Most Loved Brands 2020 – Morning Consult
These brands are ranked by their Brand Love Index score, which is based on performance across four metrics: favorability, trust, community impact, and net promoter score. More information on the index is available at the bottom of the page.
1
USPS
Score: 264.8
2
258.6
3
UPS
257.5
4
Amazon
256.0
5
Netflix
253.7
6
Clorox
246.4
7
Amazon Prime
245. 7
8
M&M’s
244.1
9
Home Depot
241.8
10
YouTube
241.7
11
Cheerios
240.4
12
FedEx
239.5
13
Target
236.7
14
Ziploc
236.2
15
Dove
235.2
16
Kellogg’s
235. 2
17
Dollar Tree
235.0
18
Tide
234.1
19
Colgate
233.6
20
Oreo’s
233.3
21
Lowe’s
233.0
22
The Hershey Company
232.8
23
Walmart
232.5
24
Reese’s
232.3
25
Heinz Ketchup
231. 9
26
Walgreens
230.9
27
DQ
230.7
28
PayPal
230.2
29
Doritos
229.8
30
Snickers
229.7
31
CVS Pharmacy
227.1
32
Dunkin’
226.9
33
Chick-fil-A
226.7
34
Kit Kat
226. 3
35
Disney
225.5
36
Samsung
225.1
37
Coca-Cola
224.8
38
Crest
224.5
39
Tylenol
224.3
40
Weather Channel
224.2
41
Subway
224.1
42
Costco
224.1
43
Scotch
223. 2
44
Visa
222.8
45
Kraft
222.1
46
Ritz
222.1
47
Lay’s
220.7
48
Febreze
220.6
49
Charmin
220.0
50
Microsoft
219.7
See All
Special Report: Gen Z’s Most Loved Brands of 2020
COVID-19 has drastically impacted spending behavior, shopping habits and even selection criteria for all consumers – but Generation Z (born 1997-2012), and its decidedly different priorities, sense of purpose, and brand expectations creates unique challenges for today’s companies striving for both short-term survival and long-term growth. `
The Biggest Gainers
The biggest gainers in Brand Love since the onset of coronavirus speak to the profound shifts that consumers have experienced and the brands that were there for them amid this new reality, whether by delivering connectivity and accessibility, entertainment and inspiration, or self-care.
The Biggest Gainers improved most on their Brand Love Index score between March 1 and the end of July 2020. The full report “What Drives Brand Love” explores brands that have gained most in this era across a range of metrics. Download it below.
1
Zoom
Score: 159.77
Change:
+84.5
2
SpaceX
107. 45
+34
3
TikTok
102.55
+22.9
4
Instacart
102.28
+21.5
5
Headspace
47.87
+19.8
Watch Now: The Most Loved Brands Webinar
Morning Consult hosted a webinar to dive deep into this year’s Most Loved Brands data and provide actionable insights into what brands can do to improve their relationship with consumers in these trying times. Watch On-Demand Webinar Now.
Download the Report
Download the companion report to this year’s rankings to get exclusive insights into what brands can do today to build long-lasting relationships that extend far past the pandemic.
All fields are required
Methodology
About the ranking
To determine this year’s rankings, Morning Consult analyzed over 150,000 Morning Consult Brand Intelligence interviews with U.S. adults to measure consumer perceptions across four key metrics: favorability, trust, community impact, and Net Promoter Score.
The final rankings were determined using surveys conducted online among a national sample of adults. Between 3,700 and 8,300 adults rated each of the over 1,900 companies from June through July 2020. The average company was surveyed over 6,000 times. The maximum margin of error for a given brand is plus or minus 3%.
The Brand Love Index Score
The Most Loved Brands Index is based on four metrics, added together for an index score:
Favorability Score: The percentage of consumers with a favorable opinion of the brand.
Trust Score: The percentage of consumers who trust the brand to do the right thing.
Community Impact Score: The percentage of consumers who say the brand has a positive impact on their local community.
Net Promoter Score: Consumers are asked on a scale of 1-10 how likely they would be to promote a given brand. NPS is determined by subtracting the percentage who say 0-6 from the percentage who say 9 or 10.
About Brand Intelligence
Brand Intelligence is the most powerful brand management solution available today. Communications, marketing and insights professionals rely on our state-of-the-art brand research and analysis technology to deliver intelligent data on the most important brand metrics to drive strategic decisions. We survey tens of thousands of people across the globe every day to provide real-time insights on what consumers think about thousands of brands and products.
Learn more
Best Global Brands – The 100 Most Valuable Global Brands
For the first time ever in 2022, the average brand value of a Best Global Brand has reached over US$3 trillion. The overall value of the Top 100 brands has reached US$3,088,930m, a 16% rise from 2021 (US$2,667,524m). This year sees the fastest rate of brand value growth ever recorded, demonstrating the growing contribution a company’s brand has in driving its economic success. While financial markets have shown significant swings over the last few years, the value of the world’s strongest brands have steadily increased driving customer choice, loyalty and margins.
In the top ten brands we see exponential growth and the emergence of a ‘super league’. Built on a foundation of exceptional experiences and strong integrity, these companies can move in multiple directions, growing their share of customers’ lives, along with their brand value and market cap.
Its increasingly difficult to fit the Top Ten into categories (what do Apple and Google do?), but things become much clearer when taking the perspective of customer jobs to be done (what aspects of consumers lives they address). Apple helps us Connect, Do, Belong, Play, Pay and – more recently – Thrive. Rumour has it that soon it may help us Move, too. Google helps us get many jobs done, like Learn, Connect, Move – and even Dwell. Nike – not a FAANG – helps us Thrive and Express ourselves. We can think along the same lines for the likes of Microsoft or Disney.
Ultimately, these organisations are building businesses around their brand (in contrast to the traditional approach of building brand around a product) – and it’s setting them apart from the rest of the pack.
Interbrand’s leaders were at the “biggest tech event in the world” to present our 2022 Best Global Brands report and spark conversations about the importance of sports brands, ethical leadership and more.
Web Summit 2022: Launching Interbrand’s Best Global Brands 2022
Web Summit 2022: Meet the 2022 Best Global Brands
Web Summit 2022: Ethical brand leadership for a better world
Web Summit 2022: Welcome to the future of sports and entertainment
Web Summit 2022: Creating a sports super brand
Top 5 brands in Russia
- Andrey Zlobin
Editorial Forbes
The list of the best brands, which was compiled for the first time for Russia by the research company Gfk, includes two Russian and three foreign companies
by GfK for the first time. Among them were two Russian and three foreign brands that won first places in five categories: Best Product Brand, Best Growing Product Brand, Best Foreign Corporate Brand, Best Russian Corporate Brand and Best Russian Product Brand. .
During the study, GfK took into account not only the market performance of the brand, but also its emotional perception by the consumer. “This is not an expert assessment, but a representative study that takes into account both the commercial success of brands and the opinion of consumers,” Natalia Ignatieva, Director of Marketing and Communications at GfK Rus, explained to Forbes.
As a result, Apple, the leader of the Forbes ranking of the most valuable brands in the world, was only fifth in the Best Foreign Corporate Brand category, missing Google in first place. “It turned out that people in Russia are much more emotionally involved with Google,” says Ignatieva. And the German Bosch won in the main nomination – “Best Product Brand”. In terms of “market share” in the total calculation, it was significantly behind five competitors at once, but it turned out to be far ahead in terms of “soul share”, which GfK understands as the psychological attractiveness of the brand for Russians.
When determining the “strength of a brand”, its market achievements were taken into account (determined based on open information and GfK panel data) and the psychological attractiveness of the brand, assessed based on the results of a survey of 7,250 people in Russia (for more information about the rating methodology, click here).
The organizer of the Best Brands award, Serviceplan Group, announced its winners at a ceremony in Moscow on April 9, 2019.
Best Food Brand
Bosch
German Bosch competed with Alpen Gold, Bonduelle, Canon, Lay’s, Nescafe, Samsung, Tefal, Tikkurila and FrutoNyanya in the Best Food Brand nomination. In terms of commercial success, the German brand was not among the leaders, losing to Nescafe, Tikkurila, Samsung, Bonduelle and Tefal. But it overtook its competitors due to a significant gap in psychological attractiveness for Russian consumers. The top three in terms of total indicators also included Samsung and Bonduelle.
“German brands traditionally have a good image for quality and innovation among Russians,” says Ignatieva. At Bosch itself, consumer attitudes towards a brand are associated with ongoing marketing campaigns and the emotional involvement of the audience. “For many years in a row, we have been actively supporting creative initiatives within the framework of such public events as, for example, Afisha Picnic, the purpose of which is to involve young people and reveal their creative potential,” says Andrey Krivosheev, Regional Director for Sales of Power Tools at Robert Bosch LLC . “Another example is the support of the activities of the Galchonok charitable foundation aimed at developing creative opportunities and integrating children with disabilities.”
Methodology. “Best Product Brand” is determined by two indicators. First, the commercial success of a brand is assessed, which is determined by its market share, customer preference (first choice) and price premium (the percentage by which the sale price of a product exceeds the reference price). Secondly, the attractiveness of the brand for consumers is taken into account. To do this, 5,750 people are surveyed, they are asked to rate the brand’s popularity and experience of interacting with it.
Best Growing Product Brand
Xiaomi
The main competitors of the Chinese giant in the Best Growing Product Brand category in Russia were Alpen Gold, Bosch, Huawei, Lay’s, Makita, Mr. Ricco, Nutrilon, Panasonic and Sony. Xiaomi became the first by a wide margin due to a significant increase in the company’s share in the Russian market. Behind him in this category are Panasonic and Alpen Gold.
In terms of emotional perception among Russian buyers, the Chinese brand turned out to be an obvious outsider, losing to the other nine nominees, but surpassing rivals in terms of growth rates of its market share in Russia.
Methodology . In the Best Growth Brand category, growth dynamics is a priority.
The best Russian food brand
FrutoNyanya
The baby food brand outperformed such rivals as Greenfield, Babaevsky, Goryachaya Shtushka, Dobry, Makfa, “Maheev”, “Prostokvashino”, “Russia” and “Sloboda”. In terms of financial performance, FrutoNyanya was inferior to its main competitors, Prostokvashino and Sloboda, but outperformed them in terms of the “share of the soul” (emotional and rational perception on the part of consumers). In addition, the brand’s ability to translate its power into other categories also played a role (consumer surveys asked about the willingness to buy a brand in other product segments). FrutoNyanya was favored by the assessment of the quality of its products, the brand’s ability to cause joy, its adaptation to the needs of consumers, and a good price-quality ratio. According to the totality of these criteria, FrutoNyanya won.
Marketing Director of JSC “Progress” (manufacture products under the brand “FrutoNyanya”) Anna Ivanova explains the success of the company’s ability to predict the mood and needs of the consumer. In particular, the brand began to build its positioning not only on the opportunity to help mothers, but also fathers (“today, a man in the baby food department no longer surprises anyone”). An illustrative example of strengthening the position of the FrutoNyanya brand in the children’s juice market, Ivanova called the refusal in 2017 of “cunning stories and legends” in advertising.
Best Russian Corporate Brand
Yandex
In the competition for the title of Best Russian Corporate Brand, the company created by Arkady Volozh and Ilya Segalovich overtook Mail. Ru Group, Aeroflot, VTB, Gazprom, Lukoil, MTS, Rosneft, Russian Railways and Sberbank. Yandex, Sberbank and Aeroflot have similar rational indicators. Slightly higher emotional preferences of consumers allowed Yandex to become the first. It is followed by Sberbank and Aeroflot.
The brands of Rosneft, VTB, MTS and Mail.Ru Group were at the bottom of the list of 10 nominees. In terms of emotional perception by respondents, the brands of VTB and Rosneft took the last lines. According to rational perception, VTB and MTS were at the end of the list.
Methodology. When determining the nominees in the Best Russian Corporate Brand category, open data on the commercial success of companies operating in Russia were taken into account. Brand strength was calculated from the results of an online survey of 1,500 respondents and reflects their emotional and rational perception of these companies.
The best foreign corporate brand
In terms of emotional and rational perception, the image of Google turned out to be higher than that of competitors, among which were Apple, Danone, LG Electronics, Mercedes-Benz, Nestle, Pepsico, Procter and Gamble, Samsung Electronics and Toyota Motor. But the victory for the American brand was due to the greatest contribution of rational perception, stressed at GfK.
Samsung, Mercedes-Benz and Toyota are a little behind Google. The American Apple was in the top three in terms of rational brand perception in Russia (we are talking about reputation, international recognition and development), but it turned out to be only sixth in terms of emotions that the brand awakens among buyers (sympathy, identification, uniqueness).
Google outperformed the competition on emotional characteristics, especially on likeability, attractiveness, and identification. “People, as the study shows, feel somewhat more close to Google, which is logical, since the company’s products are used in everyday life and this does not require a high level of income,” Ignatieva explained.
The Google press service called the launch of an assistant in Russian, the You Tube Music streaming service, the Business Class program and Google Reading “From small to large” the brand’s most striking marketing campaigns in 2018.
Top 45 brands in Russia
- org/ListItem”>
Business
- Andrey Zlobin
Editorial Forbes
20 Russian and 25 international brands were included in the list of the best brands compiled by GfK for the Best Brands award. Founded in Germany in 2004, the award will be presented in Russia for the first time this year.
As part of the study, GfK studied more than 300 leading brands in the Russian market. The researchers assessed their strength not only by objective market indicators, but also in terms of the psychological attractiveness of the brand for consumers. The brands were divided into five groups: Best Product Brand, Best Growing Product Brand, Best Foreign Corporate Brand, Best Russian Corporate Brand, and Best Russian Product Brand. The best product brands were identified based on Gfk panel data and a survey of 5,750 people, while the best corporate brands were determined based on open data on the commercial success of brands and a survey of 1,500 people (more on the ranking methodology here). According to the results of the study, 10 leaders were named in each nomination and a total of 45 brands were selected (one brand can be represented in several categories). From this list 9April Gfk will select five winners of the Best Brands award (the award is organized by Serviceplan Group). The slideshow shows the brands in alphabetical order.
Best Product Brand
Top 10: Alpen Gold, Bonduelle, Bosch, Canon, Lay’s, Nescafe, Samsung, Tefal, Tikkurila and Frutonyanya.
The categories of consumer goods (FMCG) and durable goods (durables) were considered in determining the best product brand. In each category, 15 brands were selected, which, according to Gfk, are leading the market. The Automotive category used data from the Association of European Businesses (AEB). Tobacco products, alcoholic beverages and pharmaceuticals were excluded from the study.
Top Growing Product Brand
Top 10: Alpen Gold, Bosch, Huawei, Lay’s, Makita, Mr. Ricco, Nutrilon, Panasonic, Sony and Xiaomi.
The list of brands in the category “Best Growing Product Brand” included the same categories and brands as in the category “Best Food Brand”. But such an additional indicator as the increase in the market share of each brand over the past year was also taken into account. The survey on the change in brand attractiveness used in compiling the Best Brand rating abroad was not conducted in Russia in 2018, since the award winners are determined in the country for the first time.
Best Russian food brand
Top 10: Greenfield, Babaevsky, Hot Stuff, Dobry, Makfa, Maheev, Prostokvashino, Rossiya, Sloboda and Frutonyanya.
The top ten best Russian food brands were determined using the same methodology as the best food brands. But when compiling the list, only brands created in Russia were taken into account.
Best Russian corporate brand
Top 10: Mail.Ru Group, Aeroflot, VTB, Gazprom, Lukoil, MTS, Rosneft, Russian Railways, Sberbank of Russia and Yandex.
When determining companies in the Best Russian Corporate Brand nomination, data on companies operating in Russia were taken into account from open sources, including the RBC 500 rating (tobacco products, alcoholic beverages and pharmaceuticals were not included in the rating). The top three companies in each consumer sector industry were selected for inclusion in the survey by revenue. The strength of the brand in this category was calculated based on the data of an online survey of 1,500 respondents and reflects their emotional and rational perception of these companies.