Is Hockey Monkey a reliable source for hockey gear. How does their customer service compare to other retailers. What do customers say about their shopping experience with HockeyMonkey.com. Are there better alternatives for purchasing hockey equipment online.
HockeyMonkey.com: A Comprehensive Overview
HockeyMonkey.com is an online retailer specializing in hockey equipment and accessories. As a go-to source for many hockey players and enthusiasts, the website offers a wide range of products from various brands. However, customer experiences seem to vary widely, raising questions about the company’s legitimacy and reliability.
Key Features of HockeyMonkey.com
- Extensive selection of hockey gear
- Multiple brands available
- Online ordering and shipping options
- Physical store locations in some areas
While these features may seem attractive, it’s essential to delve deeper into customer experiences to get a clearer picture of HockeyMonkey’s performance.
Customer Service: The Make or Break Factor
Customer service appears to be a significant pain point for many HockeyMonkey customers. Numerous reviews highlight issues with responsiveness, problem-solving, and overall attitude of customer service representatives.
Common Customer Service Complaints
- Difficulty reaching customer service
- Rude or unhelpful representatives
- Lack of follow-up on issues
- Inflexibility with returns and exchanges
One customer, Melissa M., shared her frustrating experience: “I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all.”
How does poor customer service impact a company’s reputation? In the case of HockeyMonkey, it seems to be a significant factor in driving customers away and towards competitors.
Shipping and Delivery: Mixed Reviews
Shipping experiences with HockeyMonkey appear to be inconsistent. While some customers report fast and reliable delivery, others have faced issues with shipping costs and delivery times.
Shipping Pros and Cons
- Pro: Some customers report fast delivery
- Con: High shipping costs for expedited service
- Con: Limited flexibility in changing shipping methods
Are high shipping costs justified if the delivery is fast? This seems to be a point of contention among HockeyMonkey customers, with some feeling the prices are excessive for the service provided.
Product Quality and Selection: A Saving Grace?
Despite issues with customer service and shipping, HockeyMonkey’s product selection and quality seem to be generally well-regarded. The company offers a wide range of hockey equipment from reputable brands.
Popular Product Categories
- Hockey sticks
- Skates
- Protective gear
- Apparel
- Accessories
Does a good product selection outweigh poor customer service? For some customers, the answer might be yes, especially if they have specific gear requirements. However, for many, the overall shopping experience seems to be a more critical factor.
Return Policy and Practices: A Contentious Issue
HockeyMonkey’s return policy and its implementation have been a source of frustration for many customers. Several reviews mention difficulties with returns and exchanges, even for unused items.
Key Points of Concern
- Strict return conditions
- Disputes over item condition
- Lack of flexibility for exchanges
One customer, Bob J., shared a particularly troubling experience: “Hockeymonkey is engaged in fraud and wouldn’t accept back a perfectly unused pair of skates because they didn’t want to lose money. They told Chase (my credit card company) that I had ‘already sharpened the skates’, but THESE WERE ROLLER HOCKEY SKATES.”
How do restrictive return policies affect customer trust? In HockeyMonkey’s case, it appears to be a significant factor in eroding customer confidence and loyalty.
Pricing and Value: Competitive but at What Cost?
HockeyMonkey’s pricing seems to be competitive within the hockey equipment market. However, when factoring in shipping costs and potential issues with returns, the value proposition becomes less clear.
Pricing Considerations
- Competitive base prices on equipment
- High shipping costs for expedited service
- Potential hidden costs in case of returns
Is the initial cost savings worth the potential hassle? This is a question many customers seem to grapple with when deciding whether to purchase from HockeyMonkey.
Alternatives to HockeyMonkey: How Do They Compare?
Given the mixed reviews for HockeyMonkey, it’s worth exploring alternative retailers for hockey equipment. Several customers mention Pure Hockey as a preferred alternative.
Pure Hockey vs. HockeyMonkey
- Customer service: Pure Hockey receives more positive feedback
- Shipping: Pure Hockey offers free shipping to stores
- Rewards program: Pure Hockey offers cash back on purchases
Melissa M. shared her preference: “Pure hockey is about 30 minutes away, and they will order to the store and ship for free if we call, always great customer service, highly recommend shopping at PURE HOCKEY vs these clowns. (they also give you money back for buying from them)”
Why do some customers prefer alternatives like Pure Hockey? It appears that superior customer service and more flexible policies play a significant role in attracting and retaining customers.
The Verdict: Is HockeyMonkey Legit?
Based on customer reviews and experiences, HockeyMonkey appears to be a legitimate business with a mixed reputation. While they offer a wide range of hockey equipment, their customer service and return policies seem to be significant areas of concern.
Pros of Shopping with HockeyMonkey
- Wide selection of hockey equipment
- Competitive pricing on many items
- Fast shipping in some cases
Cons of Shopping with HockeyMonkey
- Poor customer service experiences reported by many
- Strict and sometimes disputed return policies
- High shipping costs for expedited service
Should you shop at HockeyMonkey? The answer likely depends on your individual needs and risk tolerance. If you’re confident in your purchase and don’t anticipate needing customer service or returns, HockeyMonkey might be a viable option. However, for those who value strong customer support and flexible policies, alternatives like Pure Hockey might be a safer bet.
Making an Informed Decision: Tips for Hockey Equipment Shopping
Regardless of where you choose to shop for hockey equipment, there are several steps you can take to ensure a positive experience:
- Research thoroughly: Compare prices and policies across multiple retailers
- Read reviews: Look for patterns in customer feedback
- Understand policies: Familiarize yourself with shipping and return policies before purchasing
- Consider local options: In-store shopping can provide immediate gratification and easy returns
- Prioritize customer service: Choose retailers known for responsive and helpful support
How can you protect yourself when shopping online for hockey equipment? By following these tips and staying informed about retailer reputations, you can minimize the risk of a negative shopping experience.
The Future of Online Hockey Equipment Retail
As the e-commerce landscape continues to evolve, retailers like HockeyMonkey will need to adapt to meet changing customer expectations. Improving customer service, offering more flexible policies, and enhancing the overall shopping experience will be crucial for long-term success.
Potential Areas for Improvement
- Enhanced customer service training and responsiveness
- More flexible return and exchange policies
- Improved shipping options and pricing
- Better integration of online and in-store experiences
Will HockeyMonkey address these issues to improve its reputation? Only time will tell, but the company’s ability to adapt and respond to customer feedback will likely determine its future success in the competitive world of online hockey equipment retail.
In conclusion, while HockeyMonkey offers a wide selection of hockey equipment, the mixed customer reviews and reported issues with customer service and returns suggest caution when considering a purchase. Potential customers should weigh the pros and cons carefully and consider alternatives before making a decision. As with any online purchase, thorough research and understanding of policies can help ensure a more positive shopping experience.
HockeyMonkey Reviews – 100 Reviews of Hockeymonkey.com
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Also Drew was the person I delt with and he was rude and has zero customer service skills.
Then write out the return address and go wait in line to pay for shipping back to hockey monkey.
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Top Positive Review
“Best Sport Store”
Maggie D.
3/21/23
Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew. The staff extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the “Adult Learn to Play” hockey workshop! They truly are helpful and they do not make me tell dumb, I highly recommend Hockey Monkey!
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Top Critical Review
“Horrible customer service”
Melissa M.
6/19/23
Purchased new skates for almost $1000 for my husband Friday evening, paid the $45 2 day shipping; however when email was sent, saw the store was only 45 minutes away. I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all. Will never purchase from this site again. Pure hockey is about 30 minutes away, and they will order to the store and ship for free if we call, always great customer service, highly recommend shopping at PURE HOCKEY vs these clowns. (they also give you money back for buying from them)
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Melissa M.
1 review
0 helpful votes
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“Horrible customer service”
Purchased new skates for almost $1000 for my husband Friday evening, paid the $45 2 day shipping; however when email was sent, saw the store was only 45 minutes away. I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all. Will never purchase from this site again. Pure hockey is about 30 minutes away, and they will order to the store and ship for free if we call, always great customer service, highly recommend shopping at PURE HOCKEY vs these clowns. (they also give you money back for buying from them)
Bob J.
1 review
0 helpful votes
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“DO NOT USE HOCKEYMONKEY – They are a Fraud!”
Buy hockey gear from another website, such as Pure Hockey or others. Hockeymonkey is engaged in fraud and wouldn’t accept back a perfectly unused pair of skates because they didn’t want to lose money. They told Chase (my credit card company) that I had “already sharpened the skates”, but THESE WERE ROLLER HOCKEY SKATES. This place is AWFUL. Their customer service phone number goes to a black hole. Everything about this place is set up to scam customers. DO NOT USE!
jim d.
1 review
0 helpful votes
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“Worst Customer Service”
I NEVER review companies or products, this circumstance was just that… bad!
Delivery was FAST – as always
Part of a $350 order – everything arrived fine
Monkey Customer Service was easy to reach, yet, gets low marks.
The product was the wrong size / the size chart was wrong… no “close” about it – this is a MATERIAL mistake and error in advertising the product.
Monkey Sports would not exchange, or return. More important, Monkey service did not call back as promised. And Monkey sports would not take the issue to Bauer Service for remediation. So, the customer is at a complete loss.
And that is fine. I am not trying to “fix” Monkey sports, or, make them better, I would advise others of this defect in service and poor customer experience – to consider all options when making purchase decisions. Clearly, HM is not interested in doing much more then collecting $s’ and Marketing. Would love to know why they protect internal supply chain from customer feedback – I would fault Monkey management for not being engaged or empowered to improve the customer experience.
In fact, the size chart is WRONG – given, this is a BAUER size chart, and HM would think they are exonerated based on publishing a supplier guideline on fit; yet, that is not good enough.
My kid is a very lean, just turned 8yrs old- at 49″ tall, and a 23″ waist. Small for his age. I ordered a small [7-8yr old] / 23.5-24.5″ waist for my son.
The next size up is 10-12 medium@ 24.5-25.5″ waist and a “TEEN” cup!
OK, well, the small is so tight to his waist – its not workable. Strings fully un-tied, you can’t get a finger width between. Either its a manufacturing defect, misrepresentation, or, otherwise –
Bottom line, Monkey will not take it back in exchange [with full tags on], they are not willing to take it up with Bauer to evaluate the size guideline. So, buyer be ware – Misrepresentation exists in the guide of this product, it needs to be resolved, I am out $50. And Monkey did not step in to provide any assistance.
Suggest going to a local sore, or, buy from several on-line retailers that allow full returns for all items purchased, and are more willing to utilize supply chain to assist with positive customer experiences.
UPDATE:
HM did reach out… 2 wks after the circumstance, and offered to return the item.
It is not clear if HM is monitoring social media, etc… or, if this was a VERY delayed QA type response to the conversations with customer service. In any case, it is worth noting that HM did refund the total amount of the item purchased. Just the same, it was a poor customer experience.
Jen S.
1 review
0 helpful votes
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“Return Policy is a Joke”
I returned a brand new pair of hockey pants with the tags on that had only been tried on 1 time. Hockey Monkey sent them back to me and said they smelled and had stains with obvious signs of wear. They were stored in the original packaging and had 0 stains. They do not stand behind their 365 day return policy that they advertise. Will NOT be doing business with them ever again! Picture of the invisible stains. As for the smell, I guess it must smell like plastic. Whoever thinks these look used has never played hockey.
Mark W.
1 review
1 helpful vote
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“Terrible customer service”
Terrible customer service. I would not order anything more than tape from them.
Jason H.
1 review
0 helpful votes
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“Warrior alpha senior pro stick”
Received the stick 2 weeks late from Canada Post, had some trouble contacting a representative at Hockey Monkey. I did receive the stick in excellent condition and shipping was refunded. I was frustrated from lack of communication but I am willing to give Hockey Monkey another try for my next stick.
Maggie D.
1 review
0 helpful votes
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“Best Sport Store”
Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew. The staff extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the “Adult Learn to Play” hockey workshop! They truly are helpful and they do not make me tell dumb, I highly recommend Hockey Monkey!
Jenna P.
1 review
0 helpful votes
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“You can’t cancel an order.”
Once you place an order you cannot cancel it if you do it “after hours”. There is no cancellation functionality on the site and they will process the order anyways and refuse to refund you the full shipping amount. Ridiculous since I was simply trying to add one more item and have them shipped together. I figured I could place a section shipment and cancel the first.
Anthony W.
1 review
0 helpful votes
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“Horrible Experience”
I recently purchased protective shirt from hockey monkey and received the wrong size. I have had zero success returning it for a refund. This company requires the purchaser to contact customer service to receive an authorization number to return a purchase item, yet attempts to contact customer service go nowhere, making it impossible to get authorization before the 30 day return limit. I have called them, emailed them, and contacted them through Facebook… with no response. Do yourself a favor and buy from a more trustworthy company.
Michael F.
1 review
3 helpful votes
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“Do not believe any promises HockeyMonkey makes unless…”
Do not believe any promises HockeyMonkey makes unless you get them in writing. I bought several items to evaluate in my living room, with the express verbal promise that all would be returnable for refund. It’s my fault for not noticing the 15% restocking fee, but they misrepresented some items’ returnability. After I received my order, their Customer Service supervisor reversed her service rep’s repeated prior assurance that a clearance item they substituted for my most expensive ordered item was returnable expressly because it was a substitution. My detailed notes on the time and content of that assurance phone call failed to persuade the supervisor to honor the rep’s promise. I’m through with HockeyMonkey other than filing a charge dispute through VISA. The amount is not worth small claims court even though it ended up effectively tripling the cost of the items I kept. (The fact that Amazon does not use HockeyMonkey as a source should have been a red flag.)
And, of course, the e-mail spam has started within hours.
Bad Monkey. BAD Monkey!
Aj C.
1 review
0 helpful votes
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“Poor customer service”
I ordered some skates and they required a signature for delivery. I was out of town at the time so they never got delivered. FedEx returned them to the sender and I can never get ahold of anyone. Their voice mail is full and the only email reply was “we’ll refund when we get the package back”. This has been going on for 4 weeks. Hockey is not cheap and they obviously don’t care about returning customers. Never again!
T V.
1 review
1 helpful vote
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“Terrible customer Service”
I have tried contacting hockey monkey over the last 2 weeks over a BRAND NEW broken goalie helmet for my son. I have since had to purchase a new helmet AGAIN for him from another company. Absolutely nobody has tried to contact me back.
Online – no service, phoning – no service, instagram business page – no service, email no service. Guess I should have read the reviews before ordering.
Michelle T.
1 review
0 helpful votes
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“Incorrect Product Description but yet I Have to Pay Return Shipping Cost!”
The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, “Will” said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn’t get my full refund back, “Will” said they didn’t make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up considering the shipping was FREE! I will make sure we never use their business again!
Dan E.
1 review
0 helpful votes
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“Don’t waste your time”
Absolutely the worst customer service. I was first on hold for 28 minutes to figure out where my package was seeing how it has been “processing” for 4 days now. Drew’s excuse was they are under a system update to make things better… so I ask to cancel my order and his response was “we are not shutting down our warehouse to track down your item” also I can’t give you an answer as to when you are getting your package… never will I be ordering from you again
Derek C.
1 review
0 helpful votes
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“Fraud”
My son placed an order which they failed to deliver. A cancelation and refund was requested which was not acknowledged. I have had to pursue a refund via Visa fraud since there is no customer service. Avoid this company if you value your money, buy local (as my son had to do) or from a trustworthy company. I sincerely hope the Quebec operations/franchise cease business.
Candy R.
2 reviews
0 helpful votes
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“Great service after the sale”
Here is the sad truth, more people write bad reviews after the sale than good ones, I wanted to be an exception to the rule. I bought a gift card off Hockey Monkey and didn’t bother to create an account. Both me and my nephew couldn’t find the transaction so I contacted their on-line support. Within seconds they resend the e-giftcard and made things all better. Yay for them. 🙂
Brian P.
1 review
0 helpful votes
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“Poor customer service”
I ordered custom jerseys from this site 6 weeks away from a tournament and didn’t receive them on time. The shipping was very expensive and very poor customer service and the fact you can’t actually talk to someone made it worse. Not using hockey monkey or any monkey sports again.
Anon C.
1 review
0 helpful votes
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“Terrible shipping and returns. Horrible customer service”
No reason to do business with these guys with other competitors offering much better service, shipping, and return policy. The customer service here is the absolute worst.
Johanna D.
1 review
1 helpful vote
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“Unbelievably bad!”
I can’t believe how bad the customer service is?!?! I purchase an item and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible – all I wanted is what I ordered. I can’t even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.
John T.
1 review
0 helpful votes
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“Don’t Trust Them”
I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don’t trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.
Brenda P.
1 review
0 helpful votes
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“Derry, NH”
Brian and Johnny were the best! They helped our son pick out a stick and fit him properly for skates. No pressure on either purchase. It was our intention to buy a stick. The Skates were something we were just thinking about. Johnny asked if we needed assistance. So he properly fit him by checking his true skate size and due to wide width our son tried on new skates. We were so happy we ended up buying them. Thank you guys.
The rest of the staff is very friendly to (the ones we spoke with anyhow)
Aleksei T.
1 review
0 helpful votes
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“Customer service and return policy are awful”
Today I made an online order. By mistake (I don’t know if it was my mistake or site mistake) I ordered two gloves instead of gloves and elbows.
When I saw the mistake and contacted the store (in about 1 hour after purchase) they said that they can’t do anything with that.
And if I don’t need the second pair of gloves, but need elbows, I’ll need to pay for gloves return and pay for elbows shipping.
I don’t thinks it’s great customer service and return policy. Especially in such situation.
Linda T.
1 review
0 helpful votes
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“Over night shipping is a joke for 50$”
My son broke his hockey stick at the beginning of a hockey tournament Friday. I ordered 2 sticks Friday night and paid 50$ for overnight shipping. No stick Saturday, Sunday or Monday. I was hold with customer service for an hour before I hung up. I contacted them with live chat and they said that it shipped out Monday and would arrive Tuesday and there was nothing they could do about shipping costs. They claim because it was midnight central time (who knows what time they are on) that I actually ordered it Saturday. They do not do overnight shipping on the weekends. I requested interaction with a manager and they refused. I tried calling back and they blocked my phone number so I had to use my sons phone. Will never do business with them again. Without the customer, customer service does not have a job.
Stephen A.
1 review
3 helpful votes
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“Not sure they are still in business?”
I ordered two hockey sticks for my son on 7/28 always get recording says they are closed sent two emails it is 8/8 and no response. Not happy
Brian R.
1 review
1 helpful vote
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“I ordered a few things online with HockeyMonkey because…”
I ordered a few things online with HockeyMonkey because the prices in Australia meant that even though the shipping is expensive it is still cheaper than here. Also, they just don’t have the sizes for my son who is only 5. Well… I got a few things wrong in my order so panicked and sent an email. I received a quick reply from Sommer letting me know she was trying to track down my order. In the mean time I found something else wrong in my order so decided I should ring. I talked with Andrea who was very helpful and was then on a mission to track down my order. Instead of leaving me on hold she got my number and all I could think was “she won’t call me back”. 35 minutes later Andrea called… Andrea had tracked it down and proceeded to patiently correct all my errors and get the order correct. Andrea said it won’t ship until the next day as it was late in the afternoon. Well I checked the order the next day and found that it was in fact sent the previous day. The speed of the delivery was exceptional as well. With the order complete at Monday lunch time in Australia, the delivery happened on Thursday afternoon… That is just ridiculous. I have never had such an exceptional online shopping experience and I tend to buy nearly everything online. WELL DONE HOCKEYMONKEY… Congratulations to you. My sincerest thanks. Brian
About the business
Check out HockeyMonkey’s extensive collection inline and ice hockey equipment. Choose from ice hockey skates, accessories, tools, & care products.
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- Corona, CA, United States
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HockeyMonkey Reviews | Read Customer Service Reviews of www.hockeymonkey.com
5-star
12%
4-star
0%
3-star
0%
2-star
4%
1-star
84%
Mydude1
review
Horrible if I could leave no stars I…
Horrible if I could leave no stars I would. They will promise you shipping dates that come an go. They will cancel shipping you paid extra for and you will be notified by fedx it was cancelled by sender. You will call over and over and be fed a bunch of lines they will not answer direct questions. They will not compensate you for a item you are waiting endlessly for. They will not try to keep you happy. They will fight with you if you try to get a refund. Do not purchase anything from this company. Do not pay for express shipping. Move on. Hockey community is tight and word spreads like wildfire when you mistreat a customer.
Date of experience: February 10, 2023
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Susan Voorhees1
review
Bought a set of goalie pads and they…
Bought a set of goalie pads and they left the antitheft device on it and it is extremely hard to remove and can leak ink every where if you are not careful. It took them over a week to respond by email and they told me to use a magnet, which I tried but didn’t work.
Date of experience: December 01, 2022
Kim Møller19
reviews
No problems at all…perfect
I ordered a pair of Reebok 6k pump icehockeyskates, since I can’t buy them in the right width in Europe. (Width E).
After a couple of e-mails back and fourth concerning duty and fees when arriving to Denmark, the skates were sent.
10 to 14 days later the skates arrived and everything was in perfect order. Hockeymonkey.com is highly recommendable.
Date of experience: January 08, 2012
AN
Anthony2
reviews
Do not buy from these scammers!
Unfortunately I did not read reviews of this company before I purchased. All the negative reviews are true. I got the wrong size of an item, but now there is no way to return it, called, emailed, messaged through Facebook. You never get a response as soon as you ask for a Return Authorization number. Hockey Monkey is absolutely brutal…what a scam!
Date of experience: November 11, 2021
Steve Kaus4
reviews
order elsewhere for actual customer service
the site is fine if you don’t need customer service. As soon as you need help with something they are full excuses why they can’t help you. There are better websites to order from for the exact same pricing, some even offer free shipping.
Date of experience: July 20, 2020
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JA
juan acosta1
review
Terrible service
Terrible service, stole from me basically.
Charging me 2 times for shipping orders for items they sent incorrectly.
Buy anywhere else but here.
They sent wrong items and charge you twixe for sending you the correct item.
Date of experience: July 11, 2022
JI
Jill1
review
Items are not “genuine”
Purchased many items from here; however, received only one “genuine” CCM sweatshirt while the other sweatshirt was not, didn’t even have a tag, just a white tag inside that said made in Pakistan. The other CCM sweatshirt actually had a tag that I think is genuine but that one is made in Honduras. Total ripoff!!
Date of experience: March 15, 2018
Jessica Brannon Kelly1
review
$45 for next day shipping – it came in a week, no refund or credit
I paid $45 for next day shipping on a $200 intermediate bauer stick and stick extender for my daughter so she could use in a game after breaking her stick.
stick came next day but the extender came the next week.
when I contacted customer service they said “sorry for the inconvenience but the shipment went out on time”.
Date of experience: October 19, 2021
Drew2
reviews
Horrible, indeed run by monkeys
Horrible, spend your hard earned money elsewhere. Zero correspondence on an order that was placed 2 weeks ago and it STILL HASN’T LEFT THEIR WAREHOUSE! Who runs this company? MONKEYS INDEED 🙈
Date of experience: February 18, 2021
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BP
Blueshirts Public1
review
Terrible Service
This companies charges you for shipping and then holds your items hostage. Better hope there are no changes to your order because they’ll refuse to do anything on your order to help you. Take your money elsewhere because they don’t seem to appreciate it. You have been warned.
Date of experience: July 14, 2018
DI
disappointed1
review
I wish I had read these reviews before…
I wish I had read these reviews before placing an order…I am frustrated and angry that I didn’t. This place DOES NOT HAVE CUSTOMER SERVICE. I called for hours!!! Nobody answers the phone, no email reply, NOBODY works in customer service. I called for more than two hours, 14 calls, and if you opt for the callback it’s automated saying NOBODY can help you and that they are too busy! WHAT A JOKE! They are a complete waste of time, much better places out there, try ProHockeyLIfe.ca Hockeymonkey. ca are a complete waste any of your time. Unreal!
Date of experience: May 02, 2022
MT
michelle Tefft1
review
Incorrect Website Description but I had to Pay for Shipping
The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, “Will” said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn’t get my full refund back, “Will” said they didn’t make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up, because the original shipping was FREE! I will make sure we never use their business again!
Date of experience: January 18, 2021
RG
ric gric RicGric1
review
Terrible customer service
Terrible customer service! Go to Ice Warehouse, Pure Hockey or any other, unless you want to be annoyed with a place that does not care about their customers.
Date of experience: September 17, 2021
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Nicholas Schaefer3
reviews
Won’t ever shop here again
Terrible customer service, a return process from the stone age and poor terms and conditions. Bought an item on sale, needed to return it, but was told since it was on sale they could only issue an in store credit. Customer service rep, who for his livelihood I will keep him nameless, was rude and only would repeatedly say “when you hit the submit order button, you are agreeing to our terms and conditions.” Was a completely canned response, because I am sure others have complained about this. Plus you need to call to get a return number and follow their process to a T or risk getting no refund/store credit. Will never buy from again. Terrible terms and conditions, customer service and return process for an online merchant.
Date of experience: December 27, 2018
TO
Tim Olander2
reviews
Awful. Never again!
Bought some hockey pants from the site and upon receipt the pants were flawed (front pad was defective… padding and shell were completely separated in one and coming apart in two others). Had to pay for the return (otherwise go through a complex return process)… and when I eventually got the refund, they did not reimburse my initial shipping since they said the products were in good shape. So, I’m out both shipping costs and got nothing.
I feel bad for the people who ended up buying my returned product. Obviously the quality control at HockeyMonkey is not good.
So… I will not buy anything from them again… and I will be telling everyone I know to never buy from them, too. STAY AWAY!
Date of experience: August 12, 2015
VA
Valley3
reviews
Wasted my last dime here.
Terrible customer service, gimmicky rules, and they don’t stand behind their products. You’re free to waste as much money as you want in their store or on their site and not get quality worth a flip or even half decent service. Their skate sharpening isn’t done right either, and even their website needs help. It seems like they hire just any pulse that walks through the door wanting a job too. Today was their last chance to redeem themselves and didn’t so I’m done with them. Good riddance.
Date of experience: November 03, 2017
JT
John T2
reviews
I won one of their customer contests…
I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don’t trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.
Date of experience: May 11, 2020
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Johanna1
review
Unbelievably bad!!!!
I can’t believe how bad the customer service is?!?! I purchase an item for Christmas and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible – all I wanted is what I ordered. I can’t even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!!!!!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.
Date of experience: February 26, 2020
Jazz Mock1
review
Awful Customer Service
Needed to return a piece of equipment I ordered as it was the wrong size. The customer service was awful and returning it wasn’t worth it as I’d have ended up paying 10% restocking and shipping. I just want the right size. I’ll never order from here again, this is an awful company.
Date of experience: December 21, 2016
HB
Herry Brown1
review
Generally good service) I ordered a…
Generally good service) I ordered a Reebok hockey skates.After 8 days the skates arrived and everything was perfectly as discribed.
Highly recommended.
Date of experience: April 28, 2020
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Get hockey equipment and gear online! Go to HockeyMonkey.com for the best hockey sticks, ice hockey helmets, skates, and more. Visit us online or call 888-286-6169 for ice hockey gear.
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In Russia, it was forbidden to keep lions, monkeys, penguins, hyenas and sharks at home – RBC
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Euro exchange rate on July 28
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Spartak defeated Krasnodar in the Russian Cup
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NYT learned about the big spending of sanctioned billionaires in Britain
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The State Department did not see any traces of Wagner in the coup in Niger
Politics, 21:43
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Russian woman for the first time in her career reached the semi-finals at the WTA tournament
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Shokhin compared relations with business from Africa with a sandwich without filling
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Without a car anywhere: apartments near the metro
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If an animal on a government-approved list was purchased before January 1, 2020, it may be kept in the owner’s home. The ban does not apply to the keeping of animals in zoos, circuses and aquariums
Photo: Vitaly Belousov / RIA Novosti
The government has approved a list of animals prohibited for keeping in captivity. The corresponding decree was signed by Prime Minister Dmitry Medvedev.
“A ban is established on the keeping and use of animals that pose a danger to their owners (large predatory animals, poisonous animals), as well as animals whose habitual habitat differs significantly from the possible conditions of keeping them in captivity, which may adversely affect their condition. health, up to death, ”the message on the government website says.
In particular, we are talking about cobras and mambas, Komodo dragons, caiman turtles, scorpions, tarantulas. It is forbidden to keep wolves, bears, tigers, lions, hyenas at home. The ban includes cetaceans and primates. Among the birds under the ban were penguins, falcons, owls, and ostriches. Of the fish, you can not keep at home stingrays, sharks, perches, eels.
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It is noted that the ban does not apply to the keeping of animals from this list in zoos, circuses, dolphinariums and aquariums. If an animal from this list was purchased before January 1, 2020, it may be kept by the owner.
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In addition, according to the ordinance, it is possible to keep animals included in the list in captivity, which have suffered and cannot currently be in the natural environment. It is necessary to notify Rosprirodnadzor and keep affected animals at home until they are transferred to shelters and nurseries. It is also allowed to keep these animals in captivity for the period of their treatment and their further transfer to zoos, circuses, dolphinariums. The government allowed keeping animals prohibited by the list in organizations whose main purpose is to breed animals in order to preserve the genetic fund of wildlife objects.
In February, the Ministry of Natural Resources proposed to list cobras, vipers, scorpions and a number of spiders, seals, walruses and cetaceans, bears, leopards and panthers, cheetahs, lynxes, cougars, giraffes and hippos.
In June, the Federation Council recommended that the government calculate the possible number of cats and dogs in an apartment. It is planned to determine the allowable number of pets based on the area of \u200b\u200bthe living quarters. Also, according to the senators, it is necessary to establish administrative liability for violating the law on responsible treatment of animals, including cruelty. At the moment, there is a criminal liability that occurs in the event of the death of a pet.
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Journey to Immortality: The Immortal World Chapter 100: Recognizing Identity Light Novel
RECORD OF MORTAL’S JOURNEY TO IMMORTALITY: IMMORTAL WORLD Chapter 100: Recognizing Identity Journey to Immortality: The Immortal World Light Novel
Edited by Readers!
Chapter 100: Identity Recognition
Looking at the huge hockey puck floating above the sea and the motionless figure in it, Lu Kun’s and Mrs. Bone’s ancestors couldn’t help but breathe a sigh of relief.
In the battle just now, although it took only a dozen breaths before and after, the tremendous strength displayed by the enemy truly shocked them secretly. Luckily, the three of them finally managed to control the enemy.
At the same time, Luo family members from all over Umong Island were in a panic. After the commotion, most of them showed a frightened look.
Senior Liu whispered to Luo Feng, his eyes couldn’t help but have despair.
What worries him the most has happened.
Since Han Li is now the only dependent in the clan, the defeat of the entire Luo family is like a fish on a cutting board. He cannot imagine and dare not think of it.
There was a dim white light, and there was admiration in the mouth.
Yu Daoyue Lu praised the award. This person is able to break the power of the law that I used with great force, and it really exceeds previous expectations. Fortunately, these two help, otherwise Han Mo is afraid that this time it is a big loss, said Hanqiu with a smile.
I have a lot of dreams at night, so I’d better do it early, Mrs. Bone said slowly.
What the fellow Taoists said is absolutely correct.
Hanqiu said, his eyes flashed coldly, one palm white light, and seemingly underestimated waved his hand towards the hockey puck nearby.
White light flashed in the middle Later, a white blade ring with a dragon relief carved on the surface of the meniscus appeared, and the whole body flashed, and a wave of laws arose.
Swish!
The white annular blade trembles, turns into a flash of white light and flies out, plunges into the hockey puck in the blink of an eye, and pierces Han Li inside without slowing down.
However, at this moment, an unexpected scene occurred!
In ice hockey, Han Li’s eyes moved slightly, and then ten thousand golden lights burst from the surface of the body, and all of the eyeballs suddenly burst. The hockey puck shines bright and dazzling like the rising sun in the sky.
A few clicks!
When the entire hockey puck is shaken hard, thick lines appear on the surface. A crack followed by a roaring explosion turned into a cold mist in the sky, mixed with countless ice slag, blowing in all directions.
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A golden-haired giant monkey more than thirty feet high jumped out, The whole body blossomed with a golden light, and the fluffy palm held a crescent-shaped white annular blade.
The white annular blade trembled violently and wanted to break free. The sharp blade cut the palms of the giant ape, sparks splashed and rang, but the surface of the giant palm was covered with a layer of translucent film. There are no scars left.
What is it? Hanqiu and the other three were shocked.
On the island below, a Qianluo family member led by Luo Feng was stunned when he saw a huge monkey that suddenly broke the ice.
But only a slight surprise flashed in Luo Feng’s eyes, which was not easy to see.
Roar!
A roar resembling a ferocious beast erupted from the mouth of the golden retriever, and then he squeezed the five fingers of the circular blade and pressed hard.
Boom.
The ringblade was directly crushed and exploded into a pile of crystal-crushed slag.
Hanqiu’s body trembled, his life magic weapon was destroyed, and his body’s breathing suddenly decreased by 30%.
Ancestor Lu Kun and Mrs. Hugu looked at each other, and both saw a trace of amazement in each other’s eyes.
At that time, a huge blue water giant jumped at the golden-haired monkey, and his fists clapped.
Blue light shone over both fists, two groups of blue fists the size of a house flew out, and the void shuddered where they passed.
The giant ape did not strike him, but sighed sharply, his chest swelled, and then he opened his mouth and let out an explosion of screams.
A huge transparent wave rolled, and the void was distorted and deformed where it passed, ripples appeared, visible to the naked eye, and even black cosmic cracks appeared.
As soon as the two blue shadows from the fists touched this huge wave, they scattered every inch.
The next moment, a huge transparent wave relentlessly covered the giant blue water.
The entire body of the water giant trembled violently, the huge body was distorted, and blue light flashed wildly on the surface, and thick water beams shot out from its body and splashed on the surroundings.
Not good!
Lu Kun’s ancestor’s complexion changed dramatically as he clasped his hands like wheels, blue light erupted and fell into the water giant’s body.
But it all seemed like a futile effort. The body of the water giant vibrated more and more, and eventually burst with a crash, turning into tiny droplets of water in the sky and trembling in the transparent huge waves. Down the fog dissipated into trickles of water.
Lu Kun snorted, and the blue light on his body dimmed greatly.
After the golden-haired monkey roared, his figure suddenly turned into a golden shadow, rushing towards the dark clouds in the air, with one arm up, a dazzling golden light erupted from his fist.
Loud explosion!
A mountain-sized golden shadow rose into the sky and sank into dark clouds, the power of fear that was indescribable rolled back, turned into a golden hurricane, and rushed away.
Mrs. Bone was taken aback and was about to move, but it was already a little late.
The dark clouds in the sky crackled with a crackle, they broke apart like rotten ones, and then broke apart on their own.
Dark clouds across the sky instantly turned into nothing.
Madame Hugu snorted, her body staggered back a step, her breathing was severely interrupted, and the black light on the surface of her body was very dim.
The golden-haired monkey suddenly turned its head, its gaze swept over the three ancestor gods below, and finally settled on Hanqiu, with a flicker of golden light flashing in its pupils.
Immediately after that, his huge figure suddenly turned into a golden phantom and rushed down to the place where all three were.
I don’t know if it was intentional or unintentional, Ancestor Lu Kun and Madame Hugu fired back to the left and separated from Hanqiu.
The golden-haired monkey’s diving direction did not change at all, and its speed even slightly increased.
Han Qiu retreated, and at the same time, his hands exchanged ten fingers, the white light on his body suddenly shone, slightly condensing into a white glow, flooding his body.
Strong waves of law emanated from the white light, and countless white runes flew out of it, tumbling up and down.
He opened his mouth and spat out a cloud of white ice crystals. As he turned, all the white runes flew towards him, entwining and swirling, becoming a dozen feet in the blink of an eye. The long white ice dragon opened its teeth and danced with its claws, saluting the golden-haired monkey rushing ahead of it.
The golden-haired monkey snorted coldly and hit his fist.
Suddenly, there was a thunderous noise, and a group of golden light erupted, and in a flash, it turned into a small mountain of golden fist shadow and rushed towards the white ice dragon.
The white ice dragon has a large mouth that shoots out a thick white beam of light.
Circles of white cold air rolled in like a storm wave, and the sound of emptiness murmured loudly wherever it passed, and pieces of cold ice appeared from the air.
The fist and shadow beam collided, and there was a loud rumbling sound!
A white beam of light shot straight and fragile.
The shadow of the golden fist stopped a little, and then continued to strike the white ice dragon.
Loud bang!
The White Ice Dragon exploded straight into the sky, turning into small fragments of ice crystals in the sky. A mass of invisible force breaks out and rolls out as a wave of invisible air.
At that time, the white light on Hanqiu’s body was like a thin layer of paper. Under this enormous force, it flew upside down, crashed diagonally from the sky like a meteorite, and crashed into the sea below. A large splash of water spilled.
The golden-haired monkey flickered and was about to continue the chase.
At that moment, a male voice came from somewhere in the sky:
Daoyu Liu, if you have something to say, let’s do it slowly!
The eyes of the golden-haired giant monkey moved, stopped. Dropping down, he lifted his head and looked up at the sky.
Two figures flew nearby and stopped near the giant monkey ancestor Lu Kun and Mrs. Bone Bone.
Hehe, I don’t think Your Excellency is that powerful, admire and admire him! Lu Kun said with a smile.
Since fellow Taoists have such power, in accordance with the rules of the Black Wind Sea, we are ready to acknowledge your control over Umong Island. Today’s battle can be seen as a misunderstanding and it won’t be good for everyone to continue. We can stop there. I don’t know what this friendship is like? Madame Goubon looked at the giant monkey and said.
The golden-haired giant monkey’s eyes narrowed slightly, a beam of blue light flashed inside, his brow furrowed slightly, and he said nothing.
Boom!
A figure flew out of the sea in the distance, it was Hanqiu.
His body was sluggish and he was clearly injured.
Cold Taoist friends also learned Liu Daoyu’s magical powers. I believe I will no longer oppose the control of Umong Island, right? Old Ancestor Lu Kun looked at Hanqiu and said.
Hanqiu was silent for a moment, then suddenly laughed and said, Liu Daoist’s strength really opens Han Mo’s eyes, and he is admired even more. Taoist Liu can control Wumeng Island, and Han Wu Mo naturally has no opinion.
The golden-haired giant monkey stared at Hanqiu, and then his eyes flickered to two other people. In a flash of golden light, their bodies quickly contracted and twisted. into human form.
Liu just said that, I wasn’t going to play with those three. Since all three are ready to leave, please do so. Han Li faintly smiled and said so.
The gloomy atmosphere around Han Li’s smile suddenly eased a little.
Taoist Liu, I can’t even recognize each other. The forces in the Black Wind Sea are constantly growing. Our four islands are located close to each other. In the past, the Taoist Luomen always worked hand in hand. To advance and retreat. Liu Daoyu is now running Wumen Island for the first time, and we will have to walk more in the future. Old Ancestor Lu Kun smiled slightly.
That’s right, you and I, without the guidance of elders, can only practice diligently alone. We need to communicate more. From time to time, some of us will get together to exchange cultivation experiences or have a small exchange meeting. Daoists grew up in such a realm at a young age, and there is great hope that they can break through the golden fairy realm in the future, and they need to understand the power of the law more. Hanqiu nodded, his tone was a bit of flattery.
If Liu has time, he will definitely leave. Han Li’s eyes sparkled slightly, he nodded and said.
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