How can Cascade Windows improve customer service. What are the key components of an effective customer service strategy. How to implement and measure customer service initiatives. What tools can enhance customer service operations.
Understanding the Essence of Customer Service Strategy
A customer service strategy is a comprehensive plan designed to manage customer interactions throughout their journey with a company. It’s not just about handling complaints or answering queries; it’s about creating a consistent, satisfying experience that builds loyalty and promotes a positive brand image.
But what makes a customer service strategy truly effective? Let’s explore the key elements:
- A clear vision statement
- Well-defined customer service values
- Specific focus areas for improvement
- Measurable objectives and key performance indicators (KPIs)
- Actionable projects to achieve goals
For Cascade Windows, implementing a robust customer service strategy could be the key to differentiating themselves in the competitive window manufacturing industry. By focusing on exceptional service, they can build stronger relationships with customers and potentially increase market share.
Crafting a Customer-Centric Vision for Cascade Windows
At the heart of any successful customer service strategy lies a compelling vision statement. For Cascade Windows, this could be:
“To provide unparalleled customer satisfaction through innovative window solutions and exceptional service, enhancing the comfort and beauty of every home we touch.”
This vision sets the tone for all customer interactions and guides decision-making across the organization. But how can Cascade Windows bring this vision to life?
Core Customer Service Values
To support their vision, Cascade Windows should establish core values that reflect their commitment to customer service excellence:
- Integrity: Always being honest and transparent in our dealings
- Responsiveness: Addressing customer needs promptly and efficiently
- Innovation: Continuously improving our products and services
- Empathy: Understanding and valuing each customer’s unique situation
These values serve as guiding principles for employees at all levels, ensuring consistency in customer interactions and decision-making processes.
Identifying Key Focus Areas for Service Enhancement
To create a targeted approach to improving customer service, Cascade Windows should identify specific focus areas. These could include:
- Operational Efficiency
- Customer Communication
- Product Knowledge
- After-Sales Support
By concentrating on these areas, Cascade Windows can address the most critical aspects of their customer service experience. But how can they translate these focus areas into actionable objectives?
Setting SMART Objectives
For each focus area, Cascade Windows should establish Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) objectives. For example:
- Reduce average response time to customer inquiries by 25% within six months
- Increase customer satisfaction ratings by 15% over the next year
- Implement a new product training program for all customer-facing staff within three months
These objectives provide clear targets for the organization to work towards, ensuring that efforts are focused and progress can be measured effectively.
Implementing Customer Service Projects for Tangible Results
To achieve their objectives, Cascade Windows should develop and implement specific projects. These could include:
- Launching a customer feedback system to gather real-time insights
- Developing a comprehensive online knowledge base for customers and staff
- Creating a customer loyalty program to reward repeat business
- Implementing a new customer relationship management (CRM) system
Each project should be designed to address one or more of the identified focus areas and contribute to achieving the set objectives. But how can Cascade Windows ensure these projects are successful?
Project Management Best Practices
To maximize the impact of their customer service projects, Cascade Windows should:
- Assign clear ownership and responsibilities for each project
- Set realistic timelines and milestones
- Allocate adequate resources, including budget and personnel
- Regularly review progress and adjust strategies as needed
By following these best practices, Cascade Windows can increase the likelihood of successful project implementation and achieve their customer service goals more efficiently.
Measuring Success: Key Performance Indicators for Customer Service
To track progress and measure the success of their customer service strategy, Cascade Windows should establish a set of key performance indicators (KPIs). These could include:
- Customer Satisfaction Score (CSAT)
- Net Promoter Score (NPS)
- First Contact Resolution Rate
- Average Response Time
- Customer Retention Rate
- Employee Satisfaction Score
But how can Cascade Windows effectively use these KPIs to drive improvement?
Leveraging Data for Continuous Improvement
To make the most of their KPIs, Cascade Windows should:
- Regularly collect and analyze data from multiple sources
- Share insights across the organization to promote a culture of customer-centricity
- Use data to identify trends and areas for improvement
- Set progressive targets to drive ongoing enhancement of customer service
By consistently monitoring and acting on these metrics, Cascade Windows can ensure their customer service strategy remains effective and evolves with changing customer needs and expectations.
Empowering Employees to Deliver Exceptional Service
A successful customer service strategy relies heavily on the people delivering it. How can Cascade Windows empower their employees to provide outstanding service?
Training and Development
Investing in comprehensive training programs can equip employees with the skills and knowledge they need to excel in customer service. This could include:
- Product knowledge workshops
- Communication skills training
- Conflict resolution techniques
- Empathy and emotional intelligence development
Creating a Supportive Work Environment
Beyond training, Cascade Windows should foster a culture that supports and rewards excellent customer service. This could involve:
- Implementing an employee recognition program for outstanding service
- Encouraging open communication and feedback between management and staff
- Providing the necessary tools and resources for employees to succeed in their roles
- Promoting work-life balance to reduce burnout and maintain high service levels
By investing in their employees, Cascade Windows can create a team of motivated, skilled professionals who are committed to delivering exceptional customer experiences.
Leveraging Technology to Enhance Customer Service
In today’s digital age, technology plays a crucial role in delivering efficient and effective customer service. How can Cascade Windows harness technology to improve their service offerings?
Implementing a Robust CRM System
A comprehensive Customer Relationship Management (CRM) system can revolutionize Cascade Windows’ customer service operations by:
- Centralizing customer data for easy access and analysis
- Automating routine tasks to increase efficiency
- Providing insights into customer behavior and preferences
- Facilitating personalized communication and service
Exploring AI and Chatbot Solutions
Artificial Intelligence (AI) and chatbots can enhance customer service by:
- Providing 24/7 support for common queries
- Reducing response times and improving first contact resolution rates
- Freeing up human agents to handle more complex issues
- Gathering valuable data on customer needs and preferences
By strategically implementing these technologies, Cascade Windows can significantly improve their customer service capabilities while also increasing operational efficiency.
Building Long-Term Customer Relationships
While addressing immediate customer needs is crucial, building lasting relationships is key to long-term success. How can Cascade Windows foster strong, enduring connections with their customers?
Personalization and Proactive Service
To create meaningful relationships, Cascade Windows should focus on:
- Tailoring communication and offers to individual customer preferences
- Anticipating customer needs based on past interactions and data analysis
- Reaching out proactively with relevant information or assistance
- Remembering and acknowledging important customer milestones
Continuous Engagement and Value Addition
Beyond the initial sale, Cascade Windows can maintain strong relationships by:
- Providing valuable content and tips for window maintenance and energy efficiency
- Offering exclusive promotions or early access to new products for loyal customers
- Hosting events or webinars on home improvement and design trends
- Seeking and acting on customer feedback to continuously improve products and services
By focusing on building long-term relationships, Cascade Windows can increase customer loyalty, encourage repeat business, and turn satisfied customers into brand advocates.
In conclusion, implementing a comprehensive customer service strategy is crucial for Cascade Windows to differentiate itself in the market and build a loyal customer base. By focusing on creating a customer-centric vision, setting clear objectives, empowering employees, leveraging technology, and building long-term relationships, Cascade Windows can elevate its customer service to new heights. This approach not only enhances customer satisfaction but also drives business growth and success in an increasingly competitive industry.
Customer Service Strategy Template
More About The Customer Service Strategy Template:
What is a Customer Service strategy?
A Customer Service Strategy is a plan to handle customer interactions throughout the entire consumer journey as a means of using customer-centric thinking to provide consistent customer satisfaction, build customer loyalty and promote a positive, friendly environment that will leave a great impression on customers.
What’s included in this Customer Service strategy template?
- Customer Service Vision Statement
- 4x Customer Service Values
- 4x Customer Service Focus Areas
- 12x Customer Service Objectives
- 17x Customer Service Projects
- 26x Customer Service KPIs
Who is this Customer Service strategy template for?
A customer service strategy is useful for everyone involved in the customer experience and so can be as broad or narrow depending on the layers of the customer journey map that you wish to focus on.
Different industries will have different layers of customer service; more automated industries could have more, whilst technological industries may have less. Even though the end goal of a customer service strategy is ideally customer satisfaction, this template is not only applicable to customers, but also to admin staff that deals with processing orders; transportation staff that either act as intermediaries or deliver or receive the orders; technicians that help facilitate a smooth working system; retail staff that sells the product; an after-sales service team that deals with customer inquiries and problems, and handles returns and refunds. It’s important to note that this entire process is overlooked and supervised by managers.
How is this Customer Service strategy template relevant to your organization?
Depending on the layer of the customer journey map you are seeking to improve, you can appropriately devise strategies to work on and improve the service provided in these sections.
1. Define clear examples of your focus areas
It can be easy to think of focus areas by looking at your customer journey map and then narrowing down on the layers you have identified to establish what problem areas your organization specifically needs to resolve or work on.
An example of a focus area for a Customer Service Strategy could be Operational Efficiency.
2. Think about the objectives that could fall under that focus area
Focusing on objectives within this area can help you narrow down further into the goals you want to focus on in these areas. The objectives you set can be SMART objectives so that they epitomize clear and succinct end targets for you and your team to work towards.
An example of some objectives that fall under Operational Efficiency can be; Ensure teams, groups, and networks in an organization are sufficiently staffed; Utilize the best technology to deliver customer service goals effectively; Meet customer demand and increase customer retention.
3. Set yourself measurable targets (KPIs) to tackle the objective
Whilst you can also track and measure the progress of your objectives, it’s also extremely crucial to set up smaller measurements that you can track and measure to monitor your progress.
Examples of KPIs that can measure this objective: Ensure teams, groups, and networks in an organization are sufficiently staffed are Get Average Resolution Time to 75%, Reduce Cost per Call by 30%, and Reduce Customer Callbacks to 60.
You can accordingly set up specific end dates or a time period that you want to achieve these KPIs.
4. Implement related projects to achieve the KPIs
After thinking about some KPIs, you may wonder how can these KPIs actually be achieved? This is where creating some projects becomes extremely useful. Projects can serve as tangible actions that you follow to achieve your end objectives.
Examples of projects that can improve your overall organizational operational efficiency can include but are not limited to: Create a training Investment per Employee, Generate a customer charter, Create an Employee Appraisal scheme, Utilize a Customer Journey Map, Send monthly emails to build customer engagement and Initiate a customer loyalty program.
5. Utilize Cascade tools to track and visualize performance
Once you’ve worked on your planner and created your objectives, KPIs, and projects; you can actually proceed to visually illustrate these to serve as visual performance indicators. These can help you visualize the areas that need improvement and are lacking and accordingly reward and acknowledge the parts of your plan that are doing well and succeeding.
Cascade Designs: Creating a 360-degree customer view with Salesforce
Salesforce, three ways
The Cascade Designs team liked the concept of using a single vendor. They felt it offered the best possibility of eliminating data silos and achieving true integration. They’d already successfully implemented Salesforce Service Cloud, and that was how the idea came about: What if they adopted Marketing Cloud and built their ecommerce on Salesforce too?
Following the old outdoor rule that you should never go it alone and having worked with Slalom on the Service Cloud implementation, the Cascade Designs team reached out for help with this new and more complex project.
“We also liked Slalom because they were local,” says Andy Zuchetto, the senior application development manager at Cascade Designs. “They were just down the street, and we thought it was really important to have developers, technical architects, and project leads in the office working with us on a day‑to‑day basis.”
Finding a partner who would be committed to sharing skills and knowledge with the team also felt important. “With Slalom, our team could learn while we were going through the project,” adds CIO Barry Paxman. He was mindful of creating a solid foundation within the company and choosing the best path to long-term success. “We wanted to be able to learn through the process.”
It takes a team to climb a mountain
With an ambitious six-month timeline, Slalom partnered with Cascade Designs developers and ecommerce experts from Salesforce to design and build a custom solution that fully integrated Salesforce Commerce Cloud with Salesforce Service Cloud and Salesforce Marketing Cloud.
“It’s a new challenge to integrate the three clouds,” says Glass. “The B2C Commerce tool is relatively new to the Salesforce family. Integration still needs to be a significant focus during implementation. We knew there were some connectors, but the stretch was figuring out how far those connectors would take us.”
The three companies worked as one team with a single goal in mind: reaching that holistic view of Cascades’ customers and deploying a sophisticated use of Salesforce technology to build real-time data connections between the three cloud systems.
Communication and coordination were vital, and the team followed an agile methodology. “Everyone was so hands-on,” says Pelkola. “The efficiency is what really made this project stand out. It’s pretty remarkable how quickly we launched.”
Creating one place to shop
On the commerce side alone, the team replaced 32 individual legacy websites—one website for each of Cascade’s six brands multiplied across five languages and countries—with a single multi-brand, multi-national, and mobile friendly website.
Now, customers can buy a family-sized MSR tent, a SealLine Pro Dry Pack, and a Luxe Pack Towel in one shopping cart and with a single customer profile.
It’s easy to schedule repairs for gear, too. The team created multiple tools using Service Cloud and Communities, including an automated application and approval process for Cascade Designs’ Pro Purchase Program, a wizard for warranty and repairs claims, and a self-help flow for the website.
It’s a seamless experience for a customer, says Casey Wagner, ecommerce merchandising manager: “We’ve worked toward providing a place where customers can get all the information they ever need, be it for purchasing, discovering, repairing, handling warranty cases, or finding good deals.”
Insights across the clouds
Cascade went from managing six siloed marketing lists to a single cross-brand engagement platform with Marketing Cloud. With this streamlined content management, single customer profiles, and a complete historical picture, the marketing team is developing targeted campaigns across brands and through multiple channels.
On the customer service side, agents now have comprehensive customer histories at their fingertips. Previously, resolving an issue often required multiple steps such as wading through email chains, following paper trails, or talking to colleagues. Today, data from the Service, Commerce, and Marketing Clouds is synced in real time and visible in one system. A complete record of customer interactions—that’s everything from orders and payments to previous customer service conversations, service emails to marketing emails, and warranties to returns and repairs—are found with a click.
Increased transparency has also led to richer connections between teams and a renewed sense of the Cascade Designs’ mission. “I would say there’s more understanding about the inner workings all together,” says Brittany Alexieff, marketing manager at Cascade Designs.
On a daily level, working with their systems has become a more nimble and intuitive process for all employees. “The IT team were the gate holders, more or less, of the site.
And we worked with them to get things accomplished,” says Pelkola. “Now we’re able to do the same things with less technical chops. We can make changes on our own.”
Looking to new horizons
Without the need to “gate keep” for other teams, and with streamlined workflows and speedy integrated systems, Cascade’s technical team has bandwidth to dream up new strategies and ideas. One of the greatest opportunities lies in personalization, tailoring website experiences so that customers who are in the Pro Purchase program encounter it differently than, say, a brand-new visitor. In short, Cascade Designs is ready to grow both its B2B and B2C channels, all while providing excellent customer service.
Much like climbing to the summit of Mount Rainier, the iconic mountain close to Cascade Design’s hometown, the satisfaction in this project hasn’t only come from reaching the project’s goals—it came from the process, the journey, the teamwork. And that, as Andy Zuchetto says, “is definitely an achievement to be proud of.
”
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Telephone and Computer Networking Solutions in Central Oregon
Cascade Tel: Telephone and Computer Networking Solutions in Central Oregon
Why Choose Cascade Tel.
, Inc.
Cascade Telecommunications takes pride in offering “excellence” in customer service.
If you are looking for a company with employees who take pride in workmanship and
value added services look no further, Cascade Telecommunications is the company
for you.
Cascade Telecommunications has been providing excellent products and customer service
since May of 1990. Cascade Telecommunications has always been locally owned and
operated. Cascade Telecommunications is a member of the Bend Chamber of Commerce
and has participated in the Leadership Bend program.
Cascade Telecommunications Technical and Design
Cascade Telecommunications has maintained Product Certification in order to provide
the highest level of customer service and products to our valued customers.
Sales and Engineering
Cascade Telecommunications sales staff members provide solutions for your company
based on your needs through consultive design. Cascade Telecommunications offers
the highest quality products to improve your ability to focus on your customers.
Current Technology Assurance Program (C-TAP)
With C-TAP, Cascade Tel offers you the ability to fix your telecommunications costs
and stay current with the latest equipment. This allows you to be more productive
and service your customers more efficiently. [Read more about C-TAP »]
Copyright © 2007 -
2021
Cascade Tel
Serving Central Oregon including Brookings, Gold Beach, Bandon, Coos Bay, Florence, Coquille, Myrtle Point, and South Coast.
Cascade Billing Phone Number | Call Now & Shortcut to Rep
Call Cascade Billing customer service faster with GetHuman
Current Wait: 8 mins (3m avg)
Hours: 24 hours, 7 days; best time to call: 10:15am
Get to a live person fastest: Calling the Cascade Billing number above should go right to a real human being
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Customer Number 800-682-2037 – by the Numbers
Phone number to dial800-682-2037
Call-back availableNO
Call picked up by a real personYES
Department you’re callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanDirect to human
Average wait
Current wait8
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication85%
Quality of help71%
Customer votes285
Information last updatedSun Nov 21 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Cascade Billing’s Best Toll-Free/800 Customer Phone Number
This is Cascade Billing’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cascade Billing agent.
This phone number is Cascade Billing’s Best Phone Number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-682-2037 include and other customer service issues. Rather than trying to call Cascade Billing first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Cascade Billing has 1 phone number. It’s not always clear what is the best way to talk to Cascade Billing representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting Cascade Billing – by phone or otherwise
While 800-682-2037 is Cascade Billing’s best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue.
Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Cascade Billing please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we’ve gathered for Cascade Billing.
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We’ve created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Vodafone (UK) or Verizon Wireless. And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it.
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Contact Us Cascade Detergent
(513) 983-11002 hours ago Click here to join a community of individuals who are turning everyday actions into acts of good. As a member you will have access to a multi-brand rewards program, coupons, and inspiring articles.
Location: 1 P&G Plaza, OH 45202 Cantos, Cincinnati
Phone: (513) 983-1100
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Contact Us Today Cascade Financial Services
866-939-5581Just Now Servicing Department.
For customers that have an existing loan with Cascade, please call 866-939-5581 * or email us at: Whether you are an existing customer or applying for a new loan, if you are dissatisfied with Cascade and wish to file a complaint, please email us at [email protected] and be sure to include your loan number.
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819-809-25198 hours ago Cascades relies on the support of its suppliers to continuously create value for our customers. Do you have any questions or would you like more information about your invoicing? Do not hesitate to contact us. Service Portal 819-809-2519 844-690-2519
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3 hours ago Please submit all warranty requests using the Cascade Windows button below.
One of our Customer Service Members will contact you shortly. Check your spam folder for any correspondence if you don’t see within a few days. Warranty request> Customer service: If you prefer to speak with us directly, call our (800) number below for assistance. 800
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616.975.48002 hours ago For more information about our products and services please contact us at: 3400 Innovation Court SE Grand Rapids, MI 49512 Phone: 616.975.4800 Fax: 616.254.4174. If you have applied for a job through our application site, please do not use this form to request a status update on your application.
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Contact Us Cascade Natural Gas Company
888-522-11302 hours ago Contact Cascade Natural Gas.
Contact us by telephone. Our Customer Service Center can assist you with many account related requests, including checking balances, making payments, starting or stopping service, and much more. Customer Service: 7:30 A.M. – 6:30 P.M. Monday through Friday Phone: 888-522-1130 Fax: 888-649-9912. Contact us online
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4 hours ago Cascade would love to hear from you. Feel free to contact us via phone, email, or the contact form below. Your choice. And if you’re in the San Diego Area, feel free to stop by and check out our facility.
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Contact Us North Cascades National Park (U.
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(360) 854-72007 hours ago 810 State Route 20. Sedro-Woolley, WA 98284. EMAIL: General Questions and Trip Planning. Wilderness and Backcountry Trip Planning. Website Errors and Comments. PHONE: Visitor Information. (360) 854-7200.
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Contact Us Cascade Eye Center
541-386-24028 hours ago Phone: 541-386-2402. Email: [email protected] (Do not send personal health information by email.) Contact our eye care staff to book or request an appointment by filling out one of the forms below. Or email one of our eye doctors with your questions or concerns. We look forward to …
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(208) 382-42799 hours ago CONTACT THE CITY OF CASCADE.
Contact Us. Name. Email Address. Message. 3 + 12 = SUBMIT. Mailing Address: PO Box 649 Cascade, ID 83611. Phone: (208) 382-4279. Email: [email protected]us. Cascade City Hall. EXPLORE SUMMER. Take in the the fresh mountain air while enjoying a variety of summer activities Cascade has to offer from hiking, biking
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Contact Us Cascade Community Credit Union
(541) 672-90007 hours ago Contact Us. Phone. Local: (541) 672-9000 Toll-Free: (800) 848-0618 Fax: (541) 673-0072 Touch Tone Teller: (855) 304-8788. Reminder: Cascade Community Credit Union (CCCU) does not request confidential information through e-mail, text message or a call not initiated by you. Please immediately delete the request or hang up and report any such
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Contact Cascade Cascade Employers Association
503.
585.43205 hours ago Cascade welcomes your questions, comments, and suggestions. Please contact us: By submitting the contact form below; By e-Mail to a specific staff person; By phone at 503.585.4320 (Salem) or 503.224.5219 (Portland) or 800.835.5518 (Toll Free)
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Contact Us Cascade Asset Management
888-222-83998 hours ago CONTACT US CASCADE PROVIDES IT ASSET DISPOSITION SERVICES TO BUSINESSES, ORGANIZATIONS, SCHOOLS AND GOVERNMENT AGENCIES. PLEASE CONTACT US FOR MORE INFORMATION OR TO RECEIVE A CUSTOMIZED QUOTE FOR YOUR DISPOSITION SERVICES. 888-222-8399 [email protected]cascade-assets.com CONTACT US OUR LOCATIONS 6701 Manufacturers Dr., …
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Contact Us – Cascade Meadows Camp
2 hours ago Contact Us.
Our office is located offsite on Vashon Island in the Puget Sound. We are in and out of the office, that’s the camp life, so if we don’t answer leave a message and we will respond as soon as we can. By Phone: (206)463-2512. By Mail: 9326 SW Bayview Dr, Vashon WA 98070. By Email: contact@cascademeadows.org.
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Contact Us / Make a Payment Cascade CardiologyCascade
(503) 485-47871 hours ago (503) 485-4787 – telephone (for all locations) (503) 485-4789 – fax Clinic Hours:7:30am -5:00pm Monday through Friday Phone hours:8:30am – 5:00pm (Phone calls are forwarded to our Answering Service from 12:00pm – 12:30pm and after 5:00pm) Phone after hours:Calls are forwarded to the Cardiologist on-call after 5:00pm. Clinic Closed:New Year’s Day, Memorial Day, Fourth of July, Labor
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Contact Us Cascade Mechanical
(800) 682-59231 hours ago You can use the following information to contact us.
If you have a non-emergency request feel free to also use our contact form below, and we will get back in touch with you as soon as possible during normal business hours. Cascade Mechanical 902 East Woodin Ave. Chelan, WA 98816. Phone: (800) 682-5923 Fax: (509) 682-3558
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Contact Us Cascade Connections Serving Whatcom County
360-714-93552 hours ago Cascade Connections Main Office. 1354 Pacific Place, Suite 101 P.O. Box 3174 Ferndale, WA 98248 Phone: 360-714-9355 Fax: 360-312-0332. Map
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Contact US Cascade
9 hours ago Hours of Operation: 9:00am-5:00pm (EST) Monday-Friday.
FAQ; Helmet Safety Booklet; Headgear Safety Booklet; Find a Store; Who We Are; Careers
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Contact Us – Cascade Capital Corporation
330 379-31602 hours ago Address: Cascade Capital Corporation One Cascade Plaza 7th floor Akron, OH 44308 Phone: 330 379-3160 Fax: 330 761-0307
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Contact Us Cascade School District
208-630-6057Just Now 209 N. School Street, Cascade, Idaho 83611 Phone: 208-630-6057 • Fax: 208-382-3797 Engaging every student, every day in character development and rigorous education.
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Contact Us – Cascade River Gear
Just Now We love hearing from you! Send us an email at [email protected] If you really want to make our day; send us your best river photos or video, we want to see them! Phone.
We are available to assist you Monday through Friday from 10am – 6pm MST. or give us a call at 800.223.RAFT (7238). Location
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Contact Us — Cascade Piano Studio
206-659-92514 hours ago Phone: 206-659-9251. Contact Us. Name * First Name. Last Name. Email Cascade Piano Studio 5547 30th Ave NE Seattle WA 98105. Primary Location Beginning January 2022 Cascade Piano Studio 2300 NE 65th St. Unit 102 WA, 98105, United States
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Telephone Service from Cascade Communications
563-852-3710Just Now Contact Information. Cascade Communications Company 106 Taylor Street SE, P.
O. Box 250 Cascade, IA 52033. Office hours M-F: 8:00 a.m. – 4:30 p.m. Call us 563-852-3710 (Office/Trouble Line) 1-800-205-1110 (Tech Support) 1-877-373-3320 (SecureIT Help) Send us an email [email protected]
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Cascade Tel Phone Systems
7 hours ago ” Cascade Telecommunications Team members want to provide a quality solution to fit your business needs, and serve each customer with pride and integrity to …
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Contact Us Cascade Hospital for Animals
616-949-09604 hours ago Below you will find contact information for our Veterinary Hospital and Clinic in Grand Rapids. Please contact us to make an appointment! Contact Us.
Phone: 616-949-0960. Cascade Hospital for Animals Address. 6730 Cascade Road SE. Grand Rapids, Michigan, 49546. Get Directions. Hours of Operation
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Contact Us — Cascade Campers
916-468-40071 hours ago 343 Railroad Ave. Nevada City, CA 95959. Please either call or email before you come out to make sure someone will be here. 916-468-4007.
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Contact Us Cascade Chorus
541-607-69373 hours ago Contact Us. We would love to hear from you. Use this form to contact us. Phone – 541-607-6937. Or send mail to: Cascade Chorus.
PO Box 70111. Springfield, Oregon 97475.
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Contact Us — Cascades Carnivore Project
3 hours ago Contact Us. Send us a line! Let us know if you would like to join our community science program. You can volunteer your time in the field in the Cascade Range, or at home viewing and sorting photos from our wildlife camera stations. Report your Wolverine, Cascade Red …
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Contact Us Cascade Bicycle Club
(206) 522-32226 hours ago For general inquiries, email us at [email protected]cascade.org, or call the front desk: (206) 522-3222. Office Address Cascade Bicycling Center 7787 62nd Ave NE Seattle, WA 98115 For summer camps in South Seattle White Center Bike Playground 11050 10th Ave SW Seattle, WA 98146.
Open to the public during park hours. A partnership of Cascade, King County
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CASCADE HEALTH SERVICES – Nurse Staffing Agency – Kansas
5 hours ago CONTACT US. If you would like more information about how Cascade can assist you, please feel free to call us at the number provided below, or use this handy contact form, and we’ll follow up with you shortly. With offices in Kansas City Missouri, Topeka Kansas, Wichita Kansas and Hays Kansas, we are ready and able to serve your needs.
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Contact Us Blue Cascade
850-402-38002 hours ago Contact Us. Name. Email Address. Message. 14 + 14 = Submit.
400 Putnam Drive Tallahassee, FL 32301. Phone: 850-402-3800 Email: [email protected] Frequently Asked Questions. How much does Blue Cascade cost? Rates vary depending on specials and time of year. Generally, the sooner you sign a lease, the better chance you have of
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Contact Us for Project Quote Cascade Rooftop Screens
(408) 827-17005 hours ago Contact Us. Email or call us for quotes and any information or help with your equipment screen project. We’re here to help! Phone. (408) 827-1700. Email. [email protected]cascaderooftopscreens.com. Main Office. 688 Walsh Avenue.
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Form Center • Cascade County, MT • CivicEngage
8 hours ago Cascade County, Montana 325 2nd Ave North Great Falls, MT 59401 Contact Us; Phone Number.
Email Address. Message. Leave This Blank: Receive an email copy of this form. Employment. Agendas & Minutes. Report a Concern. Bids & RFPs. Forms & Permits. Video Tourbook. Contact Us. Cascade County, Montana 325 2nd Ave North Great Falls, MT 59401
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Contact Us Today Cascade Collections Salem Oregon
503-364-04559 hours ago Mailing Address: PO Box 3166 Salem, OR 97302. Physical Address: 1375 13th ST SE Salem, OR 97302. Phone Number: 503-364-0455. Fax Number: 503-371-0837
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Contact Us Cascade Endodontics
801-404-58109 hours ago Contact us today! Created with Sketch. Call Us Today! 801-404-5810.
Please feel free to contact us during work hours through our office phone number or use the contact form on this page. but Dr. Jenson at Cascade Endodontics and his staff made me feel comfortable and calm. They were professional and quick.
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Cascade International Snohomish wa 98296 3606684106
4 hours ago Cascade International at Snohomish,WA,98296,23907 141st Dr SE phone 3606684106 ,hours , reviews ,Federal Government Contractors,Business Services Nec,Computer Services
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Contact us Cascade Cavaliers
8 hours ago Contact us – Cascade Cavaliers. Update – December 30th 2020.
We will not have puppies again till late spring March or April. Please email us in March if you are interested in a new puppy. Stay safe, healthy and enjoy your families! UPDATE- 4/29/20. We will NOT have puppies ready for homes BEFORE AUGUST.
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Home Cascade Credit Services, Inc.
(503) 722-2009Just Now Schedule your next exam using our online form, and we will contact you as soon as possible to schedule your exam. You can also contact us at: Email: [email protected] Phone: (503) 722-2009. Fax: (971) 230-0090. Request an Exam.
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Cascade – ITaP Web Services
ITaP provides Hannon Hill’s Cascade Content Management System (or CMS) as the primary supported CMS on campus.
Cascade is a back-end CMS, meaning it runs on a separate server from the servers hosting the web site, publishing remotely to those servers instead. This makes it scale better and is easier to secure than other CMS types.
The Cascade Support team provides primary application support for Cascade, while Web Services provides backend platform support for Cascade as well as integration of it with our hosting environments.
Requesting Sites
There are many ways to get a web site that’s managed by Cascade:
Note: If you already have a site managed by a different CMS, such as WordPress, it is not possible to automatically convert it to a Cascade managed site. Your best option is to rebuild the site in Cascade while leaving the old site live, then work with ITaP Web Services to make your Cascade site replace your old site when you’re ready.
Requesting User Access
Access to Cascade is separate from access to the web servers themselves along with the Deploy Tool.
Most site developers will need both kinds of access.
Cascade Access
- Existing site administrators in Cascade can add additional users (editors, administrators, etc.) to their sites.
- The ITaP Customer Service Center can add new users to Cascade. Once added to Cascade, existing site administrators can grant them access to their sites.
- If a site no longer has an administrator or no administrators are available, the ITaP Customer Service Center can engage the Cascade Support team for help.
Web Developer Access
- Site owners or existing developers can request developer access (write, edit, and Deploy) for new developers by contacting ITaP Web Services.
- If a site is hosted on a Linux server, such as the PPWC, and the new developer has not worked on that server before, they may also need to submit a UNIX Account Request form to gain access.
Shared Group Accounts
When a team works on a site in Cascade that publishes via SFTP, it can be advantageous to configure Cascade to publish to the web servers using a shared group account instead of the personal account of one of the developers.
This reduces the likelihood that a password change or a leave of absence will prevent the entire team from publishing. Speak to ITaP Web Services about using a shared group account if you’d like one set up.
Getting Support for Cascade
The Cascade Support team has made a site to collect information and help for Cascade users. This includes self help information, training, and how-to articles, as well as service announcements and links to the official vendor documentation. Be sure to bookmark that site!
Application support for Cascade is provided by the Cascade Support team, who have the ability to open cases with Hannon Hill. This includes:
- Questions about using Cascade
- Issues and errors encountered while using Cascade
- Programming questions about writing modules, scripts, and other components within Cascade
Please contact the ITaP Customer Service Center if you’d like to open a case.
Cascading company data backup
The project can be carried out for any company.
Several of our clients have already appreciated the convenience and reliability of this type of backup.
Task
Reconfigure the backup system to improve the security of corporate data.
Our client’s initial backup was configured as follows: backups were made to an internal media on the server and duplicated on an external USB drive connected to the same server.Such a system protects against data loss in the event of a physical failure of the data storage device, but will not protect against ransomware viruses or accidental (deliberate) deletion of data.
Terms
4 hours
Implementation of a cascading backup project
We analyzed IT threats and developed a cascading backup scheme for maximum data safety.
This means that the data is saved to different locations.Moreover, a limited number of people, for example, a director or one of the key employees of the company, have access to the second location for storing backups.
Cascading can be built according to one of the following scenarios
- The backup is made to a NAS (network attached storage), and from there to a USB drive connected to the NAS.
- Backups are stored on an external hard drive and FTP.
- Backups are saved to a second internal hard drive and FTP.
- Backups are saved to the cloud with the ability to restore a previous version of files. For example: Google Drive or Dropbox.
Reports on the completion of the backup are regularly received in the form of an e-mail in the mail to the responsible employee.
As a result, our client’s corporate data is protected from the following threats
- Encryption viruses.
- Accidental or deliberate deletion of data by employees of the company.
- Failure of the data carrier.
- Theft of the data carrier.
- Viral infection.
Customer benefit from cascading backup
- Reliable and secure data storage, the highest level of protection against loss.
- Differentiation of access rights to information: not everyone has access, but only some of the company’s employees.
- Reporting helps you keep track of timely and uninterrupted backups.
For most of our clients, we have recommended changing the initially configured way of backing up data to a cascading system.
Customer review
“On the recommendation of Informatics and Service, which provides us with IT outsourcing services, we switched to a cascading backup system.Initially, we determined the information to be backed up, then we determined ways to protect it from loss. At the last stage, the employees of “Informatics and Service” made the necessary settings for the hardware and software.
In January 2015, our company was infected with an encryption virus that infected a large amount of important data.
But thanks to the cascading backup system, all the information was restored.
We would like to express our gratitude to the Informatics and Service company for the implemented backup scheme ”.
Feedback provided by Eurasia Trade Inc.
90,000 Practical Tips for Marketers – Retail Rocket
One channel of communication with clients is good, two is better, and their competent combination increases the effectiveness of marketing at times. And no routine for a marketer: the automation of sending SMS and email messages allows you to calmly deal with more important matters, being sure that each client will receive a personal message on time with the message that suits him.
Content:
Paul Henley, in his book Guerrilla Marketing, emphasized that the path to success lies in the combined use of all marketing tools, and you should only contact customers when you can tell them something new. However, many marketers for some reason forget about this, bombarding the user with the same type of messages wherever they can.
The professional will not overload the client.Having transmitted a message in one channel, he, as a rule, will no longer bother the user about the same thing. He also takes into account the specifics of each of the communication channels. Emails let you send more text by adding illustrations and personalized selections. At the same time, SMS have the highest open rate – 98%, and about 90% of SMS messages are read by users within 3 minutes after receiving.
Sending a welcome letter to a client is not a rule of good form, but a necessity when communicating with him.The first impression is the most important, it lays the foundation for further interaction with a new client. It is very important to take advantage of the user’s attention during registration and make sure that he remembers the company well. Thus, registration is a rare case when it is worth making an exception to the rule described above and sending both SMS and email at once.
A
SMS sent at the same time as your welcome email will help cement your brand in the customer’s mind and should be used.For the user, it will symbolize a manifestation of care: the online store informs him of the successful completion of registration.
Timely customer information is a sign of high quality service. Data on the terms and conditions of delivery should be sent by e-mail, and any changes should be immediately notified to the client. However, not all users regularly open their email inbox, and even if they have opened, they may not notice an important letter from the online store.
What to do if the user does not open such an email message within 24 hours? It is imperative to duplicate its essence via SMS and attach a link to track the order. Otherwise, you risk losing both him and those whom he could bring in the future.
As we have already noted, you should not overload the client with the same type of messages, sending the same message through different channels. If a person reads an e-mail, then there is no point in repeating the same in SMS.But you can send SMS to those who have not opened their email for a certain time. We tried this mechanic when preparing an online lecture by our CEO Nikolai Khlebinsky in May this year, and now we safely recommend you to use it as well.
To start cascading mailings using the Retail Rocket, you need to load the contact database, create message templates and select the segments and sequence of sending. You can send messages to all clients at the same time or choose the best sending time for each user.
It is technically easy to link SMS to triggered mailings, the main thing is to choose which ones.
Trigger scripts bring a guaranteed return, and sending SMS with the same message when the trigger letter is not open looks like a reasonable solution. However, the effectiveness of such mailings should be monitored immediately, and you need to be prepared for the fact that sending SMS to all users without exception will be an unnecessarily expensive business. Therefore, we advise you to send such messages only to the segment of loyal and VIP clients.
Updating the assortment is a great reason to remind you of your online store. Email marketers launch bulk emails in such cases, but achieving 100% open rates is almost impossible.
It is possible to reach the audience, which could not be notified by email, thanks to SMS. Moreover, even in this case, it is not at all necessary to send messages to the entire database. It is possible to single out a segment of those who are interested in the product category to which the novelty belongs. Or, again, send messages only to a segment of loyal customers.
Every online store that cares about customers is configured to send congratulations on their birthday and other holidays. Usually, email is used for this, and in letters a bonus is offered as a gift, for example, a discount. However, on the eve of the holidays, users receive dozens of such messages, and rarely anyone opens them all without exception. Therefore, after sending such letters, you should send congratulatory SMS messages to those loyal users who have not opened their email.
FOMO Marketing, or Lost Profit Syndrome, has been widely used by online retailers for many years. Artificial limitation of the time of sale or the quantity of goods regularly heats up the interest of buyers, as a result of which companies do not stop conducting flash sales and other similar promotions.
Combining communication channels in such situations allows you to enhance the FOMO effect. Moreover, this is another exceptional case when email and SMS can be sent simultaneously: if the promotion is limited in time, then it is not necessary to wait for the user to open or not open the letter.You can notify regular customers in several channels at once.
There are many nuances to consider when using SMS and email in combination. We share the experience of marketers on this topic.
Whichever channel you interact with a customer, always consider their individual characteristics. In SMS, you can refer to him by name, and in email, you can also make suggestions based on personal interests. Also, in both channels, you should definitely segment subscribers.
SMS messages in Cyrillic are limited to 70 characters, so there shouldn’t be anything superfluous in them. Avoid fluffy epithets and emoticons, and be careful with abbreviations and capital letters. Make sure your copy has a clear purpose and a call to action. In order to save characters, links in SMS can be shortened, but in email newsletters – by no means. We revealed the reason in our article about getting emails into spam.
It is important to know when to stop in everything. Especially in the frequency of sending messages to clients.The purpose of cross-channel communications is to communicate with the client in a channel convenient for him, and not to duplicate the same information everywhere.
Do not send subscribers more than one message per day through one channel. The optimal frequency of sending both email and SMS is always individual. It depends on the audience of the online store, the specifics of the product segment and the frequency of purchases of a particular user. Is there a compromise that would suit everyone, without exception? It is not uncommon for research to define it as one message per week.However, be careful and monitor the dynamics of unsubscribing after each wave of emails.
Each of the addressees of your messages must give clear and verifiable consent to receive them. Ignoring this condition threatens the company with very serious consequences, both financial and reputational. We talked about how to properly collect a contact database in the article about obtaining user consent to send them mailings.
The audience of each online store is unique, and the mechanics that are successfully used in one can be completely ineffective in another.Headlines, CTA elements, blocks with product recommendations – all of this is subject to thorough checking and rechecking during A / B tests. The need to maintain the required interval forces us to make every SMS and email distribution as carefully as possible in form and content. Do not hesitate to A / B testing and find the perfect versions of your messages.
Millions of people are currently holding mobile phones or checking email. Among them are your clients. You can send them a message in the channel that suits them, at a time that suits them, and with the content that suits them best.We wish you to use the full power of modern technologies, delighting your customers only with interesting, relevant and timely offers.
Info support: New Retail
90,000 Service and warranty policy of NAVIEN in Russia
Service and warranty policy of the NAVIEN company in Russia.
WARRANTY PERIOD.
The warranty period is two years (24 months) from the date of putting the equipment into operation, but not more than 30 months from the date of purchase of the equipment by the client.Starting from the 14th month of operation, the warranty is valid only if there is a mark in the warranty card about the passage of the annual service. Regular service maintenance is carried out at the expense of the client, or is included in the price of the equipment maintenance agreement.
The warranty period for the replaced units and assemblies, as well as for spare parts, is 6 months from the date of their replacement. As a result of repair or replacement of components and assemblies, the warranty period for equipment as a whole is not updated.After the expiration of the warranty period, the equipment is repaired at the expense of the consumer.
EXTENDED WARRANTY
Extended warranty 3 years (36 months from the date of putting the equipment into operation) is provided for certain models of wall-mounted boilers of the NAVIEN trademark. The extended warranty is confirmed by the representative of the Authorized Service Center when filling out the warranty card.
List of models:
– condensing boilers NCB700, NFB-98H, NCB 52-H, NPE
– Tender boiler Deluxe Expert
– Apartment heating station HEATY-HUB.
FIRST START-UP AND WARRANTY CONDITIONS.
The warranty is valid only when the product is put into operation (first start-up) by a specialized service organization that has licenses established by Russian law.
When selling a boiler, a trading company provides end users with the coordinates of service organizations, a complete list of Authorized Service Centers is available here or by calling the hotline 8 800 505 10 05. The service organization may be a part of the trading company.
The end user is obliged to have a document confirming the commissioning of the product, for example, a completed recommended warranty card from NAVIEN. In this document:
∙ Machine model
∙ Serial number
∙ Date of sale
∙ Date of the first start-up (putting the product into operation)
∙ Name, address and telephone number of the service organization that carried out the first start-up (putting the product into operation)
∙ Signature and surname of the technician who performed the first launch.
PERFORMANCE OF WARRANTY OBLIGATIONS.
In the event of malfunctions during the warranty period, warranty work is performed by an Authorized Service Center. NAVIEN provides compensation for the cost of failed boiler components under warranty. To compensate for the cost of a failed component, the Service Center must, along with the defective components, provide a completed “separate repair report form” of the established form or provide the same data in electronic form (using a template file from NAVIEN).
TERMINATION OF WARRANTY.
NAVIEN’s warranty obligations are terminated in the following cases:
∙ Violations of the rules for storage, transportation, installation, operation and maintenance of equipment specified in the User Manual and warranty card
putting the equipment into operation)
∙ Lack of documents confirming the commissioning of equipment (first start-up)
∙ Absence of a nameplate on the equipment body
∙ Self-repair, dismantling, replacement of component parts that resulted in a malfunction of the equipment
∙ Carrying out installation works, commissioning, repair and maintenance of equipment by persons who do not have the appropriate permits to carry out these works
∙ Installing parts of other manufacturers on equipment
∙ Mechanical damage to equipment
∙ Damage, you caused by freezing water
∙ Damage caused by the ingress of foreign objects, substances, liquids, insects, etc. into the equipment.
∙ Damage caused by the elements, fire, domestic factors
∙ Damage or deterioration of equipment operation due to the formation of scale in parts and units of equipment
∙ Unacceptable one-time or systematic changes in the parameters of electricity, gas or water supply networks
∙ The use of equipment is not by appointment
AUTHORIZED SERVICE CENTERS NAVIEN.
Service organizations can enter into service contracts and thus become NAVIEN authorized service centers.
NAVIEN authorized service centers are organizations that have the right to perform the first start-up and service maintenance of NAVIEN equipment on behalf of NAVIEN and assume the following additional obligations: a trade organization or established by another organization. Also, during warranty repairs, NAVIEN, in addition to compensation for spare parts, pays the cost of departure and work (according to the contract).NAVIEN authorized service centers and service partners are created either on the basis of trading companies that regularly work with NAVIEN products, or on the recommendation of these trading companies.
Atlas Copco launches new oil-free multi-lobe vacuum pumps
Powerful combination
Atlas Copco’s new DZM series is a multi-pump system providing high performance plug-and-play solutions that are easy to install and operate.Multi-lobe vacuum pumps combine proven compressor system components with the simple and efficient DZS oil-free lobe pump technology.
Hannover, 24 April 2017 – At the leading international trade fair for compressed air and vacuum technology ComVac, which takes place in Hanover from 24 to 28 April, Atlas Copco is presenting its new high-performance multi-pump DZM system (Hall 26, Stand B32).These oil-free multi-lobe vacuum pumps provide a reliable, long-lasting solution for a wide range of applications – from packaging lines, pneumatic conveyors and CNC clamping systems to molding machines, drying processes or centralized vacuum systems. Cam vacuum pumps use two cam rotors that rotate in opposite directions without touching each other or the pump chamber.
This simple principle provides users with the benefits of high performance and energy efficiency.This also applies to DZM units, which combine, depending on the application, in one compact housing, from two to four DZS cam vacuum pumps. Robust and reliable, Atlas Copco’s single-stage, air-cooled DZS DZS pumps require minimal maintenance, even under harsh operating conditions. One of the pumps in each DZM unit is equipped with a variable frequency drive, which allows the vacuum to be precisely adjusted according to customer requirements.This significantly improves efficiency by reducing power consumption and therefore operating costs, and contributes to saving the planet.
The compact vacuum systems are available in three sizes: DZM 600 VSD, DZM 900 VSD and DZM 1200 VSD, with an inlet volume flow of 112 to 1230 cubic meters per hour (m 3 90 260 / h). As with the individual DZS lobe pumps, the DZM system can generate a vacuum of up to 140 mbar (abs.).
High productivity and low life cycle costs
DZS pumps come standard with stainless steel cams and a corrosion-resistant pump chamber to ensure reliable operation even in harsh conditions. “Process gases continuously pass through the vacuum pumps, which can lead to premature pump failure,” says Christoph Angenendt, Communications Manager, Industrial Vacuum Division, Atlas Copco. “Therefore, choosing the right materials and coatings is very important.”
The cam pump technology used in the DZS series also has the advantage that, despite the very small clearance between the rotors and the casing, there is no contact between these components and there is practically no wear in the pump.The result is pump reliability, combining long life, minimal maintenance and high performance with low operating costs. With a sound-absorbing casing and clever designs such as vibration dampers and an integrated exhaust muffler, DZS pumps are among the quietest lobe pumps on the market, contributing to a pleasant working atmosphere.
Compact system
“Our new multi-pump DZM system is based on the simple design principles of our compressors,” says Angenendt.”We install our high-performance DZS pumps together with all the necessary components in a sound-absorbing enclosure and offer our customers a compact and intelligent system.” The robust casing protects the pumps, reduces noise and heat generation and integrates all the technological elements necessary for operation in one unit. To protect heat-sensitive electronics, hot and cold components are installed separately from each other. The side panels are removable for quick access and ease of maintenance.
The user interface is equipped with Atlas Copco’s proven Elektronikon® controller integrated into the front panel. The controller controls the multi-lobe pumping unit and ensures their mutual coordination between the running pumps. The vacuum level in the system is automatically controlled and ideally matched to the process operating point.Precise control is provided by the variable frequency drive in combination with the cascade control of the rest of the pumps. The slave pumps run alternately to ensure even use, especially if the system is redundant, for example during shutdowns for maintenance.
Information on pump status, capacity, system pressure, energy efficiency, special events and maintenance status can be displayed and transmitted via communication modules if required by the customer.
“The user has a turnkey solution that is easy to install and use,” says Christoph Angenendt. “Our multi-pump system is compact, easy to transport, takes up less space and is less expensive than alternative process solutions that need to be assembled and installed at the customer’s site.”
For more information, contact our representatives:
- Christoph Angenendt, Communications Manager, Industrial Vacuum Division
Tel.: +49 (0) 172 29 650 75, email mail: [email protected]
- Phil Berridge, Senior Product Manager – Oil-Free Vacuum Technology, Atlas Copco Vacuum Business Unit
Tel: +44 (0) 7917 270474 Email. mail: [email protected]
90,000 Solving Complex Problems with B2B Customer Experience
Published: 2021-09-02
“Our customer service team really wants to make systemic and strategic changes that span the entire company, so we only address situations that our normal business processes are usually not suitable for.These are, as a rule, situations that span several parts of the company, several processes, and when there is no one who considers the problem holistically, this is where our customer service team intervenes. ”
Take a page from the VMware tutorial. In my 2015 talk show Transforming the Customer Experience with Eric Wansong, VP of Customer Protection at VMware, he explained how his team is adding strategic value to all departments of the company. “To guarantee the investment that a company puts into our team, we must do important things to change the company, and to do important things, you must involve several parts of the company, you must create a joint situation to address difficult opportunities.”
The transformations this team made in three short years includes changes in their software development cycle, structure of R&D teams and new positions in human factors and user experience focused product development (new approaches for the company). Eric explained, “Behavioral change must first happen internally. Prove yourself first and it will ultimately improve your customer experience. You just need to get to the root of the problem, and it is often very deep in the organization and not on the surface.Just changing or improving the cladding that surrounds the company is a rather fragile approach. ”
My comment: This is a departure from common practice where many companies are focusing on changing customer behavior and optimizing customer touchpoints and customer service personnel. VMware practices represent a more strategic type of customer experience transformation than typical one-to-one customer observation, which scored low in surveys, and individual departments that abandon the idea of a customer voice that they unilaterally control.VMware does the same, but the focus is on cross-functional transformation. While VMware’s approach is rarely found in today’s mainstream customer experience management practices, it is shared by several other companies. These firms compiled a profile of best practice in a four-year study conducted by ClearAction. Note: Systemic means holistic and systematic means incremental. Both are essential in customer experience management to drive sustainable growth.
One of the major factors influencing VMware’s customer service methodology is that customers now own more than one product from the entire VMware portfolio. “Now that customer use cases span across multiple VMware products, their desires for us are not only feature-driven, but increasingly experience-driven.”
Cascading Sponsorships & Promotions
“If you ask any executive here at VMware what they could do better, they probably have a list equal to their hand.There are time constraints, resource constraints, and financial constraints, so which ones do you decide first? The biggest value my team brings is what we say: “Here are two or three main things that, if improved, will most affect our customers. Contextual information about the customer’s voice helps prioritize people’s thinking to change how programs are funded and funded, and how projects are prioritized in response to customer feedback. ”
My comment: Adding context to customer feedback ideally includes both internal and external data about what happened in your operations, as well as about competitors and other forces that preceded or accompanied customer perceptions. One of the best ways to do this is to present line graphs over time and overlay contextual data on top of customer feedback data. Percentages will be more convincing than averages because managers are motivated by seeing the size of their business as threatened or otherwise growing.
“After reviewing our six-month relationship survey, the first thing we do is read the information to our CEO and his leadership team. Then, based on the main drivers, we move the organization to the next level of leadership. We pass on what was communicated to our leaders and go into details. We then expand to each group within the company. So this is a cascade of information that usually takes about two months from the date of the analysis. “
My comment: Roadshows are a great way to create a collaborative interpretation of customer feedback. Cross-functional action planning workshops are one of the most powerful things you can do to bring customer focus to your culture while simultaneously making significant changes that will reward your entire customer base. After the first two or three roadshows, you can educate and train people in each organization to deliver their own presentations as if you were there, in addition to moving forward throughout the year.
“We have been doing this for almost three years now. First, we needed to earn the trust and confidence of our leaders that what we do is trustworthy and trustworthy. Everything should be based on evidence. Prioritizing key drivers of customer satisfaction and loyalty is a key factor in keeping a company focused. Facilitates action planning. We often have to combine disparate parts of the company to bring about meaningful and systemic change. ”
My comment: Preventing recurring problems is the best way to increase your customer experience ROI. Recurring issues are costly for many reasons: as your customer base grows, so does your service to the same old issues, they take their toll on employee productivity and satisfaction, undermine customer confidence and your branding team’s hard work, and they incur high costs to fix the situation. on marketing and service, trying to compensate for what had to be done right the first time.
“This job and this organization is a privilege. VMware existed before our team came along and did well. We are a testament to VMware’s commitment to continuous improvement and the growing importance of customer service. But we must use the money that is invested in this team wisely, providing value that the other part of the company does not yet provide. If we didn’t do this, we would not be able to make good use of corporate resources. Thus, we solve complex and multifaceted problems that require cooperation and coordination between companies. “
Image courtesy of Shutterstock under license from ClearAction.
Water Cascade Works, IL – CNC Fast Cut Plasma Cutting Machines
Cascade Water Works is an enterprise that has been in the pipeline equipment industry for nearly 40 years, honing its skills and business, investing in the right equipment, people and innovation to be the global leader in its sector. Its mission is very clearly articulated: To provide meticulous design, innovation in manufacturing technology and attention to detail in customer service – a mirror image of Swift-Cut’s values, making it suitable for a business built in heaven.
Before purchasing the Swift-Cut PRO 510 with a Hypertherm Powermax 85 aquifer, they made threaded socket assemblies either using other metal cutting machines or hand cutting. Neither was particularly fruitful, but the arrival of their car changed everything. Lance Stevens of Cascade told us, “The Swift-Cut gives us tremendous flexibility and extra team time. Previously, reluctant manual work is now done on the machine.”Downsizing is fun!”
Happy with their new car.
The installation seemed impressive to them. Usually, machine changes are reluctant due to horrendous downtime. With the Swift-Cut, they were ready to go in no time, and even allowed for a little more extra workout time.
Lance chose a number of additional options, including Swift Trace and Swift Mark, and was amazed at the growth potential of these additional features – “a superior, quick and easy way to turn line art into a cut file.”
The Swift-Cut is predicted to have a full return on investment in less than twelve months, fully meeting their requirements and exceeding expectations.
Lance said, “It is exciting to explore the possibilities of a complete package that will benefit our company in the coming years.” Investments that provide a wide range of opportunities – now that we are proud of it!
90,000 Suggestions for projected uptime and resource qualifications in Dynamics 365 Field Service
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Important!
This feature is designed to help supervisors or administrators improve the productivity of their team and improve customer satisfaction.This feature is not intended to be used for adoption and should not be used to make decisions that affect the employment of an employee or group of employees, including compensation, remuneration, length of service, or other rights or scope of service. Customers are solely responsible for their use of Dynamics 365, this feature and any associated features or services in accordance with all applicable laws, including laws regarding analytics access and monitoring, recording and storage of individual employee communications with end users.This also includes proper notification to end users that their communications with agents may be monitored, recorded or stored, and, as required by applicable law, obtain consent from end users before using this feature on them. Customers are also encouraged to have a mechanism to inform their agents that their relationship with end users can be tracked, recorded or stored.
Field supervisors often assign a fixed duration for the type of job, despite various factors that can affect the time it takes to complete the job.Using a fixed duration can potentially cause cascading delays or lower utilization, reducing overall scheduling efficiency.
With predicted uptime, dispatchers can predict the duration of any given reservation or requirement based on factors such as:
- Resource performance
- Incident type
- Customer (serviced organization)
- Work Order Type
- Territorial differences
- Time-related changes
Based on artificial intelligence models, the predicted uptime is trained from the history of reservation completion times to calculate a more realistic duration.
In this article, we will look at how to set up and use predicted uptime in Field Service.
Preconditions
- This feature is only available on non-trial Field Service instances.
- This feature is in public preview as of October 2020. To enable previews, go to Parameters . Under Analytics and Insights, select Parameters >
Include a preliminary version of the predicted runtime . - Enter a number in the field The minimum amount of resources in the territory is . The minimum amount of resources on the territory allows you to set limits on analysis and reports. If set to 10, territories with 10 or fewer resources will be excluded from territory analysis and reports; limiting can help protect the privacy of technicians.
Turning on the predicted work duration will give you access to three reports:
- Duration of the upcoming work
- Territory duration
- Duration of the resource
Let’s take a look at each report.
Duration of work to be done
You will find a report on the upcoming runtime under Resources > Analytics and Conclusions > Predicted Duration (Preview) .
More on metrics in the following sections.
Filters (slices)
At the top of the report, you will find several ways to filter data or create slices of data.
- Date : This filter allows you to select a date in the future (next seven days).
- Territory : This filter allows you to select from a list of resource territories.
- Incident type : This filter allows you to select from a list of incident types.
Key Performance Indicators (KPI)
Find your KPIs below the filters.
| Label | Description |
|---|---|
| Unallocated reservations | The number of reservations allocated based on the predicted duration. |
| Unallocated claims | The number of requests allocated by the predicted duration. |
Diagrams
Below the Key Performance Indicators (KPIs), you will find the following charts.
| Label | Description: |
|---|---|
| Scheduled Reservations | Displays a list of planned reservations with information and forecast factors for each. |
| Unplanned requirements | Displays a list of requirements that were not planned, with information and forecast factors for each. |
Indicators
In the previously listed diagrams, you will find the following information.
| Metric | Description: |
|---|---|
| Plausibility | How likely it is that the actual duration will be close to the forecast.A higher score (closer to 100%) means a greater likelihood that the forecast will be correct, while a lower score (closer to 0%) means that the forecast may be incorrect. |
| Forecast factors | Analysis of the factors that were taken into account when predicting the duration, and their impact on the forecast. |
Territory duration
In the upcoming duration report, you will see another tab where you can find the Territory duration report .
Filters (slices)
As with the upcoming duration report, there are several ways to filter information in the territory duration report:
- Duration : list of predefined values for filtering by duration. The available options are:
- Last 3 months
- Last 6 months
- Last 1 year
- Last 2 years
- Incident type : Filters by incident type.
- Territory : filtering by service area.
- Client : Filters the territory report by client.
Key Performance Indicators (KPI)
Below the filters, you will see some KPIs.
| Label | Description: |
|---|---|
| Number of resources | Shows the number of resources participating in the reservation. |
| Number of reservations | Shows the number of completed reservations. |
| Reservations over valuation | Shows the number of reservations that are overstated compared to the actual duration. |
| Reservations below estimate | Shows the number of reservations that were understated compared to the actual duration. |
| General skill level | Overall AI performance across all territories |
Diagrams
The following charts can be found in the Territory Duration report.
| Label | Description |
|---|---|
| Reservation volume | Shows the number of reservations for the selected filters (duration, territory, etc.)etc.). |
| Reservation duration | Compares high and low reservations for the selected filters (duration, territory, etc.). |
| Customer Metrics | Shows the number of reservations, the difference, and over and under estimates for clients. |
| Incident type metrics | Shows assignments completed, estimated duration, average duration, difference, performance score, confidence, and performance factors by incident type. |
| Territory , | Map that visualizes metrics for specific territories. |
| Territory metrics | Shows completed assignments, performance scores, confidence levels, and performance factors for each territory. |
Lifetime
The Final Report can be found under Resources > Analytics and Conclusions > Life Duration (Preview) .
Key Performance Indicators (KPI)
At the top of the report, you will see the following KPIs.
| Label | Description: |
|---|---|
| Number of resources | Shows the number of resources participating in the reservation. |
| Number of reservations | Shows the number of completed reservations. |
| Reservations over valuation | Shows the number of reservations that are overstated compared to the actual duration. |
| Reservations below estimate | Shows the number of reservations that were understated compared to the actual duration. |
Diagrams
You will find the following charts in Resource Duration reports.
| Label | Description: |
|---|---|
| Reservation volume | Shows the number of reservations for the selected period. |
| Reservation duration | Compares overbooked and understated bookings for a period. |
| Resource Metrics | Shows the number of jobs completed by resource. |
| Incident type metrics | Shows completed assignments, estimated duration, average duration, difference, performance score, and performance factors by incident type. |
Indicators
| Metric | Description: |
|---|---|
| Skill level | An estimate that indicates the likelihood of completion of the reservation within the expected time frame. A higher score indicates a higher likelihood of completing the reservation within the expected time frame, while a lower score indicates the opposite. |
| Plausibility | How likely it is that the estimate of effectiveness calculated from the samples is close to the true estimate of effectiveness.A higher score indicates that the qualification score is closer to the truth, while a lower score indicates that the qualification score is farther from the truth. |
| Qualification factors | A summary of factors such as incident types, service accounts, day of the week, and skill matching and rating that affect performance scores. |
Grant Security Role Access
By default, only administrators have access to the resource duration report; administrators can grant access to other users through security roles.
In Field Service, go to Additional Parameters .
Go to section Parameters > Security .
Go to section Security roles .
Select the security role that needs access to reports (for example, Field Service – Dispatcher ).
Go to section Client entities .
Select an entity. For example, “Resource Duration (Preview)”.
Save and close . Now role Field Service – Manager will see the Resource Analytics report (preview).
Complete these steps for any role that requires access. We have included three types of records within the projected duration:
- Resource Analytics (Preview)
- Predicted duration (draft)
- Historical Analytics Field Service
Setting features
- Parameter Minimum Resources per Site allows you to set limits on analysis and reporting.If set to 10, territories with 10 or fewer resources will be excluded from territory analysis and reports; limiting can help protect the privacy of technicians.
Additional Notes
General information about estimated duration, actual duration and forecast duration
Estimated Duration : The time it takes to get the job done according to your organization’s expectations.In the system, the value is determined by the duration (msdyn_duration) of the resource request. The resource request duration is derived from the total duration of all work order incident types.
Actual Duration : How much time was spent working on the requirement. This value is calculated as End time of the reservation minus the actual arrival time of of the reservation minus the duration of breaks of the reservation log associated with the reservation (formally called reservation of reserved resources).
Predicted duration : How long it will take to “think” the AI model based on historical information.
