Is Hockey Monkey a reliable source for hockey equipment. How does their customer service compare to other retailers. What are the pros and cons of shopping at HockeyMonkey.com. Are there better alternatives for purchasing hockey gear online.
HockeyMonkey.com: An Overview of the Online Hockey Equipment Retailer
HockeyMonkey.com is an online retailer specializing in hockey equipment and accessories. As one of the prominent players in the hockey gear market, it has garnered attention from both satisfied customers and those with less-than-stellar experiences. This comprehensive review aims to provide an unbiased look at the company’s performance, products, and customer service.
Company Background
HockeyMonkey has been in operation for over two decades, establishing itself as a go-to source for hockey enthusiasts. The company offers a wide range of products, from skates and sticks to protective gear and apparel. With both an online presence and physical stores, HockeyMonkey caters to a diverse customer base across North America.
The Good: Positive Aspects of Shopping at HockeyMonkey
Despite mixed reviews, HockeyMonkey has garnered praise from many customers for several aspects of their service:
- Extensive product selection
- Competitive pricing
- Fast shipping on many orders
- Knowledgeable staff in physical stores
One satisfied customer, Maggie D., shared her positive experience: “Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew. The staff [is] extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the ‘Adult Learn to Play’ hockey workshop! They truly are helpful and they do not make me [feel] dumb, I highly recommend Hockey Monkey!”
The Bad: Common Complaints and Criticisms
While some customers have had positive experiences, others have reported significant issues with HockeyMonkey’s service:
Customer Service Concerns
Many negative reviews center around poor customer service experiences. Customers have reported difficulties in reaching representatives, unhelpful or rude interactions, and a lack of follow-through on promises made by the company.
Melissa M. recounted her frustrating experience: “Purchased new skates for almost $1000 for my husband Friday evening, paid the $45 2 day shipping; however when email was sent, saw the store was only 45 minutes away. I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all.”
Return and Exchange Issues
Several customers have reported problems with HockeyMonkey’s return and exchange policies. Some have found the process cumbersome, while others claim the company refused to accept returns on unused items.
Bob J. shared his frustration: “Buy hockey gear from another website, such as Pure Hockey or others. Hockeymonkey is engaged in fraud and wouldn’t accept back a perfectly unused pair of skates because they didn’t want to lose money. They told Chase (my credit card company) that I had ‘already sharpened the skates’, but THESE WERE ROLLER HOCKEY SKATES.”
Product Quality and Accuracy: Are You Getting What You Ordered?
While many customers receive the correct products as advertised, some have reported issues with product accuracy and quality:
Sizing Discrepancies
Some customers have found that the sizing information provided on the website does not always match the actual product received. This can be particularly problematic for items like skates, where proper fit is crucial.
Jim D. noted: “Part of a $350 order – everything arrived fine… The product was the wrong size / the size chart was wrong… no ‘close’ about it – this is a MATERIAL mistake and error in advertising the product.”
Product Authenticity
While not a widespread concern, some customers have questioned the authenticity of certain products received from HockeyMonkey. It’s important to note that the company is an authorized retailer for many major hockey brands, but individual experiences may vary.
Shipping and Delivery: Speed vs. Cost
HockeyMonkey’s shipping policies and practices have received mixed reviews from customers:
Fast Delivery
Many customers have praised HockeyMonkey for quick delivery times, especially on in-stock items. This can be particularly beneficial for those needing equipment on short notice.
Shipping Costs
Some customers have expressed dissatisfaction with HockeyMonkey’s shipping fees, particularly for expedited services. The company’s policies regarding free shipping thresholds and promotional offers may impact overall customer satisfaction in this area.
Comparing HockeyMonkey to Competitors: How Does It Stack Up?
To gain a broader perspective on HockeyMonkey’s performance, it’s useful to compare the retailer to its competitors in the hockey equipment market:
Pure Hockey
Several reviewers have mentioned Pure Hockey as a preferred alternative to HockeyMonkey. Customers cite better customer service, free shipping options, and loyalty rewards programs as advantages of shopping with Pure Hockey.
Other Online Retailers
Depending on location and specific needs, customers may find better experiences with other online hockey retailers or local pro shops. Factors such as pricing, product selection, and customer service can vary significantly between competitors.
Tips for Shopping at HockeyMonkey: Maximizing Your Experience
If you decide to shop at HockeyMonkey, consider the following tips to improve your experience:
- Double-check sizing information and compare with other sources before purchasing.
- Be aware of the return policy and document any issues immediately upon receiving your order.
- Consider shopping in-store if possible, as some customers report better experiences with in-person service.
- Keep records of all communications with customer service in case of disputes.
- Compare prices and policies with other retailers before making a purchase.
The Verdict: Is Hockey Monkey Legit?
Based on the mixed reviews and experiences reported by customers, it’s clear that HockeyMonkey is a legitimate business with both strengths and weaknesses. While many customers have had positive experiences with the company, others have encountered significant issues, particularly in the areas of customer service and returns.
Factors to Consider
When deciding whether to shop at HockeyMonkey, consider the following:
- Your specific needs and priorities as a hockey player or parent
- The availability of alternative retailers in your area
- Your comfort level with potential customer service challenges
- The specific products you’re looking to purchase
Ultimately, while HockeyMonkey may offer competitive prices and a wide selection of products, the inconsistent customer experiences suggest that caution may be warranted. Prospective customers should weigh the potential benefits against the risks and consider exploring alternative options before making a final decision.
Improving Your Online Hockey Shopping Experience
Regardless of where you choose to purchase your hockey equipment, there are several steps you can take to enhance your online shopping experience:
Research and Compare
Take the time to research products thoroughly before making a purchase. Compare prices, read reviews from multiple sources, and consult with experienced players or coaches if possible.
Understand Policies
Familiarize yourself with the retailer’s policies on returns, exchanges, and shipping before placing an order. This can help you avoid potential frustrations down the line.
Leverage Customer Support
Don’t hesitate to reach out to customer support with questions or concerns before making a purchase. A retailer’s responsiveness and helpfulness can be a good indicator of their overall customer service quality.
Consider Local Options
While online shopping offers convenience and often competitive pricing, don’t overlook local hockey shops. These businesses can provide personalized service, fitting expertise, and the ability to see and try products in person.
By taking these factors into account and approaching your hockey equipment purchases with a discerning eye, you can increase your chances of a satisfactory shopping experience, whether with HockeyMonkey or another retailer.
The Future of Online Hockey Equipment Retail
As the hockey equipment market continues to evolve, retailers like HockeyMonkey will need to adapt to changing consumer expectations and competitive pressures. Some potential trends to watch for include:
Enhanced Customer Service
With customer service being a key differentiator in the retail space, companies may invest more in training, support systems, and omnichannel communication to improve the overall customer experience.
Virtual Fitting Technologies
As technology advances, we may see the implementation of virtual or augmented reality tools to help customers find the right fit for equipment, potentially reducing issues related to sizing and returns.
Sustainability Initiatives
With growing environmental awareness, hockey equipment retailers may begin to focus more on sustainable practices, such as offering refurbished gear or implementing recycling programs for used equipment.
Personalization and Customization
The trend towards personalized products may extend further into the hockey equipment market, with retailers offering more options for custom gear and tailored recommendations based on player profiles and preferences.
As these trends develop, consumers may benefit from improved shopping experiences and more options to find the perfect gear for their needs. However, it remains crucial for shoppers to stay informed, compare options, and make decisions based on their individual requirements and values.
In conclusion, while HockeyMonkey has established itself as a prominent player in the online hockey equipment retail space, the mixed reviews and experiences reported by customers suggest that there is room for improvement. By staying informed, comparing options, and approaching purchases with caution, hockey players and enthusiasts can navigate the sometimes challenging world of online equipment shopping and find the gear they need to perform their best on the ice.
HockeyMonkey Reviews – 100 Reviews of Hockeymonkey.com
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Critical highlights
Also Drew was the person I delt with and he was rude and has zero customer service skills.
Then write out the return address and go wait in line to pay for shipping back to hockey monkey.
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Top Positive Review
“Best Sport Store”
Maggie D.
3/21/23
Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew. The staff extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the “Adult Learn to Play” hockey workshop! They truly are helpful and they do not make me tell dumb, I highly recommend Hockey Monkey!
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Top Critical Review
“Horrible customer service”
Melissa M.
6/19/23
Purchased new skates for almost $1000 for my husband Friday evening, paid the $45 2 day shipping; however when email was sent, saw the store was only 45 minutes away. I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all. Will never purchase from this site again. Pure hockey is about 30 minutes away, and they will order to the store and ship for free if we call, always great customer service, highly recommend shopping at PURE HOCKEY vs these clowns.
(they also give you money back for buying from them)
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hockey monkey (28)
Melissa M.
1 review
0 helpful votes
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“Horrible customer service”
Purchased new skates for almost $1000 for my husband Friday evening, paid the $45 2 day shipping; however when email was sent, saw the store was only 45 minutes away.
I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all. Will never purchase from this site again. Pure hockey is about 30 minutes away, and they will order to the store and ship for free if we call, always great customer service, highly recommend shopping at PURE HOCKEY vs these clowns. (they also give you money back for buying from them)
Bob J.
1 review
0 helpful votes
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“DO NOT USE HOCKEYMONKEY – They are a Fraud!”
Buy hockey gear from another website, such as Pure Hockey or others. Hockeymonkey is engaged in fraud and wouldn’t accept back a perfectly unused pair of skates because they didn’t want to lose money. They told Chase (my credit card company) that I had “already sharpened the skates”, but THESE WERE ROLLER HOCKEY SKATES.
This place is AWFUL. Their customer service phone number goes to a black hole. Everything about this place is set up to scam customers. DO NOT USE!
jim d.
1 review
0 helpful votes
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“Worst Customer Service”
I NEVER review companies or products, this circumstance was just that… bad!
Delivery was FAST – as always
Part of a $350 order – everything arrived fine
Monkey Customer Service was easy to reach, yet, gets low marks.
The product was the wrong size / the size chart was wrong… no “close” about it – this is a MATERIAL mistake and error in advertising the product.
Monkey Sports would not exchange, or return. More important, Monkey service did not call back as promised. And Monkey sports would not take the issue to Bauer Service for remediation. So, the customer is at a complete loss.
And that is fine. I am not trying to “fix” Monkey sports, or, make them better, I would advise others of this defect in service and poor customer experience – to consider all options when making purchase decisions. Clearly, HM is not interested in doing much more then collecting $s’ and Marketing. Would love to know why they protect internal supply chain from customer feedback – I would fault Monkey management for not being engaged or empowered to improve the customer experience.
In fact, the size chart is WRONG – given, this is a BAUER size chart, and HM would think they are exonerated based on publishing a supplier guideline on fit; yet, that is not good enough.
My kid is a very lean, just turned 8yrs old- at 49″ tall, and a 23″ waist. Small for his age. I ordered a small [7-8yr old] / 23.5-24.5″ waist for my son.
The next size up is 10-12 medium@ 24.5-25.5″ waist and a “TEEN” cup!
OK, well, the small is so tight to his waist – its not workable. Strings fully un-tied, you can’t get a finger width between.
Either its a manufacturing defect, misrepresentation, or, otherwise –
Bottom line, Monkey will not take it back in exchange [with full tags on], they are not willing to take it up with Bauer to evaluate the size guideline. So, buyer be ware – Misrepresentation exists in the guide of this product, it needs to be resolved, I am out $50. And Monkey did not step in to provide any assistance.
Suggest going to a local sore, or, buy from several on-line retailers that allow full returns for all items purchased, and are more willing to utilize supply chain to assist with positive customer experiences.
UPDATE:
HM did reach out… 2 wks after the circumstance, and offered to return the item.
It is not clear if HM is monitoring social media, etc… or, if this was a VERY delayed QA type response to the conversations with customer service. In any case, it is worth noting that HM did refund the total amount of the item purchased. Just the same, it was a poor customer experience.
Jen S.
1 review
0 helpful votes
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“Return Policy is a Joke”
I returned a brand new pair of hockey pants with the tags on that had only been tried on 1 time. Hockey Monkey sent them back to me and said they smelled and had stains with obvious signs of wear. They were stored in the original packaging and had 0 stains. They do not stand behind their 365 day return policy that they advertise. Will NOT be doing business with them ever again! Picture of the invisible stains. As for the smell, I guess it must smell like plastic. Whoever thinks these look used has never played hockey.
Mark W.
1 review
1 helpful vote
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“Terrible customer service”
Terrible customer service.
I would not order anything more than tape from them.
Jason H.
1 review
0 helpful votes
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“Warrior alpha senior pro stick”
Received the stick 2 weeks late from Canada Post, had some trouble contacting a representative at Hockey Monkey. I did receive the stick in excellent condition and shipping was refunded. I was frustrated from lack of communication but I am willing to give Hockey Monkey another try for my next stick.
Maggie D.
1 review
0 helpful votes
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“Best Sport Store”
Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew.
The staff extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the “Adult Learn to Play” hockey workshop! They truly are helpful and they do not make me tell dumb, I highly recommend Hockey Monkey!
Jenna P.
1 review
0 helpful votes
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“You can’t cancel an order.”
Once you place an order you cannot cancel it if you do it “after hours”. There is no cancellation functionality on the site and they will process the order anyways and refuse to refund you the full shipping amount. Ridiculous since I was simply trying to add one more item and have them shipped together. I figured I could place a section shipment and cancel the first.
Anthony W.
1 review
0 helpful votes
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“Horrible Experience”
I recently purchased protective shirt from hockey monkey and received the wrong size.
I have had zero success returning it for a refund. This company requires the purchaser to contact customer service to receive an authorization number to return a purchase item, yet attempts to contact customer service go nowhere, making it impossible to get authorization before the 30 day return limit. I have called them, emailed them, and contacted them through Facebook… with no response. Do yourself a favor and buy from a more trustworthy company.
Michael F.
1 review
3 helpful votes
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“Do not believe any promises HockeyMonkey makes unless…”
Do not believe any promises HockeyMonkey makes unless you get them in writing. I bought several items to evaluate in my living room, with the express verbal promise that all would be returnable for refund. It’s my fault for not noticing the 15% restocking fee, but they misrepresented some items’ returnability.
After I received my order, their Customer Service supervisor reversed her service rep’s repeated prior assurance that a clearance item they substituted for my most expensive ordered item was returnable expressly because it was a substitution. My detailed notes on the time and content of that assurance phone call failed to persuade the supervisor to honor the rep’s promise. I’m through with HockeyMonkey other than filing a charge dispute through VISA. The amount is not worth small claims court even though it ended up effectively tripling the cost of the items I kept. (The fact that Amazon does not use HockeyMonkey as a source should have been a red flag.)
And, of course, the e-mail spam has started within hours.
Bad Monkey. BAD Monkey!
Aj C.
1 review
0 helpful votes
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“Poor customer service”
I ordered some skates and they required a signature for delivery.
I was out of town at the time so they never got delivered. FedEx returned them to the sender and I can never get ahold of anyone. Their voice mail is full and the only email reply was “we’ll refund when we get the package back”. This has been going on for 4 weeks. Hockey is not cheap and they obviously don’t care about returning customers. Never again!
T V.
1 review
1 helpful vote
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“Terrible customer Service”
I have tried contacting hockey monkey over the last 2 weeks over a BRAND NEW broken goalie helmet for my son. I have since had to purchase a new helmet AGAIN for him from another company. Absolutely nobody has tried to contact me back.
Online – no service, phoning – no service, instagram business page – no service, email no service. Guess I should have read the reviews before ordering.
Michelle T.
1 review
0 helpful votes
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“Incorrect Product Description but yet I Have to Pay Return Shipping Cost!”
The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, “Will” said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn’t get my full refund back, “Will” said they didn’t make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up considering the shipping was FREE! I will make sure we never use their business again!
Dan E.
1 review
0 helpful votes
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“Don’t waste your time”
Absolutely the worst customer service. I was first on hold for 28 minutes to figure out where my package was seeing how it has been “processing” for 4 days now. Drew’s excuse was they are under a system update to make things better… so I ask to cancel my order and his response was “we are not shutting down our warehouse to track down your item” also I can’t give you an answer as to when you are getting your package… never will I be ordering from you again
Derek C.
1 review
0 helpful votes
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“Fraud”
My son placed an order which they failed to deliver. A cancelation and refund was requested which was not acknowledged. I have had to pursue a refund via Visa fraud since there is no customer service.
Avoid this company if you value your money, buy local (as my son had to do) or from a trustworthy company. I sincerely hope the Quebec operations/franchise cease business.
Candy R.
2 reviews
0 helpful votes
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“Great service after the sale”
Here is the sad truth, more people write bad reviews after the sale than good ones, I wanted to be an exception to the rule. I bought a gift card off Hockey Monkey and didn’t bother to create an account. Both me and my nephew couldn’t find the transaction so I contacted their on-line support. Within seconds they resend the e-giftcard and made things all better. Yay for them. 🙂
Brian P.
1 review
0 helpful votes
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“Poor customer service”
I ordered custom jerseys from this site 6 weeks away from a tournament and didn’t receive them on time.
The shipping was very expensive and very poor customer service and the fact you can’t actually talk to someone made it worse. Not using hockey monkey or any monkey sports again.
Anon C.
1 review
0 helpful votes
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“Terrible shipping and returns. Horrible customer service”
No reason to do business with these guys with other competitors offering much better service, shipping, and return policy. The customer service here is the absolute worst.
Johanna D.
1 review
1 helpful vote
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“Unbelievably bad!”
I can’t believe how bad the customer service is?!?! I purchase an item and was sent the wrong item.
I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible – all I wanted is what I ordered. I can’t even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.
John T.
1 review
0 helpful votes
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“Don’t Trust Them”
I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don’t trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.
Brenda P.
1 review
0 helpful votes
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“Derry, NH”
Brian and Johnny were the best! They helped our son pick out a stick and fit him properly for skates. No pressure on either purchase. It was our intention to buy a stick. The Skates were something we were just thinking about. Johnny asked if we needed assistance. So he properly fit him by checking his true skate size and due to wide width our son tried on new skates. We were so happy we ended up buying them. Thank you guys.
The rest of the staff is very friendly to (the ones we spoke with anyhow)
Aleksei T.
1 review
0 helpful votes
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“Customer service and return policy are awful”
Today I made an online order.
By mistake (I don’t know if it was my mistake or site mistake) I ordered two gloves instead of gloves and elbows.
When I saw the mistake and contacted the store (in about 1 hour after purchase) they said that they can’t do anything with that.
And if I don’t need the second pair of gloves, but need elbows, I’ll need to pay for gloves return and pay for elbows shipping.
I don’t thinks it’s great customer service and return policy. Especially in such situation.
Linda T.
1 review
0 helpful votes
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“Over night shipping is a joke for 50$”
My son broke his hockey stick at the beginning of a hockey tournament Friday. I ordered 2 sticks Friday night and paid 50$ for overnight shipping. No stick Saturday, Sunday or Monday. I was hold with customer service for an hour before I hung up.
I contacted them with live chat and they said that it shipped out Monday and would arrive Tuesday and there was nothing they could do about shipping costs. They claim because it was midnight central time (who knows what time they are on) that I actually ordered it Saturday. They do not do overnight shipping on the weekends. I requested interaction with a manager and they refused. I tried calling back and they blocked my phone number so I had to use my sons phone. Will never do business with them again. Without the customer, customer service does not have a job.
Stephen A.
1 review
3 helpful votes
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“Not sure they are still in business?”
I ordered two hockey sticks for my son on 7/28 always get recording says they are closed sent two emails it is 8/8 and no response. Not happy
Brian R.
1 review
1 helpful vote
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“I ordered a few things online with HockeyMonkey because…”
I ordered a few things online with HockeyMonkey because the prices in Australia meant that even though the shipping is expensive it is still cheaper than here. Also, they just don’t have the sizes for my son who is only 5. Well… I got a few things wrong in my order so panicked and sent an email. I received a quick reply from Sommer letting me know she was trying to track down my order. In the mean time I found something else wrong in my order so decided I should ring. I talked with Andrea who was very helpful and was then on a mission to track down my order. Instead of leaving me on hold she got my number and all I could think was “she won’t call me back”. 35 minutes later Andrea called… Andrea had tracked it down and proceeded to patiently correct all my errors and get the order correct.
Andrea said it won’t ship until the next day as it was late in the afternoon. Well I checked the order the next day and found that it was in fact sent the previous day. The speed of the delivery was exceptional as well. With the order complete at Monday lunch time in Australia, the delivery happened on Thursday afternoon… That is just ridiculous. I have never had such an exceptional online shopping experience and I tend to buy nearly everything online. WELL DONE HOCKEYMONKEY… Congratulations to you. My sincerest thanks. Brian
About the business
Check out HockeyMonkey’s extensive collection inline and ice hockey equipment. Choose from ice hockey skates, accessories, tools, & care products.
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HockeyMonkey Reviews | Read Customer Service Reviews of www.hockeymonkey.com
5-star
12%
4-star
0%
3-star
0%
2-star
4%
1-star
84%
Mydude1
review
Horrible if I could leave no stars I…
Horrible if I could leave no stars I would.
They will promise you shipping dates that come an go. They will cancel shipping you paid extra for and you will be notified by fedx it was cancelled by sender. You will call over and over and be fed a bunch of lines they will not answer direct questions. They will not compensate you for a item you are waiting endlessly for. They will not try to keep you happy. They will fight with you if you try to get a refund. Do not purchase anything from this company. Do not pay for express shipping. Move on. Hockey community is tight and word spreads like wildfire when you mistreat a customer.
Date of experience: February 10, 2023
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Susan Voorhees1
review
Bought a set of goalie pads and they…
Bought a set of goalie pads and they left the antitheft device on it and it is extremely hard to remove and can leak ink every where if you are not careful.
It took them over a week to respond by email and they told me to use a magnet, which I tried but didn’t work.
Date of experience: December 01, 2022
Kim Møller19
reviews
No problems at all…perfect
I ordered a pair of Reebok 6k pump icehockeyskates, since I can’t buy them in the right width in Europe. (Width E).
After a couple of e-mails back and fourth concerning duty and fees when arriving to Denmark, the skates were sent.
10 to 14 days later the skates arrived and everything was in perfect order. Hockeymonkey.com is highly recommendable.
Date of experience: January 08, 2012
AN
Anthony2
reviews
Do not buy from these scammers!
Unfortunately I did not read reviews of this company before I purchased.
All the negative reviews are true. I got the wrong size of an item, but now there is no way to return it, called, emailed, messaged through Facebook. You never get a response as soon as you ask for a Return Authorization number. Hockey Monkey is absolutely brutal…what a scam!
Date of experience: November 11, 2021
Steve Kaus4
reviews
order elsewhere for actual customer service
the site is fine if you don’t need customer service. As soon as you need help with something they are full excuses why they can’t help you. There are better websites to order from for the exact same pricing, some even offer free shipping.
Date of experience: July 20, 2020
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juan acosta1
review
Terrible service
Terrible service, stole from me basically.
Charging me 2 times for shipping orders for items they sent incorrectly.
Buy anywhere else but here.
They sent wrong items and charge you twixe for sending you the correct item.
Date of experience: July 11, 2022
JI
Jill1
review
Items are not “genuine”
Purchased many items from here; however, received only one “genuine” CCM sweatshirt while the other sweatshirt was not, didn’t even have a tag, just a white tag inside that said made in Pakistan. The other CCM sweatshirt actually had a tag that I think is genuine but that one is made in Honduras. Total ripoff!!
Date of experience: March 15, 2018
Jessica Brannon Kelly1
review
$45 for next day shipping – it came in a week, no refund or credit
I paid $45 for next day shipping on a $200 intermediate bauer stick and stick extender for my daughter so she could use in a game after breaking her stick.
stick came next day but the extender came the next week.
when I contacted customer service they said “sorry for the inconvenience but the shipment went out on time”.
Date of experience: October 19, 2021
Drew2
reviews
Horrible, indeed run by monkeys
Horrible, spend your hard earned money elsewhere. Zero correspondence on an order that was placed 2 weeks ago and it STILL HASN’T LEFT THEIR WAREHOUSE! Who runs this company? MONKEYS INDEED 🙈
Date of experience: February 18, 2021
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Blueshirts Public1
review
Terrible Service
This companies charges you for shipping and then holds your items hostage.
Better hope there are no changes to your order because they’ll refuse to do anything on your order to help you. Take your money elsewhere because they don’t seem to appreciate it. You have been warned.
Date of experience: July 14, 2018
DI
disappointed1
review
I wish I had read these reviews before…
I wish I had read these reviews before placing an order…I am frustrated and angry that I didn’t. This place DOES NOT HAVE CUSTOMER SERVICE. I called for hours!!! Nobody answers the phone, no email reply, NOBODY works in customer service. I called for more than two hours, 14 calls, and if you opt for the callback it’s automated saying NOBODY can help you and that they are too busy! WHAT A JOKE! They are a complete waste of time, much better places out there, try ProHockeyLIfe.ca Hockeymonkey.
ca are a complete waste any of your time. Unreal!
Date of experience: May 02, 2022
MT
michelle Tefft1
review
Incorrect Website Description but I had to Pay for Shipping
The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, “Will” said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn’t get my full refund back, “Will” said they didn’t make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up, because the original shipping was FREE! I will make sure we never use their business again!
Date of experience: January 18, 2021
RG
ric gric RicGric1
review
Terrible customer service
Terrible customer service! Go to Ice Warehouse, Pure Hockey or any other, unless you want to be annoyed with a place that does not care about their customers.
Date of experience: September 17, 2021
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NS
Nicholas Schaefer3
reviews
Won’t ever shop here again
Terrible customer service, a return process from the stone age and poor terms and conditions. Bought an item on sale, needed to return it, but was told since it was on sale they could only issue an in store credit. Customer service rep, who for his livelihood I will keep him nameless, was rude and only would repeatedly say “when you hit the submit order button, you are agreeing to our terms and conditions.” Was a completely canned response, because I am sure others have complained about this. Plus you need to call to get a return number and follow their process to a T or risk getting no refund/store credit. Will never buy from again. Terrible terms and conditions, customer service and return process for an online merchant.
Date of experience: December 27, 2018
TO
Tim Olander2
reviews
Awful. Never again!
Bought some hockey pants from the site and upon receipt the pants were flawed (front pad was defective… padding and shell were completely separated in one and coming apart in two others). Had to pay for the return (otherwise go through a complex return process)… and when I eventually got the refund, they did not reimburse my initial shipping since they said the products were in good shape. So, I’m out both shipping costs and got nothing.
I feel bad for the people who ended up buying my returned product. Obviously the quality control at HockeyMonkey is not good.
So… I will not buy anything from them again… and I will be telling everyone I know to never buy from them, too.
STAY AWAY!
Date of experience: August 12, 2015
VA
Valley3
reviews
Wasted my last dime here.
Terrible customer service, gimmicky rules, and they don’t stand behind their products. You’re free to waste as much money as you want in their store or on their site and not get quality worth a flip or even half decent service. Their skate sharpening isn’t done right either, and even their website needs help. It seems like they hire just any pulse that walks through the door wanting a job too. Today was their last chance to redeem themselves and didn’t so I’m done with them. Good riddance.
Date of experience: November 03, 2017
JT
John T2
reviews
I won one of their customer contests…
I won one of their customer contests for submitting a review of one of their products.
They never delivered the prize. I complained to the BBB and they ignored the complaint. Don’t trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.
Date of experience: May 11, 2020
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JO
Johanna1
review
Unbelievably bad!!!!
I can’t believe how bad the customer service is?!?! I purchase an item for Christmas and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible – all I wanted is what I ordered. I can’t even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!!!!!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.
Date of experience: February 26, 2020
Jazz Mock1
review
Awful Customer Service
Needed to return a piece of equipment I ordered as it was the wrong size. The customer service was awful and returning it wasn’t worth it as I’d have ended up paying 10% restocking and shipping. I just want the right size. I’ll never order from here again, this is an awful company.
Date of experience: December 21, 2016
HB
Herry Brown1
review
Generally good service) I ordered a…
Generally good service) I ordered a Reebok hockey skates.After 8 days the skates arrived and everything was perfectly as discribed.
Highly recommended.
Date of experience: April 28, 2020
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About HockeyMonkey
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Get hockey equipment and gear online! Go to HockeyMonkey.com for the best hockey sticks, ice hockey helmets, skates, and more. Visit us online or call 888-286-6169 for ice hockey gear.
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Journey to Immortality: Immortal World Chapter 100: Recognizing Identity Light Novel
RECORD OF MORTAL’S JOURNEY TO IMMORTALITY: IMMORTAL WORLD Chapter 100: Recognizing Identity Journey to Immortality: Immortal World Light Novel
Edited by Readers!
Chapter 100: Identity Confession
Looking at the huge hockey puck floating over the sea and the motionless figure in it, Lu Kun’s and Mrs.
Bone’s ancestors couldn’t help but breathe a sigh of relief.
In the battle just now, although it took only a dozen breaths before and after, the tremendous strength displayed by the enemy truly shocked them secretly. Luckily, the three of them finally managed to control the enemy.
At the same time, Luo family members from all over Umong Island were in a panic. After the commotion, most of them showed a frightened look.
Senior Liu whispered to Luo Feng, his eyes couldn’t help but have despair.
What worries him the most has happened.
Since Han Li is now the only dependent in the clan, the defeat of the entire Luo family is like a fish on a cutting board. He cannot imagine and dare not think of it.
There was a dim white light, and there was admiration in the mouth.
Yu Daoyue Lu praised the award. This person is able to break the power of the law that I used with great force, and it really exceeds previous expectations. Fortunately, these two help, otherwise Han Mo is afraid that this time it is a big loss, said Hanqiu with a smile.
I have a lot of dreams at night, so I’d better do it early, Mrs. Bone said slowly.
What the Taoist comrades said is absolutely correct.
Hanqiu said, his eyes flashed coldly, one palm white light, and seemingly underestimated waved his hand towards the hockey puck nearby.
White light flashed in the middle Later, a white blade ring with a dragon relief carved on the surface of the meniscus appeared, and the whole body flashed, and a wave of laws arose.
Swish!
The white annular blade trembles, turns into a flash of white light and flies out, plunges into the hockey puck in the blink of an eye, and pierces Han Li inside without slowing down.
However, at this moment, an unexpected scene occurred!
In ice hockey, Han Li’s eyes moved slightly, and then ten thousand golden lights burst from the surface of the body, and all of the eyeballs suddenly burst. The hockey puck shines bright and dazzling like the rising sun in the sky.
A few clicks!
When the entire hockey puck is shaken hard, thick lines appear on the surface. A crack followed by a roaring explosion turned into a cold mist in the sky, mixed with countless ice slag, blowing in all directions.
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A golden-haired giant monkey over thirty feet high jumped out, The whole body blossomed with a golden light, and the fluffy palm held a crescent-shaped white annular blade.
The white annular blade trembled violently and wanted to break free. The sharp blade cut the palms of the giant ape, sparks splashed and rang, but the surface of the giant palm was covered with a layer of translucent film. There are no scars left.
What is it? Hanqiu and the other three were shocked.
On the island below, a Qianluo family member led by Luo Feng was stunned when he saw a huge monkey that suddenly broke the ice.
But only a slight surprise flashed in Luo Feng’s eyes, which was not easy to see.
Roar!
A roar resembling a ferocious beast erupted from the mouth of the golden retriever, and then he squeezed the five fingers of the circular blade and pressed hard.
Boom.
The ringblade was directly crushed and exploded into a pile of crystal-crushed slag.
Hanqiu’s body trembled, his life magic weapon was destroyed, and his body’s breathing suddenly decreased by 30%.
Ancestor Lu Kun and Mrs. Hugu looked at each other, and both saw a trace of amazement in each other’s eyes.
At that time, a huge blue water giant jumped on the golden-haired monkey, and his fists clapped.
Blue light shone over both fists, two groups of blue fists the size of a house flew out, and the void shuddered where they passed.
The giant ape didn’t hit him, but sighed sharply, his chest bulged, and then he opened his mouth and let out an explosion of screams.
A huge transparent wave rolled, and the void was distorted and deformed where it passed, ripples appeared, visible to the naked eye, and even black cosmic cracks appeared.
As soon as the two blue shadows from the fists touched this huge wave, they scattered every inch.
The next moment, a huge transparent wave relentlessly covered the giant blue water.
The entire body of the water giant trembled violently, the huge body was distorted, and blue light flashed wildly on the surface, and thick water beams shot out from its body and splashed on the surroundings.
Not good!
Lu Kun’s ancestor’s complexion changed dramatically as he clenched his hands like wheels, blue light erupted and fell into the water giant’s body.
But it all seemed like a futile effort. The body of the water giant vibrated more and more, and eventually burst with a crash, turning into tiny droplets of water in the sky and trembling in the transparent huge waves. Down the fog dissipated into trickles of water.
Lu Kun snorted, and the blue light on his body dimmed greatly.
After the golden-haired monkey roared, his figure suddenly turned into a golden shadow, rushing towards the dark clouds in the air, with one hand up, a dazzling golden light erupted from his fist.
Loud explosion!
A mountain-sized golden shadow rose into the sky and sank into dark clouds, the power of fear, which was indescribable, rolled away, turned into a golden hurricane, and rushed away.
Mrs. Bone was taken aback and was about to move, but it was already a little late.
The dark clouds in the sky crackled with a crack, they broke apart like rotten ones, and then broke apart on their own.
Dark clouds across the sky instantly turned into nothing.
Madam Hugu snorted, her body staggered back a step, her breathing was severely interrupted, and the black light on the surface of her body was very dim.
The golden-haired monkey suddenly turned its head, its gaze swept over the three ancestor gods below, and finally settled on Hanqiu, with a flicker of golden light flashing in its pupils.
Immediately after that, his huge figure suddenly turned into a golden phantom and rushed down to the place where all three were.
I don’t know if it was intentional or unintentional, Ancestor Lu Kun and Madame Hugu fired back to the left and separated from Hanqiu.
The golden-haired monkey’s diving direction did not change at all, and its speed even slightly increased.
Han Qiu retreated, and at the same time, his hands exchanged ten fingers, the white light on his body suddenly shone, slightly condensing into a white glow, flooding his body.
Strong waves of law emanated from the white light, and countless white runes flew out of it, tumbling up and down.
He opened his mouth and spat out a cloud of white ice crystals. As he turned, all the white runes flew towards him, entwining and swirling, becoming a dozen feet in the blink of an eye. The long white ice dragon opened its teeth and danced with its claws, saluting the golden-haired monkey rushing ahead of it.
The golden-haired monkey snorted coldly and hit his fist.
Suddenly, there was a thunderous noise, and a group of golden light erupted, and in a flash, it turned into a small mountain of golden fist shadow and rushed towards the white ice dragon.
The white ice dragon has a large mouth that shoots out a thick white beam of light.
Circles of white cold air rolled in like a storm wave, and the sound of emptiness murmured loudly wherever it passed, and pieces of cold ice appeared from the air.
The fist and the shadow beam collided, and there was a loud rumbling sound!
A white beam of light shot straight and fragile.
The shadow of the golden fist stopped a little, and then continued to strike the white ice dragon.
Loud bang!
The white ice dragon exploded straight into the sky, turning into small fragments of ice crystals in the sky. A mass of invisible force breaks out and rolls out as a wave of invisible air.
At that time, the white light on Hanqiu’s body was like a thin layer of paper. Under this enormous force, it flew upside down, crashed diagonally from the sky like a meteorite, and crashed into the sea below. A large splash of water spilled.
The golden-haired monkey flickered and was about to continue the chase.
At that moment, a male voice came from somewhere in the sky:
Daoyu Liu, if you have something to say, let’s do it slowly!
The eyes of the golden-haired giant monkey moved, stopped. Dropping down, he lifted his head and looked up at the sky.
Two figures flew nearby and stopped near the giant monkey ancestor Lu Kun and Mrs. Bone Bone.
Hehe, I don’t think Your Excellency is that powerful, admire and admire him! Lu Kun said with a smile.
Since fellow Taoists have such power, in accordance with the rules of the Black Wind Sea, we are ready to acknowledge your control over Umong Island. Today’s battle can be seen as a misunderstanding and it won’t be good for everyone to continue. We can stop there. I don’t know what this friendship is like? Madame Goubon looked at the giant monkey and said.
The golden-haired giant monkey’s eyes narrowed slightly, a beam of blue light flashed inside, his brow furrowed slightly, and he said nothing.
Boom!
A figure flew out of the sea in the distance, it was Hanqiu.
His body was sluggish and he was clearly injured.
Cold Taoist friends also learned Liu Daoyu’s magical powers. I believe I will no longer oppose the control of Umong Island, right? Old Ancestor Lu Kun looked at Hanqiu and said.
Hanqiu was silent for a moment, and then suddenly laughed and said, Liu Daoist’s strength really opens Han Mo’s eyes, and he is admired even more. Taoist Liu can control Wumeng Island, and Han Wu Mo naturally has no opinion.
The golden-haired giant monkey stared at Hanqiu, and then his eyes flickered to two other people. In a flash of golden light, their bodies quickly contracted and twisted. into human form.
Liu just said that, I wasn’t going to play with those three. Since all three are ready to leave, please do so. Han Li faintly smiled and said so.
The gloomy atmosphere around Han Li’s smile suddenly eased a little.
Taoist Liu, I can’t even recognize each other.
The forces in the Black Wind Sea are constantly growing. Our four islands are located close to each other. In the past, the Taoist Luomen always worked hand in hand. To advance and retreat. Liu Daoyu is now running Wumen Island for the first time, and we will have to walk more in the future. Old Ancestor Lu Kun smiled slightly.
That’s right, you and I, without the guidance of elders, can only practice diligently alone. We need to communicate more. From time to time, some of us will get together to exchange cultivation experiences or have a small exchange meeting. Daoists grew up in such a realm at a young age, and there is great hope that they can break through the golden fairy realm in the future, and they need to understand the power of the law more. Hanqiu nodded, his tone was a bit of flattery.
If Liu has time, he will definitely leave. Han Li’s eyes sparkled slightly, he nodded and said.
Everyone should leave a message in the Discussion section at the end.
