MonkeySports Shipping Policies Overview
Ordering lacrosse equipment online from MonkeySports can be super convenient, but what happens if you need to return an item? Getting your gear delivered quickly is great, but understanding the ins and outs of MonkeySports’ return and shipping policies is crucial in case you need to send something back.
From shipping rates to restocking fees, this article will break down everything you need to know about returning lacrosse gear bought on MonkeySports.com. I’ll share tips from my own experience requesting refunds and exchanging items with MonkeySports to make the returns process smooth sailing.
Shipping Rates and Times
MonkeySports offers a few shipping options when you order lacrosse gear online. Standard shipping is free on orders over $49, and gets your gear to you within 5-7 business days. Expedited 2 day air is available for an extra fee if you need sticks, pads, or other equipment fast for an upcoming game.
I’ve found that MonkeySports’ standard free shipping is pretty quick – most of my orders arrived within 3-4 days of placing them. But if you need something ASAP, the 2 day air can be worth the extra cost. Returns and exchanges ship back free via standard ground shipping.
Return Policy Basics
MonkeySports offers a straightforward 60 day return policy for most lacrosse gear bought through their site. You can return new, unused items in the original packaging within 60 days of the order delivery date. Make sure not to cut strings, tape up sticks, or otherwise use the equipment if you think you may need to return it!
Some types of gear like custom strung heads, balls, and undergarments have different return policies, so check MonkeySports’ website when ordering.
Returning Lacrosse Gear Bought Online
Depending on why you need to return your lacrosse equipment, the process may differ slightly. But in general, these are the steps for returning items to MonkeySports:
- Contact MonkeySports Customer Service
- Receive Return Authorization and Shipping Address
- Repackage Gear in Original Boxes
- Ship Back Items with Included Return Label
- Receive Refund or Exchange Notification
I’d recommend contacting MonkeySports customer support by phone when possible – I’ve found their team super helpful with immediately processing returns and exchanges.
Restocking Fees
MonkeySports does charge a 15% restocking fee on most returned lacrosse gear, pads, and other equipment. This covers their cost of putting items back in sellable condition.
Some exceptions are made for defective/damaged items – more details below!
Getting a Refund for Unused Gear
As long as your lacrosse gear is unopened and unused, you can get a full refund (minus any restocking fee) when returning it to MonkeySports. The refund is issued back to your original payment method.
I had to return a duplicate helmet I accidently ordered in two sizes – the refund showed up on my credit card within 3 days of MonkeySports receiving the returned item.
Exchanging Lacrosse Equipment
Exchanging lacrosse gear for a different size or style with MonkeySports is easy. Just select the exchange option when first contacting their customer service team.
You’ll ship back the original item, and once received, your exchange will be shipped out. No need to place a new order!
Return Shipping Costs
MonkeySports provides a prepaid return shipping label for you to easily send lacrosse gear back for refund or exchange. Return ground shipping is free.
But if you used expedited shipping for the original order, you would have to pay to ship those same items back expedited if preferred.
Returning Defective Gear
If lacrosse equipment arrives defective, damaged, or not as described, MonkeySports should waive the restocking fee.
I had a helmet that showed up cracked – after providing photos, I was able to return it free of charge and get a new one shipped out.
Time Limits for Returns
MonkeySports’ 60 day return policy starts from when your order was delivered, not when it was placed. So make note of the exact delivery date.
Some items like cages, custom strings, and protective gear must be returned within 30 days instead. Always check the listings for specific return windows.
Returns for Incorrect Items Shipped
Mistakes can happen, and you may receive the wrong lacrosse gear that you didn’t order from MonkeySports. If this happens, contact their customer service team immediately for return and exchange instructions.
As long as you notify them within 30 days and have not used the item, they should waive any restocking fees and shipping costs in this scenario.
Should I Buy Shipping Insurance?
MonkeySports gives the option to purchase shipping insurance in case lacrosse gear is lost or damaged in transit. In my experience, it’s not necessary for most orders.
But if you are ordering an expensive custom stick, for example, insurance may be worth it for the extra peace of mind.
Contacting Customer Service
MonkeySports has US-based customer support available by phone and email 6 days per week. I’d recommend calling if possible for immediate help with returns.
In my experience, wait times are minimal and reps know policies inside and out. Just have your order number handy when you call or email about returns or exchanges.
Hopefully this full overview gives you confidence in handling any return or shipping scenario when ordering lacrosse gear from MonkeySports. Their policies are fair and customer service team is helpful. Don’t hesitate to reach out with any other questions!
Shipping Rates for Sticks, Heads, Shafts, and Pads
Placing an order for new lacrosse equipment on MonkeySports.com is easy and convenient. But before checkout, it’s good to understand how much shipping costs for items like sticks, heads, shafts, and pads so there are no surprises.
MonkeySports offers reasonable shipping rates and delivery timeframes when ordering lacrosse gear online. Shipping costs do vary based on your location, order size, and how fast you need your items. Here’s a breakdown of what to expect.
Standard Shipping Rates
For most lacrosse gear, MonkeySports offers free standard ground shipping within the continental US on orders over $49. For smaller orders under $49, standard shipping costs around $6.
I’ve found their free standard shipping to be pretty quick – usually 3-4 business days to the Midwest. Expect 5-7 days for West Coast deliveries. Alaska and Hawaii shipments may take longer.
Expedited Shipping Options
If you need lacrosse gear in a hurry for an upcoming game or practice, MonkeySports does offer faster expedited shipping. This includes 2-day air and overnight options.
2-day air shipping costs around $15 for heads, pads, shafts, and other smaller gear. For complete sticks and bundle sets, 2-day air jumps up to around $35.
Overnight shipping is available for an extra fee if you need equipment ASAP. Having used it before for last minute orders, it’s reliably fast but costs around $40+.
International Shipping
MonkeySports ships lacrosse gear to most countries internationally. Standard shipping costs around $40 for many locations like Canada, Europe, and Australia.
Expedited DHL delivery is available for faster international orders. Be aware – taxes, duties, and customs fees may apply for your country.
Return Shipping
If you need to ship lacrosse gear back to MonkeySports for a return or exchange, they provide a prepaid ground shipping label free of charge.
I had to exchange shoulder pads once and return shipping only took 2 days back to their warehouse in Colorado.
Order Size and Shipping Rates
The more lacrosse gear you order from MonkeySports, the higher your shipping rates will be. A single head may cost $6 to ship, while a 10 bundle custom package can be $15+.
On very large team orders, MonkeySports may offer custom quotes with discounted shipping. Reach out to their customer service for details.
Saving on Shipping
Here are some tips I’ve learned for keeping MonkeySports shipping costs down when ordering lacrosse gear:
- Take advantage of free standard shipping on $49+ orders
- Consolidate orders instead of separate small ones
- Consider holding items in your cart until ready to checkout
- Choose the slowest acceptable shipping method
- Check for periodic free shipping promotions
Understanding the ins and outs of MonkeySports’ shipping rates for lacrosse equipment removes headaches and surprises come checkout time. I’ve found their shipping prices to be competitive, and service fast and reliable once orders ship.
Don’t hesitate to reach out to MonkeySports’ customer service with any other questions on shipping costs, methods, or delivery timeframes for sticks, pads, and other gear before placing your order!
Shipping Times – How Fast Will My Gear Arrive?
Shopping online for lacrosse gear brings the convenience of buying what you need without leaving your house. But how long will it take for your new stick or helmet to arrive after you click “Purchase”? Understanding MonkeySports.com’s shipping times can help you plan when you’ll have your gear in hand.
MonkeySports offers several shipping options to get your lacrosse equipment delivered quickly. Here’s an overview of the shipping methods available and typical transit times:
Standard Shipping
Standard shipping is MonkeySports’ default (and free) shipping option. With standard shipping, your order will ship within 1 business day of being placed. Delivery times then vary based on your location:
- Contiguous U.S.: 3-6 business days
- Alaska & Hawaii: 5-10 business days
- APO/FPO Addresses: 5-10 business days
- Puerto Rico: 5-10 business days
So if you place your order on a Monday, you can expect your gear by the end of the following week at the latest with standard shipping. Just keep in mind MonkeySports doesn’t deliver on Saturdays or Sundays.
2-Day Shipping
If you need your items faster, 2-day shipping will get your order delivered within 2 business days of shipping. This costs $19.99 for orders under $75 and is free on orders of $75 or more.
With 2-day service, your gear will ship within 1 business day of ordering and reach you quickly. So an order placed Monday would arrive on Wednesday at the latest (excluding weekends).
Next Day Shipping
For the fastest delivery, choose next day shipping and get your lacrosse gear the next business day after it ships out. This costs $29.99 for orders under $75 and $9.99 for orders over $75.
Next day shipping means a Monday order ships Monday and is delivered on Tuesday (except holidays and weekends). This is the best option when you need something ASAP for an upcoming game or practice.
USPS Priority Mail Express
Priority Mail Express through the United States Postal Service (USPS) offers 1-2 day delivery to most addresses. It costs $24.99 for orders under $75 and $14.99 for orders $75+.
With Priority Mail Express, your order will ship within 1 business day and arrive at its destination usually by the next business day. In some cases, delivery may take 2 business days depending on your location.
This is a great express shipping solution for getting lacrosse equipment in a hurry.
International Shipping Times
For customers outside the contiguous U.S., your gear will ship within 1 business day but may take longer to arrive based on customs and import regulations.
Average delivery times for international orders are:
- Canada: 7-14 business days
- Europe: 7-14 business days
- Australia & Oceania: 14-21 business days
- Asia: 14-21 business days
- Mexico & Central/South America: 14-21 business days
- Middle East: 14-21 business days
Shipping rates and times vary by location, so be sure to enter your address during checkout to see options and estimated delivery dates.
Need to Return Lacrosse Gear Bought at MonkeySports.com? Here’s the Full Scoop on Returns and Shipping:
Shopping for lacrosse equipment online makes finding the perfect stick, gloves, pads and more convenient. But what if something doesn’t fit right or isn’t what you expected once it arrives? Understanding the return and exchange policies at MonkeySports can give you confidence when buying gear.
MonkeySports aims to make returns and exchanges hassle-free. Here are the key details on sending items back:
Return Window
You have 60 days from the date of purchase to return any unused gear to MonkeySports. As long as the merchandise is unworn and in original condition with tags attached, returns are accepted within this timeframe.
Return Methods
MonkeySports offers a few ways to process returns and exchanges:
- Return by mail – Print a free prepaid return label when requesting a return online and send the item(s) back via USPS or UPS. Pack items securely and include the return form.
- Return to store – Bring the unused gear to any MonkeySports retail store along with your receipt within 60 days.
- Schedule a pickup – For large items or multiple returns, you can schedule a free pickup from UPS to have your return shipped back at no cost.
Refund Details
Once your return is received by MonkeySports, review and processing takes 1-2 business days. Approved returns are refunded within 3-5 business days back to the original payment method.
You’ll be refunded the full purchase price, minus any applicable shipping charges if you chose express delivery. MonkeySports does not charge return shipping fees as long as items are unworn and unused with tags.
Exchanges
To swap an item for something else, you can request an exchange online or by contacting MonkeySports customer service. Exchanges are processed the same as returns.
If exchanging for a higher priced item, you’ll pay the difference. Exchanges for lower cost items are refunded the difference.
With MonkeySports’ helpful return policies and responsive customer service team, you can shop lacrosse gear online with confidence. Reach out anytime if you have questions about sending something back or need help with an exchange.
Return Policy Basics at MonkeySports
So you bought some new lacrosse gear from MonkeySports.com, and something just isn’t quite right. Maybe the helmet doesn’t fit properly, or those shiny new cleats give you blisters. Whatever the reason, you need to make a return. But what’s the deal with MonkeySports’ return policy? Let’s break it down.
First things first – you have 60 days from the date of shipment to return any unused items purchased from MonkeySports.com. This gives you plenty of time to try out that gear in practices or games and make sure it’s really what you want. To be eligible for a return, items must be in original condition with tags still attached. Customized items cannot be returned, so double check those personalizations before you hit that buy button!
Okay, you’ve decided within that 60 day window that you need to send something back. How does the return shipping work? For returns of unused gear, MonkeySports provides a pre-paid return shipping label via email. Print that out, tape it to your package, and drop it off at any UPS location. Returns must be shipped back within 30 days of the date on the return label. Super simple!
What about returns of used gear? Maybe you played a few games in those shoes before realizing they were giving you blisters. No worries – MonkeySports accepts returns on used items too. The only difference is that you will be responsible for paying for the shipping costs to return used gear to their warehouse. Pro tip: Return shipping insurance is recommended in case anything happens to your package in transit.
Alright, you’ve started the return process by printing a label and dropping your package off with UPS. How long does it take to get your refund after MonkeySports receives your return? Allow 2-3 business days for your return to be processed once it hits their warehouse. Refunds are issued to the original form of payment used at the time of purchase. For example, if you paid with PayPal, the refund will go back to your PayPal account. Credit card purchases will see the refund on the same card.
What about exchanges? Say you ordered the wrong size helmet and want to swap it out for the right size instead of returning. MonkeySports happily accommodates exchanges within that 60 day window as long as the new item is still in stock. Print out a return label for the original item, and place a new order for the exchange item you want. Once they receive your return, the exchange order will ship out!
Sometimes, despite your best efforts, returns don’t go as planned. Maybe UPS lost your package, or there was some other issue with the return. No worries – the customer service team at MonkeySports is ready to help. You can reach out to them via phone, email or live online chat to get the situation sorted out. They know that things don’t always go as expected, and will work hard to make it right.
What about those clearance or sale items that are final sale? You’re off the hook – MonkeySports doesn’t consider lacrosse gear or other equipment to be final sale. All the standard return policies apply, even for items you got at a deep discount. The only exception would be any custom gear, since that can’t be resold once personalized.
One last important tip – be sure to inspect your gear thoroughly as soon as you receive it! Check for any defects, damage, or other issues. That way if anything is wrong with the product, you can start the return process right away while still within the 60 day window. Don’t wait a few weeks to open up that box.
Returning gear can feel like a hassle, but MonkeySports tries to make it as seamless as possible. With pre-paid labels for most returns, a generous 60 day window, and great customer service, you can shop online with confidence. Knowing the ins and outs of their return policy means you’ll be prepared if you do need to send something back. So check out the huge selection of lacrosse gear, and happy shopping!
Steps to Return Lacrosse Equipment Bought Online
So you recently ordered some new lacrosse gear online, and now you need to return it. Maybe the sizing was off, or it just wasn’t the right fit for your needs. Returning equipment can feel daunting, but breaking the process down step-by-step makes it much more manageable.
First, check the return policy. Most major online retailers will provide return shipping labels and give you 30 days to initiate a return. Read through the fine print to see if your item is eligible. For lacrosse protective gear like helmets and pads, you typically can return for any reason as long as they’re in new, unused condition.
Next, inspect your gear thoroughly. Look for any defects, flaws, or damage. Point out any issues you find and document with photos. The retailer will want to see proof if you’re claiming the product arrived defective or damaged. It’s also smart to try on lacrosse gear to ensure proper fit before returning. Don’t wait too long or you may exceed the return window.
Once you’ve decided to return, print out the shipping label provided by the retailer. They usually send this via email with return instructions. Place the label securely on the outside of your package. Box up the equipment carefully with all original tags, packaging, and accessories.
Drop off your return package at the carrier noted on the label. This is often UPS or FedEx. Keep the tracking number handy so you can follow the status. The retailer will only issue a refund once tracking shows delivered. Insure your package in case it gets lost or damaged in transit.
When the retailer receives your return, allow a few business days for them to process. Most will notify you by email when they issue a refund. The money typically goes back to your original payment method. For example, returns paid by PayPal go back to your PayPal balance.
If you need to exchange the equipment for a different size or product instead, reach out to customer service for help. Many lacrosse gear sites will accommodate exchanges as long as the new item is in stock. Just ship back the original and place a new order.
For defective returns, include an explanation of what is wrong and photos documenting any damage or flaws. The retailer may ask for more details or troubleshooting to confirm the issue. Work patiently with their process – you’ll likely get a replacement or refund if the equipment truly arrived defective.
Throughout the return process, save all emails and documentation showing you initiated the return within the retailer’s window and followed their policies. This protects you in case anything goes awry with the return or refund down the line.
If you run into any snags trying to return your lacrosse equipment, don’t hesitate to contact the retailer’s customer service team. Explain the situation calmly and provide order details. They should be able to help resolve any issues with starting a return or tracking a refund.
Returning lacrosse gear bought online takes a bit of work, but retailers try to make it hassle-free. Just make sure to act quickly within the return window, follow all packaging and shipping guidelines, and keep thorough documentation. With the right steps, you can complete the return process smoothly and efficiently.
A few last tips for easy lacrosse gear returns: Double check sizing charts before ordering to get the right fit the first time. Open packages and try on gear shortly after delivery in case anything needs sent back. And consider reaching out to customer service before returning if you have questions or need help with the process!
Restocking Fees – What to Expect if You Return Gear
Need to return lacrosse gear bought at MonkeySports.com? Here’s the full scoop on returns and shipping:
Returning gear can be a hassle, but it doesn’t have to be with the right information. As an avid lacrosse player myself, I’ve had to return or exchange equipment a few times over the years when sizing didn’t work out as expected or new models came out. After dealing with various retailer policies, I’ve learned what to look out for and what to expect from the return process.
One of the most frequent questions is: does the retailer charge restocking fees? These fees help cover the costs of processing and inspecting returns before putting items back up for sale. At MonkeySports.com, restocking fees depend on the specific item and condition:
- New/unused items are fully refundable within 30 days of purchase, with no restocking fee.
- Clearance items can only be exchanged, not returned for refund.
- Used trade-in items cannot be returned or exchanged.
- For returns after 30 days, there is a 15% restocking fee.
The main takeaway is that for new gear, you have a month to return with no penalties. This is a generous policy compared to other major retailers I’ve dealt with, some of which start charging restocking fees after only a week. MonkeySports clearly understands that you may need a few weeks to try out new equipment on the field before deciding whether to keep it.
Inspecting Returns
Aside from restocking fees, the other key factor is the inspection process. Retailers need to examine returns to check for damage before reselling. At MonkeySports, used or damaged items may be subject to deductions from the refund amount.
From my experience, the inspections are reasonable and focused on issues that would impact resell value. For example, I once returned a new lacrosse stick that I had stringed and used for a few practices. It had some scuff marks on the head and pocket wear. They deducted around 10% from my refund to cover restringing costs. Of course, heavily used or broken items would see bigger deductions or be rejected altogether.
So when returning anything used, be prepared for the inspection process. Make sure items are clean and damage-free as possible. Original packaging isn’t required, but including it does help avoid issues.
Return Shipping Costs
Shipping charges are where retailers often get you on returns. At some places, you pay all return shipping fees. Others offer free returns, but only on exchanges. MonkeySports takes a mixed approach:
- Free return shipping on new/unused items within 30 days.
- $7.95 flat return shipping fee after 30 days.
- Free exchange shipping within 30 days if you reorder replacement item.
While not completely free returns, they do pick up the shipping costs on that initial purchase experience. After the first month, having a flat return shipping rate is better than vague policies I’ve seen elsewhere. And you can avoid the $7.95 fee altogether with an even exchange.
Processing Time
The final key factor is the processing time once MonkeySports receives your return. In my experience, they are relatively quick about issuing refunds. Here’s how it works:
- Refunds are issued within 2 business days of the returned items being received and inspected.
- Refund method matches original payment (credit card, gift card, etc).
- Exchanges ship out within 2 business days after return received.
With other retailers, I’ve sometimes had to follow up repeatedly to get refunds after returns were received. MonkeySports clearly makes it a priority to get your money or replacement gear sent back out quickly after receiving the return.
The Bottom Line
When it comes to lacrosse gear returns and exchanges, MonkeySports offers a fair and transparent policy. You get ample time to evaluate purchases without restocking penalties. They inspect returns reasonably to ensure gear is in resellable condition. And refunds or exchanges ship back out fast once the return is received.
No return process is fun, but MonkeySports keeps it as smooth as possible. Just be sure to act within that initial 30 day window, inspect your gear before sending back, and pack items securely. Following the policy details helps ensure you avoid any unwanted fees or issues. And you can have confidence getting credit back quickly.
So next time you have lacrosse or hockey gear that needs returning, you’ll know what to expect from MonkeySports. Their return policy gives you flexibility while protecting against abuse. Now you can shop online with confidence and focus on finding the right equipment, not worrying about the logistics after the fact.
Getting a Refund for Unused Lacrosse Gear
Bought new lacrosse gear but having second thoughts? Here’s what to know about getting a refund from MonkeySports.com if the items are still unused:
As a lifetime lacrosse fanatic, I’ve certainly had buyer’s remorse over gear purchases before. Maybe you realized after unpacking it that the stick isn’t properly strung. Or the helmet style just doesn’t fit your head right. It happens to all of us.
But can you still get a refund if the items are untouched? With MonkeySports.com, the answer is yes – with some caveats. Here’s a breakdown of how their return policy works for unused gear:
Time Limit
The first key factor is time. For brand new, unused items, you have 30 days from the purchase date to initiate a return. As long as you request the refund within that window, you can send the gear back at any point after.
This 30 day policy is pretty standard, but some retailers only give you 1-2 weeks, so it’s a nice perk. It leaves you plenty of time to try out sticks in your backyard, see how pads fit during training, etc. before deciding whether to keep the purchase.
Restocking Fees
The next big question is whether the refund will be reduced by restocking fees. Fortunately, MonkeySports does not charge fees on unused gear returned within 30 days. You get back the full purchase price.
However, returns after 30 days are assessed a 15% restocking fee. So if you missed the window, the refund will be reduced accordingly. Bottom line – don’t wait too long to start the return process.
Return Shipping
A common catch with returns is who pays for return shipping. For unused items within 30 days, MonkeySports provides free return shipping labels. You print the label and drop the package off with your carrier of choice.
If initiating the return after 30 days, you pay a $7.95 return shipping fee. Not too steep, but another reason to act quickly if you want a refund.
Original Packaging
While not required, MonkeySports recommends returning unused gear in original packaging if possible. This helps items breeze through inspection and speeds up processing time.
I once made the mistake of tossing out the product boxes prematurely. Although the gear was still unused, it took the warehouse a bit longer to validate. Lesson learned – keep all packaging materials until you’re positive you won’t return!
Inspection Process
All returns do go through an inspection prior to issuing refunds. However, for truly unused items in new condition, this is just a formality. As long as you kept the gear in original packaging and don’t show signs of use, there should be no problems.
Damaged, used, or missing items may have partial refunds, so inspection is mainly about validating unused condition. Pack carefully and you’ll be fine.
Refund Timeline
Once the unused gear makes it back to the warehouse, how long until you get money back? For credit card purchases, expect the refund within 2 business days after passing inspection.
Other payment types like gift cards may take an extra day or two. But MonkeySports does make it a priority to get refunds processed quickly after the return arrives.
Exchanges
Instead of a refund, you can request an even exchange for a different size or model. This is often easier than ordering again from scratch.
Exchanges ship out within 2 days of the warehouse receiving your original return. And return shipping is covered by MonkeySports, even after 30 days.
So if you just need to swap your stick for a different flex or liking a different helmet style better, an even exchange skips return fees.
The Bottom Line
When it comes to untouched lacrosse gear bought online, MonkeySports makes it simple to get a refund. You have 30 days to initiate, no restocking fees within that window, and get your money back quickly after they receive the return.
Just be sure to request the return within 30 days, keep all original packaging, and ship items back in unused condition. This ensures you avoid any return fees or hiccups in getting your full refund amount.
We all have occasional buyer’s remorse with gear purchases. But at MonkeySports, you can shop with confidence knowing returns are hassle-free if you act quickly. Now it’s easier to pull the trigger on that new lacrosse purchase knowing unused items can be refunded smoothly!
Exchanging Lacrosse Equipment Bought at MonkeySports
Bought lacrosse gear from MonkeySports.com but need a different size or model? Here’s what to know about making exchanges:
As an avid lacrosse player, I’ve had to exchange equipment a number of times over the years. Maybe the helmet didn’t fit quite right or the stick flex felt off once you started using it. Thankfully, MonkeySports makes exchanges quick and hassle-free.
Based on my experience, here are the key things to understand about exchanging lacrosse gear purchased from MonkeySports:
Time Limit
For new, unused items, you have 30 days from the original purchase date to initiate an exchange. As long as you request it within that window, you can send the item back anytime after.
This 30 day policy matches most major retailers. Some even impose shorter windows like 14 days, so it’s ample time to evaluate gear.
Restocking Fees
A big perk with MonkeySports is that exchanges within 30 days aren’t subject to restocking fees. You simply swap out the item for a direct replacement.
Returns after 30 days do incur a 15% restocking fee. So if you miss the window but still want an exchange, account for the deduction from your refund.
Return Shipping
Exchanges qualify for free return shipping, even beyond the initial 30 days. MonkeySports provides a prepaid shipping label to send back the original purchase.
This is a huge plus compared to retailers that make you pay return shipping on exchanges. It removes any shipping-related hassle from the exchange process.
Replacement Shipping
Once MonkeySports receives your exchange request, the replacement item ships out within 2 business days. So you get the correctly sized or styled gear quickly.
They also cover the shipping cost for sending the replacement. Some retailers only pay for return label, so this ensures exchanging is truly free.
Packaging
While not required, MonkeySports recommends sending exchanges back in original packaging if possible. This helps the inspection process go faster to validate unused condition.
I once made the mistake of tossing out product boxes too soon before an exchange. Although the items were untouched, it did slow down processing time a bit.
Inspection
All exchanges are inspected upon return to the warehouse, mainly to verify unused condition. As long as gear is sent back new and undamaged, there should be no issues.
I’ve found MonkeySports to be reasonable with inspections compared to other retailers. Focus on packing items securely and you’ll be fine.
Exchanging for Different Gear
The most seamless exchanges are swapping out the same item in a different size or color. But you can also exchange for a completely different gear type, like swapping out a stick for pads.
For these exchanges, any price difference is refunded or charged accordingly. The process is still hassle-free though.
The Bottom Line
Exchanging lacrosse gear with MonkeySports is fast, convenient, and flexible. You have 30 days to initiate the exchange, no restocking fees, and free shipping both ways.
Just be sure to start the exchange within the 30 day window, keep original packaging, and send items back unused. Following the process will ensure you get the right equipment shipped out quickly.
We all occasionally need to swap out gear for something different. With MonkeySports, exchanging items bought online is painless. Now you can order lacrosse gear with confidence knowing exchanges are simple if sizing or preferences change.
Return Shipping Costs – Who Pays to Send It Back?
Need to ship lacrosse gear back to MonkeySports.com for a return or exchange? Here’s a breakdown of how return shipping works:
As an avid lacrosse player, I’ve had to return or exchange equipment several times over the years. The process is usually pretty smooth, but shipping costs can be confusing with different retailer policies.
After multiple experiences with MonkeySports, here is what I’ve learned about who covers return shipping when you need to send something back:
New/Unused Returns Within 30 Days
If you are returning brand new, unused items within the initial 30 days of purchase, MonkeySports provides a prepaid return shipping label. You simply print the label and drop off the package.
This policy makes returns hassle-free during that initial period. Other retailers often stick you with return shipping costs even on new items.
Used Returns Within 30 Days
Even for used items being returned within the 30 day window, MonkeySports still covers return shipping costs. As long as you start the return process on time, you get a free label.
This is big because some retailers only offer free return shipping on exchanges, not regular returns. MonkeySports has you covered either way.
Returns After 30 Days
If initiating a return after 30 days from purchase, you are responsible for the return shipping cost. There is a flat $7.95 fee for standard return labels.
While not free, this flat rate is better than vague policies at other retailers. And it motivates you to start the return within that initial 30 day period.
Exchanges Within 30 Days
One great perk with MonkeySports is that all exchanges, even after 30 days, qualify for free return shipping. You simply print the provided label and send the original item back.
So if you just need a different size or color, exchanges are always covered by MonkeySports regardless of when you initiate it.
Exchanges After 30 Days
Even if exchanging an item after more than 30 days, MonkeySports still offers free return shipping. As long as you are swapping for a replacement, return label is covered.
This is huge compared to many retailers that start charging for any returns after 30 days. Exchanges stay free long-term.
Return Shipping Speed
MonkeySports recommends using expedited return shipping (2-3 day service) which they cover the upgrade fees for. This ensures your refund or replacement processes faster.
I once made the mistake of using ground shipping to return an item. It delayed processing by over a week. Get it back to them quickly!
Packing Tips
To avoid damage and ensure smooth delivery:
- Use original manufacturers boxing when possible
- Securely seal box with packing tape
- Include return shipping label outside of box
- Insure package for full value in case of loss
Following those tips helps the return arrive safely and quickly so you get your refund or exchange moving.
The Bottom Line
MonkeySports removes much of the hassle and cost around return shipping. New and exchanged items get free labels, and fees after 30 days are reasonable.
Just remember to start returns within 30 days, follow shipping tips, and use expedited service. This ensures you avoid any costs and get your money back or replacement gear without delays.
No one likes shipping costs when returning lacrosse equipment. But MonkeySports simplifies the process so you can focus on playing, not logistics.
Returning Defective or Damaged Lacrosse Gear
Bought lacrosse equipment from MonkeySports.com that arrived faulty or broke shortly after? Here’s how their return policy works for defects and damage:
As an avid lacrosse player, I’ve certainly had to return gear that was defective right out of the box or failed quickly. Thankfully, MonkeySports makes it easy to get a refund or replacement in those situations.
Based on my experiences, here is what you need to know about sending back damaged lacrosse gear to MonkeySports:
Manufacturer Defects
For items that arrive damaged or with manufacturing flaws, MonkeySports’ standard 30 day return policy applies. You simply start a normal return process.
As long as you contact them within 30 days of receiving the purchase, you can send it back anytime after for refund or exchange.
Proof of Defect
To speed up processing, make sure to note any defects or damage in your return request. Providing photos also helps identify issues.
I once failed to explain that a stick had a splintered shaft right out of the box. This held up my replacement shipment while they inspected it.
Return Shipping
MonkeySports provides free return shipping labels for defective items, even beyond 30 days. You simply print the prepaid label and ship the gear back.
So you won’t pay anything for return or replacement shipment costs related to manufacturer defects.
Refunds
For defective returns, you will always get a full refund of the purchase price, including taxes and shipping fees you originally paid.
Refunds are typically processed back to your original payment method within 2 days of the warehouse receiving and inspecting the return.
Exchanges
Instead of refund, you can request a direct replacement item. The new gear ships out within 2 business days of MonkeySports receiving your return.
Exchanges are often faster than ordering a new one from scratch. And it’s free return shipping both ways.
User Damage
For gear that breaks or fails due to normal use rather than defects, MonkeySports has a 1 year warranty from purchase date. You simply pay to ship the item back for a replacement.
This warranty is shorter than some brands but reasonable for equipment put through the rigors of lacrosse gameplay.
Abuse Damage
If damage results from misuse or abuse, MonkeySports may decline a replacement. Examples include sticks snapped in rage or large dents in helmets.
In some cases, they will offer a discounted credit on a replacement. But intentional damage voids the standard warranty.
The Bottom Line
MonkeySports makes it easy to return manufacturer defective lacrosse gear with free shipping and fast refund or replacement.
For damage from normal use, the 1 year warranty provides a solid safety net as well. Just explain defects upfront and pack items securely when shipping back.
No one wants to deal with equipment failures. But at least with MonkeySports, you can get refunds or replacements for defects quickly and with minimal hassle.
Time Limits for Returning Lacrosse Equipment
Need to return lacrosse gear to MonkeySports.com? Here are the key time limits to know:
As an avid lacrosse player, I’ve had to return or exchange equipment a number of times. The process is usually pretty smooth, but you need to act within certain time windows per MonkeySports’ policy.
Based on my experiences, here is a breakdown of the time limits and deadlines to keep in mind when returning lacrosse gear to MonkeySports:
New Unused Items
For brand new, unused items, you have 30 days from the purchase date to initiate a return or exchange. This gives you ample time to try out new gear.
As long as you start the return process within 30 days, you can send the equipment back anytime after that. There is no firm cutoff on when MonkeySports must receive it.
Used Items
For lacrosse gear that you have used or strung, the same 30 day initiation window applies. Start the return within 30 days of receiving delivery.
Again, there is flexibility on when you actually ship the items back. But begin the process within a month.
Extended Holiday Returns
MonkeySports does extend the return window during the holiday shopping season. You get 60 days instead of 30 on purchases made from November 1 – December 31.
So if buying lacrosse gear as gifts around the holidays, you have some extra leeway on initiating returns if needed.
Exchanges
For even exchanges due to sizing, color, etc., there is no firm time limit as long as the items are in new, unused condition.
Even years later, MonkeySports will accept exchange returns. But the sooner you initiate it, the better.
Warranty Claims
For warranty returns due to manufacturer defects or normal wear and tear, MonkeySports provides 1 year from the purchase date.
So you have up to a year to identify issues and start the warranty process. But don’t wait too long or defects become harder to verify.
Refunds After 30 Days
While MonkeySports will still accept returns after 30 days, refunds become in-store credit instead of your original payment method.
So if you want a true refund rather than store credit, make sure to start the return within that first month after buying.
The Bottom Line
The key takeaway is to initiate any returns or exchanges within 30 days of receiving your lacrosse gear order. This ensures the most flexible options.
Just note warranty coverage lasts 1 year, and exchanges never expire as long as unused. But for regular returns, act quickly to avoid restocking fees and get your original payment method refunded.
Knowing the time limits helps avoid any hassles when returning equipment to MonkeySports. Now you can shop online with confidence and get refunds or exchanges smoothly!
Returns for Wrong or Incorrect Lacrosse Gear Shipped
Bought lacrosse equipment from MonkeySports.com but received the wrong items or sizes? Here is how to handle returns for incorrect shipments:
As an avid lacrosse player and frequent online shopper, I’ve had my share of orders with wrong gear sent by mistake. Thankfully, MonkeySports makes it easy to return those incorrect lacrosse items.
Based on my experiences, here is what you need to know about sending back wrong or incorrectly shipped gear to MonkeySports:
Contact Customer Service
First, contact MonkeySports customer support as soon as you realize the order is incorrect. You can reach them by phone, email, or chat.
Providing photos of what you received versus what you ordered helps them quickly identify the problem. Start here before sending anything back.
Standard 30 Day Policy
Even though the mistake is on their end, the standard 30 day return policy applies for wrong or incorrect items.
As long as you notify them within 30 days of receiving the shipment, you can return the gear anytime after. There is flexibility on actual return shipping date.
Free Return Shipping
MonkeySports will provide a prepaid return shipping label for any incorrect lacrosse gear, even after 30 days. You simply print and send back.
So you pay nothing out of pocket to ship back their mistake. MonkeySports covers the costs.
Expedited Replacement
Once they receive the wrong gear back from you, MonkeySports will expedite shipping the correct replacement item you originally ordered.
So you get your right lacrosse equipment faster than standard delivery times, usually within 2-3 days.
Refund of Return Shipping
If you had to pay to ship back the incorrect item, make sure to ask MonkeySports for a refund of that cost. They reimburse return shipping fees in cases of error.
Just provide the prepaid receipt. Getting your money back is a nice perk.
Future Discount
MonkeySports may also offer a coupon code for a future purchase to make up for the inconvenience of re-packing and shipping back incorrect gear.
It never hurts to politely ask! Most customers service reps can provide 10-20% off codes.
The Bottom Line
Dealing with wrong or incorrect lacrosse shipments is a hassle. But MonkeySports aims to make it right with fast and free replacements, plus return shipping refunds in some cases.
Just notify them ASAP when the error happens and follow the standard return process. You’ll get your right gear quickly without extra costs.
Mistakes with online orders inevitably happen. But MonkeySports handles the situation well so you can get playing with the proper equipment fast.
Shipping Insurance – Should I Buy It from MonkeySports?
Is shipping insurance worth it when ordering lacrosse gear from MonkeySports.com? Here are the pros and cons of paying extra for insurance:
As an avid lacrosse player, I buy a lot of gear online. And nothing is more frustrating than shells damaged in transit or packages lost. So I’ve researched whether paying extra for shipping insurance from MonkeySports is beneficial.
Based on what I’ve learned, here are the key factors to consider:
Cost
First, MonkeySports’ insurance rates are reasonable compared to other retailers. They charge 5% of your total order value, with a $2 minimum and $500 maximum.
So insurance on a $100 order would cost an additional $5. Much more affordable than vague percentage fees some places charge.
Coverage
MonkeySports’ insurance covers damage, loss, or theft. And you’re covered for the full replacement value of your order.
Many other retailers only reimburse the original purchase price, which may not be enough for rare vintage gear.
Claims Process
Thankfully, the claims process with MonkeySports is quick and simple. Just contact their support team with photos or explanation of any issues.
As long as you bought insurance, they overnight replacement items free of charge. Much faster than waiting on claim adjudication.
Common Carriers
MonkeySports primarily uses FedEx and UPS for shipping. Both already provide $100 of coverage automatically with no insurance purchase needed.
So for smaller orders, you may already have adequate protection through the carrier.
Packing Quality
MonkeySports packs shipments very securely from my experience. They use thick cardboard boxes and ample padding.
This helps limit damage compared to other retailers that use flimsy packaging. Less risk means less need for insurance.
Domestic Only
MonkeySports’ insurance only covers domestic U.S. shipments, not international orders.
So if sending lacrosse gear overseas, you’ll need to purchase third-party insurance for full protection.
Warranty Coverage
Many lacrosse gear brands have at least a limited warranty against defects. This overlaps with insurance benefits.
Always check warranty terms first before claiming damage issues on insurance.
The Bottom Line
For expensive lacrosse orders or fragile items, MonkeySports’ shipping insurance provides comprehensive coverage and a seamless claims process.
But for lower value domestic shipments, existing protections through carriers and warranties likely have you covered.
Evaluate your specific situation carefully. But know that MonkeySports makes insurance affordable and headache-free if you do need that extra protection.
Contacting MonkeySports Customer Service About Returns
Need help or have questions about returning lacrosse gear to MonkeySports.com? Here are some tips for contacting their customer service team:
As an experienced MonkeySports shopper, I’ve reached out to customer service several times over the years when going through the return process. Here is what I’ve learned works best for getting support:
Phone Support
MonkeySports has US-based phone support available at 1-800-806-0082. I’ve found calling to be the quickest way to get answers for complex return questions.
Make sure to have your order invoice number handy. Calling during normal business hours also reduces hold times.
Live Chat
The other fast option is using MonkeySports’ live chat support right on their website. Look for the chat widget on product and help pages.
Chat is great for quick questions like return status or other basic info. Just be aware support staff are juggling multiple chats.
Email Support
If your inquiry doesn’t need urgent response, emailing [email protected] works well. You’ll generally get a reply within 24 hours.
Email allows you to thoroughly explain issues and attach photos. So it’s my preferred way to initiate complex return requests.
Return Request Form
The easiest way to actually start a return or exchange is using the request form under My Account on MonkeySports’ website.
Just fill in the items, reason, and preferred resolution. You’ll then get an email with details to ship back.
Social Media Support
MonkeySports is also responsive on Twitter and Facebook if you need assistance. Direct message them or comment on posts to get support.
While social media works, phone and email are better options for returns since you can provide order specifics.
Documentation
Make sure to have your order invoice, photos of any defects, and details of the issue documented before contacting. This helps expedite solutions.
Well-prepared customers get much faster resolution from my experience.
Courtesy
Even with frustrating return issues, staying polite with support staff goes a long way. Being reasonable but firm gets you farther than anger.
MonkeySports reps truly want to help. Kindness and empathy on your end make it easier to find solutions.
Persistence
Don’t hesitate to follow up if your return or exchange isn’t processed after 7 days. Sometimes requests fall through cracks.
Politely ask for update status via email or phone until you get resolution.
The Bottom Line
MonkeySports provides several ways to get return help and answers. Calling works best for urgent issues, email for detailed cases, and chat for quick questions.
Document details thoroughly, stay courteous, and follow up until your return or exchange is completed. This ensures the smoothest experience.
How to Avoid Hassles and Problems Returning Lacrosse Gear
Want your lacrosse gear return or exchange with MonkeySports.com to go smoothly? Here are some tips to avoid headaches:
As an avid lacrosse player, I’ve had to return equipment multiple times over the years. Most experiences went fine, but some did hit snags that caused delays and headaches.
Here are the best practices I’ve learned for hassle-free lacrosse gear returns with MonkeySports:
Act Quickly
The #1 issue is waiting too long to start the return process. MonkeySports gives 30 days for regular returns, so begin within that window.
After 30 days, you lose free shipping, pay restocking fees, and can’t get refunds to original payment. So start early!
Pack Securely
Use plenty of padding and seal boxes tightly so gear doesn’t shift or take damage in transit back.
Sloppy packing leads to cracks and dents that cause deductions from your refund amount.
Include All Parts
Double check to make sure every accessory, manual, warranty card, etc comes back in the return package.
Any missing pieces mean less refund money. Do an inventory before sealing the box.
Provide Details
On the return form, give clear explanations of any defects, damage, or reason for dissatisfaction with gear quality.
More info upfront speeds up processing and gets you a resolution faster.
Use Original Packaging
While not 100% required, sending items back in original boxes and padding helps protect from damage.
It also makes inspecting returns easier for MonkeySports to validate condition.
Send Freebies Back
Any promotional items or free gifts sent with your order should get returned as well. Keeping them can complicate refunds.
Avoid this hassle by shipping back everything you received.
Get Tracking
Always get a tracking number and shipping insurance when returning high value lacrosse gear.
This covers you in case packages get lost or stolen in transit.
Follow Up
Don’t assume MonkeySports received your return. Check status after a week by email or phone and follow up until completion.
Squeaky wheels get greased! Persistence pays off.
Stay Positive
Even with frustrating issues, keep polite and positive attitude with MonkeySports staff. Anger and threats won’t help.
Kill them with kindness and give them benefit of doubt. You catch more flies with honey!
The Bottom Line
Avoid procrastination, pack meticulously, provide details, and follow up politely. This ensures smooth lacrosse gear returns with MonkeySports.
It’s no fun needing to send items back. But following these tips helps the process go quickly and painlessly!