How does Hockey Monkey compare to other hockey gear retailers. What are the main pros and cons of shopping at Hockey Monkey. Why do some customers praise their service while others report negative experiences. Are there better alternatives for purchasing hockey equipment online.
Hockey Monkey’s Reputation: Analyzing Customer Feedback
Hockey Monkey is a popular online retailer for hockey equipment and gear. However, customer reviews paint a mixed picture of the company’s reputation and service quality. Let’s examine the key points raised in customer feedback to determine if Hockey Monkey is truly a legitimate and reliable option for hockey players and enthusiasts.
Positive Experiences with Hockey Monkey
Some customers report positive experiences shopping with Hockey Monkey:
- Helpful and knowledgeable staff
- Wide selection of hockey gear
- Fast shipping on orders
- Long-term customer loyalty spanning decades
One satisfied customer, Maggie D., shared: “Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew. The staff [is] extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the ‘Adult Learn to Play’ hockey workshop! They truly are helpful and they do not make me [feel] dumb, I highly recommend Hockey Monkey!”
Critical Reviews and Common Complaints
However, a significant number of customers have reported negative experiences:
- Poor customer service
- Difficulty with returns and exchanges
- Issues with order accuracy
- Unresponsive support channels
Multiple reviewers described frustrating interactions with customer service representatives, citing rudeness and unwillingness to help resolve issues. For instance, Melissa M. recounted: “Purchased new skates for almost $1000 for my husband Friday evening, paid the $45 2 day shipping; however when email was sent, saw the store was only 45 minutes away. I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all.”
Hockey Monkey’s Shipping and Delivery Policies
Shipping speed appears to be a strong point for Hockey Monkey, with multiple reviewers noting fast delivery times. However, some customers have raised concerns about shipping costs and policies:
- High shipping fees for expedited delivery
- Limited flexibility in changing shipping methods post-purchase
- Lack of free shipping options to nearby store locations
Do Hockey Monkey’s shipping policies meet industry standards? While fast delivery is appreciated, the company may need to reevaluate its shipping fee structure and offer more flexible options to remain competitive with other retailers.
Return and Exchange Processes: A Point of Contention
One of the most significant areas of criticism for Hockey Monkey relates to their return and exchange policies. Several customers have reported difficulties when attempting to return or exchange items:
- Strict return criteria
- Challenges in obtaining refunds
- Accusations of item use when customers claim products were unused
Bob J. shared a particularly concerning experience: “Buy hockey gear from another website, such as Pure Hockey or others. Hockeymonkey is engaged in fraud and wouldn’t accept back a perfectly unused pair of skates because they didn’t want to lose money. They told Chase (my credit card company) that I had ‘already sharpened the skates’, but THESE WERE ROLLER HOCKEY SKATES.”
How can Hockey Monkey improve its return and exchange processes? Implementing a more customer-friendly return policy and ensuring clear communication about return criteria could help address these concerns.
Customer Service Quality: A Make-or-Break Factor
Customer service appears to be a significant pain point for many Hockey Monkey shoppers. Complaints about customer service quality include:
- Rude or unhelpful representatives
- Long wait times for assistance
- Failure to follow up on promised callbacks
- Difficulty reaching customer support
Jim D. expressed frustration with the company’s customer service channels: “Their customer service phone number goes to a black hole. Everything about this place is set up to scam customers.”
How crucial is customer service in the sports equipment retail industry? For many consumers, the quality of customer support can be a deciding factor in choosing where to shop, especially when dealing with high-value purchases like hockey gear.
Product Quality and Accuracy: Meeting Expectations?
While many reviews focus on service-related issues, some customers have also raised concerns about product quality and accuracy:
- Incorrect sizing information on the website
- Discrepancies between advertised and received products
- Questions about product authenticity
One reviewer noted: “The product was the wrong size / the size chart was wrong… no ‘close’ about it – this is a MATERIAL mistake and error in advertising the product.”
How can online retailers ensure accurate product information and sizing? Implementing rigorous quality control measures and regularly updating product information could help address these issues and improve customer satisfaction.
Comparing Hockey Monkey to Competitors
Several reviewers have drawn comparisons between Hockey Monkey and other hockey equipment retailers, particularly Pure Hockey. Some key points of comparison include:
- Customer service quality
- Shipping policies and costs
- Return and exchange flexibility
- Loyalty programs and rewards
Melissa M. stated: “Pure hockey is about 30 minutes away, and they will order to the store and ship for free if we call, always great customer service, highly recommend shopping at PURE HOCKEY vs these clowns. (they also give you money back for buying from them)”
How does Hockey Monkey stack up against its competitors in terms of overall value and customer experience? While individual experiences may vary, the frequency of comparisons to other retailers suggests that Hockey Monkey may need to reevaluate its policies and practices to remain competitive in the market.
The Impact of Negative Reviews on Hockey Monkey’s Reputation
The prevalence of negative reviews raises questions about Hockey Monkey’s overall reputation in the hockey community. Key considerations include:
- Long-term impact on customer trust
- Potential loss of repeat business
- Word-of-mouth recommendations (or warnings) among hockey players
How can Hockey Monkey address these reputation concerns? Implementing a comprehensive customer feedback system, actively addressing complaints, and making visible improvements to policies and practices could help rebuild trust with dissatisfied customers and attract new ones.
The Role of Social Media in Shaping Perceptions
In today’s digital age, customer experiences shared on social media platforms can significantly impact a company’s reputation. Hockey Monkey may need to consider:
- Monitoring and responding to social media mentions
- Leveraging positive customer experiences for brand advocacy
- Addressing negative feedback promptly and transparently
How can Hockey Monkey effectively manage its online reputation? Developing a proactive social media strategy and dedicating resources to online customer engagement could help mitigate the impact of negative reviews and showcase positive experiences.
Recommendations for Hockey Monkey: Addressing Customer Concerns
Based on the recurring themes in customer feedback, several areas for improvement emerge for Hockey Monkey:
- Enhance customer service training and responsiveness
- Reevaluate and clarify return and exchange policies
- Improve product information accuracy on the website
- Consider more competitive shipping options
- Implement a robust quality control process for orders
What steps can Hockey Monkey take to address these concerns? Prioritizing customer satisfaction and implementing systemic changes to address recurring issues could help improve the overall shopping experience and rebuild trust with customers.
The Importance of Transparency and Communication
Many of the negative experiences reported by customers stem from a lack of clear communication or perceived dishonesty. Hockey Monkey could benefit from:
- Providing clearer information about policies and procedures
- Being more transparent about shipping costs and delivery timelines
- Offering more detailed product descriptions and sizing guides
How can improved communication enhance customer satisfaction? By setting clear expectations and providing accurate information upfront, Hockey Monkey could reduce misunderstandings and improve overall customer experience.
The Future of Hockey Monkey: Adapting to Customer Needs
As the retail landscape continues to evolve, Hockey Monkey faces both challenges and opportunities. To remain competitive and improve its reputation, the company may need to consider:
- Investing in advanced e-commerce technologies
- Expanding omnichannel capabilities
- Developing a more robust customer loyalty program
- Continually adapting to changing customer preferences and expectations
What innovations could help Hockey Monkey better serve its customers? Exploring new technologies, such as virtual fitting rooms or AI-powered customer service, could help address some of the current pain points and provide a more seamless shopping experience.
The Role of Customer Feedback in Shaping Business Strategy
Customer feedback, both positive and negative, provides valuable insights for businesses looking to improve. Hockey Monkey could benefit from:
- Regularly soliciting and analyzing customer feedback
- Implementing changes based on recurring themes in reviews
- Sharing improvements and addressing concerns publicly
How can Hockey Monkey leverage customer feedback to drive positive change? By demonstrating a commitment to continuous improvement and actively responding to customer concerns, the company could rebuild trust and enhance its reputation in the hockey community.
In conclusion, while Hockey Monkey has its strengths, including a wide product selection and fast shipping, the company faces significant challenges in terms of customer service, return policies, and overall reputation. By addressing these concerns head-on and prioritizing customer satisfaction, Hockey Monkey has the potential to improve its standing in the competitive world of hockey equipment retail. As always, potential customers should carefully consider both positive and negative reviews, along with their individual needs and preferences, when deciding where to purchase their hockey gear.
HockeyMonkey Reviews – 100 Reviews of Hockeymonkey.com
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Also Drew was the person I delt with and he was rude and has zero customer service skills.
Then write out the return address and go wait in line to pay for shipping back to hockey monkey.
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Top Positive Review
“Best Sport Store”
Maggie D.
3/21/23
Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew. The staff extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the “Adult Learn to Play” hockey workshop! They truly are helpful and they do not make me tell dumb, I highly recommend Hockey Monkey!
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Top Critical Review
“Horrible customer service”
Melissa M.
6/19/23
Purchased new skates for almost $1000 for my husband Friday evening, paid the $45 2 day shipping; however when email was sent, saw the store was only 45 minutes away. I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all. Will never purchase from this site again. Pure hockey is about 30 minutes away, and they will order to the store and ship for free if we call, always great customer service, highly recommend shopping at PURE HOCKEY vs these clowns.
(they also give you money back for buying from them)
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hockey monkey (28)
Melissa M.
1 review
0 helpful votes
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“Horrible customer service”
Purchased new skates for almost $1000 for my husband Friday evening, paid the $45 2 day shipping; however when email was sent, saw the store was only 45 minutes away.
I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all. Will never purchase from this site again. Pure hockey is about 30 minutes away, and they will order to the store and ship for free if we call, always great customer service, highly recommend shopping at PURE HOCKEY vs these clowns. (they also give you money back for buying from them)
Bob J.
1 review
0 helpful votes
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“DO NOT USE HOCKEYMONKEY – They are a Fraud!”
Buy hockey gear from another website, such as Pure Hockey or others. Hockeymonkey is engaged in fraud and wouldn’t accept back a perfectly unused pair of skates because they didn’t want to lose money. They told Chase (my credit card company) that I had “already sharpened the skates”, but THESE WERE ROLLER HOCKEY SKATES.
This place is AWFUL. Their customer service phone number goes to a black hole. Everything about this place is set up to scam customers. DO NOT USE!
jim d.
1 review
0 helpful votes
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“Worst Customer Service”
I NEVER review companies or products, this circumstance was just that… bad!
Delivery was FAST – as always
Part of a $350 order – everything arrived fine
Monkey Customer Service was easy to reach, yet, gets low marks.
The product was the wrong size / the size chart was wrong… no “close” about it – this is a MATERIAL mistake and error in advertising the product.
Monkey Sports would not exchange, or return. More important, Monkey service did not call back as promised. And Monkey sports would not take the issue to Bauer Service for remediation. So, the customer is at a complete loss.
And that is fine. I am not trying to “fix” Monkey sports, or, make them better, I would advise others of this defect in service and poor customer experience – to consider all options when making purchase decisions. Clearly, HM is not interested in doing much more then collecting $s’ and Marketing. Would love to know why they protect internal supply chain from customer feedback – I would fault Monkey management for not being engaged or empowered to improve the customer experience.
In fact, the size chart is WRONG – given, this is a BAUER size chart, and HM would think they are exonerated based on publishing a supplier guideline on fit; yet, that is not good enough.
My kid is a very lean, just turned 8yrs old- at 49″ tall, and a 23″ waist. Small for his age. I ordered a small [7-8yr old] / 23.5-24.5″ waist for my son.
The next size up is 10-12 medium@ 24.5-25.5″ waist and a “TEEN” cup!
OK, well, the small is so tight to his waist – its not workable. Strings fully un-tied, you can’t get a finger width between.
Either its a manufacturing defect, misrepresentation, or, otherwise –
Bottom line, Monkey will not take it back in exchange [with full tags on], they are not willing to take it up with Bauer to evaluate the size guideline. So, buyer be ware – Misrepresentation exists in the guide of this product, it needs to be resolved, I am out $50. And Monkey did not step in to provide any assistance.
Suggest going to a local sore, or, buy from several on-line retailers that allow full returns for all items purchased, and are more willing to utilize supply chain to assist with positive customer experiences.
UPDATE:
HM did reach out… 2 wks after the circumstance, and offered to return the item.
It is not clear if HM is monitoring social media, etc… or, if this was a VERY delayed QA type response to the conversations with customer service. In any case, it is worth noting that HM did refund the total amount of the item purchased. Just the same, it was a poor customer experience.
Jen S.
1 review
0 helpful votes
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“Return Policy is a Joke”
I returned a brand new pair of hockey pants with the tags on that had only been tried on 1 time. Hockey Monkey sent them back to me and said they smelled and had stains with obvious signs of wear. They were stored in the original packaging and had 0 stains. They do not stand behind their 365 day return policy that they advertise. Will NOT be doing business with them ever again! Picture of the invisible stains. As for the smell, I guess it must smell like plastic. Whoever thinks these look used has never played hockey.
Mark W.
1 review
1 helpful vote
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“Terrible customer service”
Terrible customer service.
I would not order anything more than tape from them.
Jason H.
1 review
0 helpful votes
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“Warrior alpha senior pro stick”
Received the stick 2 weeks late from Canada Post, had some trouble contacting a representative at Hockey Monkey. I did receive the stick in excellent condition and shipping was refunded. I was frustrated from lack of communication but I am willing to give Hockey Monkey another try for my next stick.
Maggie D.
1 review
0 helpful votes
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“Best Sport Store”
Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew.
The staff extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the “Adult Learn to Play” hockey workshop! They truly are helpful and they do not make me tell dumb, I highly recommend Hockey Monkey!
Jenna P.
1 review
0 helpful votes
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“You can’t cancel an order.”
Once you place an order you cannot cancel it if you do it “after hours”. There is no cancellation functionality on the site and they will process the order anyways and refuse to refund you the full shipping amount. Ridiculous since I was simply trying to add one more item and have them shipped together. I figured I could place a section shipment and cancel the first.
Anthony W.
1 review
0 helpful votes
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“Horrible Experience”
I recently purchased protective shirt from hockey monkey and received the wrong size.
I have had zero success returning it for a refund. This company requires the purchaser to contact customer service to receive an authorization number to return a purchase item, yet attempts to contact customer service go nowhere, making it impossible to get authorization before the 30 day return limit. I have called them, emailed them, and contacted them through Facebook… with no response. Do yourself a favor and buy from a more trustworthy company.
Michael F.
1 review
3 helpful votes
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“Do not believe any promises HockeyMonkey makes unless…”
Do not believe any promises HockeyMonkey makes unless you get them in writing. I bought several items to evaluate in my living room, with the express verbal promise that all would be returnable for refund. It’s my fault for not noticing the 15% restocking fee, but they misrepresented some items’ returnability.
After I received my order, their Customer Service supervisor reversed her service rep’s repeated prior assurance that a clearance item they substituted for my most expensive ordered item was returnable expressly because it was a substitution. My detailed notes on the time and content of that assurance phone call failed to persuade the supervisor to honor the rep’s promise. I’m through with HockeyMonkey other than filing a charge dispute through VISA. The amount is not worth small claims court even though it ended up effectively tripling the cost of the items I kept. (The fact that Amazon does not use HockeyMonkey as a source should have been a red flag.)
And, of course, the e-mail spam has started within hours.
Bad Monkey. BAD Monkey!
Aj C.
1 review
0 helpful votes
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“Poor customer service”
I ordered some skates and they required a signature for delivery.
I was out of town at the time so they never got delivered. FedEx returned them to the sender and I can never get ahold of anyone. Their voice mail is full and the only email reply was “we’ll refund when we get the package back”. This has been going on for 4 weeks. Hockey is not cheap and they obviously don’t care about returning customers. Never again!
T V.
1 review
1 helpful vote
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“Terrible customer Service”
I have tried contacting hockey monkey over the last 2 weeks over a BRAND NEW broken goalie helmet for my son. I have since had to purchase a new helmet AGAIN for him from another company. Absolutely nobody has tried to contact me back.
Online – no service, phoning – no service, instagram business page – no service, email no service. Guess I should have read the reviews before ordering.
Michelle T.
1 review
0 helpful votes
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“Incorrect Product Description but yet I Have to Pay Return Shipping Cost!”
The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, “Will” said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn’t get my full refund back, “Will” said they didn’t make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up considering the shipping was FREE! I will make sure we never use their business again!
Dan E.
1 review
0 helpful votes
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“Don’t waste your time”
Absolutely the worst customer service. I was first on hold for 28 minutes to figure out where my package was seeing how it has been “processing” for 4 days now. Drew’s excuse was they are under a system update to make things better… so I ask to cancel my order and his response was “we are not shutting down our warehouse to track down your item” also I can’t give you an answer as to when you are getting your package… never will I be ordering from you again
Derek C.
1 review
0 helpful votes
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“Fraud”
My son placed an order which they failed to deliver. A cancelation and refund was requested which was not acknowledged. I have had to pursue a refund via Visa fraud since there is no customer service.
Avoid this company if you value your money, buy local (as my son had to do) or from a trustworthy company. I sincerely hope the Quebec operations/franchise cease business.
Candy R.
2 reviews
0 helpful votes
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“Great service after the sale”
Here is the sad truth, more people write bad reviews after the sale than good ones, I wanted to be an exception to the rule. I bought a gift card off Hockey Monkey and didn’t bother to create an account. Both me and my nephew couldn’t find the transaction so I contacted their on-line support. Within seconds they resend the e-giftcard and made things all better. Yay for them. 🙂
Brian P.
1 review
0 helpful votes
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“Poor customer service”
I ordered custom jerseys from this site 6 weeks away from a tournament and didn’t receive them on time.
The shipping was very expensive and very poor customer service and the fact you can’t actually talk to someone made it worse. Not using hockey monkey or any monkey sports again.
Anon C.
1 review
0 helpful votes
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“Terrible shipping and returns. Horrible customer service”
No reason to do business with these guys with other competitors offering much better service, shipping, and return policy. The customer service here is the absolute worst.
Johanna D.
1 review
1 helpful vote
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“Unbelievably bad!”
I can’t believe how bad the customer service is?!?! I purchase an item and was sent the wrong item.
I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible – all I wanted is what I ordered. I can’t even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.
John T.
1 review
0 helpful votes
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“Don’t Trust Them”
I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don’t trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.
Brenda P.
1 review
0 helpful votes
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“Derry, NH”
Brian and Johnny were the best! They helped our son pick out a stick and fit him properly for skates. No pressure on either purchase. It was our intention to buy a stick. The Skates were something we were just thinking about. Johnny asked if we needed assistance. So he properly fit him by checking his true skate size and due to wide width our son tried on new skates. We were so happy we ended up buying them. Thank you guys.
The rest of the staff is very friendly to (the ones we spoke with anyhow)
Aleksei T.
1 review
0 helpful votes
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“Customer service and return policy are awful”
Today I made an online order.
By mistake (I don’t know if it was my mistake or site mistake) I ordered two gloves instead of gloves and elbows.
When I saw the mistake and contacted the store (in about 1 hour after purchase) they said that they can’t do anything with that.
And if I don’t need the second pair of gloves, but need elbows, I’ll need to pay for gloves return and pay for elbows shipping.
I don’t thinks it’s great customer service and return policy. Especially in such situation.
Linda T.
1 review
0 helpful votes
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“Over night shipping is a joke for 50$”
My son broke his hockey stick at the beginning of a hockey tournament Friday. I ordered 2 sticks Friday night and paid 50$ for overnight shipping. No stick Saturday, Sunday or Monday. I was hold with customer service for an hour before I hung up.
I contacted them with live chat and they said that it shipped out Monday and would arrive Tuesday and there was nothing they could do about shipping costs. They claim because it was midnight central time (who knows what time they are on) that I actually ordered it Saturday. They do not do overnight shipping on the weekends. I requested interaction with a manager and they refused. I tried calling back and they blocked my phone number so I had to use my sons phone. Will never do business with them again. Without the customer, customer service does not have a job.
Stephen A.
1 review
3 helpful votes
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“Not sure they are still in business?”
I ordered two hockey sticks for my son on 7/28 always get recording says they are closed sent two emails it is 8/8 and no response. Not happy
Brian R.
1 review
1 helpful vote
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“I ordered a few things online with HockeyMonkey because…”
I ordered a few things online with HockeyMonkey because the prices in Australia meant that even though the shipping is expensive it is still cheaper than here. Also, they just don’t have the sizes for my son who is only 5. Well… I got a few things wrong in my order so panicked and sent an email. I received a quick reply from Sommer letting me know she was trying to track down my order. In the mean time I found something else wrong in my order so decided I should ring. I talked with Andrea who was very helpful and was then on a mission to track down my order. Instead of leaving me on hold she got my number and all I could think was “she won’t call me back”. 35 minutes later Andrea called… Andrea had tracked it down and proceeded to patiently correct all my errors and get the order correct.
Andrea said it won’t ship until the next day as it was late in the afternoon. Well I checked the order the next day and found that it was in fact sent the previous day. The speed of the delivery was exceptional as well. With the order complete at Monday lunch time in Australia, the delivery happened on Thursday afternoon… That is just ridiculous. I have never had such an exceptional online shopping experience and I tend to buy nearly everything online. WELL DONE HOCKEYMONKEY… Congratulations to you. My sincerest thanks. Brian
About the business
Check out HockeyMonkey’s extensive collection inline and ice hockey equipment. Choose from ice hockey skates, accessories, tools, & care products.
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HockeyMonkey Reviews | Read Customer Service Reviews of www.hockeymonkey.com
5-star
12%
4-star
0%
3-star
0%
2-star
4%
1-star
84%
Mydude1
review
Horrible if I could leave no stars I…
Horrible if I could leave no stars I would.
They will promise you shipping dates that come an go. They will cancel shipping you paid extra for and you will be notified by fedx it was cancelled by sender. You will call over and over and be fed a bunch of lines they will not answer direct questions. They will not compensate you for a item you are waiting endlessly for. They will not try to keep you happy. They will fight with you if you try to get a refund. Do not purchase anything from this company. Do not pay for express shipping. Move on. Hockey community is tight and word spreads like wildfire when you mistreat a customer.
Date of experience: February 10, 2023
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Susan Voorhees1
review
Bought a set of goalie pads and they…
Bought a set of goalie pads and they left the antitheft device on it and it is extremely hard to remove and can leak ink every where if you are not careful.
It took them over a week to respond by email and they told me to use a magnet, which I tried but didn’t work.
Date of experience: December 01, 2022
Kim Møller19
reviews
No problems at all…perfect
I ordered a pair of Reebok 6k pump icehockeyskates, since I can’t buy them in the right width in Europe. (Width E).
After a couple of e-mails back and fourth concerning duty and fees when arriving to Denmark, the skates were sent.
10 to 14 days later the skates arrived and everything was in perfect order. Hockeymonkey.com is highly recommendable.
Date of experience: January 08, 2012
AN
Anthony2
reviews
Do not buy from these scammers!
Unfortunately I did not read reviews of this company before I purchased.
All the negative reviews are true. I got the wrong size of an item, but now there is no way to return it, called, emailed, messaged through Facebook. You never get a response as soon as you ask for a Return Authorization number. Hockey Monkey is absolutely brutal…what a scam!
Date of experience: November 11, 2021
Steve Kaus4
reviews
order elsewhere for actual customer service
the site is fine if you don’t need customer service. As soon as you need help with something they are full excuses why they can’t help you. There are better websites to order from for the exact same pricing, some even offer free shipping.
Date of experience: July 20, 2020
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juan acosta1
review
Terrible service
Terrible service, stole from me basically.
Charging me 2 times for shipping orders for items they sent incorrectly.
Buy anywhere else but here.
They sent wrong items and charge you twixe for sending you the correct item.
Date of experience: July 11, 2022
JI
Jill1
review
Items are not “genuine”
Purchased many items from here; however, received only one “genuine” CCM sweatshirt while the other sweatshirt was not, didn’t even have a tag, just a white tag inside that said made in Pakistan. The other CCM sweatshirt actually had a tag that I think is genuine but that one is made in Honduras. Total ripoff!!
Date of experience: March 15, 2018
Jessica Brannon Kelly1
review
$45 for next day shipping – it came in a week, no refund or credit
I paid $45 for next day shipping on a $200 intermediate bauer stick and stick extender for my daughter so she could use in a game after breaking her stick.
stick came next day but the extender came the next week.
when I contacted customer service they said “sorry for the inconvenience but the shipment went out on time”.
Date of experience: October 19, 2021
Drew2
reviews
Horrible, indeed run by monkeys
Horrible, spend your hard earned money elsewhere. Zero correspondence on an order that was placed 2 weeks ago and it STILL HASN’T LEFT THEIR WAREHOUSE! Who runs this company? MONKEYS INDEED 🙈
Date of experience: February 18, 2021
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Blueshirts Public1
review
Terrible Service
This companies charges you for shipping and then holds your items hostage.
Better hope there are no changes to your order because they’ll refuse to do anything on your order to help you. Take your money elsewhere because they don’t seem to appreciate it. You have been warned.
Date of experience: July 14, 2018
DI
disappointed1
review
I wish I had read these reviews before…
I wish I had read these reviews before placing an order…I am frustrated and angry that I didn’t. This place DOES NOT HAVE CUSTOMER SERVICE. I called for hours!!! Nobody answers the phone, no email reply, NOBODY works in customer service. I called for more than two hours, 14 calls, and if you opt for the callback it’s automated saying NOBODY can help you and that they are too busy! WHAT A JOKE! They are a complete waste of time, much better places out there, try ProHockeyLIfe.ca Hockeymonkey.
ca are a complete waste any of your time. Unreal!
Date of experience: May 02, 2022
MT
michelle Tefft1
review
Incorrect Website Description but I had to Pay for Shipping
The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, “Will” said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn’t get my full refund back, “Will” said they didn’t make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up, because the original shipping was FREE! I will make sure we never use their business again!
Date of experience: January 18, 2021
RG
ric gric RicGric1
review
Terrible customer service
Terrible customer service! Go to Ice Warehouse, Pure Hockey or any other, unless you want to be annoyed with a place that does not care about their customers.
Date of experience: September 17, 2021
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NS
Nicholas Schaefer3
reviews
Won’t ever shop here again
Terrible customer service, a return process from the stone age and poor terms and conditions. Bought an item on sale, needed to return it, but was told since it was on sale they could only issue an in store credit. Customer service rep, who for his livelihood I will keep him nameless, was rude and only would repeatedly say “when you hit the submit order button, you are agreeing to our terms and conditions.” Was a completely canned response, because I am sure others have complained about this. Plus you need to call to get a return number and follow their process to a T or risk getting no refund/store credit. Will never buy from again. Terrible terms and conditions, customer service and return process for an online merchant.
Date of experience: December 27, 2018
TO
Tim Olander2
reviews
Awful. Never again!
Bought some hockey pants from the site and upon receipt the pants were flawed (front pad was defective… padding and shell were completely separated in one and coming apart in two others). Had to pay for the return (otherwise go through a complex return process)… and when I eventually got the refund, they did not reimburse my initial shipping since they said the products were in good shape. So, I’m out both shipping costs and got nothing.
I feel bad for the people who ended up buying my returned product. Obviously the quality control at HockeyMonkey is not good.
So… I will not buy anything from them again… and I will be telling everyone I know to never buy from them, too.
STAY AWAY!
Date of experience: August 12, 2015
VA
Valley3
reviews
Wasted my last dime here.
Terrible customer service, gimmicky rules, and they don’t stand behind their products. You’re free to waste as much money as you want in their store or on their site and not get quality worth a flip or even half decent service. Their skate sharpening isn’t done right either, and even their website needs help. It seems like they hire just any pulse that walks through the door wanting a job too. Today was their last chance to redeem themselves and didn’t so I’m done with them. Good riddance.
Date of experience: November 03, 2017
JT
John T2
reviews
I won one of their customer contests…
I won one of their customer contests for submitting a review of one of their products.
They never delivered the prize. I complained to the BBB and they ignored the complaint. Don’t trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.
Date of experience: May 11, 2020
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Johanna1
review
Unbelievably bad!!!!
I can’t believe how bad the customer service is?!?! I purchase an item for Christmas and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible – all I wanted is what I ordered. I can’t even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!!!!!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.
Date of experience: February 26, 2020
Jazz Mock1
review
Awful Customer Service
Needed to return a piece of equipment I ordered as it was the wrong size. The customer service was awful and returning it wasn’t worth it as I’d have ended up paying 10% restocking and shipping. I just want the right size. I’ll never order from here again, this is an awful company.
Date of experience: December 21, 2016
HB
Herry Brown1
review
Generally good service) I ordered a…
Generally good service) I ordered a Reebok hockey skates.After 8 days the skates arrived and everything was perfectly as discribed.
Highly recommended.
Date of experience: April 28, 2020
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About HockeyMonkey
Information provided by various external sources
Get hockey equipment and gear online! Go to HockeyMonkey.com for the best hockey sticks, ice hockey helmets, skates, and more. Visit us online or call 888-286-6169 for ice hockey gear.
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In Russia, it was forbidden to keep lions, monkeys, penguins, hyenas and sharks at home – RBC
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If an animal on a government-approved list was purchased before January 1, 2020, it may be kept in the owner’s home. The ban does not apply to the keeping of animals in zoos, circuses and aquariums
Photo: Vitaly Belousov / RIA Novosti
The government has approved a list of animals prohibited for keeping in captivity. The corresponding decree was signed by Prime Minister Dmitry Medvedev.
“A ban is established on the keeping and use of animals that pose a danger to their owners (large predatory animals, poisonous animals), as well as animals whose habitual habitat differs significantly from the possible conditions of keeping them in captivity, which may adversely affect their condition. health, up to death, ”the message on the government website says.
In particular, we are talking about cobras and mambas, Komodo dragons, caiman turtles, scorpions, tarantulas. It is forbidden to keep wolves, bears, tigers, lions, hyenas at home. The ban includes cetaceans and primates. Among the birds under the ban were penguins, falcons, owls, and ostriches. Of the fish, you can not keep at home stingrays, sharks, perches, eels.
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It is noted that the ban does not apply to the keeping of animals from this list in zoos, circuses, dolphinariums and aquariums. If an animal from this list was purchased before January 1, 2020, it may be kept by the owner.
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In addition, according to the ordinance, it is possible to keep animals included in the list in captivity, which have suffered and cannot currently be in the natural environment. It is necessary to notify Rosprirodnadzor and keep affected animals at home until they are transferred to shelters and nurseries.
It is also allowed to keep these animals in captivity for the period of their treatment and their further transfer to zoos, circuses, dolphinariums. The government allowed keeping animals prohibited by the list in organizations whose main purpose is to breed animals in order to preserve the genetic fund of wildlife objects.
In February, the Ministry of Natural Resources proposed to list cobras, vipers, scorpions and a number of spiders, seals, walruses and cetaceans, bears, leopards and panthers, cheetahs, lynxes, cougars, giraffes and hippos.
In June, the Federation Council recommended that the government calculate the possible number of cats and dogs in an apartment. It is planned to determine the allowable number of pets based on the area of \u200b\u200bthe living quarters. Also, according to the senators, it is necessary to establish administrative liability for violating the law on responsible treatment of animals, including cruelty. At the moment, there is a criminal liability that occurs in the event of the death of a pet.
