Where is the Xfinity Store located in Danbury, CT. What are the store hours for the Xfinity Store on Backus Avenue. How can customers prepare for their visit to the Xfinity Store. What services and products are available at the Xfinity Store in Danbury.
Xfinity Store Location and Hours in Danbury, CT
The Xfinity Store by Comcast is conveniently located at 15 Backus Avenue in Danbury, Connecticut. This retail location offers a wide range of services and products for both new and existing Xfinity customers. To help plan your visit, here are the store hours:
- Monday to Saturday: 9:00 AM – 7:00 PM
- Sunday: 11:00 AM – 5:00 PM
These extended hours provide ample opportunity for customers to visit the store at a time that suits their schedule, whether it’s during the week or on the weekend.
Preparing for Your Visit to the Xfinity Store
To ensure a smooth and efficient experience at the Xfinity Store, it’s important to come prepared. Here are some key points to keep in mind:
- Bring a valid government-issued ID
- If signing up for new services, bring proof of residence
- For mobile services, bring your current mobile carrier bill
- Download the Xfinity app before your visit
- Be prepared to discuss your current services and data usage
Can customers make appointments at the Xfinity Store. While appointments are not mandatory, many Xfinity locations offer this option to help reduce wait times during peak hours. Check the store’s webpage for a potential appointment link located just below the address.
Available Services at the Danbury Xfinity Store
The Xfinity Store in Danbury offers a comprehensive range of services to cater to various customer needs. These include:
- Bill payments
- Account management
- Service transfers or moves
- Product demonstrations
- Equipment pickup and exchanges
- Troubleshooting and support
Is it possible to pay bills without speaking to a representative. Yes, Xfinity self-service kiosks are available inside the store for quick and easy bill payments. Alternatively, customers can pay their bills online anytime, from any device.
Xfinity Products and Services Offered
The Danbury Xfinity Store showcases a wide array of products and services, including:
- Internet plans
- Cable TV packages
- Streaming services
- Xfinity Mobile
- Home security systems
- Comcast Business solutions
Do customers need to have Xfinity Internet to sign up for Xfinity Mobile. Yes, Xfinity Internet is a prerequisite for Xfinity Mobile service. If you’re not currently an Xfinity Internet customer, the store staff can guide you through available plans during your visit.
Special Programs and Offers at Xfinity
Xfinity participates in the federal Affordable Connectivity Program (ACP), demonstrating their commitment to keeping families connected to the internet. This program offers significant benefits to eligible households:
- Up to $30/month credit towards internet and mobile services
- Up to $75/month credit in Tribal lands
- Applicable to Xfinity Internet, Internet Essentials, and Xfinity Mobile services
How can customers check their eligibility for the Affordable Connectivity Program. Before visiting the store, customers can check their eligibility and learn how to apply for ACP through Xfinity’s website or by contacting customer service.
Cancellation and Account Management Options
While Xfinity strives to provide excellent service, they understand that sometimes customers need to cancel or modify their services. The company offers multiple ways to manage or cancel services:
- In-store visits
- Xfinity Assistant (online)
- Phone cancellations
- Bereavement options
Are there specific requirements for equipment returns or exchanges. Yes, for equipment pickup or exchanges, the Primary User or Manager on the account must be present. However, for equipment returns, anyone can drop off the items at an Xfinity store.
Comcast Business Services at the Xfinity Store
The Danbury Xfinity Store also caters to business customers, offering Comcast Business services. To sign up for Comcast Business Mobile, customers must already have a Comcast Business Internet account. When visiting for business services, remember to bring:
- Your account number
- A credit card connected to your Comcast Business account
- Your photo ID
Can new business customers sign up for services at the store. While existing Comcast Business Internet customers can add mobile services at the store, new business customers should visit business.comcast.com to get started with their initial services.
COVID-19 Precautions and Store Policies
In light of the ongoing global health situation, Xfinity stores have implemented certain policies to ensure the safety of both customers and employees:
- Face masks are not required unless mandated by federal, state, or local regulations
- Customers should not visit if they or anyone in their household has been under active quarantine or isolation for COVID-19 in the past 10 days
- Enhanced cleaning and sanitization procedures are in place
Are there any restrictions on the number of customers allowed in the store at once. While specific capacity limits may vary based on local guidelines, Xfinity stores strive to maintain a safe environment for all visitors. It’s best to check with the store directly for any current restrictions.
Additional Resources and Support
To enhance the customer experience and provide additional support, Xfinity offers several online resources:
- Xfinity.com/support for quick solutions to common questions
- Xfinity.com/outage to check for local service outages
- Xfinity.com/apps to explore self-service options and download useful apps
- A savings calculator to estimate potential savings when switching to Xfinity Mobile
How can customers get help with troubleshooting at home. For mobile service issues, customers can visit Xfinity.com/mobile/support for helpful troubleshooting tips before their store visit.
Making the Most of Your Xfinity Store Visit
To maximize the benefits of your visit to the Xfinity Store in Danbury, consider the following tips:
- Research available plans and services beforehand
- Prepare a list of questions or concerns you want to address
- Bring all necessary documentation and devices
- Be open to learning about new features and services that may enhance your experience
- Take advantage of in-store demonstrations to familiarize yourself with products
Can customers test products before making a purchase. Yes, the Xfinity Store offers in-store demonstrations, allowing customers to experience products firsthand before making a decision.
The Importance of the Xfinity App
The Xfinity app is a powerful tool that can significantly enhance your experience with Xfinity services. Here’s why it’s beneficial to download the app before your store visit:
- Manage your account on-the-go
- Access troubleshooting tools
- View and pay bills
- Schedule appointments
- Control your home WiFi network
How does the Xfinity app improve customer service. The app provides instant access to account information, support resources, and self-service options, reducing the need for store visits and enhancing overall customer satisfaction.
Understanding Xfinity Mobile Services
Xfinity Mobile is a key offering at the Danbury store. Here are some important points to understand about this service:
- Requires an active Xfinity Internet subscription
- Offers potential savings compared to other carriers
- Provides flexible data options
- Utilizes a combination of WiFi and cellular networks for coverage
What should Apple users keep in mind when switching to Xfinity Mobile. Apple users should bring their Apple ID and password to the store and back up their current device before the visit to ensure a smooth transition.
The Role of Xfinity in the Danbury Community
As a prominent service provider in Danbury, Xfinity plays a significant role in the local community:
- Provides essential communication and entertainment services
- Offers job opportunities at the local store
- Participates in community events and initiatives
- Supports digital literacy through various programs
How does Xfinity contribute to bridging the digital divide in Danbury. Through programs like Internet Essentials and participation in the Affordable Connectivity Program, Xfinity helps make internet access more affordable and accessible to low-income households in the area.
Future of Xfinity Services in Danbury
As technology continues to evolve, so do the services offered by Xfinity. Customers in Danbury can look forward to:
- Faster internet speeds
- Enhanced streaming capabilities
- Improved home security and automation options
- Advanced business solutions
- Expanded 5G coverage for mobile services
How often does Xfinity update its service offerings. While specific timelines may vary, Xfinity regularly updates and enhances its services to stay competitive and meet evolving customer needs. It’s best to check with the store or website for the most current offerings.
Comparing Xfinity to Other Providers in Danbury
When considering Xfinity as your service provider in Danbury, it’s important to compare it with other available options. Here are some factors to consider:
- Internet speeds and reliability
- TV channel lineups and streaming options
- Mobile plan flexibility and coverage
- Customer service and support
- Bundling options and potential savings
How does Xfinity’s coverage compare to other providers in Danbury. While coverage can vary by specific location, Xfinity generally offers widespread coverage in the Danbury area. It’s best to check the official Xfinity website or speak with a representative for detailed coverage information for your address.
Tips for Optimizing Your Xfinity Services
To get the most out of your Xfinity services, consider these optimization tips:
- Regularly check for plan upgrades or promotions
- Use the Xfinity app to manage your services and troubleshoot issues
- Take advantage of xFi features for better WiFi management
- Explore Xfinity Flex for enhanced streaming options
- Consider bundling services for potential savings
How can customers stay informed about new features and services. Regularly checking the Xfinity website, subscribing to newsletters, and engaging with Xfinity’s social media channels can help customers stay up-to-date with the latest offerings and features.
The Importance of Regular Equipment Updates
Keeping your Xfinity equipment up-to-date is crucial for optimal performance. Here’s why:
- Ensures compatibility with the latest services
- Improves internet speeds and reliability
- Enhances security features
- Provides access to new functionalities
How often should customers check for equipment updates. While Xfinity often pushes updates automatically, it’s a good practice to check for updates every few months or when experiencing persistent issues. The Xfinity Store in Danbury can assist with equipment upgrades and replacements.
Understanding Your Xfinity Bill
Xfinity bills can sometimes be complex, especially with bundled services. Here are some tips for understanding your bill:
- Review each line item carefully
- Understand the difference between one-time and recurring charges
- Check for any promotional periods ending
- Look for any equipment rental fees
- Verify that all services listed are ones you’re using
What should customers do if they notice discrepancies in their bill. If you notice any inconsistencies or have questions about your bill, it’s best to contact Xfinity customer service or visit the Danbury store for clarification and assistance.
Xfinity’s Commitment to Customer Satisfaction
Xfinity strives to provide excellent customer service and satisfaction. Some ways they demonstrate this commitment include:
- Offering multiple contact channels (in-store, phone, online chat)
- Providing self-service options through the Xfinity app and website
- Regularly updating and improving services
- Training store representatives to address a wide range of customer needs
- Implementing customer feedback to enhance services
How does Xfinity gather and implement customer feedback. Xfinity uses various methods including surveys, social media monitoring, and direct customer interactions to gather feedback. This information is then used to improve services, update policies, and enhance the overall customer experience.
The Role of Xfinity in Smart Home Technology
Xfinity is increasingly involved in smart home technology, offering various solutions to enhance home automation and security. Some key offerings include:
- Xfinity Home security systems
- Smart home device integration
- Voice control through Xfinity X1 voice remote
- Home automation features through the Xfinity app
Can customers learn about and purchase smart home devices at the Danbury Xfinity Store. Yes, the store offers demonstrations and information about Xfinity’s smart home technology offerings. Customers can explore these options and make purchases directly at the store.
Xfinity’s Role in Supporting Local Businesses
Xfinity, through its Comcast Business services, plays a crucial role in supporting local businesses in Danbury. Some ways they contribute include:
- Providing reliable high-speed internet for businesses
- Offering scalable solutions for growing companies
- Providing voice and video conferencing solutions
- Offering cybersecurity services to protect business data
- Supporting remote work capabilities
How can local businesses learn more about Comcast Business services. While the Danbury Xfinity Store primarily focuses on residential services, business owners can visit business.comcast.com or speak with a representative at the store for more information about Comcast Business offerings.
Xfinity Store by Comcast 15 Backus Avenue Danbury, CT
Hours
| Day of the Week | Hours |
|---|---|
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | 11:00 AM – 5:00 PM |
Products
In Store or Online
Prepare For Your Visit
- As part of our ongoing commitment to keeping families connected to the Internet, Xfinity is proud to participate in the federal Affordable Connectivity Program (ACP).
Qualified households can receive a credit of up to $30/month (up to $75/month in Tribal lands) towards Internet and mobile service.We’ve made it easy for new and existing customers to apply this credit towards Xfinity Internet, Internet Essentials, and Xfinity Mobile services.
Before visiting a Retail store, you can check your eligibility and learn how to apply for ACP.
- Most, but not all, Xfinity locations offer appointments. If a location offers appointments, there will be a link at the top of this page, below the store address.
Appointments are not mandatory but can help ensure reduced wait times during peak business hours. When arriving, there may still be a brief wait until the next representative becomes available.
Paying a bill? If you don’t need to speak with a representative, no appointment is needed! Xfinity self-service kiosks are located inside all Xfinity stores. Or you can pay your bill online anytime, on any device.
Cancelling one or more Xfinity services? We hate to see you go, but if you have to cancel, we’ll make it easy.
In addition to a store visit, you can cancel your Xfinity services in several ways:- Cancel through Xfinity Assistant
- Cancel over the phone
- Learn about bereavement options
Walk-ins are always welcomed.
- New and existing customers should bring a valid government-issued ID.
If you’re signing up for new services, please bring proof of residence. Please note we may be required to run a credit check.
Come prepared to discuss your current services with other providers, including your current data usage.
Be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile.
Download the Xfinity app prior to your visit. We’d love to walk you through how it works and all the ways it enhances your services. Visit xfinity.com/apps to explore our apps and self-service options.
- Review the differences between user roles. Not all household users are authorized to make changes to an Xfinity account.
To pick up or exchange equipment, the Primary User or Manager on the account must be present.
If you are simply returning equipment, anybody can drop it off for you at one of our Xfinity stores.
- Have questions about your Xfinity services? We’re here to help find the best solutions to keep you connected. Before you visit, there are a few tips we’d love to share:
- For quick solutions to some common questions, visit Xfinity.com/support
- Check for local outages at Xfinity.com/outage
- Download the Xfinity app prior to your visit. Visit xfinity.com/apps to explore our apps and self-service options.
- If you are not already an Xfinity Mobile customer, be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile.
Check out the savings calculator to see what you can save when you switch to Xfinity Mobile.
To sign up for Xfinity Mobile, you’ll need to have Xfinity Internet.
If you don’t currently have Xfinity Internet, we can walk you through our plans during your visit.Please bring all phones and devices you would like to add to your plan, and be prepared with your account number and pin .
Apple users: Please bring your Apple ID and password, and back up your current device prior to your visit.
For trouble shooting tips to try at home, go to Xfinity.com/mobile/support
- You must be an existing Comcast Business Internet customer in order to sign up for Comcast Business Mobile. If you don’t currently have Comcast Business Internet, visit business.comcast.com to get started.
Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and your photo ID.
If you do not have your account number, log into My Account to access all your account information.
- Customers do not have to wear a face mask unless otherwise required by federal, state or local municipality mandates.
By visiting a store, you acknowledge that in the past 10 days neither you nor anyone else in your household has been under active quarantine or isolation for COVID-19.
Qualified households can receive a credit of up to $30/month (up to $75/month in Tribal lands) towards Internet and mobile service.
In addition to a store visit, you can cancel your Xfinity services in several ways:
If you don’t currently have Xfinity Internet, we can walk you through our plans during your visit.
Store Services
In Store Demos
Pay Your Bill
Manage Your Account
Move or Transfer Service
Products
Comcast Business
About the Xfinity Store by Comcast Danbury
Make Xfinity your internet provider in Danbury, CT! Visit your closest Xfinity store to discover Internet, cable TV, streaming, home security, and wireless deals in your area. Chat with an Xfinity representative and find a cable package that works for you. With Xfinity X1, you’ll enjoy the ultimate entertainment experience including live TV and sports, thousands of shows and movies On Demand, and all your favorite streaming apps all in one place. Easily search across all your entertainment with the award-winning Xfinity Voice Remote. If cable bundles aren’t for you, explore Xfinity Flex, our 4K streaming box that comes free with any Xfinity Internet package.
Stream all your favorite apps like Netflix, Hulu, Disney+ and more––plus, thousands of free TV shows, movies, and documentaries come included with Flex. Once you’ve chosen your Internet and entertainment bundle, explore our whole-home security solutions.
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15 Backus Avenue, Danbury CT 06810
Xfinity Store by Comcast
9:00 AM – 7:00 PM 9:00 AM – 7:00 PM 9:00 AM – 7:00 PM 9:00 AM – 7:00 PM 9:00 AM – 7:00 PM 9:00 AM – 7:00 PM 11:00 AM – 5:00 PM
Contact Us
15 Backus Avenue,
Danbury, CT 06810
Get Directions
Xfinity Store by Comcast Danbury, CT 06810 – 15 Backus Ave
Xfinity Store by Comcast Danbury, CT 06810 – 15 Backus Ave – Loc8NearMe
Hours:
15 Backus Ave, Danbury CT 06810
(800) 266-2278
Directions
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Tips
Hours
Monday
9AM – 7PM
Tuesday
9AM – 7PM
Wednesday
9AM – 7PM
Thursday
9AM – 7PM
Friday
9AM – 7PM
Saturday
9AM – 7PM
Sunday
11AM – 5PM
Most Recent Comments
March 2023
Had to wait a bit on line to return some products and ask some questions but it was well worth it.
Cindy C. couldn’t have been more helpful. She was friendly, knowledgable and supportive in every way. This is my third time having Cindy help me and I’m happy she was my customer representative on those three occasions.November 2022
Service is out multiple times in one week and I don’t know why. If fios was in my neighborhood I would have went with them instead. Very disappointed
September 2022
Worst customer service. I had to explain myself multiple times for the agent and still couldn’t get it correct. The modem almost burnt my house down
Cindy C. couldn’t have been more helpful. She was friendly, knowledgable and supportive in every way. This is my third time having Cindy help me and I’m happy she was my customer representative on those three occasions.More Comments(74)
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