.

7. Track Server Performance

Sales reports allow you to see average check sizes, covers, and comps for each server. Use this intel to refine server training and coaching.

8. Improve Inventory Orders

Knowing which menu items are selling well allows you to optimize inventory levels and reduce waste costs.

9. Identify Upsell Opportunities

Items like soft drinks and appetizers can have high profit margins. Reports help you pinpoint upsell opportunities to grow check averages.

10. Review Discount Effectiveness

If you offer happy hour specials or promotions, check their impact on total sales. See which discounts give the best return on investment.

11. Analyze New Menu Launches

When testing new menu items, use sales reports to quickly determine winners versus flops. Base your final menu decisions on hard sales data.

12. Set Budgets

Reviews sales trends year-over-year to set realistic budgets for labor, inventory, marketing, and other operational expenses.

13. Identify Seasonal Trends

Track multi-year sales patterns to spot seasonal highs and lows. You can align marketing and staffing for key seasons like holidays.

14. Optimize Restaurant Layout

Sales “heat maps” showing which stations or sections are busiest can inform efficient kitchen and dining room layouts.

15. Plan Renovations

Reports help you make data-driven decisions on capital investments like renovations, expansions, or location changes.

Don’t let the XRS sales reports go to waste. Dedicate time each week to digging into the data for actionable insights that will improve revenue, cut costs, and streamline operations. With the right analysis, sales reports become your secret weapon for restaurant success.

Configure Your XRS to Fit Your Restaurant Needs

The beauty of a flexible point-of-sale (POS) system like Red Robin’s XRS is that you can customize it to perfectly fit your restaurant’s operations. The XRS is highly configurable, allowing you to toggle settings and features to match your workflow, menu offerings, and service style.

Here are 15 tips for tailoring your XRS implementation to optimize efficiency in your unique restaurant environment:

1. Set up custom menus

Configure specialized menus for different dayparts, seasons, promotions, and catering offerings to accelerate order taking.

2. Add menu modifier groups

Set up modifier options like Extra Sauce, Extra Cheese, Add Bacon to enable quick order customizations.

3. Enable forced modifiers

Require servers to select mandatory sides or add-ons for specific dishes to avoid kitchen confusion.

4. Set up condiment options

Customize default or selectable condiment choices per menu item like salad dressings, wing sauces, and burger toppings.

5. Configure easy call buttons

Set up one-touch buttons for frequent requests like ranch dressing, extra napkins, and drink refills.

6. Add quick keys

Program one-touch keys to quickly ring in popular combos, kid’s meals, and other frequent orders.

7. Customize discounting

Set up manager comp approval limits and tailor automatic promo triggers like happy hour specials.

8. Activate labor alerts

Configure alerts to enforce scheduled breaks and warn if a server exceeds overtime thresholds.

9. Set up inventory alerts

Trigger notifications for low stock on key ingredients so you can reorder before selling out.

10. Configure reports

Select the specific sales reports and data breakdowns you want available for insight into your top metrics.

11. Adjust tip settings

Set tipping recommendations by payment type and customize tip sharing rules among your staff.

12. Activate table management

Optimize table turn times by tracking seat duration, enforcing table limits, and enabling waitlist features.

13. Select receipt preferences
Choose what info prints on receipts like server names, logos, slogans and digital signature prompts.

14. Set up loyalty programs

Configure points schemes, visit streak bonuses, birthday rewards, and member pricing to encourage repeat visits.

15. Adjust security settings

Set admin access limitations and security protocols like manager override codes for maximum accountability.

Don’t settle for a one-size-fits-all POS system. Leverage the flexible XRS platform to customize your technology to fit your restaurant’s unique workflow and needs. The time invested in thoughtful configuration will pay off every single day in increased efficiency and profitability.

Take Advantage of Dynamic Menu Capabilities

As a restaurant operator, you need the flexibility to easily update your menus to keep up with consumer trends and test new offerings. A POS system like Red Robin’s XRS allows you to take full advantage of dynamic digital menu capabilities to maximize sales.

Here are 15 tips to leverage the robust menu management features of the XRS platform:

1. Customize menus by daypart

Create separate breakfast, lunch, dinner, and late-night menus to highlight dishes suited to different dayparts.

2. Tailor menus by season

Adjust menus to promote seasonal specials like pumpkin spice flavors in the fall and refreshing salads in the summer.

3. Create holiday menus

Craft special Valentine’s Day, Mother’s Day, or Oktoberfest menus to lure diners in for special occasions.

4. Set up prix fixe menus

Configure multi-course prix fixe menus for holidays, Restaurant Week promotions, or exclusive dining events.

5. Spotlight LTOs

Draw attention to Limited Time Offer menu items by placing them prominently on the main menu page.

6. Sync menus across locations

For multi-unit operators, easily push out new menus or LTOs simultaneously across all locations.

7. Optimize menu layout

Place your highest profit or most popular items in prime menu placement to boost orders.

8. Feature high-margin items

Highlight low-cost, high-profit dishes to drive incremental revenue.

9. Test new menu items

Temporarily add test items to explore customer response before finalizing your menu additions.

10. Refresh menus regularly

Update menus multiple times per year to keep options fresh and tempt return customers.

11. Add menu photos

Entice customers with vivid food photos and graphics on your digital menus.

12. Train staff on changes

Educate your team on new or limited-time menus so they can upsell effectively.

13. Analyze performance

Run sales reports to identify your top selling and most profitable menu items.

14. Enable custom ordering

Even items not on your menus can be ordered using the XRS’s flexible custom order capabilities.

15. Send menus digitally

Email, text, or post menus online to build excitement for menu rollouts before guests arrive.

Getting the most out of your XRS point-of-sale system means taking advantage of robust menu management functionality. With the power to instantly push dynamic digital menus, the possibilities are endless for driving higher revenue.

Enable Easy Order Modifications for Customers

Diners expect flexibility to customize their orders to suit their preferences. With its robust modification capabilities, the Red Robin XRS POS system makes it seamless for servers to accommodate order adjustments on the fly.

Here are 15 tips for leveraging XRS functionality to enable easy order modifications:

1. Set up modifier groups

Create logical modifier groups for add-ons like extra sauce or no tomato so they are quick for servers to apply.

2. Enable forced modifiers

Require selection of mandatory sides or condiments to avoid confusion or incomplete orders.

3. Allow stacking modifiers

Let guests request multiple customizations like “no tomato, extra cheese, add bacon”.

4. Empower servers to comp

Allow servers to comp or discount menu items within defined limits to immediately please guests.

5. Set substitution rules

Define approved menu item swaps, like fries instead of coleslaw, to simplify substitutions.

6. Make upselling easy

Suggestive selling prompts make it seamless to upsell addons, sides, or upgrades.

7. Save custom orders

Store guests’ favorite custom orders for easy reorder on repeat visits.

8. Accommodate allergies

Officially recorded allergy info guarantees proper accommodation by the kitchen.

9. Split item quantities

Allow guests to order half portions or split entree counts across their party.

10. Set up secret recipes

Store customized recipes, like a signature burger, for consistent recreation.

11. Enable order tagging

Tag orders with alerts like “rushed order” to indicate priority status to the kitchen.

12. Allow menu deviance

Even non-menu items can be ordered using the XRS custom order function.

13. Seamlessly send updates

Order changes made at the table instantly update the check and kitchen without hassle.

14. Track modification frequency

Sales reports show the most commonly requested order changes to inform future menu tweaks.

15. Brief staff on flexibility

Train staff on modification capabilities so they can accommodate even complex guest requests.

With these tips, the XRS system becomes a flexible tool enabling your team to deliver exactly what guests want, down to every custom detail. Customers will rave about the personalized service and keep coming back.

Speed Up Kitchen Operations with Digital Orders

Slow kitchen throughput can undermine all your front-of-house service efforts. Digital ordering with the Red Robin XRS system is invaluable for getting food out fast and keeping customers satisfied.

Here are 15 tips for configuring your XRS to accelerate kitchen operations:

1. Optimize menu layout

Group menu items by station or cook time to expedite flow during peak periods.

2. Add prep instructions

Provide clear instructions for advanced prep or timing to speed up order assembly.

3. Implement forced modifiers

Require modifiers like temperature and doneness to prevent re-fires for missing info.

4. Enable timed courses

Space out firing so apps, entrees, and desserts sequence properly for multi-course meals.

5. Integrate with displays

Use bump screens to rapidly communicate orders eliminating paper ticket bottlenecks.

6. Add pictograms

Symbols visually indicate order details like allergies, rare cook, and hold requests.

7. Track time to cook

Reports help identify fastest and slowest menu items to optimize kitchen workflow.

8. Configure print settings

Print or display mods, allergies and other key info prominently to avoid errors.

9. Set up prep quantifiers

Indicate items needing bulk prep like “Salad for 5” to accelerate production.

10. Assign menu cook times

Accurate cook durations keep the line moving steadily without bog downs.

11. Enable missed modifier alerts

Prompts ensure customization instructions aren’t overlooked in the kitchen.

12. Automate remakes

Servers can instantly fire remakes and comp dishes without manager approval.

13. Track spoilage alerts

Monitor time from order to fire to delivery to minimize waste from sitting food.

14. Configure prep forecasts

Leverage sales data to optimize prep quantities based on daypart trends.

15. Set up restock reminders

Prevent running out mid-rush by assigning par levels for key ingredients.

A well-configured XRS keeps the back of house humming like a well-oiled machine. Kitchens that can consistently deliver accurate orders at a rapid clip will transform the guest experience and build loyalty.

Integrate Loyalty Programs for More Value

Loyalty and rewards programs are essential for boosting guest retention and increasing visit frequency. Integrating your loyalty platform with the Red Robin XRS POS unlocks powerful capabilities for automated tracking, earning, and redemption.

Here are 15 tips for maximizing loyalty capabilities within the XRS system:

1. Enable automated earning

Guests earn points or credits automatically at checkout without staff effort.

2. Configure tier structures

Set up loyalty levels like Gold, Platinum with specialized perks and targeted promotions.

3. Track visit history

View guest purchase history and visit recency to personalize service and offers.

4. Segment communications

Send targeted emails or texts to guests based on tier, visit frequency and more.

5. Assign member pricing

Configure member-only discounted pricing on menu items to increase perceived value.

6. Enable easy enrollment

Prompt guests to join your loyalty program at checkout for frictionless sign-ups.

7. Integrate with online ordering

Guests can earn and redeem points for online to-go and delivery orders.

8. Configure birthday rewards

Automatically deliver birthday bonuses and gifts to enrolled members.

9. Create enticing redemption options

Allow point redemption for free menu items, discounts, merch, and special events.

10. Set up referral programs

Reward members for referring new guests to accelerate word-of-mouth growth.

11. Analyze engagement

Sales reports measure program ROI, activity levels, and incremental revenue.

12. Reward high-value behaviors

Incentivize behaviors like email signups, reviews, and visit frequency milestones.

13. Gamify the experience

Make earning rewards fun with streak bonuses, scratch cards, and prize giveaways.

14. Offer members-only perks

Entice enrollment with special members-only menu items, discounts, and events.

15. Train staff on promoting

Ensure staff can articulate your program details and benefits to drive sign-ups.

The XRS platform makes it seamless to operationalize and optimize data-driven loyalty and rewards programs that cultivate meaningful guest relationships.

Allow Staff to Provide Better Customer Service

Your servers are the face of your brand. Empowering them to provide remarkable service is key for differentiation. The capabilities of the Red Robin XRS POS system free staff from technology hassles so they can focus on hospitality.

Here are 15 ways the XRS enables staff to deliver better customer service:

1. Simplify order taking

Intuitive screens and menu layouts allow fast and accurate order capture.

2. Streamline order modifications

Modifiers and customization options let servers meet special requests effortlessly.

3. Enable on-the-fly comps

Servers can discount or comp items within defined limits to immediately resolve issues.

4. Provide instant access to orders

Servers can view and edit their open orders in real-time from any station.

5. Allow easy voids

Orders can quickly be edited to fix mistakes before items fire to the kitchen.

6. Facilitate table management

Table status tracking helps servers keep tables turning smoothly.

7. Enable anytime splitting

Checks can be split in any combination at any time for maximum flexibility.

8. Allow order fires from anywhere

Servers can fire courses and send orders from tablets, phones or terminals.

9. Simplify order rerouting
Orders can be redirected between servers to balance workloads.

10. Speed tableside payments

Wireless card readers allow instant payment processing without leaving the table.

11. Seamlessly communicate status

Servers are automatically updated on order status like when food is ready.

12. Track server performance

Sales reports provide transparency into each server’s KPIs.

13. Facilitate guest requests

“Call server” alerts and status indicators flag guest needs.

14. Enable order reminders

Servers can set reminders to follow up on special requests.

15. Arm staff with data

Guest order history and loyalty data personalize interactions.

The XRS provides servers with the flexible, intuitive tools they need to focus less on technology and more on spontaneously delighting guests.

Reduce Waiting Times with Online Ordering Integration

Long waits can quickly sour a guest’s experience. Integrating online ordering with your XRS POS system enables guests to place orders remotely for faster fulfillment upon arrival.

Here are 15 tips to leverage online ordering for reduced wait times:

1. Offer online takeout and delivery

Guests can order pickup or delivery through your website or app to bypass lines.

2. Enable online reservations

Guests can book tables in advance with timed arrival notifications to prevent walk-in waits.

3. Allow preorder for dine-in

Guests can place dine-in orders online for faster preparation when they arrive.

4. Provide accurate wait times

Display updated wait estimates online and upon arrival so guests can plan accordingly.

5. Send wait alerts

Notify guests when their table is ready so they don’t have to wait onsite.

6. Offer call ahead seating

Take customer cell numbers and call them when their table is ready.

7. Set up waitlist management

Enable guests to join and monitor waitlists remotely without waiting at the venue.

8. Allow tableside order placement

Let seated guests place food orders via tablets to speed up the ordering process.

9. Synchronize online with POS

Online orders flow directly into your XRS so staff can fulfill orders rapidly.

10. Enable pay online

Allow bill payment online to avoid post-meal payment delays.

11. Offer curbside pickup

Prepared online orders can be delivered straight to cars via curbside service.

12. Prepare orders in advance

Kitchens can start preparing online orders as soon as placed to expedite service.

13. Time food for arrival

Stagger food preparation closer to scheduled arrival times for hot, fresh orders.

14. Provide order status updates

Send text alerts as orders are prepped, cooked and ready for pick up.

15. Incentivize off-peak orders

Offer happy hour discounts for online orders during slower periods.

Online ordering integration with your XRS POS empowers you to take orders remotely and fulfill them rapidly upon guest arrival for reduced wait times.

Benefit from Automatic Promotion Application

Hey friends! Have you started using the new Red Robin XRS system at your restaurant? This fancy schmancy tech upgrade has transformed how we take orders, manage tables, and track sales. While it provides a ton of cool capabilities, it can feel overwhelming at first. But don’t worry – with some hands-on experience and these pro tips, you’ll be navigating the XRS like a pro in no time!

Get Familiar with the Layout

When you first log in to XRS, you’ll see a dashboard with different modules for each function. Take some time to poke around and understand where to access tables, place orders, print checks, track server sales, and run reports. Knowing the basic layout will help you move between tasks more quickly. The good news is the interface is designed to be user-friendly with icons and terminology we already know from the old system.

Memorize the Table Map

One of the handiest XRS features is the interactive table map. You can see at a glance which tables are sat and empty, and easily access guest checks. To use it like a pro, commit the table numbers and layout to memory. That way you won’t fumble around searching for a check when greeted by a guest ready to pay. Regularly reviewing the map helps cement it in your mind. Consider sketching a map and quizzing yourself!

Take Advantage of Automatic Promotions

Not having to remember hourly food and drink specials is a blessing! XRS automatically applies ongoing promotions, so servers don’t have to manually add discounts. For example, when it’s 2-5pm, XRS will automatically discount all Campfire S’mores Shakes by $2. Pretty sweet, right? Just remember to mention current specials when greet guests to boost sales.

Learn Shortcut Keys

Entering orders is faster when you use shortcut keys instead of mousing around to select items. Memorize codes for popular dishes like CAES salad, BURG cheeseburger, and FRFR fries. You’ll fly through order entry! Refer to the shortcut legend in Support to find codes. Soon you’ll have the top 20 memorized making service speedier.

customize Options and Modifiers

Red Robin is known for customizing orders with add-ons like extra sauce or spice. With XRS, you can add mods as you enter an item. Try saying “BURG with Xtra Xtra” out loud when ringing in a cheeseburger with extra pickles and mustard. Get in the rhythm of speaking modifiers to help remember them. You’ll get the hang of build-a-burger in no time!

Sync across Devices

One of the coolest features is how XRS syncs across devices in real time. Orders entered on a POS terminal instantly appear on the kitchen display system. Tables sat on a station get flagged as occupied on the host stand. This means anyone on our team has access to the latest info to deliver prompt service. But if something looks off, use the Sync icon to refresh.

Alert Manager Right Away

While XRS runs smoothly most of the time, glitches can happen. If something seems off, it’s better to alert a manager ASAP before taking other actions. Examples include menu items missing, tables not updating properly, or features not working. Alerting us quickly allows our support team to troubleshoot and fix errors fast. Avoid trying to problem solve on your own.

Review Reports Regularly

XRS offers awesome sales reports, labor metrics, and item-level data. Spend 5 minutes each shift reviewing your stats in the Reports module. Are burger sales down? Did you sell way more Ceasar salads last Friday? Monitoring trends helps inform your upselling. Aim to suggest menu items that are hot sellers!

Use Scheduled Order Mode

For large parties, utilize Scheduled Order mode when taking the initial order. This allows you to place the order in courses – apps first, entrees second, dessert third. XRS will fire each course to the kitchen sequentially. This prevents overwhelming the cooks with a huge order all at once. Pro tip: Use Scheduled Order for groups of 8 or more.

Print Checks Tableside

For an extra dash of service flair, print checks at the table using the mobile Printer. Guests feel fancy when you whip out the wireless printer and hand them a warm receipt. Set up the mobile printer at the start of each shift so you’re ready for on-the-spot printing. This makes for smooth payment transactions and wows guests.

Use Barcode Scanning

Manually entering item codes can lead to errors, especially during busy shifts. Utilize the barcode scanning function instead. Simply scan item barcodes or QR codes printed on menus for accurate order entry. This prevents accidentally entering a BLTA instead of BLT! It may feel awkward at first, but scanning ultimately saves time.

Change Printer Paper Promptly

Nothing throws off a shift like a printer jam right when you need a check. Prevent problems by promptly swapping out receipt paper when the alert sounds. Keep extra printer paper handy at the POS station. Show your fellow servers how to change it out so you can restock together. Properly loaded paper keeps printing running smoothly all shift long.

Review Online Training Modules

To refresh your knowledge and sharpen skills, rewatch XRS training videos and module overviews in the online Learning Center. Cover core features like order entry, applying promotions, and table management. There’s always room for improvement, even for seasoned pros! Reviewing trainings ensures you provide fast and accurate service.

Ask Colleagues for Tips

My fellow servers have taught me awesome XRS tricks and shortcuts! When stumped or need a refresher, ask co-workers how they tackle tasks. Sharing tips helps our whole team boost competence and collaboration. I learned a handy table map mnemonic from Sam, and Alex showed me how to comp and discount items. Two heads are better than one!

Mastering new technology takes time, patience, and practice. But quickly ramping up on the XRS will help us deliver prompt, personalized service, boost guest satisfaction, and increase sales. By learning the interface, optimizing features, and collaborating, we’ll be XRS experts in no time! Now grab a POS terminal and let’s get practicing. Tag, you’re it!

Minimize Errors with Automatic Pricing Updates

Greetings friends! The new Red Robin XRS system is a game changer for how we take orders, manage tables, and track sales. But the high-tech upgrade can be daunting at first. No worries though – with hands-on practice and these pro tips, you’ll be navigating the XRS like a professional in no time flat!

Review the Interface Layout

When you first log into XRS, you’ll see a dashboard with modules for each function. Take a few minutes to explore and get familiar with where to access tables, enter orders, print checks, view server sales, and generate reports. Understanding the basic layout will help you toggle between tasks swiftly. The good news is the interface uses recognizable icons and terminology from the old system.

Commit the Table Map to Memory

One of the handiest XRS capabilities is the interactive table map. At a quick glance you can see which tables are occupied and empty, and easily retrieve guest checks. To leverage it like a pro, learn the table numbers and layout by heart. That way you won’t fumble to locate a check when a guest is ready to settle up. Regularly scanning the map cements it in your mind. Try sketching a map and testing yourself!

Harness Automatic Pricing Updates

No longer needing to remember hourly specials is liberating! XRS automatically implements current promotions, so servers don’t have to manually apply discounts. For instance, when it’s 2-5pm, XRS will discount all Campfire S’mores Shakes by $2 automatically. Pretty sweet, right? Just be sure to mention ongoing specials when greeting guests to spur sales.

Learn Shortcut Codes

Entering orders is speedier when using shortcut keys instead of mousing around to select items. Memorize codes for popular dishes like CAES salad, BURG cheeseburger, and FRFR fries. You’ll zoom through order entry! Consult the shortcut legend in Support to uncover codes. Soon you’ll have the top 20 memorized for swifter service.

Customize Options and Modifiers

Red Robin is celebrated for customizing orders with add-ons like extra sauce or spice. With XRS, you can append mods as you enter an item. Try vocalizing “BURG with Xtra Xtra” when ringing in a cheeseburger with extra pickles and mustard. Get into the flow of speaking modifiers aloud to help remember them. You’ll get the knack of build-a-burger in no time!

Sync Across Devices

One of the coolest functionalities is how XRS syncs data across devices in real-time. Orders punched into a POS terminal instantly appear on the kitchen display system. Tables marked as seated on one station get flagged as occupied on the host stand. This means our entire team has access to live info to deliver swift service. But if something seems off, use the Sync icon to refresh.

Notify Management ASAP

While XRS usually runs smoothly, glitches can happen. If something seems amiss, it’s best to alert a manager pronto before other actions. Examples include missing menu items, tables not updating correctly, or features malfunctioning. Promptly notifying us allows our support squad to investigate and rapidly fix errors. Avoid trying to self-diagnose problems.

Check Reports Regularly

XRS provides stellar sales reports, labor metrics, and item-level statistics. Spend 5 minutes each shift examining your stats in the Reports module. Are burger sales dropping? Did Caesar salad sell way more last Friday? Tracking trends informs your upselling. Aim to push menu items that are hot sellers!

Leverage Scheduled Order Mode

For large parties, tap into Scheduled Order mode when taking the initial order. This allows you to place the order in courses – apps first, entrees second, dessert third. XRS will fire each course to the kitchen in sequence. This prevents overwhelming the cooks with one massive order all at once. Pro tip: Use Scheduled Order for groups of 8 or more.

Print Checks Tableside

For an extra dash of service flair, print checks at the table using the mobile Printer. Guests feel fancy when you whip out the wireless printer and hand them a warm receipt. Prep the mobile printer at the start of each shift so you’re primed for on-the-spot printing. This enables smooth payment transactions and wows guests.

Scan Barcodes

Manually punching in item codes can lead to mistakes, especially during busy shifts. Instead, leverage the barcode scanning capability. Simply scan item barcodes or QR codes on menus for accurate order entry. This prevents accidentally entering a BLTA instead of BLT! It may feel awkward initially, but scanning ultimately saves time.

Swap Printer Paper Fast

Nothing disrupts a shift like a printer jam when you need a check. Prevent problems by swiftly trading out receipt paper when the alert chimes. Keep extra printer paper close at the POS station. Demonstrate to fellow servers how to swap it so you can restock together. Properly loaded paper keeps printing flowing steadily all shift long.

Review Online Training Videos

To refresh your knowledge and hone skills, rewatch XRS training videos and module overviews in the online Learning Center. Cover core capabilities like order entry, applying promotions, and table administration. There’s always room for improvement, even for seasoned pros! Reviewing trainings guarantees you provide rapid and accurate service.

Consult Coworkers for Tips

My fellow servers have taught me killer XRS tricks and shortcuts! When stuck or needing a refresher, ask colleagues how they tackle tasks. Sharing advice helps our entire team boost competence and collaboration. I learned a handy table map mnemonic from Sam, and Alex demonstrated how to discount and comp items. Two minds are better than one!

Conquering new technology takes time, patience, and practice. But quickly ramping up on the XRS will empower us to deliver prompt, personalized service, increase guest satisfaction, and boost sales. By learning the interface, maximizing features, and teaming up, we’ll be XRS experts in no time! Now grab a POS terminal and let’s get practicing. You’re up next!

Leverage the Flexible Table Management Features

Greetings friends! The new Red Robin XRS system totally transforms how we take orders, manage tables, and track sales. While the high-tech upgrade can seem daunting initially, fear not – with hands-on experience and these pro tips, you’ll be navigating the XRS like a seasoned pro in no time!

Explore the Interface Layout

When you first log into XRS, you’ll see a dashboard with modules for each function. Take some time to poke around and get familiar with where to access tables, enter orders, print checks, view server sales, and generate reports. Knowing the basic layout will help you easily toggle between tasks. The good news is the interface uses recognizable icons and terms we know from the old system.

Memorize the Table Map

One of the handiest XRS capabilities is the interactive table map. At a quick glance you can see which tables are sat and empty, and smoothly retrieve guest checks. To leverage it like a pro, learn the table numbers and layout by heart. That way you won’t scramble to find a check when a guest is ready to settle up. Regularly scanning the map cements it in your mind. Try sketching a map and quizzing yourself!

Harness Flexible Table Management

XRS makes table management super flexible. You can easily modify table numbers, combine tables, and track wait times. When a 4-top asks to add 2 more chairs, simply edit the table details on the map. If a 10-top wants separate checks, quickly split it into two 5-tops. Monitoring wait times allows hosts to seat efficiently. Table management is a breeze!

Learn Shortcut Codes

Entering orders is speedier when using shortcut keys instead of mousing around to select items. Memorize codes for popular dishes like CAES salad, BURG cheeseburger, and FRFR fries. You’ll fly through order entry! Check the shortcut legend in Support to uncover codes. Soon you’ll have the top 20 committed to memory for faster service.

Customize Options and Modifiers

Sync Across Devices

One of the coolest XRS capabilities is how it syncs data across devices real-time. Orders punched into a POS terminal instantly appear on the kitchen display system. Tables marked occupied on one station get flagged on the host stand. This means our whole team has access to live info to deliver swift service. But if something seems off, use the Sync icon to refresh.

Notify Management ASAP

While XRS usually runs smoothly, glitches can happen. If something seems wrong, promptly alert a manager before taking other actions. Examples include missing menu items, table issues, or malfunctions. Notifying us quickly allows our support team to investigate and rapidly fix errors. Avoid trying to self-diagnose problems.